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I do not have a solution to your apparent issue. My best suggestion is to list everything you have actually tried to fix it yourself; detail your problem; so that others can help more effectively.
As a new user, please take some time to familiarise yourself with Forum requirements; in particular, the many ways to use the forum to your benefit. To that end, some or all these links will be invaluable:
- [How to] Request Support
- [How to] Find Error Logs
- [How to] Find System Information
[How to] Post Screenshots and Links- [How to] Post Command Output and File Content as Formatted Text
- The Tutorials category, generally
- Forum Rules
- Strict Forum Rules and Guidelines
And last, but not least, the Stable Update Announcements, which you should check frequently for important update related information. Occasionally an issue might be directly related to a particular update; it’s always best to check those announcements.
I hope this helps. Cheers.