Steam Client: Could not connect to Steam Network... error

#### Your system information

* Steam client: Steam Manjaro 1.0.0.74-1 and Steam-Native 1.0.0.70-2
* Distribution: Manjaro 21.2.2 KDE version (Plasma 5.24.2) last update March 14 2022.
* Opted into Steam client beta?: No
* Have you checked for system updates?: Yes
* Nvidia proprietery driver 510.54

Please describe your issue in as much detail as possible:

On and off since January I have had problems running Steam (up til then running flawlessly) increasingly often getting the “Could not connect to Steam Network…” error. Since Feb 24 I have not been able to start Steam at all. I have tried steam --reset, I have tried running with steam -tcp, both have worked earlier but now only present me with the “Could not connect to Steam Network…” error.
After starting I will get to login-window, and on to “Updating Steam information” and then immediately get the “Could not connect to Steam Network…” error.

I have also purged steam, removing both steam-manjaro as well as steam-native, plus deleting all steam folders (both in /.local/share as well as .steam/). Same error persists. Also tried entirely fresh OS install, same error persists.

I have tried every possible solution I could find, up to and including a fresh OS install. Same negative result. In addition to current kernel (5.16) I have also tried the LTS kernels 5.15 and 5.10 with same result.

I have found several posts for Manjaro/Arch suggesting networking changes, none of these have had any effect. (Mostly DNS related fixes, none have worked).

I tried other distros (Fedora 35, latest PopOS, OpenSUSE) - same error, not able to log on.

Using a different machine with Manjaro also gave same error.

On same network, a windows machine logs on to Steam with no problems.

Runnning Windows client on same system (described at top) using Wine:
Wine version: wine-valve 3:7.0.1b-1
(https://aur.archlinux.org/packages/wine-valve)

Tried running Windows steam-client in Wine, successfuly (though with black webrendering). Able to run client, log on, update client, change to beta, close client, run again, update beta. So in other words - running on same network, using wine on same installation, the windows client runs and logs on, while both steam-manjaro and steam-native do not get me any further than to log on and “updating user info” before giving error “Could not connect to…”. The log on with windows machine as well as with wine from machine with problem should at least rule out any IP related problems? Still same error with (non-wine) steam-client (both steam-manjaro and steam-native).

Steps for reproducing this issue:

  1. Install Manjaro, install Steam
  2. run Steam
  3. alternatively run steam --reset then steam or steam -tcp
  4. alternatively run steam-native or steam-native -tcp

Initially posted on Github, here:

No issues on my side. It’s most likely an issue with your network configuration – see this guide. Also provide more info about your system.

1 Like

As stated above, I have run through the gamut of all possible network related stuff - including the guide you link to. As described above I have also tried different machines on the same network, with only the windows machine, and even more curiously the windows steam client run using wine on the very same system where i can’t start steam, being successful.

Networking otherwise has no issues - only with the steam client.

More systeminfo:

System:
  Kernel: 5.16.14-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.16-x86_64
    root=UUID=14b3b2f5-27e6-494e-8647-8e416cc155b2 rw quiet apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: KDE Plasma v: 5.24.3 tk: Qt v: 5.15.3 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Desktop System: Gigabyte product: X570 AORUS ELITE v: -CF
    serial: <superuser required>
  Mobo: Gigabyte model: X570 AORUS ELITE serial: <superuser required>
    UEFI: American Megatrends LLC. v: F34 date: 06/10/2021
Battery:
  Message: No system battery data found. Is one present?
Memory:
  RAM: total: 125.81 GiB used: 3.54 GiB (2.8%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: AMD Ryzen 9 5900X bits: 64 type: MT MCP arch: Zen 3
    family: 0x19 (25) model-id: 0x21 (33) stepping: 0 microcode: 0xA201009
  Topology: cpus: 1x cores: 12 tpc: 2 threads: 24 smt: enabled cache:
    L1: 768 KiB desc: d-12x32 KiB; i-12x32 KiB L2: 6 MiB desc: 12x512 KiB
    L3: 64 MiB desc: 2x32 MiB
  Speed (MHz): avg: 3049 high: 3613 min/max: 2200/4950 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 3206 2: 2878
    3: 2872 4: 2879 5: 2877 6: 2879 7: 2876 8: 2879 9: 2875 10: 2872 11: 3613
    12: 2878 13: 3592 14: 2879 15: 2873 16: 2851 17: 2535 18: 3598 19: 3598
    20: 3445 21: 2896 22: 2876 23: 3594 24: 2871 bogomips: 177651
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
    bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
    constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total
    cqm_occup_llc cr8_legacy cx16 cx8 de decodeassists erms extapic
    extd_apicid f16c flushbyasid fma fpu fsgsbase fsrm fxsr fxsr_opt ht
    hw_pstate ibpb ibrs ibs invpcid irperf lahf_lm lbrv lm mba mca mce
    misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc nopl npt
    nrip_save nx ospke osvw overflow_recov pae pat pausefilter pclmulqdq
    pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pku pni popcnt
    pse pse36 rapl rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sha_ni
    skinit smap smca smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor
    svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl
    v_vmsave_vmload vaes vgif vmcb_clean vme vmmcall vpclmulqdq wbnoinvd wdt
    xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: always-on, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: NVIDIA GA102 [GeForce RTX 3090] vendor: ZOTAC driver: nvidia
    v: 470.103.01 alternate: nouveau,nvidia_drm pcie: gen: 4 speed: 16 GT/s
    lanes: 16 bus-ID: 09:00.0 chip-ID: 10de:2204 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.3 compositor: kwin_x11 driver: X:
    loaded: nvidia gpu: nvidia display-ID: :0 screens: 1
  Screen-1: 0 s-res: 5120x1440 s-dpi: 80 s-size: 1626x457mm (64.02x17.99")
    s-diag: 1689mm (66.5")
  Monitor-1: DP-4 res: 5120x1440 hz: 120 dpi: 130048
    size: 1x1mm (0.04x0.04") diag: 1mm (0.06") modes: N/A
  OpenGL: renderer: NVIDIA GeForce RTX 3090/PCIe/SSE2
    v: 4.6.0 NVIDIA 470.103.01 direct render: Yes
Audio:
  Device-1: NVIDIA GA102 High Definition Audio vendor: ZOTAC
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 09:00.1 chip-ID: 10de:1aef class-ID: 0403
  Device-2: AMD Starship/Matisse HD Audio vendor: Gigabyte
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 0b:00.4 chip-ID: 1022:1487 class-ID: 0403
  Sound Server-1: ALSA v: k5.16.14-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.20 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel I211 Gigabit Network vendor: Gigabyte driver: igb v: kernel
    pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 05:00.0
    chip-ID: 8086:1539 class-ID: 0200
  IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 12.73 TiB used: 1.08 TiB (8.5%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:2 vendor: Western Digital
    model: WDS100T1X0E-00AFY0 size: 931.51 GiB block-size: physical: 512 B
    logical: 512 B speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 611100WD temp: 39.9 C scheme: GPT
  ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Kingston model: SA2000M81000G
    size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: S5Z42105 temp: 35.9 C scheme: GPT
  ID-3: /dev/sda maj-min: 8:0 vendor: Seagate model: ST12000DM0007-2GR116
    size: 10.91 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: DN01 scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 931.22 GiB size: 915.53 GiB (98.32%)
    used: 47.38 GiB (5.2%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:4
    label: N/A uuid: 14b3b2f5-27e6-494e-8647-8e416cc155b2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:3
    label: NO_LABEL uuid: 61DD-6176
  ID-3: /home/<filter>/DATA raw-size: 931.51 GiB size: 915.82 GiB (98.32%)
    used: 591.97 GiB (64.6%) fs: ext4 dev: /dev/nvme1n1p1 maj-min: 259:1
    label: N/A uuid: c3a14c20-d5ab-4147-8fcf-be607dfd3a0a
  ID-4: /home/<filter>/DATA_HDD raw-size: 10.91 TiB size: 10.83 TiB (99.20%)
    used: 465.66 GiB (4.2%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: DATA_HDD
    uuid: 47a7fb4e-23d5-41dc-acc1-4046a656a6da
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-3:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
    power: 100mA chip-ID: 05e3:0608 class-ID: 0900
  Device-1: 1-4:3 info: Integrated Express IT8297 RGB LED Controller
    type: Keyboard driver: hid-generic,usbhid interfaces: 1 rev: 2.0
    speed: 12 Mb/s power: 100mA chip-ID: 048d:8297 class-ID: 0301
  Hub-3: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-4: 3-0:1 info: Hi-speed hub with single TT ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-5: 3-6:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
    power: 100mA chip-ID: 05e3:0608 class-ID: 0900
  Hub-6: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-7: 5-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 5-3:2 info: Logitech M105 Optical Mouse type: Mouse
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 1.5 Mb/s
    power: 100mA chip-ID: 046d:c077 class-ID: 0301
  Device-2: 5-4:3 info: Logitech Keyboard K120 type: Keyboard,HID
    driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 1.5 Mb/s
    power: 90mA chip-ID: 046d:c31c class-ID: 0300
  Hub-8: 6-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 29.0 C mobo: 27.0 C gpu: nvidia temp: 41 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 0%
Info:
  Processes: 409 Uptime: 28m wakeups: 0 Init: systemd v: 250 tool: systemctl
  Compilers: gcc: 11.2.0 clang: 13.0.1 Packages: pacman: 1521 lib: 480
  flatpak: 0 Shell: Zsh v: 5.8.1 default: Bash v: 5.1.16 running-in: konsole
  inxi: 3.3.14

