Can't access some websites

SebC · 9 December 2024 22:37

Hello,
First thing first, I introduce myself, as on any forum : I am Sébastien, from France, aged 52, completely beginner concerning Linux (now you know whom you’re dealing with ).
I’ve been testing many distributions (is that the right word ?) and always had some troubles. Ubuntu Mate was a good one but my monitor switched to sleep mode sometimes, and no solution was found. This is why I decided to try a non-Ubuntu based version, and I know have the same issue I had with Kubuntu : I cannot access some websites : Outlook webmail, Youcare (I do not really like Gogle, Yaho…), Météo France, and many others. I wanted to try with my WIFI connection, but it doesn’t work. Any idea what I can do ?
Thanks a lot.
Regards,
Seb

cscs · 10 December 2024 00:10

Hi and welcome,

Sure, or "Distro"s.

I can already a haiku about DNS, but we are not sure yet.

Just to be clear - you can connect to the internet, but only some sites cannot be accessed using the browser? But some other sites do work?

Its usually best to start with some system information, so please run this command and copy the output here;

inxi -Farz

For a general guide including how to format code, etc, please see this:

ruziel · 10 December 2024 09:30

Welcome! Hang in there & collectively we will get you sorted. Congrats for taking the leap into Linux user world. It gets easier…R

SebC · 27 December 2024 18:13

Hi,
If I type the command you told me, Iobtain this :

