CUPS: Unable to create PPD file

bemanu · 29 September 2022 13:41

Hello.

I have been unable to install a Ricoh printer (it is working through a MS Windows).

E [29/Sep/2022:10:09:05 -0300] [CGI] Unable to create PPD file: Could not poll sufficient capability info from the printer (ipps://RICOH%20SP%20377SFNwX%20(f41baa)._ipps._tcp.local/, ipps://377SFNwX-F41BAA.local:443/ipp/print) via IPP!
E [29/Sep/2022:10:09:05 -0300] copy_model: empty PPD file
E [29/Sep/2022:10:09:05 -0300] [Client 26] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/ricoh-02) from localhost.

About my system:
Kernel: 5.15.65-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0

Mirdarthos · 29 September 2022 14:15

Hi @bemanu, and welcome!

In order for us, or anyone for that matter, to be able to provide assistance, more information is necessary. To that end, please see:

Hope you manage!

Tip:

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Thereby improving legibility and making it much easier for those trying to be of assistance.

ydar · 29 September 2022 14:47

I wonder if this is what you need? AUR (en) - ricoh-sp2200-sp3xx-ppds

Nachlese · 29 September 2022 17:27

This info might help:

CUPS/Printer-specific problems - ArchWiki

… but you could have told us what model of printer you have - it’s often rather important to know that

bemanu · 30 September 2022 12:54

I’m trying to install a RICOH SP 377SFNwX.

I installed AUR (en) - ricoh-sp2200-sp3xx-ppds and openprinting-ppds-pxlmono-ricoh/. Then I tried again CUPS and the printer appeared to be added. But I still unable to print.

From /var/log/cups/error_log:

E [30/Sep/2022:09:04:39 -0300] [Client 93] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/RICOH-RICOH-SP-377SFNwX) from localhost.
E [30/Sep/2022:09:06:24 -0300] RICOH_RICOH_SP_377SFNwX: Unable to connect to 377SFNwX-F41BAA.local:631: Connection timed out
W [30/Sep/2022:09:06:56 -0300] [Job 20] A impressora está inacessível neste momento.

The printer is working for Windows. But not for Linux.

