Dell xps 9710 (2021) no audio

Hi, please help, dell xps 17", model 2021, audio doesn’t work, here is the terminal info:
21: PCI 1f.3: 0401 Multimedia audio controller
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: “Intel Tiger Lake-H HD Audio Controller”
Vendor: pci 0x8086 “Intel Corporation”
Device: pci 0x43c8 “Tiger Lake-H HD Audio Controller”
SubVendor: pci 0x1028 “Dell”
SubDevice: pci 0x0a5d
Revision: 0x11
Driver: “sof-audio-pci-intel-tgl”
Driver Modules: “snd_sof_pci_intel_tgl”
Memory Range: 0x618f2d8000-0x618f2dbfff (rw,non-prefetchable)
Memory Range: 0x618f000000-0x618f0fffff (rw,non-prefetchable)
IRQ: 16 (91 events)
Module Alias: “pci:v00008086d000043C8sv00001028sd00000A5Dbc04sc01i00”
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: “modprobe snd_hda_intel”
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: “modprobe snd_sof_pci_intel_tgl”

Are there any relevant errors or messages in the kernel (dmesg) log? I had a similar issue with the same sof-audio-pci-intel-tgl driver on an 2021 XPS 13. I needed to install an additional firmware package, specifically the sof-firmware package.

What’s the output of inxi -Fazy?

And as @iracigt , the content of file ~/log_dmesg.txt you get from running sudo dmesg >> ~/log_dmesg.txt (you can delete ~/log_dmesg.txt afterward).

I assume it’s audio speaker output you’re referring, not audio microphone.

A Manjaro user with a similar system reported an audio problem to ALSA recently

The patch for soundwire.conf should be available in new version of package alsa-ucm-conf

Iracigt thank you so much for the heads up, that sorted me out! thank you!!! IT BLOODY WORKED YAHOO!!!

Thank you, I am not that advanced… first steps into linux, I’ve been mac person for over a decade… but not liking their policies and locking hardware… RIGHT TO REPAIR issue… so I decided to switch… and there was no way I was going back to a mediocre OS like MS windows… so here I am! thanks for whatever you wrote… means nothing to me as of yet… but soon!!! :slight_smile:

I had the same problem with my Precision 5750 and can confirm that is works again after yesterday’s upgrade. :sunglasses: