WiFi issue: wlp5s0 device is not available

Support Network
1

I’ve been facing this issue for months now: the WiFi in my machine works fine until I try to connect to it. Right after booting the machine does recognize multiple WiFi routers in the area, and I am able to connect to mine. The problem is that after a couple of minutes the connection is closed and I get a wlp5s0 device is not available error. After this, the routers in my area don’t show up anymore in the Networks menu.

I’m running Manjaro in a ThinkPad E490 under KDE, but I should point out that this issue started coming out quite a while ago when I has elementary OS installed in my machine. At that time I noticed that after the connections got close the WiFi would show up as “switched-off by hardware” or something along this lines. After switching to Manjaro KDE started to notify me that “the wlp5s0 device is not available” after the WiFi connection fails.

I digged around a bit and I found a section on the ArchWiki page on Network Manager that mentioned Network Manager has issues with some ThinkPad models due to “WiFi drivers incorrectly reporting a soft-block”. I imagine this is the issue I am facing, but I don’t know how to verify it or what to do about it.

Could anyone help me out?

2

:+1: Welcome to Manjaro! :+1:

  1. Please read this:
    How to provide good information
    and press the three dots … below your post and press the :pencil2: to give us more information so we can see what’s really going on.
    Now we know the symptom of the disease, but we need some more probing to know where the origin lies… :grin:
  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)
    Also, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text.

:+1:

P.S. If you want to notify me that you did provide this information, please :heart: this message and I’ll come back and have another look.

3

Sure. It doesn’t look like I can edit the post anymore, but I’ll post the result of inxi down here:

