What are the most common questions (FAQ) in forum

2 posts were split to a new topic: Google drive on JAK

How to handle .pacnew/.pacsave files

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Not really a problem, but if you’re creating a FAQ section, How to post screenshots should be part of it…

:innocent:

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The bot will do the FAQ since no one ever reads it.

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That may be true for a lot of people … but it doesnt mean that we should have any information in the bot that isnt posted otherwise. (wiki, etc) Aside from really basic things that shouldnt otherwise need posting I suppose.

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:: removing PACKAGE-ABC breaks dependency ‘DEPENDENCY-123’ required by PACKAGE-XYZ

People are confused and don’t understand the error message every time.

edit: bonus point for not even seeing PACKAGE-XYZ is also often an AUR package

And about AUR packages, people often report breakage in the Update announcements threads, or complain they needed to rebuild their AUR package because of the update, when this is expected sometimes and should be added as info maybe in every relevant FAQ entries or official threads.

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Well put.
There are people who will read FAQs and wikis before asking questions - this information should always be readily available without opening a thread or posting a question.

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Can we request Wiki edit privileges again?
(Never got an account, open for 9 months now: difficult delivery! :grin: )

Kernel Newbie

That thing with the 450 drivers got out of control quickly creating a real mess, despite having a simple, unique solution for almost anyone affected. Seemed like many didn’t have the slightest patience to experiment a little, read a wiki, the old forum, some lines just above others, that has to be also said, true, and too many forgot providing system specs and info, wasting forum space, time and energy from people eager and kind to help. So,

-> imo every Support sub-forum should have the sticky How to provide good information and its description below -even as a prerequisite!- , and with relevant FAQ/Tutorials stickies, Tutorials often contain good solutions (and training ofc, which is much desired for the “lazy”/ignorant newcomer who is not interested reading “dry” wikis, but could take a look into a tutorial since he/she is already there), but no one with a problem thinks about checking them in the other place (Contributions), they are simply too chaotic thematically (-> less useful, less discoverable) in their current form and place.

-> The search box is a good idea but maybe it should begin with "Search for problems/issues, […] " before anything else in that line. (Most people will come for their problems first than to search topics, users? and categories -which are not hard to miss tbh on the left anyway)

-> I would suggest a more aggressive moderating, merging all those same threads into one and maybe reevaluating the auto-locking of threads after 3 days -removing it imo. Thread could be very much alive and user should state his new Manjaro version anyway if the problem arises again and he was not in the positon to solve it with the already existing info.
Otherwise the forum is filled with very similar threads (spam) which creates a viscious cycle, newcomer searches, is overwhelmed by 10 similar threads, dismisses it, prefers to write a new thread, produces more spam, deminishing search feature’s usefulness further more.

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Actually, what you’re describing is a problem solving wizard that leads the end-user in the right direction instead of the end-user sitting down, thinking about his/her issue, choosing the best category and then writing it down and provide the best information that would help us help them?

There actually is a Discourse plugin for that…

:innocent: :grin:

I disagree with this point. Linking previous answers to new threads about the same issue is one thing, but constantly reorganizing the forum and deleting/moving threads is another, completely different thing. Having multiple threads about the same issue poses no problem as long as they are answered properly. In fact, in increases the changes of finding a solution to the problem. The most frequent problems get more threads, and this generates more results. Forum members should, however, try to link appropriate answers instead of trying to figure it out every time.

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Unfortunately due to the fact manjaro is so easy to install and almost everything can be done through gui it has a lot of users who have no clue how to use cli and when something breaks they panic and have no clue what to do. I don’t know if there’s anyway to stop it apart from sandboxing new users. I know the team are against the newbie section but if it was brought back in some form all new users could be sandboxes there until they had been a member for a certain time/made enough posts/reached TL1. While its not ideal it would help keep the main forums clean and all the none searched posts in one place

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I agree with the team, then. Having a newbie section only contributes to the mess, because that where most users will post, and the result is a pool of non-categorized and non-tagged threads about all sorts of issues. It’s more work for the mods to tag and categorize/move everything in the right place. If that section is missing, users are forced to seek the most appropriate section to post on.

Unfortunately they don’t though. New users or users not comfortable with the CLI just panic and don’t read anything and just post in the general section. I don’t see anyway to stop it as its just human nature. I was just suggesting some sort of sandbox where new users or even none members could ask a question without being flamed and keep it away from the main threads. When i was a moderator on xda we had the "xda portal " where people could ask questions away from the main forum and not be flamed. It didn’t always work but it helped keep the main forum clean.

At the end of the day there’s no perfect solution and the team will decide which way they want to handle all the repeat/newbie questions

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Thanks for letting us know. I’ll inform the other TL3s to pay more attention to the categories of the stuff we’re responding to and re-classify more aggressively proactively…

:innocent:

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I for one am already doing that, as well as correcting typos in thread titles and sanitizing titles that are either too long or have “Haaaaaalp plz!!!” in them. :stuck_out_tongue:

But there’s another clue there, namely that if they can’t even be bothered to type their thread titles correctly ─ and there is plenty of time for them to review the title before they post their thread ─ then that indicates a sloppiness, and this sloppiness may then also lie at the very root of the problem they’re having.

And it’s definitely there, judging by how many of them ask the same thing without having looked around on the forum, or ─ and I personally hate this ─ when they start a thread, and if they don’t get a reply within 15 minutes, they’ll just start another thread about the same thing.

But then again, we’re living in a world that actively promotes selfishness and egomania, so I guess it’s all to be expected. But now I’m getting philosophical and that might get us to stray off-topic, so let’s not go there. :thinking:

Shove me into shallow waters
Before I get too deep

(Edie Brickell & The New Bohemians, “What I Am”)

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Yes that utterly annoys me.

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I think part of the problem is people see “bleeding edge” "latest releases " "easy to install " "great for gaming " Yes manjaro is all those things and more but it will also attract a lot of younger users and people who expect to be spoon fed. I guess its the downside for making an easy to install distro

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This. :arrow_up:

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How to provide good information

I would change that into something where the benifit for the poster is more clear.

For example:

The ultimade guide to getting quick solutions to your problems :sunglasses:

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