Hello,
I setup a Manjaro GNOME distro on a newly bought DELL 14 Plus. When launching the built-in camera app, the video looks incorrect like the screenshot below.
I started thinking it a video driver issue. Until recently I noticed it might be a software problem: If I click shutter button on the app, The camera can take pictures as expected. It issue only happens on video recording: the recorded clip messes up just like screenshot.
Did anyone see similar issues before? Or, It will be appreciated if I can get some instructions for diagnose or log collecting so I can provide more info.
RuKsu
7 August 2025 04:34
2
Hi there.
I would suggest you to try updating your system via tty using the command sudo pacman -Syu and at the end of the update reboot your system.
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inxi --filter --verbosity=8
or the short form:
inxi -zv8
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Thanks @RuKsu . I have tried upgrading several times. The issue has been lasted for ~3 months but issue still exists. I’m using stable ring, not unstable or testing, btw.
1 Like
Thank you @soundofthunder . The output of inxi command looks like below.
Have you seen anything unusual?
> inxi --filter --verbosity=8
System:
Kernel: 6.15.7-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 15.1.1
clocksource: tsc avail: acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-6.15-x86_64
root=UUID=9d291304-91ed-4fbb-8b86-172afb364861 rw rootflags=subvol=@
quiet splash apparmor=1 security=apparmor udev.log_priority=3
Desktop: GNOME v: 48.3 tk: GTK v: 3.24.49 wm: gnome-shell
tools: gsd-screensaver-proxy dm: GDM v: 48.0 Distro: Manjaro
base: Arch Linux
Machine:
Type: Laptop System: Dell product: Dell 14 Plus DB14250 v: N/A
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Dell model: 0K389Y v: A00 serial: <superuser required> part-nu: 0D30
uuid: <superuser required> UEFI: Dell v: 1.4.1 date: 06/20/2025
Battery:
ID-1: BAT0 charge: 62.7 Wh (100.0%) condition: 62.7/62.7 Wh (100.0%)
volts: 17.3 min: 15.2 model: BYD DELL JGCCT538 type: Li-poly
serial: <filter> status: not charging cycles: 8
Memory:
System RAM: total: 32 GiB available: 30.91 GiB used: 5.18 GiB (16.8%)
Message: For most reliable report, use superuser + dmidecode.
Array-1: capacity: 32 GiB slots: 8 modules: 8 EC: None
max-module-size: 4 GiB note: est.
Device-1: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-2: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-3: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-4: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-5: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-6: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-7: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
Device-8: Motherboard type: LPDDR5 detail: synchronous size: 4 GiB
speed: 8533 MT/s volts: curr: 0.5 width (bits): data: 16 total: 16
manufacturer: N/A part-no: N/A serial: N/A
PCI Slots:
Permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: model: Intel Core Ultra 7 258V bits: 64 type: MCP arch: Lunar Lake
level: v3 note: check built: 2024+ process: TSMC n3b (3nm) family: 6
model-id: 0xBD (189) stepping: 1 microcode: 0x11F
Topology: cpus: 1x dies: 1 clusters: 5 cores: 8 smt: <unsupported> cache:
L1: 832 KiB desc: d-4x32 KiB, 4x48 KiB; i-8x64 KiB L2: 14 MiB
desc: 4x2.5 MiB, 1x4 MiB L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 1254 min/max: 400/4700:4800:3700 scaling:
driver: intel_pstate governor: powersave cores: 1: 1254 2: 1254 3: 1254
4: 1254 5: 1254 6: 1254 7: 1254 8: 1254 bogomips: 52838
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
arch_capabilities arch_lbr arch_perfmon art avx avx2 avx_vnni bmi1 bmi2
bts bus_lock_detect clflush clflushopt clwb cmov constant_tsc cpuid
cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est
f16c flexpriority flush_l1d fma fpu fsgsbase fsrm fxsr gfni hfi ht hwp
hwp_act_window hwp_epp hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt
ida intel_pt invpcid lahf_lm lam lm mca mce md_clear mmx monitor movbe
movdir64b movdiri msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid
pclmulqdq pconfig pdcm pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts
rdpid rdrand rdseed rdt_a rdtscp rep_good sdbg sep serialize sha_ni smap
smep smx split_lock_detect ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp
syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer
tsc_known_freq umip user_shstk vaes vme vmx vnmi vpclmulqdq vpid waitpkg
wbnoinvd x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities:
Type: gather_data_sampling status: Not affected
Type: ghostwrite status: Not affected
Type: indirect_target_selection status: Not affected
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: reg_file_data_sampling status: Not affected
Type: retbleed status: Not affected
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced / Automatic IBRS; IBPB:
conditional; PBRSB-eIBRS: Not affected; BHI: BHI_DIS_S
Type: srbds status: Not affected
Type: tsa status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Lunar Lake [Intel Arc Graphics 130V / 140V] vendor: Dell
driver: xe v: kernel arch: Xe2 process: TSMC n3 (3nm) built: 2024+ ports:
active: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:64a0
class-ID: 0300
Device-2: Realtek Integrated_Webcam_FHD driver: uvcvideo type: USB
rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-3:2 chip-ID: 0bda:558b
class-ID: fe01 serial: <filter>
Display: wayland server: X.org v: 1.21.1.18 with: Xwayland v: 24.1.8
compositor: gnome-shell driver: gpu: xe display-ID: 0
Monitor-1: eDP-1 model: AU Optronics 0x13b2 built: 2024 res: 2560x1600
dpi: 216 gamma: 1.2 chroma: red: x: 0.659 y: 0.325 green: x: 0.290 y: 0.620
blue: x: 0.141 y: 0.059 white: x: 0.314 y: 0.329
size: 301x188mm (11.85x7.4") diag: 355mm (14") ratio: 16:10
modes: 2560x1600
EDID-Warnings: 1: parse_edid: unknown flag 0
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris wayland:
drv: iris x11: drv: iris
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 25.1.6-arch1.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel Graphics (LNL)
device-ID: 8086:64a0 memory: 30.19 GiB unified: yes display-ID: :0.0
API: Vulkan v: 1.4.321 layers: N/A device: 0 type: integrated-gpu
name: Intel Graphics (LNL) driver: mesa intel v: 25.1.6-arch1.1
device-ID: 8086:64a0 surfaces: N/A
Info: Tools: api: eglinfo, glxinfo, vulkaninfo gpu: gputop,
intel_gpu_top, lsgpu x11: xprop,xrandr
Audio:
Device-1: Intel Lunar Lake-M HD Audio vendor: Dell
driver: sof-audio-pci-intel-lnl
alternate: snd_hda_intel,snd_sof_pci_intel_lnl bus-ID: 00:1f.3
chip-ID: 8086:a828 class-ID: 0403
API: ALSA v: k6.15.7-1-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.4.6 status: active with: 1: pipewire-pulse
status: active 2: pipewire-media-session status: active 3: pipewire-alsa
type: plugin tools: pactl,pw-cat,pw-cli
Network:
Device-1: Intel BE201 320MHz driver: iwlwifi v: kernel port: N/A
bus-ID: 00:14.3 chip-ID: 8086:a840 class-ID: 0280
IF: wlp0s20f3 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: dynamic noprefixroute scope: global
IP v6: <filter> type: dynamic noprefixroute scope: global
IP v6: <filter> type: noprefixroute scope: link
Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
WAN IP: <filter>
Bluetooth:
Device-1: Intel driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s
lanes: 1 mode: 1.1 bus-ID: 3-6:4 chip-ID: 8087:0037 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Logical:
Message: No logical block device data found.
Device-1: luks-ab37c702-1094-4233-a517-daad65d4bd04 maj-min: 253:0
type: LUKS dm: dm-0 size: 399.5 GiB
Components:
p-1: nvme0n1p9 maj-min: 259:9 size: 399.5 GiB
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 953.87 GiB used: 97.83 GiB (10.3%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital
model: PC SN5000S WD 1024GB size: 953.87 GiB block-size: physical: 512 B
logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD serial: <filter>
fw-rev: 34012143 temp: 29.9 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 100 GiB size: 100 GiB (100.00%) used: 16 GiB (16.0%)
fs: btrfs dev: /dev/nvme0n1p8 maj-min: 259:8 label: root
uuid: 9d291304-91ed-4fbb-8b86-172afb364861
ID-2: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%)
used: 632 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p7 maj-min: 259:7 label: esp
uuid: EC6C-486B
ID-3: /home raw-size: 399.5 GiB size: 399.5 GiB (100.00%)
used: 81.83 GiB (20.5%) fs: btrfs dev: /dev/dm-0 maj-min: 253:0
mapped: luks-ab37c702-1094-4233-a517-daad65d4bd04 label: home
uuid: e45be40f-b458-4180-a49b-3745176a8e72
ID-4: /var/cache raw-size: 100 GiB size: 100 GiB (100.00%)
used: 16 GiB (16.0%) fs: btrfs dev: /dev/nvme0n1p8 maj-min: 259:8
label: root uuid: 9d291304-91ed-4fbb-8b86-172afb364861
ID-5: /var/log raw-size: 100 GiB size: 100 GiB (100.00%)
used: 16 GiB (16.0%) fs: btrfs dev: /dev/nvme0n1p8 maj-min: 259:8
label: root uuid: 9d291304-91ed-4fbb-8b86-172afb364861
Swap:
Alert: No swap data was found.
Unmounted:
ID-1: /dev/nvme0n1p1 maj-min: 259:1 size: 384 MiB fs: vfat label: ESP
uuid: 0C7C-F8D5
ID-2: /dev/nvme0n1p2 maj-min: 259:2 size: 128 MiB fs: <superuser required>
label: N/A uuid: N/A
ID-3: /dev/nvme0n1p3 maj-min: 259:3 size: 432.28 GiB fs: bitlocker
label: FZLD2501 OS 2025/6/22 uuid: 6edcaed1-f489-4b44-b454-a8ba1e46f651
ID-4: /dev/nvme0n1p4 maj-min: 259:4 size: 990 MiB fs: ntfs
label: WINRETOOLS uuid: 86524C5B524C525B
ID-5: /dev/nvme0n1p5 maj-min: 259:5 size: 18.64 GiB fs: ntfs label: Image
uuid: C8C44C96C44C8920
ID-6: /dev/nvme0n1p6 maj-min: 259:6 size: 1.48 GiB fs: ntfs
label: DELLSUPPORT uuid: 5CC6DDCFC6DDAA12
USB:
Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 1 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Hub-2: 2-0:1 info: super-speed hub ports: 2 rev: 3.1
speed: 20 Gb/s (2.33 GiB/s) lanes: 2 mode: 3.2 gen-2x2 chip-ID: 1d6b:0003
class-ID: 0900
Hub-3: 3-0:1 info: hi-speed hub with single TT ports: 8 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Device-1: 3-3:2 info: Realtek Integrated_Webcam_FHD type: video
driver: uvcvideo interfaces: 5 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s)
lanes: 1 mode: 2.0 power: 500mA chip-ID: 0bda:558b class-ID: fe01
serial: <filter>
Device-2: 3-5:3 info: Shenzhen Goodix Fingerprint USB Device
type: <vendor specific> driver: N/A interfaces: 1 rev: 2.0
speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 power: 100mA
chip-ID: 27c6:631c class-ID: ef00 serial: <filter>
Device-3: 3-6:4 info: Intel type: bluetooth driver: btusb interfaces: 2
rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 power: 100mA
chip-ID: 8087:0037 class-ID: e001
Hub-4: 4-0:1 info: super-speed hub ports: 2 rev: 3.1
speed: 20 Gb/s (2.33 GiB/s) lanes: 2 mode: 3.2 gen-2x2 chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
System Temperatures: cpu: 33.0 C mobo: 33.0 C sodimm: 31.0 C
Fan Speeds (rpm): cpu: 0
Repos:
Packages: 1288 pm: pacman pkgs: 1247 libs: 332 tools: gnome-software,pamac
pm: flatpak pkgs: 41
Active pacman repo servers in: /etc/pacman.d/mirrorlist
1: https://mirrors.tuna.tsinghua.edu.cn/manjaro/stable/$repo/$arch
Processes:
CPU top: 5 of 410
1: cpu: 5.5% command: firefox pid: 85273 mem: 838.1 MiB (2.6%)
2: cpu: 3.5% command: firefox pid: 85546 mem: 364.0 MiB (1.1%)
3: cpu: 3.0% command: gnome-shell pid: 1699 mem: 462.8 MiB (1.4%)
4: cpu: 0.9% command: alacritty pid: 85925 mem: 194.3 MiB (0.6%)
5: cpu: 0.2% command: fish pid: 85949 mem: 14.0 MiB (0.0%)
Memory top: 5 of 410
1: mem: 838.1 MiB (2.6%) command: firefox pid: 85273 cpu: 5.5%
2: mem: 462.8 MiB (1.4%) command: gnome-shell pid: 1699 cpu: 3.0%
3: mem: 364.0 MiB (1.1%) command: firefox pid: 85546 cpu: 3.5%
4: mem: 218.5 MiB (0.6%) command: mutter-x11-frames pid: 4499 cpu: 0.0%
5: mem: 194.3 MiB (0.6%) command: alacritty pid: 85925 cpu: 0.9%
Info:
Processes: 410 Power: uptime: 1d 1h 17m states: freeze,mem,disk
suspend: s2idle wakeups: 7 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 12.35 GiB services: gsd-power,
power-profiles-daemon, upowerd Init: systemd v: 257 default: graphical
tool: systemctl
Compilers: clang: 20.1.8 gcc: 15.1.1 Shell: fish v: 4.0.2
running-in: alacritty inxi: 3.3.38
Nothing obvious, apart from a lack of swap space which might potentially be contributing in some way.
I don’t personally use cameras; nor laptops generally; however, the reason for adding as much information as possible is to allow others to better identify possible culprits.
I notice you are using a lot of flatpak applications.
If any of these are related to your camera/playback then possibly installing those applications from the official Manjaro repositories (or even the AUR) might make some difference.
However, this is conjecture, at best.
It’s possible. Perhaps some logs could be helpful to those wishing to assist. Manjaro Log Helper might help with that; it allows easy selection of some logs to generate;
sudo pacman -S manjaro-log-helper
Manjaro Log Helper (illustration)
Difficulty: ★☆☆☆☆
The first step for troubleshooting an issue is to find an error log: a trace produced by an application when failing/crashing, and providing the first trail a user/developer can follow to fix it.
[HowTo] Reach a minimal system
Additionally, this was mentioned earlier;
soundofthunder:
Thanks folks! An full pacman -Syu by 9/23 suddenly make it work (Gnome is upgrade to 49). I’m still unclear what change causes it though.
2 Likes
Issue resolved with subsequent update(s).