System:
  Kernel: 5.10.63-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 
  root=UUID=eff49b3a-8746-47c0-98b3-90246193942b rw quiet splash 
  usbcore.autosuspend=-1 udev.log_priority=3 
  Desktop: KDE Plasma 5.22.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM 
  Distro: Manjaro Linux base: Arch Linux 
Machine:
  Type: Laptop System: LENOVO product: 20N9S25S00 v: ThinkPad E490 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: LENOVO model: 20N9S25S00 v: SDK0J40697 WIN serial: <filter> 
  UEFI: LENOVO v: R0YET39W (1.22 ) date: 11/29/2019 
Battery:
  ID-1: BAT0 charge: 43.5 Wh (100.0%) condition: 43.5/45.7 Wh (95.1%) 
  volts: 12.3 min: 11.1 model: SMP 01AV447 type: Li-poly serial: <filter> 
  status: Full cycles: 13 
Memory:
  RAM: total: 7.5 GiB used: 1.72 GiB (22.9%) 
  RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Info: Quad Core model: Intel Core i7-8565U bits: 64 type: MT MCP 
  arch: Kaby Lake note: check family: 6 model-id: 8E (142) stepping: B (11) 
  microcode: EA cache: L2: 8 MiB bogomips: 32012 
  Speed: 700 MHz min/max: 400/4600 MHz Core speeds (MHz): 1: 700 2: 700 3: 700 
  4: 700 5: 700 6: 700 7: 700 8: 700 
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_capabilities 
  arch_perfmon art avx avx2 bmi1 bmi2 bts clflush clflushopt cmov constant_tsc 
  cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms 
  est f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window 
  hwp_epp hwp_notify ibpb ibrs ida intel_pt invpcid invpcid_single lahf_lm lm 
  mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat 
  pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pts rdrand 
  rdseed rdtscp rep_good sdbg sep smap smep ss ssbd sse sse2 sse4_1 sse4_2 
  ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme 
  vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr 
  Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
  Type: l1tf status: Not affected 
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, 
  IBRS_FW, STIBP: conditional, RSB filling 
  Type: srbds mitigation: Microcode 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] vendor: Lenovo 
  driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:3ea0 class-ID: 0300 
  Device-2: Acer SunplusIT Integrated Camera type: USB driver: uvcvideo 
  bus-ID: 1-6:4 chip-ID: 5986:2113 class-ID: 0e02 
  Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: 
  loaded: modesetting alternate: fbdev,vesa display-ID: :0 screens: 1 
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0") 
  s-diag: 414mm (16.3") 
  OpenGL: renderer: Mesa Intel UHD Graphics 620 (WHL GT2) v: 4.6 Mesa 21.2.1 
  direct render: Yes 
Audio:
  Device-1: Intel Cannon Point-LP High Definition Audio vendor: Lenovo 
  driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_sof_pci 
  bus-ID: 00:1f.3 chip-ID: 8086:9dc8 class-ID: 0403 
  Sound Server-1: ALSA v: k5.10.63-1-MANJARO running: yes 
  Sound Server-2: JACK v: 1.9.19 running: no 
  Sound Server-3: PulseAudio v: 15.0 running: yes 
  Sound Server-4: PipeWire v: 0.3.35 running: no 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Lenovo driver: r8169 v: kernel port: 3000 bus-ID: 04:00.0 
  chip-ID: 10ec:8168 class-ID: 0200 
  IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: dynamic noprefixroute scope: global 
  IP v6: <filter> type: noprefixroute scope: link 
  Device-2: Realtek RTL8822BE 802.11a/b/g/n/ac WiFi adapter 
  vendor: Lenovo ThinkPad E595 driver: rtw_8822be v: N/A modules: rtw88_8822be 
  port: 2000 bus-ID: 05:00.0 chip-ID: 10ec:b822 class-ID: 0280 
  IF: wlp5s0 state: down mac: <filter> 
  WAN IP: <filter> 
Bluetooth:
  Device-1: Realtek RTL8822BE Bluetooth 4.2 Adapter type: USB driver: btusb 
  v: 0.8 bus-ID: 1-5:3 chip-ID: 0bda:b023 class-ID: e001 serial: <filter> 
  Report: rfkill ID: hci0 rfk-id: 2 state: up address: see --recommends 
Logical:
  Message: No logical block device data found. 
RAID:
  Message: No RAID data found. 
Drives:
  Local Storage: total: 931.51 GiB used: 62.54 GiB (6.7%) 
  SMART Message: Unable to run smartctl. Root privileges required. 
  ID-1: /dev/sda maj-min: 8:0 vendor: Seagate model: ST1000LM035-1RK172 
  size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s 
  type: HDD rpm: 5400 serial: <filter> rev: EB01 scheme: GPT 
  Message: No optical or floppy data found. 
Partition:
  ID-1: / raw-size: 931.22 GiB size: 915.53 GiB (98.32%) 
  used: 62.54 GiB (6.8%) fs: ext4 dev: /dev/sda2 maj-min: 8:2 label: N/A 
  uuid: eff49b3a-8746-47c0-98b3-90246193942b 
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) 
  used: 288 KiB (0.1%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: NO_LABEL 
  uuid: B005-7034 
Swap:
  Alert: No swap data was found. 
Unmounted:
  Message: No unmounted partitions found. 
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Device-1: 1-4:2 
  info: SHARKOON 2.4GHz Wireless rechargeable vertical mouse [More&Better] 
  type: Mouse driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 12 Mb/s 
  power: 100mA chip-ID: 1ea7:0064 class-ID: 0301 
  Device-2: 1-5:3 info: Realtek RTL8822BE Bluetooth 4.2 Adapter 
  type: Bluetooth driver: btusb interfaces: 2 rev: 1.1 speed: 12 Mb/s 
  power: 500mA chip-ID: 0bda:b023 class-ID: e001 serial: <filter> 
  Device-3: 1-6:4 info: Acer SunplusIT Integrated Camera type: Video 
  driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA 
  chip-ID: 5986:2113 class-ID: 0e02 
  Device-4: 1-8:5 info: Synaptics Metallica MOH Touch Fingerprint Reader 
  type: <vendor specific> driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s 
  power: 100mA chip-ID: 06cb:00a2 class-ID: ff00 serial: <filter> 
  Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
Sensors:
  System Temperatures: cpu: 56.0 C mobo: 0.0 C 
  Fan Speeds (RPM): cpu: 0 
Info:
  Processes: 212 Uptime: 10h 44m wakeups: 3 Init: systemd v: 249 
  tool: systemctl Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: pacman: 1612 
  lib: 319 Shell: fish v: 3.3.1 running-in: tmux: inxi: 3.3.06
4

Please let me know if you (or anyone else) need any additional information. Sorry for the late reply, I didn’t realize someone had answered the post (I thought I would get a email notification).

5

Realtek is known for its ignorance of Linux and I cannot find the RTL8822BE in the AUR, so please read this:

Especially the Linux has multiple kernels section, then try the latest delelopment kernel and hopefully the problem will go away “automagically”. :grin:

Please note that you’re on the Development bandwagon and the “Stable” kernels are less stable than LTS kernels.

:balance_scale:

6

I see, thanks for the help! I don’t really fancy playing around with different versions of the kernel, would replacing the WiFi card to something with better Linux support work? Any advice on regards to models?

7

Unfortunately product recommendation requests are against the rules:

Threads seeking advice about specific computer product recommendations are discouraged.

  • Such topics, like the technology they discuss, quickly become obsolete and are unlikely to provide any lasting benefit to the wider community.
  • You are expected to be able to do your own research and draw your own conclusions about which product best suits your individual requirements.
  • However, Manjaro partners with several hardware vendors. If you’re interested in hardware powered by Manjaro, you are welcome to check out the available options at Manjaro hardware.

but some company that make processors also make WiFi cards and they’re actively supporting not only in Linux but also UEFI firmware as they invented that stuff… :grin:

:balance_scale:

8

I see, thank you very much for your help!

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9

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