Fuji Xerox DocuPrint 265M z visable-print queue says printing but no printed page in tray

I have managed to install the Fuji Xerox DocuPrint 265M z (black only) laser printer with CUPS and the printer is visible the print queue.

It also gives a status of:

  • printing
  • number of pages,
  • completed

but there is nothing in the physical output tray.

The printer is connected though Wi-Fi and is operating under a Mint and a Windows OS (also connected via WiFi)

I am trying to print from a laptop with Manjaro 20.02 installed.

:+1: Welcome to Manjaro! :+1:

  1. Please read this:
    How to provide good information
    and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies…

  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)

  3. the output to both lpstat -v and lpstat -l -p szPrinterName would be appreciated. (where obviously, szPrinterName is the name of your printer)


P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which CPU/GPU or Kernel, … you have without typing it every time

I have updated my profile as suggested and the output of lpstat -v is:

    device for FUJI_XEROX_DocuPrint_M265_z: dnssd://FX%20DocuPrint%20M265%20z._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-30055caf0540
    device for HP_LaserJet_CP1525nw: hp:/net/HP_LaserJet_CP1525nw?ip=

The output of lpstat -l -p FUJI_XEROX_DocuPrint_M265_z is:

printer FUJI_XEROX_DocuPrint_M265_z is idle.  enabled since Wed 03 Mar 2021 16:35:44 
       Form mounted: 
       Content types: any 
       Printer types: unknown 
       Description: FUJI XEROX DocuPrint M265 z 
       Alerts: none 
       Location: office 
       Connection: direct 
       Interface: /etc/cups/ppd/FUJI_XEROX_DocuPrint_M265_z.ppd 
       On fault: no alert 
       After fault: continue 
       Users allowed: 
       Forms allowed: 
       Banner required 
       Charset sets: 
       Default pitch: 
       Default page size: 
       Default port settings: 

And the output of inxi --admin --verbosity=7 --filter --no-host --width is:

