Thunderbird not working after update

[SteelCat]

Reference: Thunderbird Segmentation Fault after update 11.03.2025 V128->V136

hi, when I list my extensions: I dont have the Top Bar Organizer!

But the thunderbird 136 is starting and opens a window. After that, it closes down.

Same effect as Zauberer Merlin

Edited with better prompt

$ gnome-extensions list --enabled
apps-menu@gnome-shell-extensions.gcampax.github.com
window-list@gnome-shell-extensions.gcampax.github.com
windowsNavigator@gnome-shell-extensions.gcampax.github.com


***

<small>Mod Edit: I've moved your post a dedicated topic. Please don't hijack other threads.</small>

[Zauberer-Merlin]

Try to disable one extension after another.
And start thunderbird from a console after each try to see the output.

“Status Icons” would be my favorite one to try …
Thunderbird 136 introduces a new AppIcon … and GnomeShell is not working quite well with AppIcons

You need to try … you can disable all extentions upfront in the Gnome Extension Manager to see whether it will work

[SteelCat]

Sorry,

I deactivated all extensions… Thunderbird 136 still not able to launch after update

System is up to date (pacman -Syuv)

Any other help?

Steelcat> thunderbird
[ImapModuleLoader] Using nsImapService.cpp
console.error: (new UnknownCollectionError("Unknown Collection \"thunderbird/url-parser-default-unknown-schemes-interventions\"", "resource://services-settings/RemoteSettingsClient.sys.mjs", 189))
console.error: services.settings: 
  Remote Settings startup changesets bundle could not be extracted (TypeError: serverInfo.capabilities.attachments is undefined)
console.error: services.settings: 
  Message: UnknownCollectionError: Unknown Collection "thunderbird/remote-permissions"
  Stack:
    UnknownCollectionError@resource://services-settings/RemoteSettingsClient.sys.mjs:189:5
sync@resource://services-settings/RemoteSettingsClient.sys.mjs:635:13
Speicherzugriffsfehler (Speicherabzug geschrieben)

[omano]

Try in safe mode thunderbird --safe-mode and see if you can start it that way (all you log besides the last line is normal).

[SteelCat]

@omano

thunderbird --safe-mode

I disabled all addons and reseted all toolbars and controls… no sucess

Additonal info:

I have AMD CPU AMD Ryzen 7 2700X Eight-Core Processor

I have ATi 470 driver for my nvidia grpahics card.

[Steelcat ~]$ thunderbird --safe-mode
[ImapModuleLoader] Using nsImapService.cpp
console.error: (new UnknownCollectionError("Unknown Collection \"thunderbird/url-parser-default-unknown-schemes-interventions\"", "resource://services-settings/RemoteSettingsClient.sys.mjs", 189))
console.error: services.settings: 
  Remote Settings startup changesets bundle could not be extracted (TypeError: serverInfo.capabilities.attachments is undefined)
console.error: services.settings: 
  Message: UnknownCollectionError: Unknown Collection "thunderbird/remote-permissions"
  Stack:
    UnknownCollectionError@resource://services-settings/RemoteSettingsClient.sys.mjs:189:5
sync@resource://services-settings/RemoteSettingsClient.sys.mjs:635:13
_beforeUIStartup@resource:///modules/MailGlue.sys.mjs:586:19
observe@resource:///modules/MailGlue.sys.mjs:449:14

Crash Annotation GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=16.4367) [GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt
[Steelcat ~]$ [ImapModuleLoader] Using nsImapService.cpp
console.error: (new UnknownCollectionError("Unknown Collection \"thunderbird/url-parser-default-unknown-schemes-interventions\"", "resource://services-settings/RemoteSettingsClient.sys.mjs", 189))
console.error: services.settings: 
  Remote Settings startup changesets bundle could not be extracted (TypeError: serverInfo.capabilities.attachments is undefined)
console.error: services.settings: 
  Message: UnknownCollectionError: Unknown Collection "thunderbird/remote-permissions"
  Stack:
    UnknownCollectionError@resource://services-settings/RemoteSettingsClient.sys.mjs:189:5
sync@resource://services-settings/RemoteSettingsClient.sys.mjs:635:13

[SteelCat]

oh… only the last lane?

HW memory problem?

hmmm

[Zauberer-Merlin]

I have no Clue.

What I did was to setup a new linux User, and start Gnome with that user to see whether it would be any gnome customization that crashes thunderbird.

And mv .thunderbird .thunderbird.backup to Backup your config and start with an empty profile

Probably a try for you as well.

[JohnML]

After much trouble with thunderbird 136 ( extensions not working anymore ) i downgraded to thunderbird 128.8 and everything is ok again

Version 128.8 is ESR = one year no extra trouble , so i hope.

linux Mint and fedora ship the ESR version of thunderbird. that is much more userfriendly

There is a thunderbird 128.8 in the AUR repository:

Paket-Details: thunderbird-esr-bin 128.8.0-1

Just learned how to force thunderbird to use an older /home/$USER/.thunderbird
config directory.

