Hi all! I am a long time debian user who recently discovered manjaro. I have not had so much problems before, but my current workplace supplier offered me ‘linux first’ laptops and I thought that was cool, so I ordered one main laptop and one ‘backup’. Both have a lot of issues on any linux distro, but in this topic I will focus on my ‘backup’ laptop which is a Clevo NS50AU that came preinstalled with Ubuntu 22.04.
When I booted it I noticed that bluetooth and wlan were not working, but since I had already seen some issues with my previous work laptop that had just given up its breath by being unable to resume from sleep I decided to see if it could be worked out by finding a specific kernel/driver configuration.
Unfortunately I haven’t had any luck with this approach and I am hoping that someone here can help me decide if this is something that can be sorted out eg by using an older kernel/distro or if there is actually a hardware problem with the network card, in which case I believe the warranty is still active.
I can use a wired network and I can use network over USB. I cannot detect or switch on bluetooth or wireless eg in settings on manjaro gnome/kde / ubuntu 18,22,24
I have tried installing the tuxedo drivers and also the entire distro, which had the same issues.
I will append some info below and will be immensely grateful for any help that you can provide!
~ mhwd -lh 1 ✘
> PCI devices:
--------------------------------------------------------------------------------
TYPE BUS CLASS VENDOR DEVICE CONFIGS
--------------------------------------------------------------------------------
Bridge 0000:00:1c.0 0604 8086 51bd 0
Generic system peripheral 0000:00:08.0 0880 8086 a74f 0
Serial bus controller 0000:00:0d.0 0c03 8086 a71e 0
Serial bus controller 0000:00:15.1 0c80 8086 51e9 0
Bridge 0000:00:1f.0 0601 8086 519d 0
Bridge 10000:e0:06.2 0604 8086 a73d 0
Bridge 0000:00:1c.7 0604 8086 51bf 0
Generic system peripheral 10000:e0:06.0 0880 8086 09ab 0
Signal processing controller 0000:00:04.0 1180 8086 a71d 0
Communication controller 0000:00:16.0 0780 8086 51e0 0
Bridge 0000:00:07.0 0604 8086 a76e 0
Serial bus controller 0000:00:1f.5 0c80 8086 51a4 0
Network controller 0000:2d:00.0 0200 10ec 8168 1
Multimedia controller 0000:00:1f.3 0403 8086 51ca 0
Bridge 0000:00:00.0 0600 8086 a707 0
Generic system peripheral 0000:2c:00.0 0805 1217 8621 0
Serial bus controller 0000:00:15.0 0c80 8086 51e8 0
Bridge 0000:00:06.0 0604 8086 a74d 0
Mass storage controller 0000:00:0e.0 0104 8086 a77f 0
Memory controller 0000:00:14.2 0500 8086 51ef 0
Display controller 0000:00:02.0 0300 8086 a720 3
Mass storage controller 10000:e1:00.0 0108 144d a80a 0
Serial bus controller 0000:00:14.0 0c03 8086 51ed 0
Serial bus controller 0000:00:1f.4 0c05 8086 51a3 0
Serial bus controller 0000:00:0d.2 0c03 8086 a73e 0
Signal processing controller 0000:00:0a.0 1180 8086 a77d 0
> USB devices:
--------------------------------------------------------------------------------
TYPE BUS CLASS VENDOR DEVICE CONFIGS
--------------------------------------------------------------------------------
Unclassified device 3-7:1.0 0000 04f2 b6f9 0
Unclassified device 3-6.6:1.0 0000 0bda 1100 0
Hub 3-0:1.0 10a00 1d6b 0002 0
Network controller 3-6.3:1.0 0200 0bda 8153 0
Hub 4-0:1.0 10a00 1d6b 0003 0
Hub 1-0:1.0 10a00 1d6b 0002 0
Hub 3-6.4:1.0 10a00 0bda 5409 0
Hub 3-6:1.0 10a00 0bda 5409 0
Hub 2-0:1.0 10a00 1d6b 0003 0
mhwd -li ✔
> Installed PCI configs:
--------------------------------------------------------------------------------
NAME VERSION FREEDRIVER TYPE
--------------------------------------------------------------------------------
video-modesetting 2020.01.13 true PCI
video-vesa 2017.03.12 true PCI
video-linux 2024.05.06 true PCI
network-r8168 2023.09.12 true PCI
Warning: No installed USB configs!
