Touchscreen Not Working on HP Pavilion 15-eg2xxx with Manjaro

Dear Manjaro Support Team,

I am reaching out for assistance with a touchscreen issue on my HP Pavilion Laptop (model 15-eg2xxx). The touchscreen works correctly on Windows, but it is not functional in Manjaro Linux.

Here are some details about my setup:

Manjaro Version:
    Kernel: 6.12.1-4-MANJARO
    Desktop Environment: KDE Plasma 6.2.4

Hardware Information:
    CPU: Intel Core i7-1255U (12th Gen)
    GPU: Intel Iris Xe and NVIDIA GeForce MX550
    Display: ChiMei InnoLux, resolution 1920x1080

Diagnostics Output:
    ACPI Errors from dmesg:

    [0.331123] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.I2C0.TPD0], AE_NOT_FOUND
    [8.745181] ucsi_acpi USBC000:00: error -ETIMEDOUT: PPM init failed

    Output from inxi -Fxxxz and other diagnostics can be provided upon request.

Could you please advise how to enable touchscreen functionality on this device? If additional logs or configurations are needed, I would be happy to provide them.

Thank you for your support!

Best regards,
Caleb Mora

1 Like

Hi @MrCIMD, and welcome!

In order for us, or anyone for that matter, to be able to provide assistance, more information is necessary. To that end, please see:

Please also note and heed: Forum Rules - Manjaro

Hope you manage!


:bangbang: Tip: :bangbang:

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Thereby improving legibility and making it much easier for those trying to be of assistance.


:bangbang::bangbang: Additionally

If your language isn’t English, please prepend any and all terminal commands with LC_ALL=C. For example:

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This will just cause the terminal output to be in English, making it easier to understand and debug.

Please edit your post accordingly.

Welcome to the Manjaro community

I know little about Laptop touchscreens, but I do know that just because something works in Windows doesn’t automatically mean it will work as expected in all Linux distributions.

After all, most consumer laptops are made for Windows, with little consideration for the fact that some might like to install Linux as their preferred OS.

System Information is generally requested; and the best way to obtain that is to ask your system – Please provide output of the following command (formatted according to forum requirements).

inxi --admin --verbosity=8 --filter --no-host --width

Be prepared to provide more information and outputs from other commands whenever asked.

Regards.

Hello,

Thank you for your responses and for guiding me on how to provide the necessary information. I apologize for not including all the required details initially.

Here is the output of the inxi --admin --verbosity=8 --filter --no-host --width command as requested:

System:
  Kernel: 6.12.4-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc avail: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.12-x86_64
    root=UUID=455bde0e-83ac-42d5-af69-d7d038e5d75f rw quiet splash
    udev.log_priority=3
  Desktop: KDE Plasma v: 6.2.4 tk: Qt v: N/A info: frameworks v: 6.8.0
    wm: kwin_x11 vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux
Machine:
  Type: Laptop System: HP product: HP Pavilion Laptop 15-eg2xxx v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 89F7 v: 14.27 serial: <superuser required>
    part-nu: 6W540UAR#ABA uuid: <superuser required> UEFI: AMI v: F.14
    date: 11/08/2023
Battery:
  ID-1: BAT0 charge: 33.1 Wh (100.0%) condition: 33.1/41.0 Wh (80.7%)
    volts: 12.5 min: 11.3 model: HP Primary type: Li-ion serial: <filter>
    status: full cycles: 198
Memory:
  System RAM: total: 16 GiB available: 15.29 GiB used: 2.81 GiB (18.4%)
  Message: For most reliable report, use superuser + dmidecode.
  Array-1: capacity: 16 GiB slots: 2 modules: 2 EC: None
    max-module-size: 8 GiB note: est.
  Device-1: Bottom - Slot 1 (left) type: DDR4 detail: synchronous size: 8 GiB
    speed: 3200 MT/s volts: note: check curr: 1 min: 1 max: 1 width (bits):
    data: 64 total: 64 manufacturer: Samsung part-no: M471A1K43EB1-CWE
    serial: <filter>
  Device-2: Bottom - Slot 2 (right) type: DDR4 detail: synchronous
    size: 8 GiB speed: 3200 MT/s volts: note: check curr: 1 min: 1 max: 1
    width (bits): data: 64 total: 64 manufacturer: Samsung
    part-no: M471A1K43EB1-CWE serial: <filter>
PCI Slots:
  Permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: 12th Gen Intel Core i7-1255U bits: 64 type: MST AMCP
    arch: Alder Lake level: v3 note: check built: 2021+
    process: Intel 7 (10nm ESF) family: 6 model-id: 0x9A (154) stepping: 4
    microcode: 0x435
  Topology: cpus: 1x dies: 1 clusters: 4 cores: 10 threads: 12 mt: 2 tpc: 2
    st: 8 smt: enabled cache: L1: 928 KiB desc: d-8x32 KiB, 2x48 KiB; i-2x32
    KiB, 8x64 KiB L2: 6.5 MiB desc: 2x1.2 MiB, 2x2 MiB L3: 12 MiB
    desc: 1x12 MiB
  Speed (MHz): avg: 400 min/max: 400/4700:3500 scaling: driver: intel_pstate
    governor: powersave cores: 1: 400 2: 400 3: 400 4: 400 5: 400 6: 400 7: 400
    8: 400 9: 400 10: 400 11: 400 12: 400 bogomips: 62688
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_lbr arch_perfmon art avx avx2 avx_vnni bmi1 bmi2
    bts clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16 cx8
    de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
    flush_l1d fma fpu fsgsbase fsrm fxsr gfni hfi ht hwp hwp_act_window
    hwp_epp hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt ida intel_pt
    invpcid lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b movdiri
    msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pclmulqdq pdcm pdpe1gb pebs
    pge pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed rdtscp rep_good
    sdbg sep serialize sha_ni smap smep smx split_lock_detect ss ssbd sse sse2
    sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
    tsc_deadline_timer tsc_known_freq umip user_shstk vaes vme vmx vnmi
    vpclmulqdq vpid waitpkg x2apic xgetbv1 xsave xsavec xsaveopt xsaves
    xtopology xtpr
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: reg_file_data_sampling mitigation: Clear Register File
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Enhanced / Automatic IBRS; IBPB: conditional;
    RSB filling; PBRSB-eIBRS: SW sequence; BHI: BHI_DIS_S
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] vendor: Hewlett-Packard
    driver: i915 v: kernel alternate: xe arch: Gen-12.2 process: Intel 10nm
    built: 2021-22+ ports: active: HDMI-A-1,eDP-1 empty: DP-1, DP-2, DP-3, DP-4
    bus-ID: 00:02.0 chip-ID: 8086:46a8 class-ID: 0300
  Device-2: NVIDIA TU117M [GeForce MX550] vendor: Hewlett-Packard
    driver: nvidia v: 550.135 alternate: nouveau,nvidia_drm non-free: 550.xx+
    status: current (as of 2024-09; EOL~2026-12-xx) arch: Turing code: TUxxx
    process: TSMC 12nm FF built: 2018-2022 pcie: gen: 4 speed: 16 GT/s lanes: 4
    link-max: lanes: 16 bus-ID: 01:00.0 chip-ID: 10de:1f9f class-ID: 0302
  Device-3: Luxvisions Innotech HP Wide Vision HD Camera driver: uvcvideo
    type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-3:2
    chip-ID: 30c9:0065 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.14 with: Xwayland v: 24.1.4
    compositor: kwin_x11 driver: X: loaded: modesetting,nvidia unloaded: nouveau
    alternate: fbdev,nv,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: HDMI-A-1 mapped: HDMI-1 pos: right model: 24N5C serial: <filter>
    built: 2023 res: 1920x1080 hz: 60 dpi: 93 gamma: 1.2 chroma: red: x: 0.655
    y: 0.329 green: x: 0.220 y: 0.682 blue: x: 0.149 y: 0.051 white: x: 0.310
    y: 0.329 size: 523x293mm (20.59x11.54") diag: 600mm (23.6") ratio: 16:9
    modes: 1920x1080, 1680x1050, 1600x900, 1280x1024, 1440x900, 1280x720,
    1024x768, 800x600, 720x576, 720x480, 640x480, 720x400
  Monitor-2: eDP-1 pos: primary,left model: ChiMei InnoLux 0x1544 built: 2021
    res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 chroma: red: x: 0.592 y: 0.349
    green: x: 0.329 y: 0.557 blue: x: 0.153 y: 0.118 white: x: 0.314 y: 0.329
    size: 344x193mm (13.54x7.6") diag: 394mm (15.5") ratio: 16:9
