System won’t launch

Support Graphics & Display
1

Hello there, I was using my system this evening, when I connected another HDMI to my main screen (from a second PC, I do this for work). From this moment, my principal PC wouldn’t have 2 screen at the same time.

Setup is a desktop, connected to a principal 27" screen in DP, and a secondary 23" in HDMI. And only one screen would be active at a time, the HDMI. If I unpluged it, the DP screen will be active, then, as soon as I connect the HDMI back, the DP turn off and the HDMI become the main. The DP screen is still visible in display, but even if I make him active, nothing change.
Then, I tried to reboot, with only one screen pluged, and the session won’t load anymore. After the UEFI screen, I have a black screen with the following:
/dev/sda3: recovering journal
/dev/sda3: clean, 316886/9601024 files, 5381290/30400000 blocks.

I get that this is a pretty standard message and no the problem, it’s just to situate where the boot process ends.
And then the system froze. Seems to be a graphical card issue? I did update a lot of package via Pamac today.

I just booted with the live CD, both screens works fine, but I can’t go to my system to troubleshoot the screen stuff or get info of the system… I can get info from the LiveCD, if that could help? Could this be a nVidia driver issue?

If I manjaro-chroot -a to get the system info, I can show you this:
12CPU quad core Intel Core i7-4770 (-MT MCP-) 12speed/min/max 3304/800/3900 MHz
12Kernel 5.15.60-1-MANJARO x86_64 12Up 41m 12Mem 2502.6/15874.8 MiB (15.8%) 12Storage 3.42 TiB (2.3% used)
12Procs 254 12Client Unknown Client: systemd 12inxi 3.3.23

Thanks you for reading this, hope you have some insights on this.

2

If you have access to TTY, you can try logging in and look for errors.

A common case is a partially updated system…

sudo pacman-mirrors -f5 && sudo pacman -Syyu

… or an unsupported kernel.

1 Like
3

Good day to you and thank for the reply. Unfortunately, I wasn’t able to access TTY. I did reinstall my /, and I boot again, but still with only one screen…

Drivers output:

              NAME               VERSION          FREEDRIVER           TYPE

      video-nvidia            2021.11.04               false            PCI
       video-linux            2018.05.04                true            PCI

              NAME               VERSION          FREEDRIVER           TYPE

      video-nvidia            2021.11.04               false            PCI
video-nvidia-470xx            2021.11.04               false            PCI
video-nvidia-390xx            2021.11.26               false            PCI
       video-linux            2018.05.04                true            PCI
 video-modesetting            2020.01.13                true            PCI
        video-vesa            2017.03.12                true            PCI

0000:00:02.0 (0380:8086:0412) Display controller Intel Corporation:

              NAME               VERSION          FREEDRIVER           TYPE

       video-linux            2018.05.04                true            PCI

And Kernel:
Currently running: 6.1.0-1-MANJARO (linux61)
The following kernels are installed in your system:

  • linux515
  • linux61
  • linux60-rt

I did a sudo pacman-mirrors -f5 && sudo pacman -Syyu, the system says there is nothing new and nothing to update.

Here is a screenshot of the configuration and main screen I had. If I press apply, both screens turn black and after a few seconds, it revert to only the HDMI one.

image
image1920×1036 153 KB

4

Do you also have the issue when booting with the 5.15 kernel?

Please provide your system information, formatted, as detailed in the guides linked above.

5

Yes, I had the same problem with the kernel 5.15 (it was from the live image).

Here is the complet system information, sorry about the first try.

