Hi there, a friend of mine has a laptop of which the sound is not working on Linux.
Things we’ve tried:pacmd list-sinks
name: <alsa_output.pci-0000_00_lf.3.analog.stereo>
driver: <module-alsa-card.c>
flags HARDWARE HW_MUTE_CTRL HW_VOLUME CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority 9039
volume: front-left: 30419 / 46% / -20.00 dB, front-right: 30419 / 46% / -20.00 dB balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 0 KiB
max rewind: 0 KiB
monitor source: 0
sample spec: s161e 2ch 44100Hz
channel map: front-left, front-right Stereo
used by: 0
linked by: 0
configured latency: 0.00ms; range is 0.50 .. 2000.00 ms
card: 0 <alsa_card.pci-0000_00_1f.3>
module: 6
priorities:
alsa.resolution._bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class "generic"
alsa.subclass = "generic-mix"
alsa.name "ALC298 Analog"
alsa.id "ALC298 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xdf638000 irq 132"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1f.3"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "9d71"
device.product.name = "Sunrise Point-LP HD Audio"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "352800"
device.buffering.fragment_size = "176400"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-output-speaker: Speakers (priority 100000, latency offset 0 usec, available: unknown)
properties:
device.icon_name = "audio-speakers"
active port: <analog-output-speaker>
arecord -l
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC298 Analag [ALC298 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
In Pavucontrol there are no devices listed at all
Output of lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
We’ve tried putting the following lines in /etc/modprobe.d/50-alsa.conf (one by one, rebooting after each):options snd-hda-intel index=1,0options snd-hda-intel index=2,0options snd-hda-intel index=3,0
options snd_hda_intel enable=1 index=0
options snd_hda_intel index=1
And a lot of other things we found online that I can’t remember anymore.
Does anybody know how to make this work? Thanks!
Fabby
August 6, 2021, 1:50am
2
Please read this:How to provide good information probing to know where the origin lies…
An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text .
P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which exact CPU/GPU or Kernel, … you have without typing it every time
As it’s a friend’s laptop, I’d prefer not to put system information in my profile
Information from within Windows:
Realtek High Definition Audio(SST)
Intel Display Audio
Playback Device
Speakers (Realtek High Definition Audio(SST))
Recording Device
Microphone Array (Realtek High Definition Audio(SST))
Output of the inxi command:
System:
Kernel: 5.10.53-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64
root=UUID=<filtered> rw quiet splash apparmor=1
security=apparmor udev.log_priority=3
Desktop: GNOME 40.3 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Detachable System: SAMSUNG product: Galaxy Book 12 v: P04HAC
serial: <filter> Chassis: type: 32 serial: <filter>
Mobo: SAMSUNG model: SM-W720NTKBXAR v: SGL8766A2F-C01-G001-S0001+10.0.14393
serial: <filter> UEFI: American Megatrends v: P04HAC.000.180220.WY.1219
date: 02/20/2018
Battery:
ID-1: BAT1 charge: 27.5 Wh (83.1%) condition: 33.1/39.0 Wh (84.8%)
volts: 8.4 min: 7.7 model: SAMSUNG Electronics SR Real Battery type: Li-ion
serial: <filter> status: Charging cycles: 591
Memory:
RAM: total: 3.74 GiB used: 1.78 GiB (47.6%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: Dual Core model: Intel Core i5-7200U bits: 64 type: MT MCP
arch: Amber/Kaby Lake note: check family: 6 model-id: 8E (142) stepping: 9
microcode: EA cache: L2: 3 MiB bogomips: 21607
Speed: 800 MHz min/max: 400/3100 MHz Core speeds (MHz): 1: 800 2: 800 3: 800
4: 800
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_perfmon art
avx avx2 bmi1 bmi2 bts clflush clflushopt cmov constant_tsc cpuid
cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est
f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window
hwp_epp hwp_notify ibpb ibrs ida intel_pt invpcid invpcid_single lahf_lm lm
mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat
pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts
rdrand rdseed rdtscp rep_good sdbg sep smap smep ss ssbd sse sse2 sse4_1
sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt
xsaves xtopology xtpr
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel HD Graphics 620 vendor: Samsung Co driver: i915 v: kernel
bus-ID: 00:02.0 chip-ID: 8086:5916 class-ID: 0300
Display: wayland server: X.org 1.20.11 compositor: gnome-shell driver:
loaded: intel unloaded: modesetting alternate: fbdev,vesa display-ID: 0
resolution: <missing: xdpyinfo>
OpenGL: renderer: Mesa Intel HD Graphics 620 (KBL GT2) v: 4.6 Mesa 21.1.5
direct render: Yes
Audio:
Device-1: Intel Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Imaging
Unit
vendor: Samsung Co driver: ipu3-imgu alternate: ipu3_imgu bus-ID: 00:05.0
chip-ID: 8086:1919 class-ID: 0480
Device-2: Intel CSI-2 Host vendor: Samsung Co driver: ipu3-cio2
alternate: ipu3_cio2 bus-ID: 00:14.3 chip-ID: 8086:9d32 class-ID: 0480
Device-3: Intel Sunrise Point-LP HD Audio vendor: Samsung Co
driver: snd_hda_intel v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3
chip-ID: 8086:9d71 class-ID: 0401
Sound Server-1: ALSA v: k5.10.53-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 14.2 running: yes
Sound Server-4: PipeWire v: 0.3.32 running: no
Network:
Device-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
vendor: Samsung Co driver: ath10k_pci v: kernel port: f040 bus-ID: 01:00.0
chip-ID: 168c:003e class-ID: 0280
IF: wlp1s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
WAN IP: <filter>
Bluetooth:
Device-1: Qualcomm Atheros QCA61x4 Bluetooth 4.0 type: USB driver: btusb
v: 0.8 bus-ID: 1-3:3 chip-ID: 0cf3:e300 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 148.97 GiB used: 22.95 GiB (15.4%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/mmcblk0 maj-min: 179:0 model: SS32G size: 29.72 GiB block-size:
physical: 512 B logical: 512 B type: SSD serial: <filter> scheme: MBR
ID-2: /dev/sda maj-min: 8:0 vendor: LITE-ON model: CV3-8D128
size: 119.24 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
type: SSD serial: <filter> rev: 003 scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 46.85 GiB size: 45.82 GiB (97.79%) used: 8.87 GiB (19.3%)
fs: ext4 dev: /dev/sda5 maj-min: 8:5 label: N/A
uuid: <filtered>
ID-2: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%) used: 32 MiB (6.3%)
fs: vfat dev: /dev/sda1 maj-min: 8:1 label: N/A uuid: <filtered>
ID-3: /run/media/nightwind/Local Disk raw-size: 29.72 GiB
size: 29.72 GiB (100.00%) used: 14.06 GiB (47.3%) fs: ntfs
dev: /dev/mmcblk0p1 maj-min: 179:1 label: Local Disk uuid: <filtered>
Swap:
Alert: No swap data was found.
Unmounted:
ID-1: /dev/sda2 maj-min: 8:2 size: 16 MiB fs: ext4 label: N/A
uuid: <filtered>
ID-2: /dev/sda3 maj-min: 8:3 size: 47.04 GiB fs: ntfs label: N/A
uuid: <filtered>
ID-3: /dev/sda4 maj-min: 8:4 size: 24.83 GiB fs: ntfs label: Local DIsc
uuid: <filtered>
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-2:2 info: Samsung type: Mouse,Keyboard,HID
driver: hid-generic,hid-multitouch,usbhid interfaces: 3 rev: 2.0
speed: 12 Mb/s power: 100mA chip-ID: 04e8:a00a class-ID: 0300
Device-2: 1-3:3 info: Qualcomm Atheros QCA61x4 Bluetooth 4.0 type: Bluetooth
driver: btusb interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 100mA
chip-ID: 0cf3:e300 class-ID: e001
Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.0 speed: 5 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
System Temperatures: cpu: 36.0 C mobo: 34.0 C
Fan Speeds (RPM): N/A
Info:
Processes: 262 Uptime: 20h 20m wakeups: 11 Init: systemd v: 248
tool: systemctl Compilers: gcc: N/A Packages: pacman: 1138 lib: 296
flatpak: 0 Shell: Zsh v: 5.8 running-in: gnome-terminal inxi: 3.3.06
Thank you!
InvertedSquare:
SM-W720NTKBXAR
Thank you for the response! In no way felt it rogue, don’t feel bad…
Anyways, it’s not hooked up to a docking station. It’s a tablet-like computer, just look up Galaxy Book
This is a screenshot of tho hdjackretask command:https://paste.pics/1a339052aa23098c04523407fba60c02https://paste.pics/643b00ade413746e5e381d0112cfd2ab
Thank you for your replies!
Fabby
August 7, 2021, 8:21pm
6
The first screenshot seems to have been deleted???
But from the second one I can see that your internal speaker is connected!
So now my advice gets a bit more fuzzy as I don’t have your exact hardware:
Uncheck the Advanced override mode
Check Override on pin 0x13 (The first unconnected pin)
use the drop-down menu and choose the first thing that contains speaker except Internal speaker as that is already connected to 0x17
go down the list of unconnected pins and take the second, thirs, … hardware item that contains any speaker not connected yet.
When done with all speakers, click Apply now
If you get an error message:
Click Install boot override
Reboot
Test again.
I suggest you install v5.13 kernel. It might have been patched to detect this audio device correctly
Use either Manjaro Settings Manager GUI - manjaro-settings-manager -m msm_kernel
sudo mhwd-kernel -i linux513
If a later kernel does not help you might be able to get information about the working audio codec configuration using this guide:How to sniff verbs from a Windows sound driver · ryanprescott/realtek-verb-tools Wiki · GitHub
1 Like
Hi there, sorry for the late response.
Weird that the link isn’t working, here is a new one: https://paste.pics/4283b56d496ec0087ca28029036b9df5
Tried what you said, no luck sadly…
Any other ideas?
Fabby
August 11, 2021, 8:29am
9
InvertedSquare:
Any other ideas?
Follow @nikgnomic 's advice and report back, please.
Welcome to Manjaro! 
