I have no sound from laptop speakers

first code.

i have used linux for over 10 years (linux mint), and recently got a new computer asus zenbook).

linuxmint has many issues to get it running properly (sound, hdmi related), and on the internet i saw recommendations on using manjaro for this computer.

i am currently testing it on a livedisk, and get no sound from the built in speakers, but the headphones work.

below is my system details:

[manjaro@manjaro ~]$ inxi -Fazy
  Kernel: 5.9.16-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-x86_64 lang=en_US keytable=us tz=UTC 
  misobasedir=manjaro misolabel=MANJARO_XFCE_2021 quiet systemd.show_status=1 
  apparmor=1 security=apparmor driver=nonfree nouveau.modeset=0 i915.modeset=1 
  Desktop: Xfce 4.14.3 tk: Gtk 3.24.23 info: xfce4-panel wm: xfwm4 
  dm: LightDM 1.30.0 Distro: Manjaro Linux 
  Type: Laptop System: ASUSTeK product: ZenBook UX325EA_UX325EA v: 1.0 
  serial: <filter> 
  Mobo: ASUSTeK model: UX325EA v: 1.0 serial: <filter> 
  UEFI: American Megatrends LLC. v: UX325EA.207 date: 09/14/2020 
  ID-1: BAT0 charge: 67.8 Wh condition: 67.8/67.1 Wh (101%) volts: 15.9/15.9 
  model: ASUSTeK UX325 type: Li-ion serial: <filter> status: Full 
  Info: Quad Core model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP 
  arch: Tiger Lake family: 6 model-id: 8C (140) stepping: 1 microcode: 56 
  L2 cache: 12 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 44864 
  Speed: 1400 MHz min/max: 400/4700 MHz Core speeds (MHz): 1: 1400 2: 1400 
  3: 1400 4: 1345 5: 1400 6: 1400 7: 1400 8: 1207 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
  Device-1: Intel UHD Graphics vendor: ASUSTeK driver: i915 v: kernel 
  bus ID: 0000:00:02.0 chip ID: 8086:9a49 
  Device-2: IMC Networks USB2.0 HD UVC WebCam type: USB driver: uvcvideo 
  bus ID: 3-6:3 chip ID: 13d3:56eb serial: <filter> 
  Display: x11 server: X.Org 1.20.10 driver: intel unloaded: modesetting 
  alternate: fbdev,vesa display ID: :0.0 screens: 1 
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") 
  s-diag: 582mm (22.9") 
  Monitor-1: eDP1 res: 1920x1080 hz: 60 dpi: 168 size: 290x170mm (11.4x6.7") 
  diag: 336mm (13.2") 
  OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 20.3.1 
  direct render: Yes 
  Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: ASUSTeK 
  driver: sof-audio-pci alternate: snd_hda_intel,snd_sof_pci 
  bus ID: 0000:00:1f.3 chip ID: 8086:a0c8 
  Device-2: ESS Asus USB DAC type: USB 
  driver: hid-generic,snd-usb-audio,usbhid bus ID: 3-4:5 chip ID: 0495:3042 
  Sound Server: ALSA v: k5.9.16-1-MANJARO 
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel port: 3000 
  bus ID: 0000:00:14.3 chip ID: 8086:a0f0 
  IF: wlo1 state: up mac: <filter> 
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd 
  v: 0.6 port: 3000 bus ID: 0000:00:0e.0 chip ID: 8086.9a0b rev: N/A 
  Local Storage: total: 961.33 GiB used: 222.2 MiB (0.0%) 
  SMART Message: Unable to run smartctl. Root privileges required. 
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel model: SSDPEKNW010T8 
  size: 953.87 GiB block size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 serial: <filter> rev: 004C temp: 33.9 C 
  ID-2: /dev/sda maj-min: 8:0 type: USB vendor: Toshiba model: TransMemory 
  size: 7.46 GiB block size: physical: 512 B logical: 512 B serial: <filter> 
  rev: 1.00 
  SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? 
  ID-1: / raw size: N/A size: 11.51 GiB used: 222.2 MiB (1.9%) fs: overlay 
  source: ERR-102 
  Alert: No Swap data was found. 
  System Temperatures: cpu: 43.0 C mobo: N/A 
  Fan Speeds (RPM): cpu: 0 
  Processes: 255 Uptime: 8m wakeups: 680 Memory: 15.34 GiB 
  used: 2.01 GiB (13.1%) Init: systemd v: 247 Compilers: gcc: N/A Packages: 
  pacman: 1203 lib: 370 flatpak: 0 Shell: Bash v: 5.1.0 
  running in: xfce4-terminal inxi: 3.2.01 
[manjaro@manjaro ~]$ 

what should i do ?

thank you

Have you asked for help on Linux Mint forum ?
they have a good expert (Mr Een) for troubleshooting audio
If you have Linux Mint installed you should get a full ALSA diagnostic from installed OS
sudo alsa-info.sh --upload
and post the link to the ALSA data to Mint forum

You could run the same ALSA diagnostic on the Manjaro ISO and post it here
but it may not be possible to add a fix or workaround to the live ISO
and audio hardware may work better once OS is installed and updated

1 Like

nikgnomic, thank you for your suggestion.

yes, MrEen did hel me a lot and got sound working, but internal mike and hdmi ooutput did not work.
so i came to try an arch distro instead.

i have installed the Manjaro OS, and am now facing a problem booting into it, which i have posted on the installation sub forum