Additional information:
System:
Kernel: 6.10.13-3-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
clocksource: tsc avail: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.10-x86_64
root=UUID=470914d1-80c2-422a-8b91-7876ee40edc8 rw splash apparmor=1
security=apparmor udev.log_priority=3
Desktop: GNOME v: 46.5 tk: GTK v: 3.24.43 wm: gnome-shell
tools: gsd-screensaver-proxy dm: GDM v: 46.2 Distro: Manjaro base: Arch Linux
Machine:
Type: Laptop System: Notebook product: NS5x_NS7xAU v: N/A
serial: <superuser required> Chassis: No Enclosure type: 10
serial: <superuser required>
Mobo: Notebook model: NS5x_NS7xAU serial: <superuser required>
uuid: <superuser required> UEFI: INSYDE v: 1.07.08 date: 08/28/2023
Battery:
ID-1: BAT0 charge: 76.5 Wh (100.0%) condition: 76.5/73.9 Wh (103.5%)
volts: 8.8 min: 7.7 model: Notebook BAT type: Li-ion serial: <filter>
status: full
CPU:
Info: model: 13th Gen Intel Core i5-1340P bits: 64 type: MST AMCP
arch: Raptor Lake level: v3 note: check built: 2022+ process: Intel 7 (10nm)
family: 6 model-id: 0xBA (186) stepping: 2 microcode: 0x4122
Topology: cpus: 1x dies: 1 clusters: 6 cores: 12 threads: 16 mt: 4 tpc: 2
st: 8 smt: enabled cache: L1: 1.1 MiB desc: d-8x32 KiB, 4x48 KiB; i-4x32
KiB, 8x64 KiB L2: 9 MiB desc: 4x1.2 MiB, 2x2 MiB L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 400 min/max: 400/4600:3400 scaling: driver: intel_pstate
governor: powersave cores: 1: 400 2: 400 3: 400 4: 400 5: 400 6: 400 7: 400
8: 400 9: 400 10: 400 11: 400 12: 400 13: 400 14: 400 15: 400 16: 400
bogomips: 70064
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: gather_data_sampling status: Not affected
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: reg_file_data_sampling mitigation: Clear Register File
Type: retbleed status: Not affected
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced / Automatic IBRS; IBPB: conditional;
RSB filling; PBRSB-eIBRS: SW sequence; BHI: BHI_DIS_S
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Raptor Lake-P [UHD Graphics] vendor: CLEVO/KAPOK driver: i915
v: kernel alternate: xe arch: Gen-13 process: Intel 7 (10nm) built: 2022+
ports: active: DP-1 off: eDP-1 empty: DP-2, DP-3, DP-4, HDMI-A-1
bus-ID: 0000:00:02.0 chip-ID: 8086:a720 class-ID: 0300
Device-2: Chicony USB2.0 Camera driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-7:3 chip-ID: 04f2:b6f9
class-ID: 0e02 serial: <filter>
Display: wayland server: X.org v: 1.21.1.14 with: Xwayland v: 24.1.4
compositor: gnome-shell driver: gpu: i915 display-ID: 0
Monitor-1: DP-1 model: Dell P2723QE serial: <filter> built: 2022
res: 3840x2160 dpi: 163 gamma: 1.2 size: 597x336mm (23.5x13.23")
diag: 685mm (27") ratio: 16:9 modes: max: 3840x2160 min: 720x400
Monitor-2: eDP-1 model: BOE Display 0x0984 built: 2020 res: 1920x1080
dpi: 142 gamma: 1.2 size: 344x194mm (13.54x7.64") diag: 395mm (15.5")
ratio: 16:9 modes: 1920x1080
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris wayland:
drv: iris x11: drv: iris
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.2.4-arch1.0.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel Graphics (RPL-P)
device-ID: 8086:a720 memory: 7.48 GiB unified: yes display-ID: :0.0
Audio:
Device-1: Intel Raptor Lake-P/U/H cAVS vendor: CLEVO/KAPOK
driver: snd_hda_intel v: kernel alternate: snd_soc_avs,snd_sof_pci_intel_tgl
bus-ID: 0000:00:1f.3 chip-ID: 8086:51ca class-ID: 0403
API: ALSA v: k6.10.13-3-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.2.5 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: CLEVO/KAPOK driver: r8168 v: 8.053.00-NAPI modules: r8169 port: 3000
bus-ID: 0000:2d:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp45s0 state: down mac: <filter>
Device-2: Realtek RTL8153 Gigabit Ethernet Adapter driver: r8152 type: USB
rev: 2.1 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-6.3:4
chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
IF: enp0s20f0u6u3 state: up speed: 1000 Mbps duplex: full mac: <filter>
Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel
driver: vmd v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:a77f rev:
class-ID: 0104
Drives:
Local Storage: total: 953.87 GiB used: 64.26 GiB (6.7%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVL21T0HCLR-00B00
size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: GXA7801Q temp: 27.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 953.57 GiB size: 937.53 GiB (98.32%) used: 64.26 GiB (6.9%)
fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 32.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Memory: total: 16 GiB note: est. available: 15.33 GiB used: 3.31 GiB (21.6%)
Processes: 361 Power: uptime: 3m states: freeze,mem,disk suspend: s2idle
