My sound doesn't work. Everything is turned on

Support Sound
1

If you can help me I would greatly appreciate it.
 inxi --admin --verbosity=7 --filter --width  ✔ 

System:
  Kernel: 5.19.0-3-rt10-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.19-rt-x86_64
    root=UUID=32721d68-a917-412b-818b-83ade466c493 rw quiet
    udev.log_priority=3
  Desktop: KDE Plasma v: 5.25.5 tk: Qt v: 5.15.6 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: TOSHIBA product: TECRA Z40-C v: PT463U-08J02S
    serial: <superuser required> Chassis: type: 10 v: Version 1.0
    serial: <superuser required>
  Mobo: TOSHIBA model: TECRA Z40-C v: Version A0
    serial: <superuser required> UEFI-[Legacy]: TOSHIBA v: Version 6.80
    date: 11/21/2018
Battery:
  ID-1: BAT1 charge: 33.5 Wh (71.0%) condition: 47.2/59.2 Wh (79.7%)
    volts: 14.5 min: 14.5 model: G71C000GB510 type: Li-ion serial: N/A
    status: charging
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: discharging
Memory:
  RAM: total: 7.67 GiB used: 1.84 GiB (24.0%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges
    required.
CPU:
  Info: model: Intel Core i5-6300U bits: 64 type: MT MCP arch: Skylake
    gen: core 6 level: v3 note: check built: 2015 process: Intel 14nm family: 6
    model-id: 0x4E (78) stepping: 3 microcode: 0xF0
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 3 MiB desc: 1x3 MiB
  Speed (MHz): avg: 800 min/max: 400/3000 scaling: driver: intel_pstate
    governor: powersave cores: 1: 800 2: 800 3: 800 4: 800 bogomips: 19999
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush
    clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
    dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu
    fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs ida
    intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor
    movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm
    pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts rdrand rdseed rdtscp
    rep_good sdbg sep smap smep smx ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp
    syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme vmx vnmi
    vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: retbleed mitigation: IBRS
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: IBRS, IBPB: conditional, RSB filling
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Toshiba driver: i915
    v: kernel arch: Gen-9 process: Intel 14n built: 2015-16 ports: active: eDP-1
    empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:1916
    class-ID: 0300
  Display: x11 server: X.Org v: 21.1.4 compositor: kwin_x11 driver: X:
    loaded: modesetting alternate: fbdev,vesa dri: iris gpu: i915 display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
    s-diag: 414mm (16.31")
  Monitor-1: eDP-1 model: ChiMei InnoLux 0x14b7 built: 2014 res: 1366x768
    hz: 60 dpi: 112 gamma: 1.2 size: 309x173mm (12.17x6.81") diag: 354mm (13.9")
    ratio: 16:9 modes: 1366x768
  OpenGL: renderer: Mesa Intel HD Graphics 520 (SKL GT2) v: 4.6 Mesa 22.1.7
    direct render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Toshiba
    driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_soc_avs
    bus-ID: 00:1f.3 chip-ID: 8086:9d70 class-ID: 0403
  Sound API: ALSA v: k5.19.0-3-rt10-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.58 running: yes
Network:
  Device-1: Intel Ethernet I219-LM vendor: Toshiba driver: e1000e v: kernel
    port: N/A bus-ID: 00:1f.6 chip-ID: 8086:156f class-ID: 0200
  IF: enp0s31f6 state: down mac: <filter>
  Device-2: Intel Wireless 8260 driver: iwlwifi v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:24f3 class-ID: 0280
  IF: wlp2s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
    bus-ID: 1-8:4 chip-ID: 8087:0a2b class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 238.47 GiB used: 10.5 GiB (4.4%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: MZNTY256HDHP-00000
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 100Q scheme: MBR
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 238.47 GiB size: 233.67 GiB (97.99%) used: 10.5 GiB (4.5%)
    fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: 32721d68-a917-412b-818b-83ade466c493
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-3:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
    power: 98mA chip-ID: 046d:c52b class-ID: 0300
  Device-2: 1-7:3 info: Validity Sensors VFS Fingerprint sensor
    type: <vendor specific> driver: N/A interfaces: 1 rev: 1.1 speed: 12 Mb/s
    power: 100mA chip-ID: 138a:0010 class-ID: ff00 serial: <filter>
  Device-3: 1-8:4 info: Intel Bluetooth wireless interface type: Bluetooth
    driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 8087:0a2b class-ID: e001
  Hub-2: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 40.0 C pch: 36.5 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 227 Uptime: 16m wakeups: 3 Init: systemd v: 251
  default: graphical tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6
  Packages: pm: pacman pkgs: 1209 libs: 317 tools: pamac pm: flatpak pkgs: 0
  Shell: Zsh v: 5.9 default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.22
2

most likely similar issue as this: [SOLVED] Sunrise Point-LP HD audio quit working after update / Multimedia and Games / Arch Linux Forums

3

Also probably this.
https://forum.manjaro.org/search?q=audio%20pulseaudio%20pipewire

4

Thanks everyone.

5

:wink:

6

As far as I’m aware, both services running was never the cause of the issue.

See for example this thread, especially the post of @LordTermor.

I’m on KDE, I’m using PulseAudio, both services are running: I do not have any sound problems.

1 Like
7

I suggest stop PulseAudio and PipeWire services and check if ALSA is working as expected before troubleshooting software sound servers

systemctl --user stop pipewire.socket pipewire.service pulseaudio.socket pulseaudio.service

Use a music player with local content (or speaker-test ) to play audio direct to hardware device in ALSA (analog audio to speakers/headphones is likely to be: hw:0,0)
https://linux-hardware.org/?probe=9612659f60&log=aplay

Reboot system to restart sound servers after testing

If ALSA audio is not working as expected, please post more information about ALSA devices and drivers

sudo alsa-info.sh --upload

@neovision
The discussion from December 2021 has an accepted solution in post #2 that is not consistent with moderator comment in post #11

PipeWire documentation is also not consistent with unsubstantiated allegations from last year

Troubleshooting PulseAudio/PipeWire is a waste of time if audio from software sound servers cannot play through ALSA to hardware

8

how do i re-enable both of them after running the above command?

9

Reboot system to restart sound servers after testing

or

systemctl --user start pipewire.socket pulseaudio.socket
1 Like
10

thanks
hey one thing
my laptop speakers don’t work
i have tried a lot
mine is the intel comet lake one and i have searched in the forum and found nobody got a solution for these
but my bluetooth works just fine
so is there any problem with the current support for this audio device and will this problem be solved in the coming time automatically?