[HowTo] Make support easier

Difficulty: ★☆☆☆☆

Strong of its many members, the Manjaro support forum can provide you help whenever you have an issue with your Manjaro installation. But in order to work efficiently, we shall also ask you to follow a few major points.

Provide context

Simply signaling an issue is rarely enough to understand how it occurred. It is thus important to provide details on how it happened:

Entice others to help you

This may seem like a weird think to ask, but the point here is to avoid rebuking members from helping because of your manners.

  • Create one thread per issue.
    Mixing several issues in a single thread makes support more difficult, as it would require to always contextualize which issue a reply is for.

  • Do not hijack an existing thread
    If the solution provided in that thread does not work for you, or if it is doesn’t provide a solution yet, do not add your issue your issue to it, as they might have different causes and thus may require different solutions.
    You can though link that thread from yours, as one you checked in order to fix your issue.

  • Use a concise, relevant title.
    Use the title to broadly summarize your issue. Pleas for help do not provide any information, while details should be kept in the main post, where you can organize them.

  • Provide asked information
    Failing to provide additional information may prevent us from understanding your situation, and thus from suggesting you appropriate solutions.
    If you do not know or understand how to get that information, you must say so.

  • Do not write as you would in an instant messenger.
    Use punctuation and paragraphs, check your grammar.

  • Do your best to be understood.
    When someone questions your description, it usually means you didn’t use the right words. Sometimes it is worth using more words to correctly explain yourself.

  • Do not rant.
    It’s easy to blame Manjaro and/or its community for your issue. But that does not make you any closer from finding why that issue happens in the first place, and thus neither are you from resolving it.

  • Don’t be impatient.
    This support forum is not a hotline that guarantees a 5-minute answer, but a community forum where members voluntarily help when that have the time and knowledge.

  • Don’t pick the wrong fight.
    No need to lose your temper from other people’s remarks and interrogations, even if they seem “noobish” or irrelevant.
    This forum has rules, which apply equally to newcomers and veterans. If you deem a moderator needs to intervene, flag the infringing post and keep on resolving your issue.

Stay active

Asking for support does not mean someone else will take full control of the matter for you. In order for the solution to come, and afterwards to stay, there are some things you still need to do.

Be smart in the terminal

Resolution suggestions and extra information provision very often take form of a command to use in the terminal. In some cases, such provided command lacks argument values because you didn’t provide that information before. You will then need to replace the relevant parts with the associated value only you know.

Keep searching

The community may be knowledgeable, but we don’t know everything. Sometimes nobody can timely provide a definitive solution to your issue, so it is important you keep looking for answers on your side.

Have the will to learn

Contrarily to systems that magically solve anything for you, or others that change slowly enough to avoid most troubles, Manjaro is a cutting-edge distribution which, despite regularly holding updates to provide an as smooth experience as possible, still stays very close to upstream and the changes they bring. As such, it is important for you to at least learn why issues arise.
We certainly do not ask you to learn how to debug application code nor to build a kernel, but simply knowing the overall logic behind some processes. And on the long run, maybe, you will even be able to resolve anything yourself!

Highlight the solution

If someone does provide a solution to your thread, please mark it so. This way, other users sharing your issue will instantly know what to do. This will also show the thread as resolved when browsing and searching.
Solution

Share

As you may find solutions or knowledge by yourself, we would be very grateful if you contribute in return, sharing your findings – even for your own issues! – and maybe becoming a helper yourself on the long run. :wink:

