Fujitsu Lifebook U7410 keyboard stops working after Kernel is loaded

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1

Hi all,

i have a problem with the keyboard of my Fujitsu Lifebook U7410.
The keyboard works just fine in BIOS, LUKS decryption and GRUB, but as soon as a kernel is loaded, it stops working.
It also works in a USB live booted environment and during the installation of the OS.

Already tried different kernels as well as XFCE and KDE as desktop environments but didn’t notice any changes.

I’m using a USB keyboard as a workaround at the moment, but I would love the get rid of this issue.

Thanks in advance

2

:+1: Welcome to Manjaro! :+1:

  1. Please read this:
    How to provide good information
    and press the three dots … below your post and press the :pencil2: to give us more information so we can see what’s really going on.
    Now we know the symptom of the disease, but we need some more probing to know where the origin lies… :grin:
  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)
    Also, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text.

:+1:

P.S. If you want to notify me that you did provide this information, please :heart: this message and I’ll come back and have another look.
P.P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which exact CPU/GPU or Kernel, … you have without typing it every time

1 Like
3

Hi Fabby, here is the output of the command:

  Kernel: 5.14.7-2-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.14-x86_64
  root=UUID=93f46d74-723d-4ef8-a931-3f8df45f5e46 rw quiet
  cryptdevice=UUID=6fb7eb67-d384-4065-bf4c-3d66c6edcba3:luks-6fb7eb67-d384-4065-bf4c-3d66c6edcba3
  root=/dev/mapper/luks-6fb7eb67-d384-4065-bf4c-3d66c6edcba3 apparmor=1
  security=apparmor udev.log_priority=3
  Desktop: Xfce 4.16.0 tk: Gtk 3.24.29 info: xfce4-panel wm: xfwm 4.16.1 vt: 7
  dm: LightDM 1.30.0 Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: FUJITSU CLIENT LIMITED product: LIFEBOOK U7410
  v: 10601736746 serial: <filter> Chassis: type: 10 v: LIFEBOOK U7410
  serial: <filter>
  Mobo: FUJITSU CLIENT LIMITED model: FJNB2D4 v: A2 serial: <filter>
  UEFI: FUJITSU CLIENT LIMITED v: Version 2.14 date: 03/10/2021
Battery:
  ID-1: CMB1 charge: 49.2 Wh (100.0%) condition: 49.2/50.3 Wh (98.0%)
  volts: 16.5 min: 14.4 model: Fujitsu CP807648-01 type: Li-ion
  serial: <filter> status: Full
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse MX Master
  serial: <filter> charge: 55% (should be ignored) rechargeable: yes
  status: Discharging
Memory:
  RAM: total: 7.42 GiB used: 3.08 GiB (41.6%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: Quad Core model: Intel Core i5-10310U bits: 64 type: MT MCP
  arch: Kaby Lake note: check family: 6 model-id: 8E (142) stepping: C (12)
  microcode: EA cache: L2: 6 MiB bogomips: 35210
  Speed: 800 MHz min/max: 400/4400 MHz Core speeds (MHz): 1: 800 2: 800 3: 799
  4: 800 5: 800 6: 800 7: 797 8: 800
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_capabilities
  arch_perfmon art avx avx2 bmi1 bmi2 bts clflush clflushopt cmov constant_tsc
  cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms
  est f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window
  hwp_epp hwp_notify ibpb ibrs ibrs_enhanced ida intel_pt invpcid
  invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe mpx msr mtrr
  nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni
  popcnt pse pse36 pts rdrand rdseed rdtscp rep_good sdbg sep smap smep smx ss
  ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc
  tsc_adjust tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec
  xsaveopt xsaves xtopology xtpr
  Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
  mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
  mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
  Type: srbds mitigation: TSX disabled
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel CometLake-U GT2 [UHD Graphics]
  vendor: Fujitsu Client Limited driver: i915 v: kernel bus-ID: 00:02.0
  chip-ID: 8086:9b41 class-ID: 0300
  Device-2: Chicony FJ Camera type: USB driver: uvcvideo bus-ID: 1-8:8
  chip-ID: 04f2:b6a0 class-ID: 0e02
  Display: x11 server: X.Org 1.20.13 compositor: xfwm4 v: 4.16.1 driver:
  loaded: modesetting unloaded: fbdev,vesa display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 5760x1080 s-dpi: 96 s-size: 1524x285mm (60.0x11.2")
  s-diag: 1550mm (61")
  Monitor-1: eDP-1 res: 1920x1080 hz: 60 dpi: 158 size: 309x174mm (12.2x6.9")
  diag: 355mm (14")
  Monitor-2: DP-2 res: 1920x1080 hz: 60 dpi: 96 size: 509x286mm (20.0x11.3")
  diag: 584mm (23")
  Monitor-3: DP-1-1 res: 1920x1080 hz: 60 dpi: 96 size: 509x286mm (20.0x11.3")
  diag: 584mm (23")
  OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.2.3
  direct render: Yes
Audio:
  Device-1: Intel Comet Lake PCH-LP cAVS vendor: Fujitsu Client Limited
  driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_sof_pci_intel_cnl
  bus-ID: 00:1f.3 chip-ID: 8086:02c8 class-ID: 0403
  Device-2: Logitech H390 headset with microphone type: USB
  driver: hid-generic,snd-usb-audio,usbhid bus-ID: 1-3.1:5 chip-ID: 046d:0a8f
  class-ID: 0300
  Device-3: Fujitsu USB Audio type: USB
  driver: hid-generic,snd-usb-audio,usbhid bus-ID: 1-4.2:7 chip-ID: 04c5:1570
  class-ID: 0300 serial: <filter>
  Sound Server-1: ALSA v: k5.14.7-2-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.19 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.38 running: no
Network:
  Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v: kernel
  bus-ID: 00:14.3 chip-ID: 8086:02f0 class-ID: 0280
  IF: wlp0s20f3 state: down mac: <filter>
  Device-2: Intel Ethernet I219-LM vendor: Fujitsu Client Limited
  driver: e1000e v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:0d4e
  class-ID: 0200
  IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
  broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  IF-ID-1: vpn0 state: down mac: N/A
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
  bus-ID: 1-10:10 chip-ID: 8087:0026 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
  rfk-block: hardware: no software: yes address: see --recommends
Logical:
  Message: No logical block device data found.
  Device-1: luks-6fb7eb67-d384-4065-bf4c-3d66c6edcba3 maj-min: 254:0
  type: LUKS dm: dm-0 size: 238.17 GiB
  Components:
  p-1: nvme0n1p2 maj-min: 259:2 size: 238.17 GiB
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 238.47 GiB used: 15.67 GiB (6.6%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Toshiba model: KBG40ZNV256G KIOXIA
  size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
  lanes: 4 type: SSD serial: <filter> rev: AEJA0103 temp: 16.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 238.17 GiB size: 233.37 GiB (97.99%)
  used: 15.67 GiB (6.7%) fs: ext4 dev: /dev/dm-0 maj-min: 254:0
  mapped: luks-6fb7eb67-d384-4065-bf4c-3d66c6edcba3 label: N/A
  uuid: 93f46d74-723d-4ef8-a931-3f8df45f5e46
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
  used: 440 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
  label: NO_LABEL uuid: E250-5A3E
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-2:11 info: HP Smart Card Keyboard type: Keyboard,Smart Card
  driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s
  power: 100mA chip-ID: 03f0:1024 class-ID: 0b00 serial: <filter>
  Hub-2: 1-3:3 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 2.1
  speed: 480 Mb/s chip-ID: 0451:8142 class-ID: 0900
  Device-1: 1-3.1:5 info: Logitech H390 headset with microphone
  type: Audio,HID driver: hid-generic,snd-usb-audio,usbhid interfaces: 4
  rev: 1.1 speed: 12 Mb/s power: 100mA chip-ID: 046d:0a8f class-ID: 0300
  Device-2: 1-3.3:9 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
  driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
  power: 98mA chip-ID: 046d:c52b class-ID: 0300
  Hub-3: 1-4:4 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 2.1
  speed: 480 Mb/s chip-ID: 0451:8142 class-ID: 0900
  Device-1: 1-4.2:7 info: Fujitsu USB Audio type: Audio,HID
  driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 2.0
  speed: 480 Mb/s power: 100mA chip-ID: 04c5:1570 class-ID: 0300
  serial: <filter>
  Hub-4: 1-6:6 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
  power: 100mA chip-ID: 05e3:0608 class-ID: 0900
  Device-1: 1-8:8 info: Chicony FJ Camera type: Video driver: uvcvideo
  interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 04f2:b6a0
  class-ID: 0e02
  Device-2: 1-10:10 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb
  interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0026
  class-ID: e001
  Hub-5: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1 speed: 10 Gb/s
  chip-ID: 1d6b:0003 class-ID: 0900
  Hub-6: 2-3:2 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 3.0
  speed: 5 Gb/s chip-ID: 0451:8140 class-ID: 0900
  Hub-7: 2-4:3 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 3.0
  speed: 5 Gb/s chip-ID: 0451:8140 class-ID: 0900
  Hub-8: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-9: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s
  chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 54.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 255 Uptime: 6h 17m wakeups: 15 Init: systemd v: 249
  tool: systemctl Compilers: gcc: 11.1.0 Packages: pacman: 1171 lib: 321
  flatpak: 0 Shell: Bash v: 5.1.8 running-in: xfce4-terminal inxi: 3.3.07
4

