Hello,
I have a mouse (Roccat Burst Pro) that i use with my laptop (HP Spectre x360). For some reason, having the mouse plugged in stops the OS from booting, it just sits on a black screen and turns off the mouse. Turning off the laptop and unplugging the mouse, then turning the laptop back on fixes the problem. This also happens with restarts.
However, on boot I can get into the UEFI and manually boot into Manjaro with no problems (with the mouse plugged in).
I don’t have any other OS installed and I used the “erase disk” option at install. The system is formatted with BTRFS and secure boot is disabled if that helps.
edit: grammar
Fabby
24 September 2021 14:07
2
Please read this:How to provide good information probing to know where the origin lies…
An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text .
A journalctl output of a failed boot would be helpful as well:
Insert the mouse
Restart the machine
Wait for the mouse to turn off
Wait some more (5 minutes)
If still a black screen: REISUB
Post the output of:
journalctl --system --boot=-1 --priority=warning
If you would not get a black screen, just let us know, don’t provide any output
P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which exact CPU/GPU or Kernel, … you have without typing it every time
System:
Kernel: 5.14.2-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-5.14-x86_64
root=UUID=c5991564-5edc-4461-b3b9-463cd03ed832 rw rootflags=subvol=@ quiet
apparmor=1 security=apparmor udev.log_priority=3 sysrq_always_enabled=1
Desktop: KDE Plasma 5.22.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Convertible System: HP product: HP Spectre x360 Convertible 13-ae0xx
v: N/A serial: <filter> Chassis: type: 31 serial: <filter>
Mobo: HP model: 83B9 v: 56.50 serial: <filter> UEFI: AMI v: F.31
date: 08/07/2019
Battery:
ID-1: BAT0 charge: 51.6 Wh (100.0%) condition: 51.6/51.6 Wh (100.0%)
volts: 12.7 min: 11.6 model: HP Primary type: Li-ion serial: N/A
status: Full
Device-1: hid-0018:04F3:2593.0001-battery model: ELAN2514:00 04F3:2593
serial: N/A charge: N/A status: N/A
Memory:
RAM: total: 7.52 GiB used: 1.69 GiB (22.4%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: Quad Core model: Intel Core i5-8250U bits: 64 type: MT MCP
arch: Kaby Lake note: check family: 6 model-id: 8E (142) stepping: A (10)
microcode: EA cache: L2: 6 MiB bogomips: 28808
Speed: 700 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 700 2: 1766
3: 1170 4: 800 5: 800 6: 800 7: 800 8: 800
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_perfmon art
avx avx2 bmi1 bmi2 bts clflush clflushopt cmov constant_tsc cpuid
cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est
f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window
hwp_epp hwp_notify ibpb ibrs ida intel_pt invpcid invpcid_single lahf_lm lm
mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat
pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts
rdrand rdseed rdtscp rep_good sdbg sep sgx smap smep ss ssbd sse sse2 sse4_1
sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt
xsaves xtopology xtpr
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel UHD Graphics 620 vendor: Hewlett-Packard driver: i915
v: kernel bus-ID: 00:02.0 chip-ID: 8086:5917 class-ID: 0300
Device-2: Quanta HP Wide Vision FHD Camera type: USB driver: uvcvideo
bus-ID: 1-5:2 chip-ID: 0408:5251 class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver:
loaded: modesetting alternate: fbdev,vesa display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
s-diag: 582mm (22.9")
Monitor-1: eDP-1 res: 1920x1080 hz: 60 dpi: 166 size: 293x165mm (11.5x6.5")
diag: 336mm (13.2")
OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 21.2.1
direct render: Yes
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3
chip-ID: 8086:9d71 class-ID: 0403
Sound Server-1: ALSA v: k5.14.2-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: yes
Sound Server-4: PipeWire v: 0.3.35 running: yes
Network:
Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel port: f040
bus-ID: 02:00.0 chip-ID: 8086:24fd class-ID: 0280
IF: wlp2s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
WAN IP: <filter>
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
bus-ID: 1-7:3 chip-ID: 8087:0a2b class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 335.35 GiB used: 10.59 GiB (3.2%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel model: SSDPEKKF360G7H
size: 335.35 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: HP03 temp: 29.9 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 335.05 GiB size: 335.05 GiB (100.00%)
used: 10.59 GiB (3.2%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: c5991564-5edc-4461-b3b9-463cd03ed832
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 568 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
label: NO_LABEL uuid: 4295-1556
ID-3: /home raw-size: 335.05 GiB size: 335.05 GiB (100.00%)
used: 10.59 GiB (3.2%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: c5991564-5edc-4461-b3b9-463cd03ed832
ID-4: /var/cache raw-size: 335.05 GiB size: 335.05 GiB (100.00%)
used: 10.59 GiB (3.2%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: c5991564-5edc-4461-b3b9-463cd03ed832
ID-5: /var/log raw-size: 335.05 GiB size: 335.05 GiB (100.00%)
used: 10.59 GiB (3.2%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: c5991564-5edc-4461-b3b9-463cd03ed832
Swap:
Alert: No swap data was found.
Unmounted:
Message: No unmounted partitions found.
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-1:4 info: ROCCAT Burst Pro type: Mouse,HID
driver: hid-generic,usbhid interfaces: 4 rev: 2.0 speed: 12 Mb/s
power: 500mA chip-ID: 1e7d:2de1 class-ID: 0300
Device-2: 1-5:2 info: Quanta HP Wide Vision FHD Camera type: Video
driver: uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s power: 500mA
chip-ID: 0408:5251 class-ID: 0e02 serial: <filter>
Device-3: 1-7:3 info: Intel Bluetooth wireless interface type: Bluetooth
driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA
chip-ID: 8087:0a2b class-ID: e001
Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.0 speed: 5 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
System Temperatures: cpu: 52.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 262 Uptime: 2m wakeups: 3 Init: systemd v: 249 tool: systemctl
Compilers: gcc: 11.1.0 Packages: pacman: 1252 lib: 333 flatpak: 0 Shell: Zsh
v: 5.8 default: Bash v: 5.1.8 running-in: konsole inxi: 3.3.06
The REISUB didn’t do anything
1 Like
With the mouse unplugged, REISUB works fine.
1 Like
Fabby
24 September 2021 15:01
15
That sounds like an UEFI firmware issue:
Try to look on your manufacturer’s or AMI’s website and see if there is an UEFI firmware update and try again with the mouse.
Then report back, please?
Ok, i’ll have a look
Someone is saying they are self-extracting archives that are Windows only
There is a “Windows Boot Manager” in the UEFI since this laptop came with windows (Idk why it’s still there though), maybe the mouse is trying to do something with that?
A self-extracting archive is a normal archive, with an additional exefile copied to the start of it. Therefore it is often possible to extract the archive without the included exe.
1 Like
I have found it, had to look on a windows machine for it to show up (I’m stupid)
They have given me a .sig and a .bin, what do i do with those?
Might just have to learn how to dual boot windows actually.
Thank you for your time
system
27 September 2021 07:51
22
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Welcome to Manjaro! 