20 Likes
[HowTo] Find error logs
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Mailspring mail client error
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"DNS address could not be found"
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Trying to modify /etc/fstab getting save error
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Cannot change any Gnome Extension settings
Zsh changed overnight
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Not booting without connected (hdmi) display
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Problem on laptop with an external monitor and fractional scaling
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"Failed to Start Bluetooth Management Mechanism" shows up during boot up
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Problems with booting Manjaro after updating
Issues with installing Manjaro Linux on my Hard Drive
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Second Monitor gone after initial setup from bootable pendrive
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About the Support category
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Write issue with mounted drive
WiFi is delayed in KDE
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Xmodmap user configuration freezes Pc when Bluetooth device is Connected
Not booting, partition corrupt
Bluetooth Adapter not working on Manjaro-i3
Cura 4.13.0 crashing
Weird Screen after plugging in charger on low battery
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Firefox download handler UNABLE to download zips
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(Very) long delay after logging in
Python not installing
Dual monitor display port no signal after logging in
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Kernel updates keep breaking nvidia driver
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Strange systemd failed boot up messages
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Window Compositor always turning off after reboot
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Erratic plasma desktop startup (desktop area black and unresponsive, panel works)
Resolution of external monitor gets reset once everytime after I switch it off and on
My laptop only loading but not screen on
"No default controller available" when troubleshooting Bluetooth
New user, stuck in bios after trying to install Nvidia drivers
All Gnome extensions disabled after reboot since update
GPGME error: No data failed to synchronize all databases (invalid or corrupted database (PGP signature))
Could not connect to mobile hotspot, hotspot is not showing in menu
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Can’t link to external screen
Touchpad mouse flings to the bottom left on click
Freeze when I change desktop
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Can not copy files to second hard drive
System freezes and restarts when opening certain programs
Cambiar la posición de los botones de ventana en XFCE
Grub Menu not Displayed Correctly After GPU Upgrade
Is my app use a discrete graphics card (NVIDIA)?
Sudo for all my commands for me
My voice sounds 'high-pitched' when recording via pipewire
After updating kernel to 5.18.3, system fails to start
Qbittorrent won't start
Belgian eID not working
How can I switch /home partition?
PAMAC GUI- Add Remove Software-Not exiting correctly
Fslint-gui searches do not work
Sound and defective hearing
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Errors on many app updates
Monitor via type-c
Is this a RAM issue?
My first help request
Unable to mount FAT32 fs pendrive:/
Black screen after installation, only work after set nomodeset
Netgear A6210: supported?
Wired Connection Keeps Deactivating
Manjaro stuck at /dev/sda1 clean:
Manjaro dual boot option
Manjaro live usb does not start after GRUB
Keyboard key (layout) issues - Coolermaster Devastator 3
Gnome Shell doesn't start sometimes
Mirrors all have connection timeout
Error while unzipping a file. "failed to make - directory"
My pc cannot enter sleep mode
Resolution for 2nd Monitor via HDMI
Cant start Manjaro
Black screen when playing Garry's Mod
GUI login fails for new installation
Internet Connection breaks up regularly
Debug_shell not working
Strange.. rolling back with TimeShift doesn't fix broken Nvidia update
Stylus stopped working after kernel update
Touchpad isn't found
Conflict with internal loudspeakers BMAX B2 PLUS
Nvidia-smi: no devices were found
Won't boot after update, pacman no connection
Wifi issue on a notebook connected to an external screen (via USB-C/Thunderbolt3)
Issues Regarding Unbranded USB Bluetooth Adapter
Dual GPU not working
Microphone with white noise
Manjaro not booting after new partitions
Trick to launch a QEMU/KVM VM guest in full screen automatically?
3D Drucker Installieren
Webcam, Sound and PC issues
When using the touchpad the screen appears to have a freeze for a few seconds
Manjaro XFCE doesn’t recognize the integrated components of my 2020 Intel MacBook Pro
Astro A20 headphones not connecting as an audio sink
Particion no reconocida
Yet another missing mic problem
Audio crackles when changing volume (Pulseaudio)
Volume mixer for individual applications like in windows [xfce]
Geen geluid na update
How to remove manjaro and reinstall windows back?
PCM2902 Audio Codec USB mic not working
Unable to connect to wifi after update. Ethernet works fine
Laptop cpu is overheating
Touchpad tap on Cutefish
Screensaver hangs system
Trace trap (core dumped) element-desktop
Red curtain of death after battery died
Read-only Hard Disk
A guy on telegram told me to bring my simple broken TTY shortcut issue here
WebCam stopped working on Asus Laptop
I can't close my computer
Mpd stopped working after update
Lost Wifi Capabilities overnight
Crash & reset - windows 10 & linux
Is my cpu that bad
Screen turn black and only mouse cursor
Screen Brightness Changing Randomly
Tweak Manjaro to run faster than WIN10
Wifi connection fails on Thinkpad X230
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New installation, worked until I shut down now can't boot
Color management
A faliure occurred when I try to install chromium-wayland-vaapi
Unable to update manjaro-xfce-settings
Manjaro failing to boot after kernel update
Network deactivated periodically
Hung at “clean, …files, …blocks”
Only an external monitor is detected on Laptop after Update (NVIDIA)
I have problem booting Manjaro in discrete GPU mode after installing in dynamic mode and vice versa
Cannot control brightness on secondary monitor
I cant update anything or install in my xfce manjaro i installed
I tried to install something from AUR that I shouldn’t have and it messed up GNOME