avail: deep wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend,
test_resume image: 6.12 GiB services: gsd-power, power-profiles-daemon,
upowerd Init: systemd v: 256 default: graphical tool: systemctl
Packages: 1234 pm: pacman pkgs: 1227 libs: 334
tools: gnome-software,pamac,yay pm: rpm pkgs: 0 pm: flatpak pkgs: 0 pm: snap
pkgs: 7 Compilers: gcc: 14.2.1 Shell: Zsh v: 5.9 running-in: gnome-terminal
inxi: 3.3.36
grepping for errors in dmesg:
sudo dmesg | grep -i -e err -e warn -e crit ✔
[ 0.000000] x86/split lock detection: #AC: crashing the kernel on kernel split_locks and warning on user-space split_locks
[ 0.280256] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.MHBR], AE_NOT_FOUND (20240322/psargs-330)
[ 0.280277] ACPI: Ignoring error and continuing table load
[ 0.280297] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PTID.PBAR], AE_NOT_FOUND (20240322/dsfield-500)
[ 0.323073] ACPI: EC: interrupt blocked
[ 0.330639] ACPI: Using IOAPIC for interrupt routing
[ 0.512158] pci 0000:00:07.0: Overriding RP PIO Log Size to 4
[ 1.028947] ACPI: EC: interrupt unblocked
[ 1.342394] RAS: Correctable Errors collector initialized.
[ 3.787301] sdhci: Copyright(c) Pierre Ossman
[ 9.676915] EDAC MC0: Giving out device to module igen6_edac controller Intel_client_SoC MC#0: DEV 0000:00:00.0 (INTERRUPT)
[ 9.680859] EDAC MC1: Giving out device to module igen6_edac controller Intel_client_SoC MC#1: DEV 0000:00:00.0 (INTERRUPT)
[ 9.680907] EDAC igen6 MC0: HANDLING IBECC MEMORY ERROR
[ 9.681014] EDAC igen6 MC1: HANDLING IBECC MEMORY ERROR
[ 9.777280] i801_smbus 0000:00:1f.4: SMBus using PCI interrupt
[ 11.615445] r8168 0000:2d:00.0: Direct firmware load for rtl_nic/rtl8168h-3.fw failed with error -2
[ 15.163097] ucsi_acpi USBC000:00: error -ETIMEDOUT: PPM init failed
journalctl
journalctl --catalog --priority=3 --boot=-1 ✔
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.MHBR], AE_NOT_FOUND (20240322/psargs-330)
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PTID.PBAR], AE_NOT_FOUND (20240322/dsfield-500)
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11706986
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=617, block=46661653) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11707175
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=806, block=46661653) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11673905
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=304, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11673906
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=305, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11676616
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=3015, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11676628
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=3027, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11673987
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=386, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11674422
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=821, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11676800
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=3199, block=46661649) = 0
Nov 27 09:42:19 mattis-ns5xns7xau kernel: EXT4-fs error (device nvme0n1p2): ext4_orphan_get:1424: comm mount: bad orphan inode 11676803
Nov 27 09:42:19 mattis-ns5xns7xau kernel: ext4_test_bit(bit=3202, block=46661649) = 0
Nov 27 09:42:20 mattis-ns5xns7xau kernel: r8168 0000:2d:00.0: Unable to load firmware rtl_nic/rtl8168h-3.fw (-2)
Nov 27 09:42:24 mattis-ns5xns7xau gdm-autologin][836]: gkr-pam: couldn't unlock the login keyring.
Nov 27 09:42:24 mattis-ns5xns7xau gdm[824]: Gdm: on_display_added: assertion 'GDM_IS_REMOTE_DISPLAY (display)' failed
Nov 27 09:42:24 mattis-ns5xns7xau gdm[824]: Gdm: on_display_removed: assertion 'GDM_IS_REMOTE_DISPLAY (display)' failed
Nov 27 09:42:24 mattis-ns5xns7xau systemd[845]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 143 and the job result is failed.
Nov 27 09:42:24 mattis-ns5xns7xau systemd[845]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 147 and the job result is failed.
Nov 27 09:42:24 mattis-ns5xns7xau systemd[845]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 151 and the job result is failed.
Nov 27 09:42:24 mattis-ns5xns7xau kernel: ucsi_acpi USBC000:00: error -ETIMEDOUT: PPM init failed
Nov 27 09:42:26 mattis-ns5xns7xau systemd[845]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 365 and the job result is failed.
Nov 27 09:42:31 mattis-ns5xns7xau systemd-coredump[1805]: [🡕] Process 926 (gnome-shell) of user 1000 dumped core.
Tip: 
on this) it could be that Windows isn’t shut down properly if that is installed.