No sound after fresh install

I have installed Manjaro kde 20.2 on my Asus Zenbook 14 UM433IQ. I am not getting any sound. What do I need to provide in order for someone to help me with this issue? Thanks in advance

Hi daakbahok,

Welcome to the forum! Please read this post on how to provide good information.

1 Like

here is the output from inxi -Fazy

System:
  Kernel: 5.9.16-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.9-x86_64 
  root=UUID=be1d827c-145b-4113-84f3-854267aad632 rw quiet 
  acpi_backlight=vendor apparmor=1 security=apparmor 
  resume=UUID=5ad608f6-3bbd-4502-b22d-3dab48e2c0a9 udev.log_priority=3 
  snd-intel-dspcfg.dsp_driver=1 
  Desktop: KDE Plasma 5.20.4 tk: Qt 5.15.2 info: latte-dock wm: kwin_x11 
  dm: SDDM Distro: Manjaro Linux 
Machine:
  Type: Laptop System: ASUSTeK product: ZenBook UX434IQ_UM433IQ v: 1.0 
  serial: <filter> 
  Mobo: ASUSTeK model: UX434IQ v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: UX434IQ_UM433IQ.302 date: 07/10/2020 
Battery:
  ID-1: BAT0 charge: 29.8 Wh condition: 49.4/50.0 Wh (99%) volts: 11.9/11.9 
  model: ASUSTeK ASUS Battery type: Li-ion serial: N/A status: Discharging 
  cycles: 30 
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse B330/M330/M331 
  serial: <filter> charge: 55% (should be ignored) rechargeable: yes 
  status: Discharging 
CPU:
  Info: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 
  type: MCP arch: Zen 2 family: 17 (23) model-id: 60 (96) stepping: 1 
  microcode: 8600106 L2 cache: 4 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 31959 
  Speed: 1397 MHz min/max: 1400/2000 MHz boost: enabled Core speeds (MHz): 
  1: 1397 2: 1397 3: 1397 4: 1398 5: 1397 6: 1397 7: 1397 8: 1397 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, IBRS_FW, 
  STIBP: disabled, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: NVIDIA GP107M [GeForce MX350] vendor: ASUSTeK driver: nouveau 
  v: kernel bus ID: 01:00.0 chip ID: 10de:1c96 
  Device-2: AMD Renoir vendor: ASUSTeK driver: amdgpu v: kernel 
  bus ID: 04:00.0 chip ID: 1002:1636 
  Device-3: IMC Networks USB2.0 HD IR UVC WebCam type: USB driver: uvcvideo 
  bus ID: 3-2:2 chip ID: 13d3:56cb serial: <filter> 
  Display: x11 server: X.Org 1.20.10 compositor: kwin_x11 
  driver: amdgpu,ati,nouveau unloaded: modesetting alternate: fbdev,nv,vesa 
  display ID: :0 screens: 1 
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") 
  s-diag: 582mm (22.9") 
  Monitor-1: eDP res: 1920x1080 hz: 60 dpi: 158 size: 309x174mm (12.2x6.9") 
  diag: 355mm (14") 
  OpenGL: renderer: AMD RENOIR (DRM 3.39.0 5.9.16-1-MANJARO LLVM 11.0.0) 
  v: 4.6 Mesa 20.3.1 direct render: Yes 
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 04:00.1 
  chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: ASUSTeK 
  driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus ID: 04:00.5 
  chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel 
  v: kernel bus ID: 04:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.9.16-1-MANJARO 
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: f000 
  bus ID: 02:00.0 chip ID: 8086:2723 
  IF: wlp2s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 953.87 GiB used: 28.1 GiB (2.9%) 
  SMART Message: Unable to run smartctl. Root privileges required. 
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: A-Data model: SX8200PNP 
  size: 953.87 GiB block size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 serial: <filter> rev: 42B2S7JA temp: 26.9 C 
Partition:
  ID-1: / raw size: 146.48 GiB size: 143.19 GiB (97.75%) 
  used: 21.5 GiB (15.0%) fs: ext4 dev: /dev/nvme0n1p5 maj-min: 259:5 
  ID-2: /boot/efi raw size: 550 MiB size: 546 MiB (99.27%) 
  used: 41.6 MiB (7.6%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 
  ID-3: /home raw size: 570.31 GiB size: 560.36 GiB (98.26%) 
  used: 6.56 GiB (1.2%) fs: ext4 dev: /dev/nvme0n1p6 maj-min: 259:6 
Swap:
  Kernel: swappiness: 60 (default) cache pressure: 100 (default) 
  ID-1: swap-1 type: partition size: 15.62 GiB used: 0 KiB (0.0%) priority: -2 
  dev: /dev/nvme0n1p4 maj-min: 259:4 
Sensors:
  System Temperatures: cpu: 35.5 C mobo: N/A 
  Fan Speeds (RPM): cpu: 0 
  GPU: device: amdgpu temp: 35.0 C device: nouveau temp: 34.0 C 
Info:
  Processes: 301 Uptime: 2m wakeups: 52 Memory: 15.13 GiB 
  used: 1.76 GiB (11.6%) Init: systemd v: 247 Compilers: gcc: 10.2.0 
  clang: 11.0.0 Packages: pacman: 1793 lib: 426 flatpak: 0 Shell: Zsh v: 5.8 
  running in: konsole inxi: 3.2.01

Here is a driver missing.

So what do I need to do? some instructions would be helpful.

Kernel: 5.9.16-1 was marked End Of Life in [Stable Update] 2020-12-30 announcement

I suggest you use Manjaro Settings Manager to install kernel v5.10

manjaro-settings-manager -m msm_kernel

then reboot system and check inxi again

Another user had problems with AMD Raven/Raven2/FireFlight/Renoir Audio Processor audio last year has posted today that kernel update resolved their audio problem

Thanks, will try it. I had installed 5.10 a few days ago but had blank screen (I later saw that it was known issue and there is a solution to resolve it). Will try later today and report back

Hi, I reveived my device today and also have no sound. A card is present in the system but no output. I also tried plugging in some headphones. They get recognized but also do not produce any sound at all.

I tried with the latest beta kernel but also no sound.

Here is my inxi

System:
  Kernel: 5.10.7-3-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.1 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 
  root=UUID=41ac020a-fd2c-4ba4-9c9e-c6b9df4f7e7b ro quiet apparmor=1 
  security=apparmor udev.log_priority=3 
  Desktop: KDE Plasma 5.20.5 tk: Qt 5.15.2 wm: kwin_x11 dm: SDDM 
  Distro: Manjaro Linux 
Machine:
  Type: Laptop System: ASUSTeK product: ZenBook UX434IQ_UM433IQ v: 1.0 
  serial: <filter> 
  Mobo: ASUSTeK model: UX434IQ v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: UX434IQ_UM433IQ.302 date: 07/10/2020 
Battery:
  ID-1: BAT0 charge: 48.6 Wh condition: 48.6/50.0 Wh (97%) volts: 11.9/11.9 
  model: ASUSTeK ASUS Battery type: Li-ion serial: N/A status: Not charging 
  cycles: 1 
CPU:
  Info: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 
  type: MCP arch: Zen 2 family: 17 (23) model-id: 60 (96) stepping: 1 
  microcode: 8600106 L2 cache: 4 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 31952 
  Speed: 1569 MHz min/max: 1400/2000 MHz boost: enabled Core speeds (MHz): 
  1: 1569 2: 1449 3: 1654 4: 3657 5: 1397 6: 1397 7: 1397 8: 1397 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, IBRS_FW, 
  STIBP: disabled, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: NVIDIA GP107M [GeForce MX350] vendor: ASUSTeK driver: nvidia 
  v: 460.32.03 alternate: nouveau,nvidia_drm bus ID: 01:00.0 
  chip ID: 10de:1c96 
  Device-2: AMD Renoir vendor: ASUSTeK driver: amdgpu v: kernel 
  bus ID: 04:00.0 chip ID: 1002:1636 
  Device-3: IMC Networks USB2.0 HD IR UVC WebCam type: USB driver: uvcvideo 
  bus ID: 3-2:2 chip ID: 13d3:56cb serial: <filter> 
  Display: x11 server: X.Org 1.20.10 compositor: kwin_x11 driver: 
  loaded: amdgpu,ati,nvidia unloaded: modesetting,nouveau 
  alternate: fbdev,nv,vesa display ID: :0 screens: 1 
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") 
  s-diag: 582mm (22.9") 
  Monitor-1: eDP res: 1920x1080 hz: 60 dpi: 158 size: 309x174mm (12.2x6.9") 
  diag: 355mm (14") 
  OpenGL: renderer: AMD RENOIR (DRM 3.40.0 5.10.7-3-MANJARO LLVM 11.0.1) 
  v: 4.6 Mesa 20.3.3 direct render: Yes 
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 04:00.1 
  chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: ASUSTeK 
  driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus ID: 04:00.5 
  chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel 
  v: kernel bus ID: 04:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.10.7-3-MANJARO 
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: f000 
  bus ID: 02:00.0 chip ID: 8086:2723 
  IF: wlp2s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 10.69 GiB (2.2%) 
  SMART Message: Unable to run smartctl. Root privileges required. 
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVLQ512HALU-00000 
  size: 476.94 GiB block size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 serial: <filter> rev: FXV7000Q temp: 53.9 C 
Partition:
  ID-1: / raw size: 476.64 GiB size: 468.16 GiB (98.22%) 
  used: 10.69 GiB (2.3%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2 
  ID-2: /boot/efi raw size: 300 MiB size: 299.4 MiB (99.80%) 
  used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 
Swap:
  Kernel: swappiness: 60 (default) cache pressure: 100 (default) 
  ID-1: swap-1 type: file size: 512 MiB used: 0 KiB (0.0%) priority: -2 
  file: /swapfile 
Sensors:
  System Temperatures: cpu: 64.5 C mobo: N/A gpu: amdgpu temp: 53.0 C 
  Fan Speeds (RPM): cpu: 3200 
Info:
  Processes: 262 Uptime: 7m wakeups: 521 Memory: 15.13 GiB 
  used: 2.54 GiB (16.8%) Init: systemd v: 247 Compilers: gcc: N/A Packages: 
  pacman: 1253 lib: 376 flatpak: 0 Shell: Bash v: 5.1.0 running in: konsole 
  inxi: 3.2.02