Write to external SSD suddenly stops

Support
,
1

Hello,

I’m really new to this forum here and hopefully I get help from someone. Thanks in advance …

The problem:
I want to do a backup to external SSD drive USB3.

Plugin the ssd will automount it into Manjaro (Gnome). Then I start the copy process with rsync to external drive. It starts but some time later it suddenly stops and my external drive stops blinking (read/write indication) and nothing happens anymore. I waited long time … nothing.
The drive becomes unavailable until next boot of OS.

Any idea what the issue is?
I tried a HDD attached to the same port, that works without issue.

2

Check your journal for errors:

$ journalctl -b -p err
3

nothing regarding the copying or disk or USB …

4

You’ve not read the “Howto” linked to above.
Please provide more information as to your system and problematic ssd on usb. Connect the device and post the output of

$ LANG=C inxi --admin --verbosity=7 --filter --no-host --width

Do you see any log messages at all around the time the problem occurs?
Does lsusb still list the device?

5

The device is still listen in lsusb.

System:
  Kernel: 5.13.11-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.13-x86_64 
  root=UUID=13e53915-af8b-4bb7-9d62-b9c6607e5497 rw quiet splash apparmor=1 
  security=apparmor udev.log_priority=3 
  Desktop: GNOME 40.3 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1 
  Distro: Manjaro Linux base: Arch Linux 
Machine:
  Type: Laptop System: TUXEDO product: TUXEDO Aura 15 Gen1 v: N/A 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: NB01 model: NL5xRU serial: <filter> UEFI: INSYDE v: 1.07.08TTR3 
  date: 03/18/2021 
Battery:
  ID-1: BAT0 charge: 26.6 Wh (56.1%) condition: 47.4/48.3 Wh (98.1%) 
  volts: 15.5 min: 15.2 model: Notebook BAT type: Li-ion serial: <filter> 
  status: Unknown 
  Device-1: hidpp_battery_0 model: Logitech Zone Touch Mouse T400 
  serial: <filter> charge: 100% (should be ignored) rechargeable: yes 
  status: Discharging 
  Device-2: hidpp_battery_1 model: Logitech K520 serial: <filter> 
  charge: 70% (should be ignored) rechargeable: yes status: Discharging 
Memory:
  RAM: total: 30.73 GiB used: 2 GiB (6.5%) 
  RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Info: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 
  type: MCP arch: Zen 2 family: 17 (23) model-id: 60 (96) stepping: 1 
  microcode: 8600106 cache: L2: 4 MiB bogomips: 31952 
  Speed: 1397 MHz min/max: 1400/2000 MHz boost: enabled Core speeds (MHz): 
  1: 1397 2: 1397 3: 1397 4: 1397 5: 1397 6: 1397 7: 1397 8: 1397 
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1 
  bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy 
  constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total cqm_occup_llc 
  cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c flushbyasid 
  fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibrs ibs irperf lahf_lm 
  lbrv lm mba mca mce misalignsse mmx mmxext monitor movbe msr mtrr mwaitx 
  nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae pat pausefilter 
  pclmulqdq pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pni 
  popcnt pse pse36 rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sha_ni 
  skinit smap smca smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor 
  svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl 
  v_vmsave_vmload vgif vmcb_clean vme vmmcall wbnoinvd wdt xgetbv1 xsave 
  xsavec xsaveerptr xsaveopt xsaves 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, IBRS_FW, 
  STIBP: disabled, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: AMD Renoir vendor: CLEVO/KAPOK driver: amdgpu v: kernel 
  bus-ID: 05:00.0 chip-ID: 1002:1636 class-ID: 0300 
  Device-2: Acer BisonCam NB Pro type: USB driver: uvcvideo bus-ID: 3-4:4 
  chip-ID: 5986:9102 class-ID: 0e02 
  Display: wayland server: X.org 1.20.13 compositor: gnome-shell driver: 
  loaded: amdgpu note: n/a (using device driver) - try sudo/root display-ID: 0 
  resolution: <missing: xdpyinfo> 
  OpenGL: renderer: AMD RENOIR (DRM 3.41.0 5.13.11-1-MANJARO LLVM 12.0.1) 
  v: 4.6 Mesa 21.1.6 direct render: Yes 
Audio:
  Device-1: AMD vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel 
  bus-ID: 05:00.1 chip-ID: 1002:1637 class-ID: 0403 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor 
  vendor: CLEVO/KAPOK driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x 
  bus-ID: 05:00.5 chip-ID: 1022:15e2 class-ID: 0480 
  Device-3: AMD Family 17h HD Audio vendor: CLEVO/KAPOK driver: snd_hda_intel 
  v: kernel bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403 
  Sound Server-1: ALSA v: k5.13.11-1-MANJARO running: yes 
  Sound Server-2: JACK v: 1.9.19 running: no 
  Sound Server-3: PulseAudio v: 15.0 running: yes 
  Sound Server-4: PipeWire v: 0.3.33 running: no 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: CLEVO/KAPOK driver: r8169 v: kernel port: 2000 bus-ID: 02:00.0 
  chip-ID: 10ec:8168 class-ID: 0200 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 2000 
  bus-ID: 03:00.0 chip-ID: 8086:2723 class-ID: 0280 
  IF: wlo1 state: down mac: <filter> 
  Device-3: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 
  bus-ID: 4-1.4:5 chip-ID: 0bda:8153 class-ID: 0000 serial: <filter> 
  IF: enp5s0f4u1u4 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: noprefixroute scope: link 
