"Failed to add printer" promt on one pc, but can add network printer on other pc

I wanted to add my printer on Manjaro (Gnome) and the settings app finds my network printer. However, when I want to add the printer the setup failes with the prompt “Failed to add printer”.

I followed all steps from the official Manjaro wiki about printing and on my Manjaro (Gnome) installation on a different pc everything works fine. I can remove and then add the printer again without problems.

What is the issue here?

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Please read this:

and what’s the output of:

lpstat -t

on both computers?

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Thanks for clarification about pasting links. I edited op.

From PC where printer is working:

scheduler is running
no system default destination
device for C1810: socket://192.168.178.28
C1810 accepting requests since Sun 11 Oct 2020 01:16:30 PM CEST
printer C1810 is idle.  enabled since Sun 11 Oct 2020 01:16:30 PM CEST

From PC where printer is not working:

scheduler is running
no system default destination
lpstat: No destinations added.
lpstat: No destinations added.
lpstat: No destinations added.
lpstat: No destinations added.

On the machine where it doesn’t work, do you have a firewall enabled?

  • If yes: turn it off and try again.

  • If no, what’s the output there of:

    ping -O -D -c 4 192.168.178.28
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Firewall is and was not enabled

Output of ping:

PING 192.168.178.28 (192.168.178.28) 56(84) bytes of data.
[1602516498.087821] 64 bytes from 192.168.178.28: icmp_seq=1 ttl=64 time=1.74 ms
[1602516499.088445] 64 bytes from 192.168.178.28: icmp_seq=2 ttl=64 time=0.459 ms
[1602516500.090969] 64 bytes from 192.168.178.28: icmp_seq=3 ttl=64 time=0.421 ms
[1602516501.104287] 64 bytes from 192.168.178.28: icmp_seq=4 ttl=64 time=0.411 ms

--- 192.168.178.28 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3018ms
rtt min/avg/max/mdev = 0.411/0.758/1.744/0.569 ms

Seems like the ping works

  • Go to Print Settings
  • Unlock if needed
  • Press + Add
  • Open Network Printer
  • Doucle-click the printer:
    2020-10-12_16-43

What happens?

(KDE here: try finding something similar in Gnome. If that doesn’t work, I’m unable to help you any further)

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Thank you for your help, I really appreciate it.
In Gnome I couldn’t find a similar setting you were referring to.
I installed KDE alongside Gnome but for some reason no printing settings module was installed although I closely followed the instructions (https://wiki.manjaro.org/index.php/Install_Desktop_Environments#KDE_Plasma_5) and I couldn’t find any package which would deliver the print settings.

Aargh! Don’t install 2 DEs for one user…

:scream:

Post how you did it and a screenshot of your Gnome stuff instead: maybe I remember from my Ubuntu days…

oopsy :sweat_smile: what’s the issue here?

I installed with

sudo pacman -S plasma kio-extras
sudo pacman -S kde-applications

rebooted and at login selected plasma

here a screenshot of the gnome settings. If I click on “Add printer” a new window opens and it searches for available network printers but there are no further options:

Lots of people run into more issues than before.

So again like the printer doesn’t exist…

Are the 2 computers/printer on 2 different WiFi networks? E.F. 2.4 GHz and 5 HGz?

(grasping at straws now)

:thinking:

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Thanks for clarification :slight_smile:

Both PCs and the printer are connected to the same network by wire.

Both computer identical, on identical network, with printer on same network…

:upside_down_face:

I don’t know what to tell you any more…

:sob:

Okay… thank you for your effort :smiley:

I will try it with a live usb and if I can add the printer there. Maybe it’s some misconfiguration somewhere deep down. In that case… probably reinstall… :thinking:

Solution: Reinstall OS

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That was going through my mind too and what I would do…

Booting a live usb and adding the printer works… so it’s probably some misconfiguration somewhere in the os.

Not necessarily: Does this also happen if you create a new user and log in there???

:thinking:

that did not work…

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  • reinstall it is then… :sob:
  • Ensure that the first thing you do after a reinstall is to add the printer before you restore your data
  • only restore your documents, not your settings! (as they somehow are messed up somewhere…)

Good luck and sorry I’ve been of absolutely no help to you…

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thank you, I will keep it in mind. Still appreciate your effort. Thanks :slight_smile:

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