[Stable Update] 2022-05-13 - Kernels, Mesa, Nvidia, Gnome 42, PipeWire, LIbreOffice, KDE Gear & Frameworks, Virtualbox, Qemu 7.0
Sound not working Only Dummy output
Downloads not downloading
Manjaro don't recognize external Monitor
Having problems booting Manjaro again
Vulkan nvidia 510 drivers
Problem with the graphics in Manjaro of my laptop lenovo z50
Lost Electricity, Now When Boot OS Some Apps Are Open?
Broadcom-wl-dkms | newbie question
Mouse pointer (launch wheel) spinning circle when on desktop
Did brightness depends from graphics cards?
My laptop's ui is way too small
Manjaro boot fail
[fixed]Java rookie issue
I can't execute prime-run
Bluetooth adapter not found problem
Cant put Scale in 200%
Usb ports , maybe drivers
Boot Problematik seit gestern
300 plus updates to do one is making manjaro not work
Broken installation after big upgrade
KeePassXC stopped working
Messed up graphics after waking up from sleep
HP Pavilion Gaming 15 ec1xx Since latest Stable update system wont resume w/ connected USB mouse
Multiple Display Setup Problems after Systemupgrade
Set secondary sound card as default
Free Download Manager font rendering problem
Restore or regenerate LUKS keyslot #1
Resume from suspend fails and errors out, leaving me at a logging console
Four applications stopped working
I need help to install a Brother MFC-L3745CDW printer
Need some help updating the OS and Uninstalling an app
Need some help updating the OS and Uninstalling an app
Manjaro sway, not didno cursor, but it is
Usb ports , maybe drivers
Media keys on lenovo keyboard SK-8823 stopped working
Serious wifi issues
VIM3 Manjaro 22 - Just Stops
Wine is not working on Manjaro linux KDE Plasma
System frequent freezes
Games freezes mid game along with display and few applications
Screen Rendering issue
Monitor not detected anymore after system/packages update
After installation I can only see one partition and its a read only
Cannot repair after update
Cannot connect using bluetooth after swapping motherboard
Unable to write to non-system drives
Cant remove firefox
Secondary Hard Drive Auto Mount & Its On Read Only Mode
Secondary Hard Drive Auto Mount & Its On Read Only Mode
Can't revmove video-hybrid-intel-nvidia-prime
No wifi since change to iwctl
Stable update is breaking my wireless connection
(given up for now) Need assistance with Nvidia Multihead monitor config
Team Viewer / Anydesk problems
Moving files between HDD drives hangs in one file
PC hard frozen with no responce
Unable to boot after installation, black screen with blinking cursor
Manjaro does not detect external monitors at the same time
Manjaro not installing
Mouse and keyboard not responding on laptop
Yay Vs. pamac... sometimes yay fails
Manjaro doesn't load xfce GUI after kernel upgrade
Wine is broken after the last big GNOME update
How to report a bug?
NetworkManager: no secrets: No agents were available for this request
Can't connect to wifi
Firefox 99 hard crashes my computer
Can't install AMD or nvidia support, can't use discord either
Is it okay to keep outdated software?
Solving errors in linux
My hard drive is read only and i can't write on it
Japanese input using Japanese keyboard
Trouble with Firefox 98
Error in RStudio installation
3/4 of the screen goes black for a few seconds when i run a pygame window
When I open a software, it doesn't show in taskbar
Buzzing noise from speakers when using external sound card
Steam issue, games won't start anymore
On a newly installed Manjaro the printer will not print (CUPS) - Tar from old system possible?
[Stable Update] 2022-04-15 - Kernels, Mesa, Nvidia, Budgie, PipeWire, LIbreOffice, KDE Frameworks, Wine
Vulkan Radeon performance issues
How can I use my nvidia graphic card
Manjaro GNOME, "Activities" not response at initial, after search something works again
Light not opening?
No sound on Manjaro on asus laptop
Detection of hard drives on thunderbolt port(s)
Is it possible to undo an upgrade?
Lutris and GPU drivers
Manjaro loads the graphical installer but freezes within the first second
Laptop doesn't conect to wifi after suspending
Error loading firmware
Battery status and icon missing
3/4 of the screen goes black for a few seconds when i run a pygame window
自从更新之后,我的系统总是闪退。
I Need To Run WhatsApp (not the web version) on My Machine
Still Splash Screen: Unable to proceed to login screen
Timeshift y particiones en un disco externo
How to move Steam games to external hard drive?
"502 Bad Gateway” error trying to install new software
KDE‌ Right Click Delay When Using Two Screens
Chromium libva error
Fresh install manjaro i3 and first update
Pamac eats up my disk space while updating packages from the AUR
My dgpu is recognized on vulkan games but aint recognized on opengl
Wi-Fi stopped working after updating drivers and rebooting system
Inxi -Fazy says pipewire is running, but I cannot delete it as Add/Remove says it isnt installed?
Can't boot when the power cable is not plugged in
Can't Update OS (Electron Error)?
Is Intel Z590 supported?
How to make TP-Link Archer T3U work?
ProtonVPN " Unknown error occurred"
GNOME 42 broke my Bluetooth
I Want to use Internet Download Manager in Manjaro linux
Changing GPU Output
Why can't pacman grab CBM
Can I make ISO of current arch Linux os is using arch ISO
Wirelesss mouse not working
Kernel 4.19 does not recognize battery
Bug after update
Bug after update
Compartir carpeta pública con samba en XFCE
Winecfg cannot start
Wifi Device not found
Font Sizes in some Apps are to small
I installed kernel version 5.17 but huwaei matebook d15 sound card is not recognized
Frequent issues "PKGBUILD doesn't exist"
Trying to get my GPU to work
How to apply themes for kde applications?
System instability
Black screen after latest update on linux 515
Is there a way to automatically reconnect WiFi if it shuts off?
Microphone problem
Wayland workspaces
Error vala-panel after upgrading
Moving KDE settings to new system
Manjaro safe monitor settings
Manjaro safe monitor settings
Manjaro safe monitor settings
Stuck at "reached target graphical interface" when installing Manjaro
Mysql is not working
Printer Canon iP-1980 isn't working
How to change the dependency libmysqlclient of phpMyAdmin to libmariadbclient
Black screen after hp-uninstall
No network connection even WiFi is working stable
If I change my resolution?
Surface Pro 3 Wifi stopped working once I updated my system
About the installation, failed to scan the disc. KDE and i3, xfce is OK.The newest stable version.卡在了扫描disc的过程。
Crashing game while playing (Nvidia GPU)
Don't see app icons install with AUR
Installed Realtek r8168 driver and can't connect to the network anymore
Networking no longer working and now nvidia problems

Ca me rappelle les “RTFM” en réponse que je recevais à mes débuts dans les années 2000, demander de l’aide c’est bien et légitime mais en dernier recours en gros…oui ok mais quand on boot sur un écran noir demander de l’aide en premier recours c’est bien aussi, tout dépend de l’importance du cas en fait

3 Likes

Oui c’est légitime, mais l’idée est que bien souvent, la solution existe déjà, même pour des problèmes graves. :wink:

Après, je pense que dans la plupart des cas, quand la solution est déjà documentée, on continuera de simplement l’y lier. Si on lie ce tutoriel, c’est que l’utilisateur ne s’est vraiment pas foulé…

It is not that much comfortable to search from mobile device (also note that mobile internet connection may be not perfect to open many tabs in try to find solution for exact case) when you can’t boot your system and have no LiveCD to boot up from, so the importance is also a factor here.


Now this topic deserves to be linked to a user’s “please help”-described topics instead of “provide good information” thread as it is more general and links to “provide good info” thread also.

I think it is great defragmentation, consolidation, organization work done here to start to solve problems as by themselves and by providing well-described topics.
Thank you for [How to].
May be to made it to be wiki-post?


Further improvement ideas:

  1. (may be separate topic, which will be linked here): how to search a solution for the problem a user met.
  2. to post the problem description and solution which works for a user to make others to be able to find it.

PS

True. It is not the simplest work to search, find, several times to try and to finally solve a problem.

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May be we can pin this thread in sub-category instead of “How to provide good information” or along side with it?
Can’t find that option from within my user account.

:information_source: I reworked the tutorial in order to focus on the support part. The troubleshooting part has been moved to a separate guide: