ACER VN-572G No sound

[Drope]

Hi guys, I am new on Manjaro and after the installation on my Acer VN-572G there is no audio, there are no list of Playback Hardware Devices when I execute the command : aplay -l

Moderator edit: Removed pictures of terminal outputs. In the future, please copy&paste the content and use proper formatting: [HowTo] Post command output and file content as formatted text

Did anyone of you have similar experience?
Any help/suggestion will be highly appreciated

[jrichard326]

Are you dual booting Windows? If so, make sure that Fastboot, hibernation and hybrid sleep are turned off in Windows. Also always make certain that Windows is always completely shutdown.

[soundofthunder]

@jrichard326

make sure that Fastboot, hibernation and hybrid sleep are turned off in Windows.

Fast Boot is a BIOS option (which may or may not exist in any given BIOS); it is generally recommended to disable Fast Boot if using Linux (whether or not one is multibooting).

Fast Startup (it was only called Fast Boot in early Windows versions) should always be disabled when multibooting Linux and Windows.

Hibernating Windows is inherently bad in this environment, but Fast Startup is worse; instead of shutting down the system, it hibernates, giving an illusion of a faster startup the next time Windows is opened.

This plays havoc with the Linux boot process, among others.

There are several ways to disable Fast Startup in Windows. Ultimately, each method achieves the same outcome, irrespective of the wording.

The easiest is to issue the following command from an administrative command prompt:

powercfg /h off

This command disables all hibernation in Windows;
Other sleep states are not affected.

Cheers.

[Drope]

Hi, nope there is no Windows installed. Before I had Linux Mint Installed, all working well, and then I changed to Manjaro and the sound was gone…

Audio Hardware
lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
01:00.1 Audio device: NVIDIA Corporation GM107 High Definition Audio Controller [GeForce 940MX] (rev a1)

[Drope]

Checking the System Log Errors I got this:

sudo dmesg | grep snd
[ 8.443259] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SST driver
[ 8.443424] snd_hda_intel 0000:01:00.1: Disabling MSI
[ 8.443431] snd_hda_intel 0000:01:00.1: Handle vga_switcheroo audio client
[ 8.446729] snd_hda_intel 0000:01:00.1: no codecs found!
[ 8.746856] snd_soc_skl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 9.061308] snd_soc_skl 0000:00:1f.3: Direct firmware load for 9d70-ACRSYS-ACRPRDCT-2-tplg.bin failed with error -2
[ 9.061316] snd_soc_skl 0000:00:1f.3: tplg fw 9d70-ACRSYS-ACRPRDCT-2-tplg.bin load failed with -2, trying alternative tplg name skl_hda_dsp_generic-tplg.bin
[ 9.061370] snd_soc_skl 0000:00:1f.3: Direct firmware load for skl_hda_dsp_generic-tplg.bin failed with error -2
[ 9.061374] snd_soc_skl 0000:00:1f.3: tplg skl_hda_dsp_generic-tplg.bin failed with -2, falling back to dfw_sst.bin
[ 9.061420] snd_soc_skl 0000:00:1f.3: Direct firmware load for dfw_sst.bin failed with error -2
[ 9.061424] snd_soc_skl 0000:00:1f.3: Fallback tplg fw dfw_sst.bin load failed with -2
[ 9.061427] snd_soc_skl 0000:00:1f.3: Failed to init topology!
[ 9.061429] snd_soc_skl 0000:00:1f.3: ASoC: error at snd_soc_component_probe on 0000:00:1f.3: -2

[jrichard326]

Please post some additional information about your system. The additional information may help someone to assist with your audio issue. Have you tried a different kernel?
Installing sof-firmware may help. A LTS Kernel such as 6.1 or 6.6 and reboot may fix the issue. In any case, welcome to the forum and please read:

[HowTo] Provide System Information

This tutorial is superseded by this one. Remember all Tutorials are wiki posts that can be edited by TL2 (Trust Level 2) members and above. Welcome to Manjaro! To allow all of us helpful people on this forum TO HELP YOU, we need some basic information about your system. This probably means you described the symptoms of your problem, but now we need some more information to know where the origin of your issue is exactly. Someone else probably linked you to…

[HowTo] Request support

Difficulty: ★☆☆☆☆ Strong of its many members, the Manjaro support forum can provide you help whenever you have an issue with your Manjaro installation. But in order to work efficiently, we shall also ask you to follow three major points. Provide context Simply signaling an issue is rarely enough to understand how it occurred. It is thus important to provide details on how it happened: Detail prior actions leading to the issue. List solutions and guides you already tried, with links whene…

[Drope]

Hi jrichard326 thansk for your comments. I had checked with different Kernels currently the last LTS is installed and in use but situation remains the same. Understand your point about the more information to troubleshoot the issue.
So far as mentioned above, my Acer VN-572G doesn’t have audio, there are no list of Playback Hardware Devices when I execute the command :
aplay -l

]$ aplay -l
**** List of PLAYBACK Hardware Devices ****

Audio Hardware when I execute the command lspci | grep -i audio shwon the following:
00:1f.3 Multimedia audio controller: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
01:00.1 Audio device: NVIDIA Corporation GM107 High Definition Audio Controller [GeForce 940MX] (rev a1)

And Checking the System Log Errors I got this:

sudo dmesg | grep snd
[ 8.443259] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SST driver
[ 8.443424] snd_hda_intel 0000:01:00.1: Disabling MSI
[ 8.443431] snd_hda_intel 0000:01:00.1: Handle vga_switcheroo audio client
[ 8.446729] snd_hda_intel 0000:01:00.1: no codecs found!
[ 8.746856] snd_soc_skl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 9.061308] snd_soc_skl 0000:00:1f.3: Direct firmware load for 9d70-ACRSYS-ACRPRDCT-2-tplg.bin failed with error -2
[ 9.061316] snd_soc_skl 0000:00:1f.3: tplg fw 9d70-ACRSYS-ACRPRDCT-2-tplg.bin load failed with -2, trying alternative tplg name skl_hda_dsp_generic-tplg.bin
[ 9.061370] snd_soc_skl 0000:00:1f.3: Direct firmware load for skl_hda_dsp_generic-tplg.bin failed with error -2
[ 9.061374] snd_soc_skl 0000:00:1f.3: tplg skl_hda_dsp_generic-tplg.bin failed with -2, falling back to dfw_sst.bin
[ 9.061420] snd_soc_skl 0000:00:1f.3: Direct firmware load for dfw_sst.bin failed with error -2
[ 9.061424] snd_soc_skl 0000:00:1f.3: Fallback tplg fw dfw_sst.bin load failed with -2
[ 9.061427] snd_soc_skl 0000:00:1f.3: Failed to init topology!
[ 9.061429] snd_soc_skl 0000:00:1f.3: ASoC: error at snd_soc_component_probe on 0000:00:1f.3: -2

My Linux knowledge is limited but I will do my best to provide any other information that maybe useful to resolve the issue

[nikgnomic]

@Drope

sudo dmesg | grep snd
[ 8.443259] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SST driver

[ 8.446729] snd_hda_intel 0000:01:00.1: no codecs found!

If onboard analog audio device was working, it should look like this:

HW probe of Acer Aspire VN7-572G #f709d78a17: dmesg

[ 6.076869] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SST driver

[ 6.442308] snd_hda_codec_realtek ehdaudio0D0: autoconfig for ALC255: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 6.442316] snd_hda_codec_realtek ehdaudio0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 6.442320] snd_hda_codec_realtek ehdaudio0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 6.442323] snd_hda_codec_realtek ehdaudio0D0: mono: mono_out=0x0

HW probe of Acer Aspire VN7-572G #f709d78a17: aplay

**** List of PLAYBACK Hardware Devices ****
card 0: hdadsp [hda-dsp], device 7: Analog HDA DSP (*)
Subdevices: 1/1
Subdevice #0: subdevice #0

card 0: hdadsp [hda-dsp], device 9: Alt Analog HDA DSP (*)
Subdevices: 1/1
Subdevice #0: subdevice #0

please post more ALSA information

sudo alsa-info.sh --upload

[Drope]

@nikgnomic

sudo alsa-info.sh --upload

Hi nikgnomic, thanks!!! please see the output from the info requested

sudo alsa-info.sh --upload
[sudo] password for pescarra:
cat: /tmp/alsa-info.KhZNUyw1dn/sdwstatus.tmp: No such file or directory
/usr/bin/alsa-info.sh: line 679: tree: command not found
Uploading information to www.alsa-project.org … Done!

