Dell G7 7588 freeze when booting

[pual]

Bug Report: Dell G7 7588 Freezing During Boot

Problem Description

• Problem 1 The computer fails to display the operating system logo after the second flashing backlight screen during startup, resulting in a black screen. However, the Caps Lock button responds, indicating that the kernel is functioning properly. Upon forcibly shutting down and restarting, the computer starts normally, but the startup is delayed due to the hard drive check caused by the forced shutdown.
• Problem 2 The computer freezes immediately upon startup, and the Caps Lock button does not respond. This suggests a potential issue with the kernel driver.

Resolution Status Solved

Solution

• Problem 1 Solution 1 Modify the grub configuration by setting GRUB_CMDLINE_LINUX_DEFAULT to "loglevel=3 rd.systemd.show_status=auto rd.udev.log-priority=3". This will prevent the display of the logo during startup (disabling Plymouth) and instead print the startup log.
• Problem 2 Solution 1 Comment the GRUB_GFXMODE and GRUB_GFXPAYLOAD_LINUX lines in the grub configuration to ensure that the NVIDIA graphics are not used by grub during startup.
• Problem 1 & Problem 2 Solution 2 Use kernel version 5.15 without modifying the grub settings.

Possible Cause

• Problem 1 The plymouth module may attempt to call the NVIDIA graphics card to display the operating system logo before the NVIDIA driver is fully initialized.
• Problem 2 The grub module may attempt to call the NVIDIA graphics card to display the grub interface before the NVIDIA driver is fully initialized.

System Information

CPU: Intel Core i7-8750H
Memory: 16057MB (4510MB used)
Resolution: 1920x1080 pixels
Display Adapter: NVIDIA GeForce GTX 1060 with Max-Q Design + Intel CoffeeLake-H GT2 [UHD Graphics 630]
OpenGL Backend: Mesa Intel(R) UHD Graphics 630 (CFL GT2)
Display Driver: The X.Org Foundation 21.1.11
Disk Information:
    nvme0n1: SAMSUNG MZVLW256HEHP-000L7
    sda: ST1000LM035-1RK172
Distributor: ManjaroLinux
Description: Manjaro Linux
Release: 23.1.3
Codename: Vulcan
Machine Name: Dell G7 7588

Full grub settings

# GRUB boot loader configuration

GRUB_DEFAULT=saved
GRUB_TIMEOUT=5
GRUB_DISTRIBUTOR="Manjaro"
GRUB_CMDLINE_LINUX_DEFAULT="loglevel=3 rd.systemd.show_status=auto rd.udev.log-priority=3"
GRUB_CMDLINE_LINUX=""

# Preload both GPT and MBR modules so that they are not missed
GRUB_PRELOAD_MODULES="part_gpt part_msdos"

# Uncomment to enable booting from LUKS encrypted devices
#GRUB_ENABLE_CRYPTODISK=y

# Set to 'countdown' or 'menu' to change timeout behavior,
# press ESC key to display menu.
GRUB_TIMEOUT_STYLE=menu

# Uncomment to use basic console
#GRUB_TERMINAL_INPUT=console

# Uncomment to disable graphical terminal
GRUB_TERMINAL_OUTPUT=console

# The resolution used on graphical terminal
# note that you can use only modes which your graphic card supports via VBE
# you can see them in real GRUB with the command 'videoinfo'
#GRUB_GFXMODE=auto

# Uncomment to allow the kernel use the same resolution used by grub
#GRUB_GFXPAYLOAD_LINUX=keep

# Uncomment if you want GRUB to pass to the Linux kernel the old parameter
# format "root=/dev/xxx" instead of "root=/dev/disk/by-uuid/xxx"
#GRUB_DISABLE_LINUX_UUID=true

# Uncomment to disable generation of recovery mode menu entries
GRUB_DISABLE_RECOVERY=true

# Uncomment and set to the desired menu colors.  Used by normal and wallpaper
# modes only.  Entries specified as foreground/background.
GRUB_COLOR_NORMAL="light-gray/black"
GRUB_COLOR_HIGHLIGHT="green/black"

# Uncomment one of them for the gfx desired, a image background or a gfxtheme
#GRUB_BACKGROUND="/usr/share/grub/background.png"
GRUB_THEME="/usr/share/grub/themes/manjaro/theme.txt"

# Uncomment to get a beep at GRUB start
#GRUB_INIT_TUNE="480 440 1"

# Uncomment to make GRUB remember the last selection. This requires
# setting 'GRUB_DEFAULT=saved' above.
GRUB_SAVEDEFAULT=true

# Uncomment to disable submenus in boot menu
#GRUB_DISABLE_SUBMENU=y

# Uncomment this option to enable os-prober execution in the grub-mkconfig command
GRUB_DISABLE_OS_PROBER=false

# Uncomment to ensure that the root filesystem is mounted read-only so that
# systemd-fsck can run the check automatically. We use 'fsck' by default, which
# needs 'rw' as boot parameter, to avoid delay in boot-time. 'fsck' needs to be
# removed from 'mkinitcpio.conf' to make 'systemd-fsck' work.
# See also Arch-Wiki: https://wiki.archlinux.org/index.php/Fsck#Boot_time_checking
#GRUB_ROOT_FS_RO=true

[cscs]

Hullo,
A quick clarification or two…

@pual

Uncomment the GRUB_GFXMODE and GRUB_GFXPAYLOAD_LINUX

@pual

# The resolution used on graphical terminal
# note that you can use only modes which your graphic card supports via VBE
# you can see them in real GRUB with the command 'videoinfo'
#GRUB_GFXMODE=auto

# Uncomment to allow the kernel use the same resolution used by grub
#GRUB_GFXPAYLOAD_LINUX=keep

These are commented.

@pual

Possible Cause

• Problem 1 The plymouth module may attempt to call the NVIDIA graphics card to display the operating system logo before the NVIDIA driver is fully initialized.
• Problem 2 The grub module may attempt to call the NVIDIA graphics card to display the grub interface before the NVIDIA driver is fully initialized.

Was this in conjunction with kms and relevant MODULES or no?
(kms nvidia nvidia_modeset nvidia_uvm nvidia_drm)

https://wiki.archlinux.org/title/Kernel_mode_setting

PS.
For a comprehensive ‘disable or remove plymouth’ guide see here:

[HowTo] Disable or Remove Plymouth (boot splash)

In the year 2024 many Manjaro ISOs provide and enable plymouth by default. Which is to say it is not a system-critical component. It also has a nasty habit of breaking boot under various circumstances. In those cases, or simply to avoid the bloat, you can temporarily disable plymouth, permanently disable it, or remove it entirely. First an introduction to boot options for Grub You can tempoarily edit (add, remove, or change) boot options during boot from grub if you hit ‘e’ at selection. …

[pual]

ok . i’ll modify my posts.
thanks.