  IF-ID-1: vmnet1 state: unknown speed: N/A duplex: N/A mac: <filter> 
  IP v4: <filter> scope: global broadcast: <filter> 
  IP v6: <filter> scope: link 
  IF-ID-2: vmnet8 state: unknown speed: N/A duplex: N/A mac: <filter> 
  IP v4: <filter> scope: global broadcast: <filter> 
  IP v6: <filter> scope: link 
  WAN IP: <filter> 
Bluetooth:
  Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-3:3 
  chip-ID: 8087:0029 class-ID: e001 
  Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running 
  rfk-block: hardware: no software: yes address: see --recommends 
Logical:
  Message: No logical block device data found. 
RAID:
  Message: No RAID data found. 
Drives:
  Local Storage: total: 1.84 TiB used: 643.44 GiB (34.1%) 
  SMART Message: Required tool smartctl not installed. Check --recommends 
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung 
  model: SSD 970 EVO Plus 1TB size: 931.51 GiB block-size: physical: 512 B 
  logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> 
  rev: 2B2QEXM7 temp: 37.9 C scheme: GPT 
  ID-2: /dev/sdc maj-min: 8:32 type: USB vendor: Kingston model: SKC400S371T 
  size: 953.87 GiB block-size: physical: 512 B logical: 512 B type: N/A 
  serial: <filter> rev: SAFM scheme: GPT 
  Message: No optical or floppy data found. 
Partition:
  ID-1: / raw-size: 77.39 GiB size: 75.63 GiB (97.72%) used: 12.58 GiB (16.6%) 
  fs: ext4 dev: /dev/nvme0n1p5 maj-min: 259:5 label: N/A 
  uuid: 13e53915-af8b-4bb7-9d62-b9c6607e5497 
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) 
  used: 27.3 MiB (9.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 
  label: NO_LABEL uuid: 957E-53F0 
  ID-3: /home/<filter>/daten raw-size: 722.15 GiB size: 709.81 GiB (98.29%) 
  used: 257.25 GiB (36.2%) fs: ext4 dev: /dev/nvme0n1p4 maj-min: 259:4 
  label: daten uuid: c9add72d-41e0-43d4-8fbf-a3caa8bf04e8 
  ID-4: /run/media/mfr/SSD1TB raw-size: 953.87 GiB size: 761.38 GiB (79.82%) 
  used: 373.58 GiB (49.1%) fs: ext4 dev: /dev/sdc1 maj-min: 8:33 label: SSD1TB 
  uuid: 108dda15-f6c7-4313-a81d-90acb388ced8 
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) 
  ID-1: swap-1 type: partition size: 33.89 GiB used: 0 KiB (0.0%) priority: -2 
  dev: /dev/nvme0n1p3 maj-min: 259:3 label: N/A 
  uuid: ad85a6f0-5a96-4394-96ee-88fd7ad7f821 
Unmounted:
  ID-1: /dev/nvme0n1p2 maj-min: 259:2 size: 97.79 GiB fs: ext4 label: N/A 
  uuid: d9c0063a-dacf-4f4c-9ac3-e8f202809466 
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Device-1: 1-2:2 info: Elan Micro ELAN:Fingerprint type: <vendor specific> 
  driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA 
  chip-ID: 04f3:0c63 class-ID: 0000 
  Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Device-1: 2-1:2 info: VIA Labs VL817 SATA Adaptor type: Mass Storage 
  driver: uas interfaces: 1 rev: 3.1 speed: 5 Gb/s power: 8mA 
  chip-ID: 2109:0715 class-ID: 0806 serial: <filter> 
  Hub-3: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Hub-4: 3-1:2 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  chip-ID: 2109:2817 class-ID: 0900 
  Hub-5: 3-1.1:5 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  chip-ID: 2109:2817 class-ID: 0900 
  Device-1: 3-1.1.1:7 info: Logitech Unifying Receiver 
  type: Keyboard,Mouse,HID driver: logitech-djreceiver,usbhid interfaces: 3 
  rev: 2.0 speed: 12 Mb/s power: 98mA chip-ID: 046d:c52b class-ID: 0300 
  Hub-6: 3-1.1.3:8 info: Realtek RTS5411 Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  chip-ID: 0bda:5411 class-ID: 0900 
  Device-1: 3-1.1.3.4:9 info: KYE Systems (Mouse Systems) ColorPage-SF600 
  type: HID driver: N/A interfaces: 1 rev: 1.1 speed: 12 Mb/s power: 500mA 
  chip-ID: 0458:2021 class-ID: 0000 
  Device-2: 3-1.3:6 info: VIA Labs USB 2.0 BILLBOARD type: Billboard 
  driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s chip-ID: 2109:0103 
  class-ID: 1100 serial: <filter> 
  Device-3: 3-3:3 info: Intel AX200 Bluetooth type: Bluetooth driver: btusb 
  interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0029 
  class-ID: e001 
  Device-4: 3-4:4 info: Acer BisonCam NB Pro type: Video driver: uvcvideo 
  interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 5986:9102 
  class-ID: 0e02 
  Hub-7: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Hub-8: 4-1:2 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.1 speed: 5 Gb/s 
  chip-ID: 2109:0817 class-ID: 0900 
  Hub-9: 4-1.1:3 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.1 speed: 5 Gb/s 
  chip-ID: 2109:0817 class-ID: 0900 
  Hub-10: 4-1.1.3:6 info: Realtek Hub ports: 4 rev: 3.0 speed: 5 Gb/s 
  chip-ID: 0bda:0411 class-ID: 0900 
  Device-1: 4-1.2:4 info: Alcor Micro Mass Storage Device type: Mass Storage 
  driver: usb-storage interfaces: 1 rev: 3.0 speed: 5 Gb/s power: 800mA 
  chip-ID: 058f:8468 class-ID: 0806 serial: <filter> 
  Device-2: 4-1.4:5 info: Realtek RTL8153 Gigabit Ethernet Adapter 
  type: Network driver: r8152 interfaces: 1 rev: 3.0 speed: 5 Gb/s 
  power: 288mA chip-ID: 0bda:8153 class-ID: 0000 serial: <filter> 
Sensors:
  System Temperatures: cpu: 52.0 C mobo: N/A gpu: amdgpu temp: 40.0 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 279 Uptime: 54m wakeups: 17 Init: systemd v: 248 tool: systemctl 
  Compilers: gcc: 11.1.0 Packages: pacman: 1282 lib: 336 flatpak: 0 Shell: Zsh 
  v: 5.8 running-in: gnome-terminal inxi: 3.3.06
6