 Kernel: 5.11.1-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.1  
 parameters: BOOT_IMAGE=/boot/vmlinuz-5.11-x86_64  
 root=UUID=6082294f-cfed-4298-b2a8-bdf4116342ba ro quiet apparmor=1  
 security=apparmor udev.log_priority=3  
 Desktop: KDE Plasma 5.21.1 tk: Qt 5.15.2 wm: kwin_x11 dm: SDDM  
 Distro: Manjaro Linux  
 Type: Laptop System: Acer product: Aspire A114-31 v: V1.29 serial: <filter>  
 Chassis: type: 10 serial: <filter>  
 Mobo: APL model: Bulbasaur_AP_S v: V1.29 serial: <filter> UEFI: Insyde  
 v: 1.29 date: 10/29/2018  
 ID-1: BAT1 charge: 34.9 Wh condition: 34.9/37.0 Wh (94%) volts: 8.7/7.7  
 model: PANASONIC AP16M5J type: Li-ion serial: <filter> status: Full  
 RAM: total: 3.68 GiB used: 1.77 GiB (48.0%)  
 RAM Report: permissions: Unable to run dmidecode. Root privileges required.  
 Info: Quad Core model: Intel Celeron N3450 bits: 64 type: MCP arch: Goldmont  
 family: 6 model-id: 5C (92) stepping: 9 microcode: 40 L2 cache: 1024 KiB  
 bogomips: 8756  
 Speed: 2016 MHz min/max: 800/2200 MHz Core speeds (MHz): 1: 2016 2: 904  
 3: 1220 4: 1997  
 Flags: 3dnowprefetch acpi aes aperfmperf apic arat arch_capabilities  
 arch_perfmon art bts cat_l2 clflush clflushopt cmov constant_tsc cpuid  
 cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts ept ept_ad erms est  
 flexpriority fpu fsgsbase fxsr ht ibpb ibrs ida intel_pt lahf_lm lm mca mce  
 md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe  
 pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pts rdrand rdseed  
 rdt_a rdtscp rep_good sdbg sep sha_ni smap smep ss sse sse2 sse4_1 sse4_2  
 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer  
 tsc_known_freq tsc_reliable vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec  
 xsaveopt xsaves xtopology xtpr  
 Vulnerabilities: Type: itlb_multihit status: Not affected  
 Type: l1tf status: Not affected  
 Type: mds status: Not affected  
 Type: meltdown status: Not affected  
 Type: spec_store_bypass status: Not affected  
 Type: spectre_v1  
 mitigation: usercopy/swapgs barriers and __user pointer sanitization  
 Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,  
 IBRS_FW, STIBP: disabled, RSB filling  
 Type: srbds status: Not affected  
 Type: tsx_async_abort status: Not affected  
 Device-1: Intel HD Graphics 500 vendor: Acer Incorporated ALI driver: i915  
 v: kernel bus ID: 00:02.0 chip ID: 8086:5a85 class ID: 0300  
 Device-2: Chicony VGA WebCam type: USB driver: uvcvideo bus ID: 1-7:4  
 chip ID: 04f2:b5e0 class ID: 0e02 serial: <filter>  
 Display: x11 server: X.Org 1.20.10 compositor: kwin_x11 driver:  
 loaded: intel unloaded: modesetting alternate: fbdev,vesa display ID: :0  
 screens: 1  
 Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0")  
 s-diag: 414mm (16.3")  
 Monitor-1: eDP1 res: 1366x768 hz: 60 dpi: 112 size: 310x170mm (12.2x6.7")  
 diag: 354mm (13.9")  
 OpenGL: renderer: Mesa Intel HD Graphics 500 (APL 2) v: 4.6 Mesa 20.3.4  
 direct render: Yes  
 Device-1: Intel Celeron N3350/Pentium N4200/Atom E3900 Series Audio Cluster  
 vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel  
 alternate: snd_soc_skl,snd_sof_pci bus ID: 00:0e.0 chip ID: 8086:5a98  
 class ID: 0403  
 Sound Server: ALSA v: k5.11.1-1-MANJARO  
 Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet  
 vendor: Acer Incorporated ALI driver: r8169 v: kernel port: 1000  
 bus ID: 02:00.1 chip ID: 10ec:8168 class ID: 0200  
 IF: enp2s0f1 state: down mac: <filter>  
 Device-2: Intel Dual Band Wireless-AC 3168NGW [Stone Peak] driver: iwlwifi  
 v: kernel port: 1000 bus ID: 03:00.0 chip ID: 8086:24fb class ID: 0280  
 IF: wlp3s0 state: up mac: <filter>  
 IP v4: <filter> type: dynamic noprefixroute scope: global  
 broadcast: <filter>  
 IP v6: <filter> type: noprefixroute scope: link  
 WAN IP: <filter>  
 Device-1: Intel Wireless-AC 3168 Bluetooth type: USB driver: btusb v: 0.8  
 bus ID: 1-5:3 chip ID: 8087:0aa7 class ID: e001  
 Message: Required tool hciconfig not installed. Check --recommends  
 Message: No RAID data was found.  