Please format your post.

1 Like

Do you have errors showing up in the terminal if you launch Steam from there?


I spot the mention you made about Steam launching with a black screen. There has been such an issue before:

1 Like

There are errors, yes.

Here is the output when running

LD_PRELOAD=/lib/libharfbuzz.so steam

 LD_PRELOAD=/lib/libharfbuzz.so steam                                                                                                                                                                                            ✔ 
steam.sh[24936]: Running Steam on manjarolinux 21.2.5 64-bit
steam.sh[24936]: STEAM_RUNTIME is enabled automatically
setup.sh[25011]: Steam runtime environment up-to-date!
/home/klja/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-check-requirements: /home/klja/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/../lib/x86_64-linux-gnu/steam-runtime-tools-0/libz.so.1: version `ZLIB_1.2.9' not found (required by /usr/lib/libpng16.so.16)
steam.sh[24936]: steam-runtime-check-requirements failed with an unexpected nonzero exit status. Trying to continue
ERROR: ld.so: object '/lib/libharfbuzz.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
[2022-04-06 13:39:46] Startup - updater built Mar 14 2022 19:48:46
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-06 13:39:46] Loading cached metrics from disk (/home/klja/.local/share/Steam/package/steam_client_metrics.bin)
[2022-04-06 13:39:46] Using the following download hosts for Public, Realm steamglobal
[2022-04-06 13:39:46] 1. https://cdn.akamai.steamstatic.com, /client/, Realm 'steamglobal', weight was 100, source = 'update_hosts_cached.vdf'
[2022-04-06 13:39:46] 2. https://cdn.cloudflare.steamstatic.com, /client/, Realm 'steamglobal', weight was 100, source = 'update_hosts_cached.vdf'
[2022-04-06 13:39:46] 3. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-06 13:39:46] Verifying installation...
[2022-04-06 13:39:46] Verification complete
Loaded SDL version 2.0.21-7140709
/usr/share/themes/Breeze/gtk-2.0/widgets/entry:70: error: unexpected identifier 'direction', expected character '}'

