Sound suddenly off

Hi,
just I installed a fresh Manjaro on a MSI barebone. It works fine but after 3 o 4 reboots the sound suddenly goes off.
If I goes to sound manager I have the same output (HDMI) and it seems like computer makes it sound but I can't hear anything.

Can somebody help me?

Thanks

can you check with pavucontrol

Can you check the sound settings with alsamixer (on console)?

Are these soft reboots (no powering down)?
Is the sound back if you power down and turn on again?

1 Like

If you are using gnome, i have the same issue. For some reason after waking up, the system selects the wrong audio device.

I use a TV with HDMI as my monitor, not sure yet why it happens tho, selecting the correct device corrects the issue. Not permanent but i haven't investigated much yet.

  • get names of all available sinks - pactl list short sinks
  • check for correct name of 'Default Sink' - pactl info
  • if change of name required - pactl set-default-sink SINK - replace 'SINK' with name

or install pasystray to view/change default in GUI

1 Like

Hi, This is What I geg if I type Inxi - Fxxxz:

  Host: alfred-msi Kernel: 5.3.11-1-MANJARO x86_64 bits: 64 compiler: gcc 
  v: 9.2.0 Desktop: Gnome 3.34.1 wm: gnome-shell dm: GDM 3.34.1 
  Distro: Manjaro Linux 
Machine:
  Type: Desktop System: MICRO-STAR product: MS-B09611 v: N/A 
  serial: <filter> 
  Mobo: MICRO-STAR model: MS-B0961 v: 1.0 serial: <filter> 
  UEFI [Legacy]: American Megatrends v: EB096IMS V1.4 date: 09/07/2015 
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard 
  serial: <filter> charge: 55% (should be ignored) rechargeable: yes 
  status: Discharging 
CPU:
  Topology: Dual Core model: Intel Core i5-5200U bits: 64 type: MT MCP 
  arch: Broadwell rev: 4 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 17567 
  Speed: 798 MHz min/max: 500/2700 MHz Core speeds (MHz): 1: 798 2: 799 
  3: 798 4: 798 
Graphics:
  Device-1: Intel HD Graphics 5500 vendor: Micro-Star MSI driver: i915 
  v: kernel bus ID: 00:02.0 chip ID: 8086:1616 
  Display: x11 server: X.org 1.20.5 driver: i915 compositor: gnome-shell 
  resolution: <xdpyinfo missing> 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2) 
  v: 4.5 Mesa 19.2.4 compat-v: 3.0 direct render: Yes 
Audio:
  Device-1: Intel Broadwell-U Audio vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 00:03.0 chip ID: 8086:160c 
  Device-2: Intel Wildcat Point-LP High Definition Audio 
  vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  chip ID: 8086:9ca0 
  Sound Server: ALSA v: k5.3.11-1-MANJARO 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Micro-Star MSI driver: r8169 v: kernel port: e000 bus ID: 02:00.0 
  chip ID: 10ec:8168 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Intel Wireless 3160 driver: iwlwifi v: kernel port: e000 
  bus ID: 03:00.0 chip ID: 8086:08b3 
  IF: wlp3s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 931.51 GiB used: 28.36 GiB (3.0%) 
  ID-1: /dev/sda vendor: Western Digital model: WD10JPLX-00MBPT0 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> 
  rev: 1H01 scheme: MBR 
Partition:
  ID-1: / size: 915.89 GiB used: 28.36 GiB (3.1%) fs: ext4 dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 52.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 203 Uptime: 3m Memory: 15.53 GiB used: 1.81 GiB (11.6%) 
  Init: systemd v: 242 Compilers: gcc: 9.2.0 Shell: bash v: 5.0.11 
  running in: gnome-terminal inxi: 3.0.36 

Juumonji,

I'm using my Tv as screen with HDMI connection too! I've a barebone and I has no other sound output.

I Installed pasystray, rebooted and I've the same problem.

I don't know how to proceed with this:

I'm new

Thanks

it's copy and paste of the highlighted portions into a terminal to get the output

if you are running pavucontrol for sound you generally have to turn off the device you arent using because for some reason it tends to default to the one you dont want. Every install i have done it's the same. if you have more than one active sound device enabled it defaults to the one you dont want to use so you have to turn that one off.

copy/paste to terminal like before
pactl list short sinks
and
pactl info

After install pasystray, at third reboot it just worked.

But after three other reboots I'd no sound again :frowning:

Hi, If I think that there is some problems with VLC, when I install I can't get any sound anytime

pactl list short sinks
0	alsa_output.pci-0000_00_03.0.hdmi-stereo-extra1	module-alsa-card.c	s16le 2ch 44100Hz	SUSPENDED

And

pactl info
Server String: /run/user/1000/pulse/native
Library Protocol Version: 33
Server Protocol Version: 33
Is Local: yes
Client Index: 12
Tile Size: 65472
User Name: alfred
Host Name: alfred-msi
Server Name: pulseaudio
Server Version: 13.0-dirty
Default Sample Specification: s16le 2ch 44100Hz
Default Channel Map: front-left,front-right
Default Sink: alsa_output.pci-0000_00_03.0.hdmi-stereo-extra1
Default Source: alsa_input.pci-0000_00_1b.0.analog-stereo
Cookie: 0931:671f

Thanks

I only have HDMI sound installed.

is this dual-boot system with another OS installed?

but pulseaudio data shows Default Source: alsa_input.pci-0000_00_1b.0.analog-stereo

when sound does not work, is pulseaudio still using hdmi-stereo-extra1
or has it changed to hdmi-stereo-extra or hdmi-stereo-extra2?

please post pactl info and pactl list cards for boot when HDMI audio NOT working

Hi,
I only have manjaro on this computer.

I uninstalled VLC and by now (three reboots) it works fine.

I only have one HDMI port and always is on HDMI 2.

When I'll have the trouble again I'll post pactl info and pactl list cards

Thanks,

Hi,
suddenly after several reboots it doesn't works

I paste the pactl info

Server String: /run/user/1000/pulse/native
Library Protocol Version: 33
Server Protocol Version: 33
Is Local: yes
Client Index: 9
Tile Size: 65472
User Name: alfred
Host Name: alfred-msi
Server Name: pulseaudio
Server Version: 13.0-dirty
Default Sample Specification: s16le 2ch 44100Hz
Default Channel Map: front-left,front-right
Default Sink: alsa_output.pci-0000_00_03.0.hdmi-stereo-extra1
Default Source: alsa_input.pci-0000_00_1b.0.analog-stereo

I'm having a similar problem. I have 3 monitors and 2 "sound capable" devices, one connected with HDMI port and another DisplayPort.
With both displays connected, I only get sound on the DisplayPort monitor. pavucontrol command shows a single Output Device, as does pactl list short sinks.
Now, if I turn off the computer, pull the plug on the DisplayPort and turn on the computer with only the HDMI device connected, the sound works just fine on that device.
I don't care about the sound on the DisplayPort display (as luck have it), so if I can make the sound on the HDMI port works at the cost of disabling the DisplayPort sound, it would work for me.
There's only manjaro installed on the system.
Here's a few info dumps when both devices are attached, which means there's sound only on the DisplayPort ("T24C310"), not on HDMI ("SONY TV").

pactl list short sinks
0 alsa_output.pci-0000_01_00.1.hdmi-stereo module-alsa-card.c s16le 2ch 44100Hz IDLE

pactl info
Server String: /run/user/1000/pulse/native
Library Protocol Version: 33
Server Protocol Version: 33
Is Local: yes
Client Index: 11
Tile Size: 65472
User Name: master
Host Name: MEGAZORD
Server Name: pulseaudio
Server Version: 13.0-dirty
Default Sample Specification: s16le 2ch 44100Hz
Default Channel Map: front-left,front-right
Default Sink: alsa_output.pci-0000_01_00.1.hdmi-stereo
Default Source: alsa_output.pci-0000_01_00.1.hdmi-stereo.monitor
Cookie: 22f8:c5f9

pactl list cards
Card #0
Name: alsa_card.pci-0000_01_00.1
Driver: module-alsa-card.c
Owner Module: 5
Properties:
alsa.card = "1"
alsa.card_name = "HDA NVidia"
alsa.long_card_name = "HDA NVidia at 0xf7080000 irq 17"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:01:00.1"
sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1"
device.bus = "pci"
device.vendor.id = "10de"
device.vendor.name = "NVIDIA Corporation"
device.product.id = "1aeb"
device.string = "1"
device.description = "HDA NVidia"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Profiles:
output:hdmi-stereo: Digital Stereo (HDMI) Output (sinks: 1, sources: 0, priority: 5900, available: yes)
output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (sinks: 1, sources: 0, priority: 800, available: yes)
output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (sinks: 1, sources: 0, priority: 5700, available: yes)
output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (sinks: 1, sources: 0, priority: 5700, available: yes)
output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (sinks: 1, sources: 0, priority: 600, available: yes)
output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (sinks: 1, sources: 0, priority: 600, available: yes)
off: Off (sinks: 0, sources: 0, priority: 0, available: yes)
Active Profile: output:hdmi-stereo
Ports:
hdmi-output-0: HDMI / DisplayPort (priority: 5900, latency offset: 0 usec, available)
Properties:
device.icon_name = "video-display"
device.product.name = "T24C310
"
Part of profile(s): output:hdmi-stereo, output:hdmi-surround
hdmi-output-1: HDMI / DisplayPort 2 (priority: 5800, latency offset: 0 usec, available)
Properties:
device.icon_name = "video-display"
device.product.name = "BenQ XL2430T
"
Part of profile(s): output:hdmi-stereo-extra1
hdmi-output-2: HDMI / DisplayPort 3 (priority: 5700, latency offset: 0 usec, available)
Properties:
device.icon_name = "video-display"
device.product.name = "SONY TV
"
Part of profile(s): output:hdmi-stereo-extra2, output:hdmi-surround-extra2, output:hdmi-surround71-extra2
Card #1
Name: alsa_card.pci-0000_00_1b.0
Driver: module-alsa-card.c
Owner Module: 6
Properties:
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xf7110000 irq 33"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "8c20"
device.product.name = "8 Series/C220 Series Chipset High Definition Audio Controller"
device.form_factor = "internal"
device.string = "0"
device.description = "Built-in Audio"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Profiles:
input:analog-stereo: Analog Stereo Input (sinks: 0, sources: 1, priority: 65, available: no)
output:analog-stereo: Analog Stereo Output (sinks: 1, sources: 0, priority: 6500, available: no)
output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (sinks: 1, sources: 1, priority: 6565, available: no)
off: Off (sinks: 0, sources: 0, priority: 0, available: yes)
Active Profile: off
Ports:
analog-input-front-mic: Front Microphone (priority: 8500, latency offset: 0 usec, not available)
Properties:
device.icon_name = "audio-input-microphone"
Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo
analog-input-rear-mic: Rear Microphone (priority: 8200, latency offset: 0 usec, not available)
Properties:
device.icon_name = "audio-input-microphone"
Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo
analog-input-linein: Line In (priority: 8100, latency offset: 0 usec, not available)
Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo
analog-output-lineout: Line Out (priority: 9000, latency offset: 0 usec, not available)
Part of profile(s): output:analog-stereo, output:analog-stereo+input:analog-stereo
analog-output-headphones: Headphones (priority: 9900, latency offset: 0 usec, not available)
Properties:
device.icon_name = "audio-headphones"
Part of profile(s): output:analog-stereo, output:analog-stereo+input:analog-stereo

inxi -Fxxxz
System: Host: MEGAZORD Kernel: 5.3.12-1-MANJARO x86_64 bits: 64 compiler: gcc v: 9.2.0 Desktop: Xfce 4.14.1 tk: Gtk 3.24.12
info: xfce4-panel wm: xfwm4 dm: LightDM 1.30.0 Distro: Manjaro Linux
Machine: Type: Desktop System: ASUS product: All Series v: N/A serial:
Mobo: ASUSTeK model: B85M-E/BR v: Rev X.0x serial: UEFI: American Megatrends v: 2110 date: 04/29/2016
CPU: Topology: Quad Core model: Intel Core i5-4670 bits: 64 type: MCP arch: Haswell rev: 3 L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 27149
Speed: 798 MHz min/max: 800/3800 MHz Core speeds (MHz): 1: 798 2: 798 3: 798 4: 798
Graphics: Device-1: NVIDIA TU116 [GeForce GTX 1660 Ti] vendor: Gigabyte driver: nvidia v: 440.31 bus ID: 01:00.0
chip ID: 10de:2182
Display: x11 server: X.Org 1.20.5 driver: nvidia resolution: 1920x1080~60Hz, 1920x1080~60Hz
OpenGL: renderer: GeForce GTX 1660 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 440.31 direct render: Yes
Audio: Device-1: Intel 8 Series/C220 Series High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
bus ID: 00:1b.0 chip ID: 8086:8c20
Device-2: NVIDIA vendor: Gigabyte driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:1aeb
Sound Server: ALSA v: k5.3.12-1-MANJARO
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASUSTeK P8 series driver: r8169 v: kernel
port: d000 bus ID: 03:00.0 chip ID: 10ec:8168
IF: enp3s0 state: up speed: 100 Mbps duplex: full mac:
IF-ID-1: docker0 state: down mac:
Drives: Local Storage: total: 3.64 TiB used: 9.28 GiB (0.2%)
ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO 500GB size: 465.76 GiB speed: 6.0 Gb/s serial: rev: 2B6Q
scheme: GPT
ID-2: /dev/sdb vendor: Samsung model: SSD 860 EVO 500GB size: 465.76 GiB speed: 6.0 Gb/s serial: rev: 2B6Q
scheme: GPT
ID-3: /dev/sdc vendor: Seagate model: ST2000DM006-2DM164 size: 1.82 TiB speed: 6.0 Gb/s rotation: 7200 rpm
serial: rev: CC26 scheme: GPT
ID-4: /dev/sdd vendor: Western Digital model: WD10EZEX-00RKKA0 size: 931.51 GiB speed: 6.0 Gb/s serial:
rev: 0A80 scheme: MBR
Partition: ID-1: / size: 191.25 GiB used: 7.31 GiB (3.8%) fs: ext4 dev: /dev/sda2
ID-2: /home size: 191.25 GiB used: 1.98 GiB (1.0%) fs: ext4 dev: /dev/sda3
Sensors: System Temperatures: cpu: 29.8 C mobo: 27.8 C gpu: nvidia temp: 49 C
Fan Speeds (RPM): cpu: 0 gpu: nvidia fan: 45%
Info: Processes: 212 Uptime: 2m Memory: 15.55 GiB used: 1.44 GiB (9.3%) Init: systemd v: 242 Compilers: gcc: 9.2.0
Shell: bash v: 5.0.11 running in: xfce4-terminal inxi: 3.0.36

Thanks for your time.

Alright, I found the issue.
My video card (GTX 1660Ti) has 4 input ports. Whatever device is on the rightmost port (relatively speaking, heh) gets the audio, all of the others don't.
Unfortunately, the HDMI port sits at position 2 and I have 3 monitors, so it's impossible for me to give it the audio by manipulating the ports.
I guess I'll try some different drivers, and something about "installing sinks"? Is this a thing?
Well, it's some progress.

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