Please read this:

Especially the Linux has multiple kernels section, then try an LTS kernel and hopefully the problem will go away “automagically”. :grin:

:crossed_fingers:

1 Like
5

Within those kernels I tried, there were 5.10 (LTS), 5.4 (LTS), 4.19 (LTS) and 4.9 (LTS).
The keyboard worked on none of them.

6

I read a lot of USB hubs - have tried removing every connected usb devices?

USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-2:11 info: HP Smart Card Keyboard type: Keyboard,Smart Card
  driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s
  power: 100mA chip-ID: 03f0:1024 class-ID: 0b00 serial: <filter>
  Hub-2: 1-3:3 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 2.1
  speed: 480 Mb/s chip-ID: 0451:8142 class-ID: 0900
  Device-1: 1-3.1:5 info: Logitech H390 headset with microphone
  type: Audio,HID driver: hid-generic,snd-usb-audio,usbhid interfaces: 4
  rev: 1.1 speed: 12 Mb/s power: 100mA chip-ID: 046d:0a8f class-ID: 0300
  Device-2: 1-3.3:9 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
  driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
  power: 98mA chip-ID: 046d:c52b class-ID: 0300
  Hub-3: 1-4:4 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 2.1
  speed: 480 Mb/s chip-ID: 0451:8142 class-ID: 0900
  Device-1: 1-4.2:7 info: Fujitsu USB Audio type: Audio,HID
  driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 2.0
  speed: 480 Mb/s power: 100mA chip-ID: 04c5:1570 class-ID: 0300
  serial: <filter>
  Hub-4: 1-6:6 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
  power: 100mA chip-ID: 05e3:0608 class-ID: 0900
  Device-1: 1-8:8 info: Chicony FJ Camera type: Video driver: uvcvideo
  interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 04f2:b6a0
  class-ID: 0e02
  Device-2: 1-10:10 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb
  interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0026
  class-ID: e001
  Hub-5: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1 speed: 10 Gb/s
  chip-ID: 1d6b:0003 class-ID: 0900
  Hub-6: 2-3:2 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 3.0
  speed: 5 Gb/s chip-ID: 0451:8140 class-ID: 0900
  Hub-7: 2-4:3 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 3.0
  speed: 5 Gb/s chip-ID: 0451:8140 class-ID: 0900
  Hub-8: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-9: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s
  chip-ID: 1d6b:0003 class-ID: 0900
1 Like
7

Yes I tried that as well, sadly without success.