Keyboard not working on Asus Vivobook S 15 OLED K3502ZA

[Olli]

well the keyboard should be accesible now, post the output of

sudo libinput list-devices | egrep -i Device

again

[rbreahna]

sudo libinput list-devices | egrep -i Device                                                                                                                                                                                                  ✔  3s  
Device:           Video Bus
Device:           Power Button
Device:           Lid Switch
Device:           PixArt USB Optical Mouse
Device:           USB2.0 HD UVC WebCam: USB2.0 HD
Device:           Logitech USB Keyboard
Device:           Logitech USB Keyboard Consumer Control
Device:           Logitech USB Keyboard System Control
Device:           ASUE120B:00 04F3:31C0 Mouse
Device:           ASUE120B:00 04F3:31C0 Touchpad
Device:           Asus WMI hotkeys

[Olli]

please check your bios setting for the touchpad. is there a entry of the mode ? if so set it to basic-functionality not the extended, save and reboot

[rbreahna]

I looked everywhere, did not find any setting related to the touchpad

[rbreahna]

tried mint live usb, keyboard doesnt work there either

[Olli]

well i would download the latest iso and do a new install, but never use a second(external) keyboard while installing on a laptop with built-in keyboard. this drives the system mad. also make sure that the latest bios is installed (check the manufacturer download-page for bios-updates).
at this point i can’t recommend any other solution, maybe someone else knows better.

[Mirdarthos]

As far as I can tell, that laptop’s keyboard is still PS/2 and doesn’t work in (recent) kernels. Totally unsure 'bout that, so more than ready to be proved wrong.

[grxb]

Hy,

If you add the i8042.dumbkbd parameter to the GRUB_CMDLINE_LINUX the PS/2 keyboard will be shown in the output of the libinput list-devices (or xinput also), but sadly the keyboard still not working.

Here is my case:

[grxb@asus-s14x ~]$ cat /etc/default/grub | grep CMDLINE
GRUB_CMDLINE_LINUX_DEFAULT="quiet apparmor=1 security=apparmor resume=UUID=eeaa1257-889b-4419-9b95-ba09e5be0184 udev.log_priority=3 i8042.dumbkbd i8042.noaux i8042.noloop i8042.nomux i8042.nopnp i8042.notimeout i8042.reset=Y i8042.unlock i8042.kbdreset i8042.probe_defer"
GRUB_CMDLINE_LINUX=""

dmesg:

[    1.488694] i8042: PNP detection disabled
[    1.490802] serio: i8042 KBD port at 0x60,0x64 irq 1
[    1.608010] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input2

libinput list-devices:

Device:           AT Translated Set 2 keyboard
Kernel:           /dev/input/event2
Group:            9
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         n/a

[grxb@asus-s14x ~]$ sudo xinput
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ ASUE120B:00 04F3:31C0 Mouse             	id=14	[slave  pointer  (2)]
⎜   ↳ DuckyChannel International Co., Ltd. Ducky Keyboard Mouse	id=11	[slave  pointer  (2)]
⎜   ↳ ASUE120B:00 04F3:31C0 Touchpad          	id=15	[slave  pointer  (2)]
⎜   ↳ Logitech MX Ergo                        	id=18	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=7	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=17	[slave  keyboard (3)]
    ↳ Video Bus                               	id=6	[slave  keyboard (3)]
    ↳ DuckyChannel International Co., Ltd. Ducky Keyboard	id=8	[slave  keyboard (3)]
    ↳ USB2.0 HD UVC WebCam: USB2.0 HD         	id=13	[slave  keyboard (3)]
    ↳ Asus WMI hotkeys                        	id=16	[slave  keyboard (3)]
    ↳ DuckyChannel International Co., Ltd. Ducky Keyboard System Control	id=9	[slave  keyboard (3)]
    ↳ DuckyChannel International Co., Ltd. Ducky Keyboard Consumer Control	id=10	[slave  keyboard (3)]
    ↳ DuckyChannel International Co., Ltd. Ducky Keyboard	id=12	[slave  keyboard (3)]
    ↳ Logitech MX Ergo                        	id=19	[slave  keyboard (3)]

I have an Asus Vivobook S14 OLED K3402ZA, so I’m also interested the solution so much.

[Olli]

it’s better to open your own thread even if its the same problem or a similar problem.

[rbreahna]

Just tried this, downloaded the latest iso, installed using an onscreen keyboard. Still same problem.

Bios is at latest version.

[rbreahna]

it looks like this is a widespread issue with this line of laptops. If we can find a solution here this thread will be valuable to other people looking to use manjaro on this hardware

[zbe]

Try kernel 6.0-rc1 when available. It’s a shot in the dark though (I’m too lazy to figure out if there are any asus additions).

(Would be nice if mainline PKGBUILD for manjaro was available somewhere…sigh)

EDIT: Ok, it’s available now (PKGBUILD that is).

[Olli]

this model has even with ms-windows problems and need a specific driver for the normal use of the keyboard. good luck mates but this is a suspicious model.

[Shsrra]

Hi I have found out the patch for this laptop it is listed in the kernel bugs so it will be officially patched soon!
How can i share the link here?
on the “bugzilla.kernel .org” id is 216158

[Mirdarthos]

@Shsrra

How can i share the link here?

[HowTo] post screenshots and links

Difficulty: ★☆☆☆☆ You’ve probably been sent here by a more experienced user because you cannot post links nor screenshots so please follow the simple instructions of this tutorial below to allow you to post both screenshots and links in any post and have a short explanation of why you can’t do this easily… If you’re reading this in response to a question, please click the green link above this text to bring you to the full unabridged text of the tutorial itself. If you …

[Olli]

@Shsrra

216158

here you are:
https://bugzilla.kernel.org/show_bug.cgi?id=216158

[Shsrra]

just one more thing how can i apply the patch myself? listed there

[Olli]

as i understand this is jaus a preliminary, i can’t see any avaiable patch for now.

[zbe]

You need to compile kernel yourself:

• git clone desired kernel from manjaro gitlab
• download .patch file and put it in same directory
• edit PKGBUILD and add the patch
• build with makepkg

https://wiki.archlinux.org/title/Patching_packages
https://wiki.archlinux.org/title/PKGBUILD
https://wiki.archlinux.org/title/makepkg

[Shsrra]

Thanks everyone the keyboard now works after patching and building the kernel!