 Local Storage: total: 538.86 GiB used: 14.82 GiB (2.8%)  
 ID-1: /dev/mmcblk0 maj-min: 179:0 vendor: HP model: DF4064 size: 58.24 GiB  
 block size: physical: 512 B logical: 512 B rotation: SSD serial: <filter>  
 rev: 0x8 scheme: GPT  
 SMART Message: Unknown smartctl error. Unable to generate data.  
 ID-2: /dev/mmcblk1 maj-min: 179:24 model: 00000 size: 14.85 GiB block size:  
 physical: 512 B logical: 512 B rotation: SSD serial: <filter> scheme: MBR  
 SMART Message: Unknown smartctl error. Unable to generate data.  
 ID-3: /dev/sda maj-min: 8:0 type: USB model: KESU USB 3.0 size: 465.76 GiB  
 block size: physical: 4096 B logical: 512 B serial: <filter> rev: 0209  
 scheme: MBR  
 SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?  
 Message: No Optical or Floppy data was found.  
 ID-1: / raw size: 57.95 GiB size: 56.79 GiB (98.00%) used: 14.82 GiB (26.1%)  
 fs: ext4 dev: /dev/mmcblk0p2 maj-min: 179:2 label: N/A  
 uuid: 6082294f-cfed-4298-b2a8-bdf4116342ba  
 ID-2: /boot/efi raw size: 300 MiB size: 299.4 MiB (99.80%)  
 used: 312 KiB (0.1%) fs: vfat dev: /dev/mmcblk0p1 maj-min: 179:1 label: N/A  
 uuid: 9744-5AA6  
 Kernel: swappiness: 60 (default) cache pressure: 100 (default)  
 ID-1: swap-1 type: file size: 512 MiB used: 0 KiB (0.0%) priority: -2  
 file: /swapfile  
 ID-1: /dev/mmcblk1p1 maj-min: 179:25 size: 14.85 GiB fs: ext4  
 label: 16GB flash drive uuid: 87396fb1-2502-454e-a5cd-9d79077a16dc  
 ID-2: /dev/sda1 maj-min: 8:1 size: 465.76 GiB fs: ext4 label: External HDD  
 uuid: 8e72b586-5180-4146-966b-b458447d7991  
 Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 8 rev: 2.0  
 speed: 480 Mb/s chip ID: 1d6b:0002 class ID: 0900  
 Device-1: 1-3:2 info: Areson Corp 2.4G Receiver type: Keyboard,Mouse  
 driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s  
 chip ID: 25a7:fa23 class ID: 0301  
 Device-2: 1-5:3 info: Intel Wireless-AC 3168 Bluetooth type: Bluetooth  
 driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s chip ID: 8087:0aa7  
 class ID: e001  
 Device-3: 1-7:4 info: Chicony VGA WebCam type: Video driver: uvcvideo  
 interfaces: 2 rev: 2.0 speed: 480 Mb/s chip ID: 04f2:b5e0 class ID: 0e02  
 serial: <filter>  
 Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 7 rev: 3.0 speed: 5 Gb/s  
 chip ID: 1d6b:0003 class ID: 0900  
 Device-1: 2-1:2 info: Samsung USB device type: Mass Storage driver: uas  
 interfaces: 1 rev: 3.0 speed: 5 Gb/s chip ID: 04e8:6031 class ID: 0806  
 serial: <filter>  
 System Temperatures: cpu: 38.0 C mobo: N/A  
 Fan Speeds (RPM): N/A  
 Processes: 183 Uptime: 11m wakeups: 2 Init: systemd v: 247 Compilers:  
 gcc: 10.2.0 Packages: 1284 pacman: 1276 lib: 405 flatpak: 0 snap: 8  
 Shell: Bash v: 5.1.0 running in: yakuake inxi: 3.3.01
  1. In the future, when providing code/output, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text so that the output looks like this:

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
    Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
    Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
    Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    instead of pasting it on another site as that makes both our lives much easier.

  2. No need to do anything right now as I’m an editor here on this site and have fixed it for you already. However, in the future I might not see your post so review my edits by pushing the orange pencil above the post I just fixed. :wink:

  3. That all looks good. Do you have a dual boot and oes it work under another OS?


No dual boot and the printer is operating fine with both Windows 10 PC and a PC running Linux Mint.
I wasn’t sure how to upload the output of those logs read where you should use a link like Dpaste. Thanks for the heads up.

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The latest PPD I can find is from 2007, so I have no further bright ides, sorry!


OK thanks Fabby, I have managed to print a test page on this printer and the HP laserJet but neither will print from the internet. :dizzy_face: :dizzy_face:

1 Like