System:
  Kernel: 6.1.0-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
    root=UUID=47876846-116b-4cc4-8606-d468435cc25c rw quiet
    udev.log_priority=3
  Desktop: KDE Plasma v: 5.26.4 tk: Qt v: 5.15.7 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: MSI model: Z87 MPOWER MAX (MS-7815) v: 1.0
    serial: <superuser required> UEFI: American Megatrends v: 1.1
    date: 04/26/2013
Battery:
  Message: No system battery data found. Is one present?
Memory:
  RAM: total: 15.5 GiB used: 5.32 GiB (34.3%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Core i7-4770 bits: 64 type: MT MCP arch: Haswell
    gen: core 4 level: v3 note: check built: 2013-15 process: Intel 22nm
    family: 6 model-id: 0x3C (60) stepping: 3 microcode: 0x28
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB
    L3: 8 MiB desc: 1x8 MiB
  Speed (MHz): avg: 1066 high: 1678 min/max: 800/3900 scaling:
    driver: intel_cpufreq governor: schedutil cores: 1: 1236 2: 872 3: 1363
    4: 800 5: 802 6: 980 7: 1678 8: 800 bogomips: 54416
  Flags: abm acpi aes aperfmperf apic arat arch_perfmon avx avx2 bmi1 bmi2
    bts clflush cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
    dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu
    fsgsbase fxsr ht ibpb ibrs ida invpcid invpcid_single lahf_lm lm mca mce
    md_clear mmx monitor movbe msr mtrr nonstop_tsc nopl nx pae pat pbe pcid
    pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts rdrand
    rdtscp rep_good sdbg sep smep smx ss ssbd sse sse2 sse4_1 sse4_2 ssse3
    stibp syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme vmx
    vnmi vpid x2apic xsave xsaveopt xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: retbleed status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics
    vendor: Micro-Star MSI driver: i915 v: kernel arch: Gen-5.75
    process: Intel 45nm built: 2010 ports: active: none
    empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:0412
    class-ID: 0380
  Device-2: NVIDIA GM200 [GeForce GTX 980 Ti] vendor: Gigabyte driver: nvidia
    v: 525.60.11 alternate: nouveau,nvidia_drm non-free: 520.xx+
    status: current (as of 2022-10) arch: Maxwell code: GMxxx
    process: TSMC 28nm built: 2014-19 pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 01:00.0 chip-ID: 10de:17c8 class-ID: 0300
  Device-3: Logitech HD Pro Webcam C920 type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 3-3.2:7 chip-ID: 046d:082d
    class-ID: 0102 serial: <filter>
  Display: x11 server: X.Org v: 21.1.4 compositor: kwin_x11 driver: N/A
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 110 s-size: 444x249mm (17.48x9.80")
    s-diag: 509mm (20.04")
  Monitor-1: DP-2 size-res: N/A modes: N/A
  Monitor-2: HDMI-0 pos: primary res: 1920x1080 hz: 60 dpi: 96
    size: 510x290mm (20.08x11.42") diag: 587mm (23.1") modes: N/A
  API: OpenGL v: 4.6.0 NVIDIA 525.60.11 renderer: NVIDIA GeForce GTX 980
    Ti/PCIe/SSE2 direct render: Yes
Audio:
  Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio
    driver: snd_hda_intel v: kernel bus-ID: 3-3.2:7 chip-ID: 046d:082d
    class-ID: 0102 serial: <filter>
  Device-2: Intel 8 Series/C220 Series High Definition Audio
    vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
    chip-ID: 8086:8c20 class-ID: 0403
  Device-3: NVIDIA GM200 High Definition Audio vendor: Gigabyte
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 01:00.1 chip-ID: 10de:0fb0 class-ID: 0403
  Device-4: Logitech HD Pro Webcam C920 type: USB
    driver: snd-usb-audio,uvcvideo
  Sound API: ALSA v: k6.1.0-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.61 running: yes
Network:
  Device-1: Intel Centrino Wireless-N 2230 driver: iwlwifi v: kernel pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 03:00.0 chip-ID: 8086:0887
    class-ID: 0280
  IF: wlp3s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  Device-2: Intel 82574L Gigabit Network driver: e1000e v: kernel pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 port: c000 bus-ID: 06:00.0 chip-ID: 8086:10d3
    class-ID: 0200
  IF: enp6s0 state: down mac: <filter>
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel Centrino Bluetooth Wireless Transceiver type: USB
    driver: btusb v: 0.8 bus-ID: 3-4:3 chip-ID: 8087:07da class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 3.42 TiB used: 76.62 GiB (2.2%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD 850 EVO 500GB
    size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 2B6Q scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST2000DM001-1ER164