(steam:25094): Gtk-WARNING **: 13:39:47.119: Unable to locate theme engine in module_path: "adwaita",
/usr/share/themes/Breeze/gtk-2.0/widgets/styles:36: error: invalid string constant "combobox_entry", expected valid string constant
Installing breakpad exception handler for appid(steam)/version(1647446817)
steamwebhelper.sh[25098]: Runtime for steamwebhelper: defaulting to /home/klja/.local/share/Steam/ubuntu12_64/steam-runtime-heavy
steamwebhelper.sh[25098]: glibc >= 2.34, partially disabling sandbox until CEF supports clone3()
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
CAppInfoCacheReadFromDiskThread took 0 milliseconds to initialize
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
ERROR: ld.so: object '/lib/libharfbuzz.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
ERROR: ld.so: object '/lib/libharfbuzz.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
Installing breakpad exception handler for appid(steam)/version(1647446817)

(steam:25094): Gtk-WARNING **: 13:40:13.426: gtk_disable_setlocale() must be called before gtk_init()
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Connectivity test: result=Connected, in progress=0
Connectivity test: result=Unknown, in progress=0

(steam:25094): GLib-GObject-WARNING **: 13:40:29.028: invalid (NULL) pointer instance

(steam:25094): GLib-GObject-CRITICAL **: 13:40:29.028: g_signal_handlers_disconnect_matched: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(steam:25094): GLib-GObject-CRITICAL **: 13:40:29.028: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
[2022-04-06 13:40:29] Shutdown

A new attempt
Here are first the contents of some of the log files in /.local/share/steam/logs, after doing

steam --reset
steam

bootstrap_log.txt

[2022-04-07 10:51:15] Startup - updater built Mar 14 2022 19:48:46
[2022-04-07 10:51:15] Loading cached metrics from disk (/home/klja/.local/share/Steam/package/steam_client_metrics.bin)
[2022-04-07 10:51:15] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2022-04-07 10:51:15] Using the following download hosts for Public, Realm steamglobal
[2022-04-07 10:51:15] 1. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2022-04-07 10:51:15] Verifying installation...
[2022-04-07 10:51:15] Verification complete
[2022-04-07 10:51:47] Shutdown

connection_log.txt:

[2022-04-07 10:51:15] Log session started
[2022-04-07 10:51:15] [0,0] SetSteamID( [U:1:0] )
[2022-04-07 10:51:16] IPv6 HTTP connectivity test (ipv6check-http.steamcontent.com / [2a01:bc80:4:100::3]:80 ([2a01:bc80:4:100::3]:80)) - TIMEOUT
[2022-04-07 10:51:18] IPv6 UDP connectivity test (ipv6check-udp.steamcontent.com / 2a01:bc80:5:112::2) - TIMEOUT
[2022-04-07 10:51:18] [0,0] LogOff()
[2022-04-07 10:51:30] [0,0] SetSteamID( [U:1:0] )
[2022-04-07 10:51:30] [0,0] SetSteamID( [U:1:0] )
[2022-04-07 10:51:30] CCMInterface::YieldingConnect -- calling ISteamDirectory/GetCMListForConnect web api
[2022-04-07 10:51:30] GetCMListForConnect -- got 16 Netfilter CMs and 64 WebSocket CMs
[2022-04-07 10:51:30] GetCMListForConnect -- DC 'sto1' count: 42
[2022-04-07 10:51:30] GetCMListForConnect -- DC 'sto2' count: 38
[2022-04-07 10:51:30] [0,0] PingWebSocketCM() (cm6-sto1.cm.steampowered.com:27025) starting...
[2022-04-07 10:51:30] [0,0] PingWebSocketCM() (cm6-sto1.cm.steampowered.com:27028) starting...
[2022-04-07 10:51:30] [0,0] PingWebSocketCM() (cm1-sto2.cm.steampowered.com:27030) starting...
[2022-04-07 10:51:30] [0,0] PingWebSocketCM() (cm1-sto2.cm.steampowered.com:27037) starting...
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm6-sto1.cm.steampowered.com:27028) results: 91.4869ms + load 54.0000
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm1-sto2.cm.steampowered.com:443) starting...
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm6-sto1.cm.steampowered.com:27025) results: 82.4471ms + load 51.0000
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm5-sto1.cm.steampowered.com:443) starting...
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm1-sto2.cm.steampowered.com:27030) results: 90.6572ms + load 52.0000
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm1-sto2.cm.steampowered.com:27037) results: 90.2166ms + load 53.0000
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm1-sto2.cm.steampowered.com:443) results: 89.5796ms + load 60.0000
[2022-04-07 10:51:31] [0,0] PingWebSocketCM() (cm5-sto1.cm.steampowered.com:443) results: 80.5683ms + load 61.0000
[2022-04-07 10:51:31] [1,3] Connect() starting connection (eNetQOSLevelHigh, cm6-sto1.cm.steampowered.com:27025, WebSocket)
[2022-04-07 10:51:31] [1,3] ConnectionCompleted() (162.254.198.104:27025, WebSocket) local address (192.168.86.29:37921)
[2022-04-07 10:51:31] [1,3] Client thinks it can connect via: UDP - yes, TCP - yes, WebSocket:443 - yes, WebSocket:Non443 - yes
[2022-04-07 10:51:31] [1,3] RecvMsgClientLogOnResponse() : [U:1:19639244] 'OK'
[2022-04-07 10:51:32] CClientJobGetClientUpdateHosts: failed to load, 'File 'update_hosts_cached.vdf' not found'
[2022-04-07 10:51:32] CClientJobGetClientUpdateHosts: received update from server
[2022-04-07 10:51:32] CClientJobGetClientUpdateHosts: cached copy new expiration: Thu Apr  7 12:47:38 2022
[2022-04-07 10:51:40] [0,0] ConnectionDisconnected('I/O Operation Failed') : 'OK' (162.254.198.104:27025, WebSocket)
[2022-04-07 10:51:40] [0,0] StartAutoReconnect() will start in 14 seconds
[2022-04-07 10:51:40] IPv6 HTTP connectivity test (ipv6check-http.steamcontent.com / [2a01:bc80:4:101::36]:80 ([2a01:bc80:4:101::36]:80)) - TIMEOUT
[2022-04-07 10:51:42] IPv6 UDP connectivity test (ipv6check-udp.steamcontent.com / 2a01:bc80:c:103::9b85:e233) - TIMEOUT
[2022-04-07 10:51:46] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 1649321506 seconds ago)
[2022-04-07 10:51:46] [0,0] Log session ended

configstore_log.txt:

[2022-04-07 10:51:15] Failed to read store 'install' from '/home/klja/.local/share/Steam/config/config.vdf.tmp'
[2022-04-07 10:51:15] Failed to read store 'install' from '/home/klja/.local/share/Steam/config/config.vdf.tmp'
[2022-04-07 10:51:16] Flushed store 'install' to '/home/klja/.local/share/Steam/config/config.vdf'
[2022-04-07 10:51:18] Flushed store 'install' to '/home/klja/.local/share/Steam/config/config.vdf'
[2022-04-07 10:51:30] Loaded store 'install' from '/home/klja/.local/share/Steam/config/config.vdf' successfully
[2022-04-07 10:51:31] Flushed store 'install' to '/home/klja/.local/share/Steam/config/config.vdf'
[2022-04-07 10:51:31] Loaded store 'userlocal' from '/home/klja/.local/share/Steam/userdata/19639244/config/localconfig.vdf' successfully
[2022-04-07 10:51:31] Roaming config - failed to load write-aside store from '/home/klja/.local/share/Steam/userdata/19639244/config/sharedconfig.vdf'
[2022-04-07 10:51:31] Roaming config - present via cloud but zero bytes
[2022-04-07 10:51:32] Flushed store 'install' to '/home/klja/.local/share/Steam/config/config.vdf'
[2022-04-07 10:51:32] Roaming store 'userroaming': RemoteStorage().FileWrite() returned false
[2022-04-07 10:51:32] Flushed store 'userlocal' to '/home/klja/.local/share/Steam/userdata/19639244/config/localconfig.vdf'
[2022-04-07 10:51:34] Flushed store 'install' to '/home/klja/.local/share/Steam/config/config.vdf'
[2022-04-07 10:51:46] Roaming store 'userroaming': RemoteStorage().FileWrite() returned false

Then here is part of the output in the terminal corresponding to the logs:

[2022-04-07 10:51:05] Verification complete
[2022-04-07 10:51:05] Downloading Update...
[2022-04-07 10:51:05] Checking for available update...
[2022-04-07 10:51:05] Downloading manifest: http://media.steampowered.com/client/steam_client_ubuntu12
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-07 10:51:06] Downloaded new manifest: /client/steam_client_ubuntu12 version 1647446817, installed version 1647446817, existing pending version 0
[2022-04-07 10:51:06] Download Complete.
[2022-04-07 10:51:06] uninstalled manifest found in /home/klja/.local/share/Steam/package/steam_client_ubuntu12 (1).
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-07 10:51:06] Extracting package...
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-07 10:51:10] Installing update...
[2022-04-07 10:51:11] Cleaning up...
[2022-04-07 10:51:11] Update complete, launching...
[2022-04-07 10:51:11] Shutdown
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
steam.sh[5451]: Restarting Steam by request...
steam.sh[5451]: Running Steam on manjarolinux 21.2.5 64-bit
steam.sh[5451]: STEAM_RUNTIME has been set by the user to: /home/klja/.local/share/Steam/ubuntu12_32/steam-runtime
setup.sh[15692]: Forced use of runtime version for 32-bit libdbus-1.so.3. Host: 3.32.0 Runtime: 3.5.8
setup.sh[15692]: Found newer runtime version for 32-bit libudev.so.0. Host: 0.0.9999 Runtime: 0.13.0
setup.sh[15692]: Found newer runtime version for 64-bit libudev.so.0. Host: 0.0.9999 Runtime: 0.13.0
setup.sh[15692]: Forced use of runtime version for 32-bit libdbusmenu-gtk.so.4. Host: 4.0.12 Runtime: 4.0.13
setup.sh[15692]: Forced use of runtime version for 32-bit libgtk-x11-2.0.so.0. Host: 0.2400.33 Runtime: 0.2400.10
setup.sh[15692]: Forced use of runtime version for 32-bit libdbusmenu-glib.so.4. Host: 4.0.12 Runtime: 4.0.13
setup.sh[15692]: Forced use of runtime version for 32-bit libcurl.so.4. Host: 4.7.0 Runtime: 4.2.0
setup.sh[15692]: Found newer runtime version for 32-bit libGLU.so.1. Host: 1.3.1 Runtime: 1.3.8004
setup.sh[15692]: Found newer runtime version for 64-bit libdbusmenu-gtk.so.4. Host: 4.0.12 Runtime: 4.0.13
setup.sh[15692]: Found newer runtime version for 64-bit libdbusmenu-glib.so.4. Host: 4.0.12 Runtime: 4.0.13
setup.sh[15692]: Forced use of runtime version for 64-bit libcurl.so.4. Host: 4.7.0 Runtime: 4.2.0
setup.sh[15692]: Found newer runtime version for 64-bit libGLU.so.1. Host: 1.3.1 Runtime: 1.3.8004
steam.sh[5451]: Steam client's requirements are satisfied
[2022-04-07 10:51:15] Startup - updater built Mar 14 2022 19:48:46
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-07 10:51:15] Loading cached metrics from disk (/home/klja/.local/share/Steam/package/steam_client_metrics.bin)
[2022-04-07 10:51:15] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2022-04-07 10:51:15] Using the following download hosts for Public, Realm steamglobal
[2022-04-07 10:51:15] 1. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
Installing breakpad exception handler for appid(steam)/version(1647446817)
[2022-04-07 10:51:15] Verifying installation...
[2022-04-07 10:51:15] Verification complete
Loaded SDL version 2.0.21-7140709
/usr/share/themes/Breeze/gtk-2.0/widgets/entry:70: error: unexpected identifier 'direction', expected character '}'

(steam:16594): Gtk-WARNING **: 10:51:15.652: Unable to locate theme engine in module_path: "adwaita",
/usr/share/themes/Breeze/gtk-2.0/widgets/styles:36: error: invalid string constant "combobox_entry", expected valid string constant
Installing breakpad exception handler for appid(steam)/version(1647446817)
steamwebhelper.sh[16598]: Runtime for steamwebhelper: defaulting to /home/klja/.local/share/Steam/ubuntu12_64/steam-runtime-heavy
steamwebhelper.sh[16598]: glibc >= 2.34, partially disabling sandbox until CEF supports clone3()
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
CAppInfoCacheReadFromDiskThread took 0 milliseconds to initialize
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Installing breakpad exception handler for appid(steam)/version(1647446817)
Connectivity test: result=Connected, in progress=0

(steam:16594): Gtk-WARNING **: 10:51:31.976: gtk_disable_setlocale() must be called before gtk_init()
roaming config store loaded successfully - 0 bytes.
saving roaming config store to 'sharedconfig.vdf'
CConfigStore::FlushToDisk() - RemoteStorage().FileWrite() returned false, will retry.
Installing breakpad exception handler for appid(steam)/version(1647446817)
Connectivity test: result=Unknown, in progress=0
Installing breakpad exception handler for appid(steam)/version(1647446817)
saving roaming config store to 'sharedconfig.vdf'
src/clientdll/configstore.cpp (1482) : Saving roaming config store failed during shutdown
src/clientdll/configstore.cpp (1482) : Saving roaming config store failed during shutdown
Installing breakpad exception handler for appid(steam)/version(1647446817)
assert_20220407105146_27.dmp[16880]: Uploading dump (out-of-process)
/tmp/dumps/assert_20220407105146_27.dmp
CConfigStore::FlushToDisk() - RemoteStorage().FileWrite() returned false, will retry.
src/clientdll/configstore.cpp (121) : ConfigStore (UserRoamingConfigStore) is dirty, and being destroyed, we're discarding data
src/clientdll/configstore.cpp (121) : ConfigStore (UserRoamingConfigStore) is dirty, and being destroyed, we're discarding data

(steam:16594): GLib-GObject-WARNING **: 10:51:47.560: invalid (NULL) pointer instance

(steam:16594): GLib-GObject-CRITICAL **: 10:51:47.560: g_signal_handlers_disconnect_matched: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(steam:16594): GLib-GObject-CRITICAL **: 10:51:47.561: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
[2022-04-07 10:51:47] Shutdown
assert_20220407105146_27.dmp[16880]: Finished uploading minidump (out-of-process): success = yes
assert_20220407105146_27.dmp[16880]: response: CrashID=bp-72485903-e913-4d56-a3e7-ab6ff2220407
assert_20220407105146_27.dmp[16880]: file ''/tmp/dumps/assert_20220407105146_27.dmp'', upload yes: ''CrashID=bp-72485903-e913-4d56-a3e7-ab6ff2220407''

It seems it intends to login through IPv6, despite finding connections in IPv4.
Your system information also does seem to show IPv6 support enabled.
:thinking:

1 Like

Correct!

  nmcli
enp5s0: connected to Wired connection 1
        "Intel I211"
        ethernet (igb), 18:C0:4D:96:71:4A, hw, mtu 1500
        ip4 default
        inet4 192.168.86.29/24
        route4 192.168.86.0/24 metric 100
        route4 default via 192.168.86.1 metric 100
        inet6 fe80::45c6:5b:44ed:800f/64
        route6 fe80::/64 metric 1024

output of traceroute to ipv6 checks:

traceroute ipv6check-http.steamcontent.com                                                                                                                                                                                      ✔ 
traceroute to ipv6check-http.steamcontent.com (2a01:bc80:1:103::a2fe:c60e), 30 hops max, 80 byte packets
connect: Nettverket er ikke tilgjengelig
traceroute ipv6check-udp.steamcontent.com                                                                                                                                                                                   
traceroute to ipv6check-udp.steamcontent.com (2a01:bc80:5:112::3), 30 hops max, 80 byte packets
connect: Nettverket er ikke tilgjengelig

(last line reads Network not available in Norwegian)

Meanwhile, traceroute to media.steampowered.com runs just fine (see bootstrap_log)

traceroute media.steampowered.com                                                                                                                                                                                               ✔ 
traceroute to media.steampowered.com (104.84.153.170), 30 hops max, 60 byte packets
 1  * _gateway (192.168.86.1)  2.593 ms  2.588 ms
 2  * * *
 3  10.64.13.49 (10.64.13.49)  7.110 ms  7.153 ms  7.149 ms
 4  10.64.249.229 (10.64.249.229)  3.885 ms  3.929 ms  3.877 ms
 5  10.64.251.217 (10.64.251.217)  5.994 ms  4.921 ms  5.987 ms
 6  10.64.249.138 (10.64.249.138)  20.281 ms  17.741 ms  17.732 ms
 7  185.124.52.163.network.nordfiber.no (185.124.52.163)  5.142 ms  5.181 ms  5.158 ms
 8  ti0268a400-ae10-0.ti.telenor.net (62.92.86.1)  4.201 ms  6.441 ms  4.333 ms
 9  ti0098c430-ae6-0.ti.telenor.net (146.172.13.185)  39.477 ms  39.429 ms  39.459 ms
10  ti0029c400-ae8-0.ti.telenor.net (146.172.12.217)  40.167 ms  40.117 ms  40.111 ms
11  ti0050c400-ae7-0.ti.telenor.net (146.172.98.221)  40.071 ms  40.855 ms  40.476 ms
12  ti0024c400-ae18-0.ti.telenor.net (146.172.98.53)  39.476 ms  39.990 ms  39.946 ms
13  ti0005c360-ae0-0.ti.telenor.net (146.172.100.233)  39.939 ms  41.131 ms  42.236 ms
14  ti0275c360-ae4-0.ti.telenor.net (146.172.23.186)  41.110 ms  40.221 ms  40.198 ms
15  ti3001c360-ae3-0.ti.telenor.net (146.172.14.150)  39.436 ms  39.429 ms  40.638 ms
16  ti3002b400-ae4-0.ti.telenor.net (146.172.105.77)  40.776 ms  40.811 ms  39.575 ms
17  148.122.8.170 (148.122.8.170)  40.998 ms  40.992 ms  41.716 ms
18  a104-84-153-170.deploy.static.akamaitechnologies.com (104.84.153.170)  39.410 ms  39.403 ms  40.199 ms

Tried testing with test-ipv6.com, here is the result.

Your IPv4 address on the public Internet appears to be 185.154.18.127

 Your Internet Service Provider (ISP) appears to be VARANGERKRAFTUTVIKLING

No IPv6 address detected [[more info]](http://test-ipv6.com/faq_no_ipv6.html)

You appear to be able to browse the IPv4 Internet only. You will not be able to reach IPv6-only sites.

To ensure the best Internet performance and connectivity, ask your ISP about native IPv6. [[more info]](http://test-ipv6.com/faq_no_ipv6.html)

Your DNS server (possibly run by your ISP) appears to have IPv6 Internet access.