$USER in this code is john1:

thunderbird --allow-downgrade -P /home/john1/.thunderbird/

Hope that is usefull for someone else !

[scotty65]

@JohnML

Just learned how to force thunderbird to use an older /home/$USER/.thunderbird
config directory.

$USER in this code is john1:

thunderbird --allow-downgrade -P /home/john1/.thunderbird/

Just to remove any confusion, is that command for thunderbird-esr-bin v128.8.0-1 after it has replaced v136, or is it for thunderbird v136 to enable it to use an older version’s config directory?

[JohnML]

The word “older” is somehow misleading in this context:

I have multiple Linux installations on my HD and don’t want to configure thunderbird over and over again !

In the past i copied /home/$USER/.thunderbird folder from a backup to “auto” config a new installed thunderbird. But now thunderbird does not use this backup configs and tells me to create a new account !

So i was thinking about how to tell thunderbird which existing config to use.

In terminal i had a look at

thunderbird -h

and there i found the two start parameter “–allow-downgrade” and “-P”

That did the trick. No more endless manual restoring of account layout settings and account configurations …

I wrote “old” because i restored the folder from backup without thinking of version differences.

I think its good to know how to achieve that “restoring” of thunderbird configs

[SteelCat]

no, that did not help , sorry

[linux-aarhus]

@JohnML

linux Mint and fedora ship the ESR version of thunderbird. that is much more userfriendly

Well Manjaro is rolling release - if you don’t like that - switch to Linux Mint …

They even got the LMDE (Linux Mint Debian) for even longer package life …

[omano]

And to be fair, it is only a few clicks if you want custom versions of any app, for example here click click Download — Thunderbird, beta, ESR, they are there too.

[SteelCat]

done a memtest on my system 32 GB ar OK, no problems

[Nachlese]

@SteelCat

oh… only the last lane?

HW memory problem?

hmmm

It crashed and created a core dump.
The

HW memory problem?

is your assumption

which is likely incorrect, according to:

@SteelCat

done a memtest on my system 32 GB ar OK, no problems

What is the result of:

@omano

thunderbird --safe-mode

from a terminal?

[SteelCat]

@omano

thunderbird --safe-mode

Oh! A miracle.

I did several reboots and reinstalls of thunderbird and cleaning of pamac.

And now: It works… it started without problem…

So Sorry for this happy end…

[SteelCat]

strange, now it broken again…

How to debug?

same effect like written above

[soundofthunder]

As you claim the issue isn’t solved, I have removed the marked Solution from the post above (you should have done this).

If running Thunderbird with --safe-mode gave some reprieve, then it’s quite possible a failing (or incompatible) Thunderbird addon may be the problem. Running Thunderbird in safe-mode disables all addons, but this is not a magical cure but a diagnostic tool.

Removing all addons/extensions, and replacing them one by one will help to find the actual addon that might be causing the issue. Yes, it’s a royal pain in the backside, but effective.

Naturally allow some time between adding each addon for the issue to arise. When it does, the last addon reintroduced would likely be the culprit.

From that point you should find an updated version of the addon (compatible with the new TB version) or find a replacement.

• https://addons.thunderbird.net/en-US/thunderbird/

Regards.

[SteelCat]

sorry for not marking unsolved

[panther@thunder ~]$ thunderbird --safe-mode
[ImapModuleLoader] Using nsImapService.cpp
console.error: (new UnknownCollectionError("Unknown Collection \"thunderbird/url-parser-default-unknown-schemes-interventions\"", "resource://services-settings/RemoteSettingsClient.sys.mjs", 189))
console.error: services.settings: 
  Remote Settings startup changesets bundle could not be extracted (TypeError: serverInfo.capabilities.attachments is undefined)
console.error: services.settings: 
  Message: UnknownCollectionError: Unknown Collection "thunderbird/remote-permissions"
  Stack:
    UnknownCollectionError@resource://services-settings/RemoteSettingsClient.sys.mjs:189:5
sync@resource://services-settings/RemoteSettingsClient.sys.mjs:635:13
_beforeUIStartup@resource:///modules/MailGlue.sys.mjs:586:19
observe@resource:///modules/MailGlue.sys.mjs:449:14

Crash Annotation GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=5.81199) [GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt

thunderbird --version
Mozilla Thunderbird 136.0

does this help to diagnose?

[soundofthunder]

@SteelCat

does this help to diagnose?

It’s not helpful to me.

Following the procedure I suggested may help isolate the problem. Please report back with the results of that.

If you choose to ignore that possibility, I can only wish you luck.

Regards.