    modes: 1920x1080
  EDID-Warnings: 1: parse_edid: unknown flag 2
  API: EGL v: 1.5 hw: drv: intel iris drv: nvidia platforms: device: 0
    drv: nvidia device: 1 drv: iris device: 3 drv: swrast gbm: drv: iris
    surfaceless: drv: nvidia x11: drv: iris inactive: wayland,device-2
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.2.8-arch1.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel Graphics (ADL GT2)
    device-ID: 8086:46a8 memory: 7.47 GiB unified: yes
  API: Vulkan v: 1.4.303 layers: 1 device: 0 type: discrete-gpu
    name: NVIDIA GeForce MX550 driver: N/A device-ID: 10de:1f9f
    surfaces: xcb,xlib device: 1 type: integrated-gpu name: Intel Graphics
    (ADL GT2) driver: N/A device-ID: 8086:46a8 surfaces: xcb,xlib
Audio:
  Device-1: Intel Alder Lake PCH-P High Definition Audio
    vendor: Hewlett-Packard driver: sof-audio-pci-intel-tgl
    alternate: snd_hda_intel, snd_soc_avs, snd_sof_pci_intel_tgl
    bus-ID: 00:1f.3 chip-ID: 8086:51c8 class-ID: 0401
  API: ALSA v: k6.12.4-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: MEDIATEK MT7921 802.11ax PCI Express Wireless Network Adapter
    vendor: AzureWave driver: mt7921e v: kernel pcie: gen: 2 speed: 5 GT/s
    lanes: 1 bus-ID: 02:00.0 chip-ID: 14c3:7961 class-ID: 0280
  IF: wlp2s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
  WAN IP: <filter>
Bluetooth:
  Device-1: IMC Networks Wireless_Device driver: btusb v: 0.8 type: USB
    rev: 2.1 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-10:3 chip-ID: 13d3:3567
    class-ID: e001 serial: <filter>
  Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 476.94 GiB used: 99.26 GiB (20.8%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: SK Hynix
    model: BC711 HFM512GD3JX013N size: 476.94 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter>
    fw-rev: HPS1 temp: 26.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 476.64 GiB size: 468.09 GiB (98.21%)
    used: 99.26 GiB (21.2%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
    label: N/A uuid: 455bde0e-83ac-42d5-af69-d7d038e5d75f
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 label: N/A
    uuid: 98C8-3A2D
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 1 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-2: 2-0:1 info: super-speed hub ports: 1 rev: 3.1
    speed: 20 Gb/s (2.33 GiB/s) lanes: 2 mode: 3.2 gen-2x2 chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-3: 3-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Device-1: 3-2:5 info: Logitech G102/G203 LIGHTSYNC Gaming Mouse
    type: mouse,HID driver: hid-generic,usbhid interfaces: 2 rev: 2.0
    speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 power: 300mA
    chip-ID: 046d:c092 class-ID: 0300 serial: <filter>
  Device-2: 3-3:2 info: Luxvisions Innotech HP Wide Vision HD Camera
    type: video driver: uvcvideo interfaces: 2 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 500mA
    chip-ID: 30c9:0065 class-ID: 0e02 serial: <filter>
  Device-3: 3-10:3 info: IMC Networks Wireless_Device type: bluetooth
    driver: btusb interfaces: 3 rev: 2.1 speed: 480 Mb/s (57.2 MiB/s) lanes: 1
    mode: 2.0 power: 100mA chip-ID: 13d3:3567 class-ID: e001 serial: <filter>
  Hub-4: 4-0:1 info: super-speed hub ports: 4 rev: 3.1
    speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 32.0 C mobo: N/A
  Fan Speeds (rpm): cpu: 0 fan-2: 0
Repos:
  Packages: pm: pacman pkgs: 1267 libs: 360 tools: pamac,yay pm: flatpak
    pkgs: 0
  Active pacman repo servers in: /etc/pacman.d/mirrorlist
    1: http://mirror.fcix.net/manjaro/stable/$repo/$arch
    2: https://uvermont.mm.fcix.net/manjaro/stable/$repo/$arch
    3: https://mnvoip.mm.fcix.net/manjaro/stable/$repo/$arch
    4: https://mirror.ufam.edu.br/manjaro/stable/$repo/$arch
    5: https://fosszone.csd.auth.gr/manjaro/stable/$repo/$arch
    6: http://mirror.xeonbd.com/manjaro/stable/$repo/$arch
    7: https://ipng.mm.fcix.net/manjaro/stable/$repo/$arch
    8: http://manjaro.grena.ge/stable/$repo/$arch
Processes:
  CPU top: 5 of 281
  1: cpu: 26.7% command: firefox pid: 1362 mem: 499.7 MiB (3.1%)
  2: cpu: 11.0% command: firefox pid: 1633 mem: 247.1 MiB (1.5%)
  3: cpu: 9.9% command: konsole pid: 2053 mem: 224.0 MiB (1.4%)
  4: cpu: 6.8% command: kwin_x11 pid: 862 mem: 191.9 MiB (1.2%)
  5: cpu: 5.9% command: zsh pid: 2077 mem: 9.63 MiB (0.0%)
  Memory top: 5 of 281
  1: mem: 499.7 MiB (3.1%) command: firefox pid: 1362 cpu: 26.7%
  2: mem: 409.2 MiB (2.6%) command: plasmashell pid: 901 cpu: 2.7%
  3: mem: 247.1 MiB (1.5%) command: firefox pid: 1633 cpu: 11.0%
  4: mem: 225.5 MiB (1.4%) command: firefox pid: 1739 cpu: 1.6%
  5: mem: 224.0 MiB (1.4%) command: konsole pid: 2053 cpu: 9.9%
Info:
  Processes: 281 Power: uptime: 5m states: freeze,mem,disk suspend: s2idle
    avail: deep wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend,
    test_resume image: 6.09 GiB services: org_kde_powerdevil,
    power-profiles-daemon, upowerd Init: systemd v: 256 default: graphical
    tool: systemctl
  Compilers: gcc: 14.2.1 Shell: Zsh v: 5.9 default: Bash v: 5.2.37
    running-in: konsole inxi: 3.3.36

If you need additional information or output from other diagnostic commands, please let me know, and I will provide it promptly.

Thank you for your assistance!

Best regards,
Caleb Mora