inxi output

System:
  Kernel: 5.15.65-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=6158383e-c521-4374-8390-0f48c8f367a0 rw quiet
    cryptdevice=UUID=d86c2341-e46e-40ac-9e30-558a43ae61c8:luks-d86c2341-e46e-40ac-9e30-558a43ae61c8
    root=/dev/mapper/luks-d86c2341-e46e-40ac-9e30-558a43ae61c8 apparmor=1
    security=apparmor
    resume=/dev/mapper/luks-b25cae75-6f66-4d89-be88-ccae16ba7d18
    udev.log_priority=3
  Desktop: Xfce v: 4.16.1 tk: Gtk v: 3.24.34 info: xfce4-panel wm: xfwm
    v: 4.16.1 vt: 7 dm: LightDM v: 1.32.0 Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: Inspiron 15 3511 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Dell model: 0XNM93 v: A00 serial: <superuser required> UEFI: Dell
    v: 1.12.1 date: 04/27/2022
Battery:
  ID-1: BAT0 charge: 38.7 Wh (72.6%) condition: 53.3/53.3 Wh (100.0%)
    volts: 15.8 min: 15.0 model: BYD DELL WV3K824 type: Unknown serial: <filter>
    status: discharging
Memory:
  RAM: total: 7.51 GiB used: 3.4 GiB (45.3%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges
    required.
CPU:
  Info: model: 11th Gen Intel Core i5-1135G7 bits: 64 type: MT MCP
    arch: Tiger Lake gen: core 11 level: v4 built: 2020 process: Intel 10nm
    family: 6 model-id: 0x8C (140) stepping: 1 microcode: 0xA4
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB desc: 4x1.2 MiB L3: 8 MiB
    desc: 1x8 MiB
  Speed (MHz): avg: 832 high: 1120 min/max: 400/4200 scaling:
    driver: intel_pstate governor: powersave cores: 1: 1048 2: 774 3: 1120
    4: 579 5: 960 6: 846 7: 532 8: 802 bogomips: 38720
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 avx512_bitalg avx512_vbmi2
    avx512_vnni avx512_vp2intersect avx512_vpopcntdq avx512bw avx512cd
    avx512dq avx512f avx512ifma avx512vbmi avx512vl bmi1 bmi2 bts cat_l2
    cdp_l2 clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16
    cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
    flush_l1d fma fpu fsgsbase fsrm fxsr gfni ht hwp hwp_act_window hwp_epp
    hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ida intel_pt invpcid
    invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b
    movdiri msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm
    pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed
    rdt_a rdtscp rep_good sdbg sep sha_ni smap smep split_lock_detect ss ssbd
    sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc
    tsc_adjust tsc_deadline_timer tsc_known_freq umip vaes vme vmx vnmi
    vpclmulqdq vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl and seccomp
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 status: Vulnerable: eIBRS with unprivileged eBPF
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: Dell
    driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
    ports: active: eDP-1 empty: HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:9a49
    class-ID: 0300
  Device-2: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
    bus-ID: 1-6:3 chip-ID: 0c45:6730 class-ID: 0e02
  Display: x11 server: X.Org v: 21.1.4 compositor: xfwm v: 4.16.1 driver: X:
    loaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0.0
    screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: eDP-1 model: ChiMei InnoLux 0x15e5 built: 2021 res: 1920x1080
    hz: 60 dpi: 142 gamma: 1.2 size: 344x193mm (13.54x7.6") diag: 394mm (15.5")
    ratio: 16:9 modes: 1920x1080
  Message: Unable to show GL data. Required tool glxinfo missing.
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Dell
    driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl
    bus-ID: 00:1f.3 chip-ID: 8086:a0c8 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.65-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 16.1 running: yes
  Sound Server-4: PipeWire v: 0.3.57 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3
    chip-ID: 8086:a0f0 class-ID: 0280
  IF: wlp0s20f3 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB
    driver: btusb v: 0.8 bus-ID: 1-10:4 chip-ID: 8087:0aaa class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
  Device-1: luks-d86c2341-e46e-40ac-9e30-558a43ae61c8 maj-min: 254:0
    type: LUKS dm: dm-0 size: 467.84 GiB
  Components:
  p-1: nvme0n1p2 maj-min: 259:2 size: 467.84 GiB
  Device-2: luks-b25cae75-6f66-4d89-be88-ccae16ba7d18 maj-min: 254:1
    type: LUKS dm: dm-1 size: 8.8 GiB
  Components:
  p-1: nvme0n1p3 maj-min: 259:3 size: 8.8 GiB
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 476.94 GiB used: 49.93 GiB (10.5%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: A-Data model: SM2P41C3 NVMe
    512GB size: 476.94 GiB block-size: physical: 512 B logical: 512 B
    speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter> rev: 92206021
    temp: 25.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 467.84 GiB size: 459.43 GiB (98.20%) used: 49.93 GiB
    (10.9%) fs: ext4 dev: /dev/dm-0 maj-min: 254:0
    mapped: luks-d86c2341-e46e-40ac-9e30-558a43ae61c8 label: N/A
    uuid: 6158383e-c521-4374-8390-0f48c8f367a0
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 472 KiB
    (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 label: NO_LABEL
    uuid: 7D21-70A7
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/dm-1 maj-min: 254:1
    mapped: luks-b25cae75-6f66-4d89-be88-ccae16ba7d18 label: swap
    uuid: 5e3d17cf-ea47-4a35-884f-0f30fc4b0b46
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-5:2 info: Shenzhen Goodix USB2.0 MISC type: <vendor specific>
    driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 27c6:639c class-ID: ef00 serial: <filter>
  Device-2: 1-6:3 info: Microdia Integrated_Webcam_HD type: Video
    driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA
    chip-ID: 0c45:6730 class-ID: 0e02
  Device-3: 1-10:4 info: Intel Bluetooth 9460/9560 Jefferson Peak (JfP)
    type: Bluetooth driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s
    power: 100mA chip-ID: 8087:0aaa class-ID: e001
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 32.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 278 Uptime: 1h 2m wakeups: 8562 Init: systemd v: 251
  default: graphical tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6
  Packages: pm: pacman pkgs: 1366 libs: 380 tools: pamac pm: flatpak pkgs: 0
  Shell: Bash v: 5.1.16 running-in: xfce4-terminal inxi: 3.3.21

Any idea about whats could be done?

bemanu · 30 September 2022 14:11

It seems I solved the problem. The IP printer was changed.

system · 3 October 2022 04:11

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