HP Spectre X360 - No Sound

Support Sound
1

When I go to settings - sound. I can only see headphones. There are no headphones connected to my device.

Schermafdruk van 2021-11-08 12-19-39
Schermafdruk van 2021-11-08 12-19-391032×743 50.2 KB

In pulseaudio volume control I see Speakers (unavailable). I can select them there and then there is sound. After a reboot it’s again changed to headphones…
Schermafdruk van 2021-11-08 12-22-02
inxi -Fza:
System:
Kernel: 5.13.19-2-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-5.13-x86_64
root=UUID=ed2c3c67-a959-49f8-a295-518c5138836f rw rootflags=subvol=@ quiet
resume=UUID=491b5fcb-fa12-402f-874d-6ee725fbc0e0 udev.log_priority=3
Desktop: GNOME 40.5 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Convertible System: HP product: HP Spectre x360 Convertible 13-ae0xx
v: N/A serial: Chassis: type: 31 serial:
Mobo: HP model: 83B9 v: 56.50 serial: UEFI: AMI v: F.31
date: 08/07/2019
Battery:
ID-1: BAT0 charge: 47.1 Wh (88.0%) condition: 53.5/53.5 Wh (100.0%)
volts: 12.1 min: 11.6 model: HP Primary type: Li-ion serial: N/A
status: Discharging
Device-1: hid-0018:04F3:2592.0001-battery model: ELAN2514:00 04F3:2592
serial: N/A charge: N/A status: N/A
CPU:
Info: Quad Core model: Intel Core i5-8250U bits: 64 type: MT MCP
arch: Kaby Lake note: check family: 6 model-id: 8E (142) stepping: A (10)
microcode: EA cache: L2: 6 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
bogomips: 28808
Speed: 800 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 800 2: 800
3: 800 4: 800 5: 800 6: 800 7: 800 8: 800
Vulnerabilities: Type: itlb_multihit status: KVM: VMX unsupported
Type: l1tf mitigation: PTE Inversion
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel UHD Graphics 620 vendor: Hewlett-Packard driver: i915
v: kernel bus-ID: 00:02.0 chip-ID: 8086:5917 class-ID: 0300
Device-2: Cheng Uei Precision Industry (Foxlink) HP Wide Vision FHD Camera
type: USB driver: uvcvideo bus-ID: 1-5:2 chip-ID: 05c8:0815 class-ID: 0e02
serial:
Display: wayland server: X.org 1.20.13 compositor: gnome-shell driver:
loaded: i915 note: n/a (using device driver) - try sudo/root display-ID: 0
resolution: <missing: xdpyinfo>
OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 21.2.4
direct render: Yes
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3
chip-ID: 8086:9d71 class-ID: 0403
Sound Server-1: ALSA v: k5.13.19-2-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: yes
Sound Server-4: PipeWire v: 0.3.39 running: no
Network:
Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel
bus-ID: 02:00.0 chip-ID: 8086:24fd class-ID: 0280
IF: wlp2s0 state: up mac:
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb
v: 0.8 bus-ID: 1-7:3 chip-ID: 8087:0a2b class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Drives:
Local Storage: total: 357.98 GiB used: 9.28 GiB (2.6%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung
model: MZVLW256HEHP-000H1 size: 238.47 GiB block-size: physical: 512 B
logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial:
rev: CXB73H1Q temp: 29.9 C scheme: GPT
ID-2: /dev/sda maj-min: 8:0 type: USB vendor: Samsung
model: Flash Drive FIT size: 119.51 GiB block-size: physical: 512 B
logical: 512 B type: SSD serial: rev: 1100 scheme: MBR
Partition:
ID-1: / raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
used: 9.28 GiB (4.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 568 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
ID-3: /home raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
used: 9.28 GiB (4.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-4: /var/log raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
used: 9.28 GiB (4.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/nvme0n1p3 maj-min: 259:3
Sensors:
System Temperatures: cpu: 41.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 259 Uptime: 9m wakeups: 3 Memory: 7.52 GiB
used: 1.93 GiB (25.6%) Init: systemd v: 249 tool: systemctl Compilers:
gcc: N/A Packages: pacman: 981 lib: 282 Shell: Zsh v: 5.8
running-in: gnome-terminal inxi: 3.3.08
   ~   :heavy_check_mark:

aplay -l  :heavy_check_mark:
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC295 Analog [ALC295 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0

aplay -L | grep PCH  :heavy_check_mark:
sysdefault:CARD=PCH
HDA Intel PCH, ALC295 Analog
front:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
surround21:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
surround40:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
surround41:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
surround50:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
surround51:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
surround71:CARD=PCH,DEV=0
HDA Intel PCH, ALC295 Analog
hdmi:CARD=PCH,DEV=0
HDA Intel PCH, HDMI 0
hdmi:CARD=PCH,DEV=1
HDA Intel PCH, HDMI 1
hdmi:CARD=PCH,DEV=2
HDA Intel PCH, HDMI 2
hdmi:CARD=PCH,DEV=3
HDA Intel PCH, HDMI 3
hdmi:CARD=PCH,DEV=4
HDA Intel PCH, HDMI 4
usbstream:CARD=PCH
HDA Intel PCH

2

Kernel v5.13 has been marked End Of Life in recent Manjaro update announcements

So you should install kernel v5.14 (or v5.15) using Manjaro Settings Manager GUI
( manjaro-settings-manager -m msm_kernel )

OR use this terminal command

sudo mhwd-kernel --install linux514

Archwiki suggests that onboard audio is working for kernels later than v5.14.2 with package sof-firmware installed to provide snd_soc_skl driver to support internal digital array microphones

HP Spectre x360 - 13-ae005na - ArchWiki

3

Exactly same issue after changing kernels. (Tried 5.14 and 5.15)

4

There are no headphones connected to my device.

Is there anything else plugged in to the headphone/headset jack socket?

I suggest deleting PulseAudio user settings to clear any old information about audio devices

rm ~/.config/pulse/cookie ~/.config/pulse/*.tdb

and reboot system so PulseAudio can create new user files

If audio is still not working, please post more ALSA information about audio devices

sudo alsa-info.sh --upload
5

Thanks for helping
Performed these steps but still not working.

alsa info: https://alsa-project.org/db/?f=0a7fad005018f9cd933173a74f75c7a28d2389a9

6

ALSA data shows onboard ALC295 audio settings that headphone output is turned on and set to 100% level

Simple mixer control 'Headphone',0

  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [on]

But the output for the internal speakers has level set to zero and is muted

Simple mixer control 'Speaker',0

  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]

The output for the speakers may have been muted in error by the Auto-Mute Mode in ALSA
This feature is supposed to mute speakers when a jack is plugged in for external headphones
but might be not be working correctly

Simple mixer control 'Auto-Mute Mode',0

  Item0: 'Enabled'

Since the headphone socket is not in use, I suggest turning off the Auto-Mute Mode in ALSA

amixer --card=0 sset 'Auto-Mute Mode' Disabled

The Speaker output might automatically unmute when the Auto-Mute is disabled
But if needed, this command will increase audio level and unmute speakers

amixer --card=0 sset 'Speaker' 80% unmute