    size: 1.82 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: CC26 scheme: MBR
  ID-3: /dev/sdc maj-min: 8:32 vendor: Samsung model: SSD 830 Series
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 3B1Q scheme: MBR
  ID-4: /dev/sdd maj-min: 8:48 vendor: Seagate model: ST1000DM003-9YN162
    size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: CC4B scheme: MBR
  Optical-1: /dev/sr0 vendor: HL-DT-ST model: DVDRAM GH22NS70 rev: EX00
    dev-links: cdrom
  Features: speed: 48 multisession: yes audio: yes dvd: yes
    rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition:
  ID-1: / raw-size: 146.48 GiB size: 143.13 GiB (97.71%) used: 13.53 GiB (9.5%)
    fs: ext4 dev: /dev/sda3 maj-min: 8:3 label: N/A
    uuid: 47876846-116b-4cc4-8606-d468435cc25c
  ID-2: /boot/efi raw-size: 1000 MiB size: 998 MiB (99.80%)
    used: 312 KiB (0.0%) fs: vfat dev: /dev/sda2 maj-min: 8:2 label: N/A
    uuid: 45FD-1779
  ID-3: /home raw-size: 300.72 GiB size: 294.93 GiB (98.08%)
    used: 63.09 GiB (21.4%) fs: ext4 dev: /dev/sda4 maj-min: 8:4 label: N/A
    uuid: 2d689f0d-0b4f-4661-b487-01c7c60cfa2e
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 17.58 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: 5ed028aa-ef1f-4241-8da5-7f0092442931
Unmounted:
  ID-1: /dev/sdb1 maj-min: 8:17 size: 1.82 TiB fs: ext4 label: home2
    uuid: b8e27ec3-fa1c-4c5e-9ee4-8a0ee758a8ac
  ID-2: /dev/sdc1 maj-min: 8:33 size: 100 MiB fs: ntfs
    label: R\xc3\xa9serv\xc3\xa9 au syst\xc3\xa8me uuid: E7F3E7794B69D7AA
  ID-3: /dev/sdc2 maj-min: 8:34 size: 238.38 GiB fs: ntfs
    label: Syst\xc3\xa8me uuid: F671D6381748C0F7
  ID-4: /dev/sdd1 maj-min: 8:49 size: 931.51 GiB fs: ntfs label: Disque 1
    uuid: 06D023B5D023A9BF
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 8087:8008 class-ID: 0900
  Hub-3: 2-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0
    speed: 480 Mb/s chip-ID: 8087:8000 class-ID: 0900
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 14 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-6: 3-3:2 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1
    speed: 480 Mb/s power: 100mA chip-ID: 174c:2074 class-ID: 0900
  Device-1: 3-3.1:4 info: SteelSeries ApS Sensei Raw Gaming Mouse
    type: HID,Mouse,Keyboard driver: hid-generic,usbhid interfaces: 4 rev: 1.1
    speed: 12 Mb/s power: 200mA chip-ID: 1038:1369 class-ID: 0300
  Device-2: 3-3.2:7 info: Logitech HD Pro Webcam C920 type: Video,Audio
    driver: snd-usb-audio,uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s
    power: 500mA chip-ID: 046d:082d class-ID: 0102 serial: <filter>
  Device-3: 3-3.4:6 info: Megawin Truly Ergonomic Keyboard type: Keyboard,HID
    driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 100mA
    chip-ID: 0e6a:030c class-ID: 0300
  Device-4: 3-4:3 info: Intel Centrino Bluetooth Wireless Transceiver
    type: Bluetooth driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s
    chip-ID: 8087:07da class-ID: e001
  Hub-7: 4-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-8: 4-3:2 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0
    speed: 5 Gb/s power: 8mA chip-ID: 174c:3074 class-ID: 0900
  Hub-9: 5-0:1 info: Hi-speed hub with single TT ports: 2 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-10: 6-0:1 info: Super-speed hub ports: 2 rev: 3.0 speed: 5 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 35.0 C mobo: N/A gpu: nvidia temp: 58 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 0%
Info:
  Processes: 258 Uptime: 1h 28m wakeups: 0 Init: systemd v: 251
  default: graphical tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6
  Packages: pm: pacman pkgs: 1344 libs: 410 tools: pamac pm: flatpak pkgs: 0
  Shell: Zsh v: 5.9 default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.23
6

Hello,

The issue sounds a lot like this one

And i would probably go the same route as i mentioned there.

7

Wow, as soon as I renamed the file, and plugged the second screen, the system worked again correctly!
It didn’t saved the widget of the screen, but that no big deal. Should I keep that kscreen_BCK from now on along the newly created kscreen?

8

You can delete the _BCK one, but i wonder, does all still works with the new folder/files created after a reboot and disconnect/reconnect of the second Monitor?

9

Yes, I tried a few reboots, the system works fine now, with “both” kscreen folder.
I will mark this as solved.

Thank you both for your time and answers!

1 Like
10

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