I have been facing this random restart and screen freeze on boot for more than 7 months now, first I was on 5.15 LTS, then I tried installing 6.1 to see if this issue disappears but issue still persists.
I updated my system on 10 Oct 2023.
Any help/idea/suggestion would be much appreciated.
Does this thread help at all? Not exactly the same error message but seems to indicate there may be some problem with the Nouveau driver on various laptops including Dell XPS 9500. Try switching to the non-free Nvidia driver.
I’m not an Nvidia user so maybe someone else can give you exact instructions on how to do that.
“UCSI_GET_PDOS failed” indicates a communication issue between the USB Type-C (USB-C) and the Power Delivery (PD) subsystem.
– this is not strictly a Manjaro issue.
The best I can offer are some basic troubleshooting steps. Assuming the device actually is external, here are some things you could try:
Boot without the USB-C device connected: See if the issue remains. Note there may be other issues as a result of multiple failed boot attempts.
Update any applicable drivers/firmware: The latest update may have already done that; it may be prudent to do some research from a compatibility perspective.
Check the USB-C connection: It’s possible there’s an intermittent fault with the cable, or connector; and it doesn’t connect securely – try a different cable and see if the problem persists. Indeed, try a different type of cable and connect it to another port.
Hardware Issues: It could be a hardware problem related to the USB-C port, or the USB-C and PD controllers – contact your local computer repair dude/dudette to perform diagnostics and/or repair; or the manufacturer, if still under warranty.
Software Conflicts: This is where the forum can potentially help. Be mindful that if issue has been going on for this long, it’s likely related to software you installed about the time it started; possibly from the AUR, or another non-Arch/Manjaro source.
Check your BIOS/UEFI Settings: Resetting BIOS to the default/safe values and then testing each subsequent change in configuration may help.
@soundofthunder It does seem like what you described, I have tried starting up without the usb c connected error seems to go away, but this freezon screen issue still does come up even without usb c connected.
I will give it a go again, and see what sort of error do I get without USB-C connected, will then post here.
Thanks for your detailed analysis, I really appreciate it.
I saw no accepted solution in that thread; renaming the thread title might have been a better idea. No matter, it’s history now.
You might also try booting without your external webcam connected.
You could start by providing more extended log information without the offending USB-C device connected. What you describe could be caused by many things; and I note that many have tried to help previously without any definitive result.
One suggestion I saw was to try using proprietary Nvidia drivers instead of Nouveau; though, I’m aware that could potentially introduce greater complication. Additionally, I’m not a great fan of Nvidia to begin with, ergo, not the ideal person to ask about that.
Is the cursor able to move normally; despite the black screen?
(I ask this in case it points someone else in the right direction).