Sound has gone from laptop

Without changing anything the sound has is gone from my laptop. This is a disaster as I need it for work. The sounds works when i plug in headphones but not without headphones.

How to increase your chances of solving your issue:

Please provide Information:

I have no idea what error log to show in order to recieve advice

In doubt, everything you find thanks to the guides linked above.

inxi --admin --verbosity=7 --filter --width
System:
  Kernel: 5.15.25-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=dee93f59-4e5a-471f-9eca-bcba5190e70f rw quiet apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: Xfce 4.16.0 tk: Gtk 3.24.29 info: xfce4-panel wm: xfwm 4.16.1
    vt: 7 dm: LightDM 1.30.0 Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Convertible System: LENOVO product: 81TK v: Lenovo IdeaPad C340-14IML
    serial: <superuser required> Chassis: type: 31 v: Lenovo IdeaPad C340-14IML
    serial: <superuser required>
  Mobo: LENOVO model: LNVNB161216 v: SDK0J40700 WIN
    serial: <superuser required> UEFI-[Legacy]: LENOVO v: CKCN17WW(V1.07)
    date: 06/21/2021
Battery:
  ID-1: BAT1 charge: 38.9 Wh (100.0%) condition: 38.9/45.0 Wh (86.4%)
    volts: 17.0 min: 15.4 model: 0x53 0x4D 0x50 0x00 0x32 0x30 0x PABAS0241231
    type: Li-ion serial: <filter> status: Discharging cycles: 764
Memory:
  RAM: total: 3.55 GiB used: 1.39 GiB (39.1%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Core i3-10110U bits: 64 type: MT MCP
    arch: Comet/Whiskey Lake note: check family: 6 model-id: 0x8E (142)
    stepping: 0xC (12) microcode: 0xEC
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 1483 high: 1501 min/max: 400/4100 scaling:
    driver: intel_pstate governor: powersave cores: 1: 1476 2: 1501 3: 1500
    4: 1456 bogomips: 20810
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush clflushopt
    cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts
    epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu fsgsbase fxsr
    ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs ibrs_enhanced ida
    intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor
    movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm
    pdpe1gb pebs pge pln pni popcnt pse pse36 pts rdrand rdseed rdtscp
    rep_good sdbg sep sgx smap smep ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp
    syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme vmx vnmi
    vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
  Type: srbds mitigation: TSX disabled
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel CometLake-U GT2 [UHD Graphics] vendor: Lenovo driver: i915
    v: kernel ports: active: eDP-1 empty: HDMI-A-1 bus-ID: 00:02.0
    chip-ID: 8086:9b41 class-ID: 0300
  Device-2: Syntek Integrated Camera type: USB driver: uvcvideo
    bus-ID: 1-6:2 chip-ID: 174f:2426 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.3 compositor: xfwm v: 4.16.1 driver:
    X: loaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0.0
    screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
    s-diag: 582mm (22.9")
  Monitor-1: eDP-1 model: BOE Display built: 2018 res: 1920x1080 hz: 60
    dpi: 158 gamma: 1.2 size: 309x174mm (12.2x6.9") diag: 355mm (14")
    ratio: 16:9 modes: 1920x1080
  Message: Unable to show GL data. Required tool glxinfo missing.
Audio:
  Device-1: Intel Comet Lake PCH-LP cAVS vendor: Lenovo driver: snd_hda_intel
    v: kernel alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3
    chip-ID: 8086:02c8 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.25-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.20 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.47 running: yes
Network:
  Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3 chip-ID: 8086:02f0 class-ID: 0280
  IF: wlp0s20f3 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB
    driver: btusb v: 0.8 bus-ID: 1-10:4 chip-ID: 8087:0aaa class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 238.47 GiB used: 16.52 GiB (6.9%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: LITE-ON IT model: L8T-256L9G-HP
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 9807 scheme: MBR
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 238.47 GiB size: 233.67 GiB (97.99%)
    used: 16.52 GiB (7.1%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: dee93f59-4e5a-471f-9eca-bcba5190e70f
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-6:2 info: Syntek Integrated Camera type: Video
    driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA
    chip-ID: 174f:2426 class-ID: 0e02 serial: <filter>
  Device-2: 1-7:3 info: Synaptics type: <vendor specific> driver: N/A
    interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 06cb:00be
    class-ID: ff00 serial: <filter>
  Device-3: 1-10:4 info: Intel Bluetooth 9460/9560 Jefferson Peak (JfP)
    type: Bluetooth driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s
    power: 100mA chip-ID: 8087:0aaa class-ID: e001
  Hub-2: 2-0:1 info: Super-speed hub ports: 6 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 41.0 C pch: 37.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 220 Uptime: 1m wakeups: 3 Init: systemd v: 250 tool: systemctl
  Compilers: gcc: 11.2.0 clang: 13.0.1 Packages: pacman: 1120 lib: 319
  flatpak: 0 Shell: Bash v: 5.1.16 running-in: xfce4-terminal inxi: 3.3.13

Welcome to the forum! :wave:

Your cries for help have been removed, that does not help us help you. See How To Ask Questions The Smart Way.

However, what will is editing your post above with proper formatting as outlined below so we can actually read it.

I think log has now been formatted correctly

1 Like

Did you check the “output” in pulse audio?

pacmd
Welcome to PulseAudio 15.0! Use "help" for usage information.
>>> list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: IDLE
	suspend cause: (none)
	priority: 9039
	volume: front-left: 71434 / 109% / 2.25 dB,   front-right: 71434 / 109% / 2.25 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 39.12 ms
	max request: 7 KiB
	max rewind: 7 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 1
	configured latency: 40.00 ms; range is 0.50 .. 2000.00 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "CX8070 Analog"
		alsa.id = "CX8070 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xb121c000 irq 134"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "02c8"
		device.product.name = "Comet Lake PCH-LP cAVS"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "384000"
		device.buffering.fragment_size = "192000"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>
>>> list-samples
0 cache entrie(s) available.
>>> 

PulseAudio sink appears to be ok, not muted or suspended

Please post information about ALSA audio settings for CX8070 device

amixer --card=0
amixer --card=0
Simple mixer control 'Master',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 74
  Mono: Playback 74 [100%] [0.00dB] [on]
Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 74
  Mono:
  Front Left: Playback 0 [0%] [-74.00dB] [off]
  Front Right: Playback 0 [0%] [-74.00dB] [off]
Simple mixer control 'Speaker',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 74
  Mono:
  Front Left: Playback 74 [100%] [0.00dB] [on]
  Front Right: Playback 74 [100%] [0.00dB] [on]
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 253 [99%] [-0.40dB]
  Front Right: Playback 253 [99%] [-0.40dB]
Simple mixer control 'Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',3
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',4
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Beep',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 7
  Mono: Playback 3 [43%] [-16.00dB] [on]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 80
  Front Left: Capture 80 [100%] [6.00dB] [off]
  Front Right: Capture 80 [100%] [6.00dB] [off]
Simple mixer control 'Auto-Mute Mode',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'
Simple mixer control 'Internal Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 2 [67%] [24.00dB]
  Front Right: 2 [67%] [24.00dB]