meanwhile I have other errors in journalctl:

Aug 27 12:37:18 manjaro-gnome kernel: INFO: task rsync:2551 blocked for more than 245 seconds.
Aug 27 12:37:18 manjaro-gnome kernel:       Tainted: G           OE     5.13.11-1-MANJARO #1
Aug 27 12:37:18 manjaro-gnome kernel: "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#0 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 276830128 op 0x1:(WRITE) flags 0x7000 phys_seg 128 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603510, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603511, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603512, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603513, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603514, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603515, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603516, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603517, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603518, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: Buffer I/O error on dev sdc1, logical block 34603519, lost async page write
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#1 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 288862568 op 0x1:(WRITE) flags 0x4000 phys_seg 128 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#2 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 288861544 op 0x1:(WRITE) flags 0x4000 phys_seg 128 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#3 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 281021136 op 0x1:(WRITE) flags 0x3000 phys_seg 1 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#4 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 281021104 op 0x1:(WRITE) flags 0x3000 phys_seg 2 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#5 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 281021072 op 0x1:(WRITE) flags 0x3000 phys_seg 2 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#6 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 281020984 op 0x1:(WRITE) flags 0x3000 phys_seg 2 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#7 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 281020440 op 0x1:(WRITE) flags 0x3000 phys_seg 12 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#8 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 998532824 op 0x1:(WRITE) flags 0x800 phys_seg 42 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#9 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: blk_update_request: I/O error, dev sdc, sector 281020696 op 0x1:(WRITE) flags 0x3000 phys_seg 25 prio class 0
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#10 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#11 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#12 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: EXT4-fs error (device sdc1): ext4_check_bdev_write_error:215: comm rsync: Error while async write back metadata
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#13 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: EXT4-fs error (device sdc1): ext4_check_bdev_write_error:215: comm rsync: Error while async write back metadata
Aug 27 12:38:32 manjaro-gnome kernel: EXT4-fs error (device sdc1): ext4_check_bdev_write_error:215: comm rsync: Error while async write back metadata
Aug 27 12:38:32 manjaro-gnome kernel: EXT4-fs error (device sdc1): ext4_check_bdev_write_error:215: comm rsync: Error while async write back metadata
Aug 27 12:38:32 manjaro-gnome kernel: EXT4-fs error (device sdc1): ext4_check_bdev_write_error:215: comm rsync: Error while async write back metadata
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#14 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#15 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#16 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#17 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: EXT4-fs error (device sdc1): ext4_check_bdev_write_error:215: comm kworker/u32:4: Error while async write back metadata
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#18 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: sd 1:0:0:0: [sdc] tag#19 timing out command, waited 180s
Aug 27 12:38:32 manjaro-gnome kernel: Aborting journal on device sdc1-8.
7

Hmm, sure looks serious. There are timeouts and I/O errors.

Did you try disabling any power saving features (tlp)?
Does that external ssd come in its own (manufacturer) encasing or is there a 3rd party encasing involved? I’ve had bad luck with one 3rd party encasing in the past, which manifested as similar symptoms. Try switching the encasing and/or cable.

8

Power saving cannot be because the issue appears after 20 sec file transfer …
I will try another case.

9

putting disk into other case works … so anyone have a idea how to find out which case I must buy??

10