Your ALSA information is located at http://alsa-project.org/db/?f=bcdf8843cbe23756b74208105808a1a39e84381c
Please inform the person helping you.

[Drope]

Additional checking status of the audio server

pactl info
Server String: /run/user/1000/pulse/native
Library Protocol Version: 35
Server Protocol Version: 35
Is Local: yes
Client Index: 70
Tile Size: 65472
User Name: pescarra
Host Name: VN7572G
Server Name: PulseAudio (on PipeWire 1.2.5)
Server Version: 15.0.0
Default Sample Specification: float32le 2ch 48000Hz
Default Channel Map: front-left,front-right
Default Sink: auto_null
Default Source: auto_null.monitor
Cookie: d8a6:fc9e

[nikgnomic]

ALSA Data shows audio device is inaccessible due to D3cold power state

[    7.181517] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake  platform, using SST driver

[   14.077463] snd_hda_intel 0000:01:00.1: Unable to change power state from D3cold to D0, device inaccessible

[   53.320872] snd_hda_intel 0000:01:00.1: Unable to change power state from D3cold to D0, device inaccessible

Native PCI Power Management — The Linux Kernel documentation

There are two variants of the D3 state defined by the specification. The first one is D3hot, referred to as the software accessible D3, because devices can be programmed to go into it. The second one, D3cold, is the state that PCI devices are in when the supply voltage (Vcc) is removed from them. It is not possible to program a PCI device to go into D3cold

the kernel can switch the device back and forth between D0 and the supported low-power states (except for D3cold)

The transition from D3cold to D0 occurs when the supply voltage is provided to the device (i.e. power is restored). In that case the device returns to D0 with a full power-on reset sequence and the power-on defaults are restored to the device by hardware just as at initial power up.

If system is dual-booting with Windows OS:

@nikgnomic

Hybrid hibernation is used by Windows to give the illusion of appearing to restart system almost as fast as Linux, but devices are only placed in hybrid hibernation state and not fully powered down
Linux OS has to be rebooted to power down hibernated devices so they can be initialised when system is restarted

This issue can be avoided by using Power Off option to properly shutdown Windows OS rather than selecting Restart option

Optimal solution is to disable hybrid hibernation in Windows OS by turning off Fast Startup
How to Disable Fast Startup in Windows 11/10 (And Why You Should)

[Drope]

Hi nikgnomic, thanks on more time.

My laptop doesn’t have windows, it was initially running Linux Mint, and every piece of the Hardware was working, then I installed Manjaro and after a couple of days I realised that while running Manjaro the Audio was not working on the other hand it was working whenever I boot Mint.

After some experiments trying to figure out the problem, I did a mistake and decided to make a clean install with Manjaro only.

The disk was erased and Manjaro installed as standalone OS.

But problem with sound persisted.

If I connect the Laptop to a docking station (via USB port) it is automatically recognising the audio drivers and sound operated normally trough the docking station.

[nikgnomic]

ALSA data confirms no audio devices available

@Drope

it was initially running Linux Mint, and every piece of the Hardware was working

I suggest reinstall LinuxMint to get system working and use alsa-info.sh script to get ALSA data from a working system
If LinuxMint does not include this script it can be downloaded from source:
github.com/alsa-project/alsa-utils - alsa-info.sh

When Mint has been reinstalled, boot system with a Manjaro Live ISO (with the latest stable kernel) and check if audio is working in Live environment

[Drope]

Thanks one more time I will follow your suggestion but I keed to travel now do I will do it on my return