    ~  inxi -Farz                                                                                     ✔ 
System:
  Kernel: 6.12.4-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc avail: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.12-x86_64
    root=UUID=a59517ea-a352-42fe-85b1-b9c95d9ab835 rw quiet splash
    udev.log_priority=3
  Desktop: KDE Plasma v: 6.2.4 tk: Qt v: N/A info: frameworks v: 6.8.0
    wm: kwin_x11 vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux
Machine:
  Type: Desktop System: HP product: HP EliteDesk 800 G5 Desktop Mini v: SBKPF
    serial: <superuser required> Chassis: type: 6 serial: <superuser required>
  Mobo: HP model: 8594 v: KBC Version 08.09.20 serial: <superuser required>
    part-nu: 8DZ09EA#ABF uuid: <superuser required> UEFI: HP
    v: R21 Ver. 02.20.00 date: 12/15/2023
CPU:
  Info: model: Intel Core i7-8700 bits: 64 type: MT MCP arch: Coffee Lake
    gen: core 8 level: v3 note: check built: 2018 process: Intel 14nm family: 6
    model-id: 0x9E (158) stepping: 0xA (10) microcode: 0xF8
  Topology: cpus: 1x dies: 1 clusters: 6 cores: 6 threads: 12 tpc: 2
    smt: enabled cache: L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 1.5 MiB
    desc: 6x256 KiB L3: 12 MiB desc: 1x12 MiB
  Speed (MHz): avg: 900 min/max: 800/4600 scaling: driver: intel_pstate
    governor: powersave cores: 1: 900 2: 900 3: 900 4: 900 5: 900 6: 900 7: 900
    8: 900 9: 900 10: 900 11: 900 12: 900 bogomips: 76831
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling mitigation: Microcode
  Type: itlb_multihit status: KVM: Split huge pages
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: conditional;
    RSB filling; PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel CoffeeLake-S GT2 [UHD Graphics 630] vendor: Hewlett-Packard
    driver: i915 v: kernel arch: Gen-9.5 process: Intel 14nm built: 2016-20
    ports: active: DP-1 empty: DP-2, DP-3, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0
    chip-ID: 8086:3e92 class-ID: 0300
  Display: x11 server: X.Org v: 21.1.14 with: Xwayland v: 24.1.4
    compositor: kwin_x11 driver: X: loaded: modesetting alternate: fbdev,vesa
    dri: iris gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1280x1024 s-dpi: 96 s-size: 338x270mm (13.31x10.63")
    s-diag: 433mm (17.03") monitors: <missing: xrandr>
  Monitor-1: DP-1 model: Belinea/Maxdata B101920 serial: <filter>
    built: 2006 res: 1280x1024 dpi: 88 gamma: 1.2 size: 376x301mm (14.8x11.85")
    diag: 476mm (18.8") ratio: 5:4 modes: max: 1280x1024 min: 720x400
  API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
    device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris x11: drv: iris
    inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.2.8-arch1.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel UHD Graphics 630 (CFL
    GT2) device-ID: 8086:3e92 memory: 3.68 GiB unified: yes
  API: Vulkan v: 1.4.303 layers: N/A device: 0 type: integrated-gpu
    name: Intel UHD Graphics 630 (CFL GT2) driver: N/A device-ID: 8086:3e92
    surfaces: xcb,xlib
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel alternate: snd_soc_avs,snd_sof_pci_intel_cnl
    bus-ID: 00:1f.3 chip-ID: 8086:a348 class-ID: 0403
  API: ALSA v: k6.12.4-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Ethernet I219-LM vendor: Hewlett-Packard driver: e1000e
    v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:15bb class-ID: 0200
  IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
  Device-2: Intel Wi-Fi 6 AX200 driver: N/A modules: iwlwifi pcie: gen: 2
    speed: 5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:2723 class-ID: 0280
  Info: services: NetworkManager,systemd-timesyncd
Bluetooth:
  Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
    speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-14:4 chip-ID: 8087:0029
    class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Drives:
  Local Storage: total: 238.47 GiB used: 11.27 GiB (4.7%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: KIOXIA model: N/A
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 tech: SSD serial: <filter> fw-rev: AGHA4101 temp: 27.9 C
    scheme: GPT
Partition:
  ID-1: / raw-size: 238.18 GiB size: 233.38 GiB (97.99%)
    used: 11.27 GiB (4.8%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 35.0 C pch: 31.0 C mobo: N/A
  Fan Speeds (rpm): N/A
Repos:
  Packages: pm: pacman pkgs: 1221 libs: 351 tools: pamac pm: flatpak pkgs: 0
  Active pacman repo servers in: /etc/pacman.d/mirrorlist
    1: https://mirror.hostiko.network/manjaro/stable/$repo/$arch
    2: https://volico.mm.fcix.net/manjaro/stable/$repo/$arch
    3: https://nocix.mm.fcix.net/manjaro/stable/$repo/$arch
    4: https://manjaro.c3sl.ufpr.br/stable/$repo/$arch
    5: https://mirror.ufro.cl/manjaro/stable/$repo/$arch
    6: https://repo.ialab.dsu.edu/manjaro/stable/$repo/$arch
    7: https://ziply.mm.fcix.net/manjaro/stable/$repo/$arch
    8: http://ftp.rz.tu-bs.de/pub/mirror/manjaro.org/repos/stable/$repo/$arch
    9: https://cofractal-ewr.mm.fcix.net/manjaro/stable/$repo/$arch
    10: https://edgeuno-bog2.mm.fcix.net/manjaro/stable/$repo/$arch
    11: https://mirrors2.manjaro.org/stable/$repo/$arch
    12: https://gsl-syd.mm.fcix.net/manjaro/stable/$repo/$arch
    13: https://mirror.alpix.eu/manjaro/stable/$repo/$arch
    14: https://mirror.math.princeton.edu/pub/manjaro/stable/$repo/$arch
    15: http://mirror.is.co.za/mirrors/manjaro.org/stable/$repo/$arch
    16: https://mirror.easyname.at/manjaro/stable/$repo/$arch
    17: http://mirror.fcix.net/manjaro/stable/$repo/$arch
    18: https://coresite.mm.fcix.net/manjaro/stable/$repo/$arch
    19: https://mirror.archlinux.tw/Manjaro/stable/$repo/$arch
    20: https://uvermont.mm.fcix.net/manjaro/stable/$repo/$arch
    21: https://ftp.lysator.liu.se/pub/manjaro/stable/$repo/$arch
    22: https://ridgewireless.mm.fcix.net/manjaro/stable/$repo/$arch
    23: https://ftp.gwdg.de/pub/linux/manjaro/stable/$repo/$arch
    24: https://manjaro.mirrors.lavatech.top/stable/$repo/$arch
    25: https://irltoolkit.mm.fcix.net/manjaro/stable/$repo/$arch
    26: https://nnenix.mm.fcix.net/manjaro/stable/$repo/$arch
    27: https://mirrors.manjaro.org/repo/stable/$repo/$arch
    28: https://codingflyboy.mm.fcix.net/manjaro/stable/$repo/$arch
    29: https://mirror.raiolanetworks.com/manjaro/stable/$repo/$arch
    30: https://mirror.koddos.net/manjaro/stable/$repo/$arch
    31: https://ipng.mm.fcix.net/manjaro/stable/$repo/$arch
    32: https://manjaro.ipacct.com/manjaro/stable/$repo/$arch
    33: https://mnvoip.mm.fcix.net/manjaro/stable/$repo/$arch
    34: https://forksystems.mm.fcix.net/manjaro/stable/$repo/$arch
    35: https://ohioix.mm.fcix.net/manjaro/stable/$repo/$arch
    36: https://southfront.mm.fcix.net/manjaro/stable/$repo/$arch
    37: https://ask4.mm.fcix.net/manjaro/stable/$repo/$arch
    38: https://opencolo.mm.fcix.net/manjaro/stable/$repo/$arch
Info:
  Memory: total: 8 GiB note: est. available: 7.53 GiB used: 3.89 GiB (51.6%)
  Processes: 289 Power: uptime: 1h 53m states: freeze,mem,disk suspend: deep
    avail: s2idle wakeups: 1 hibernate: platform avail: shutdown, reboot,
    suspend, test_resume image: 3 GiB services: org_kde_powerdevil,
    power-profiles-daemon, upowerd Init: systemd v: 256 default: graphical
    tool: systemctl
  Compilers: gcc: 14.2.1 Shell: Zsh v: 5.9 default: Bash v: 5.2.37
    running-in: konsole inxi: 3.3.36

SebC · 27 December 2024 18:17

The kind of issue my computer has is that I can’t access some websites after some time running, or when I switch it on. The problem is solved when I supress the active LAN connection, then create a new one. I also have to ask my WIFI printer its address, and change it in Manjaro’s parameters. DHCP issue ?

Thanks a lot.

Regards,

Sébastien

Wollie · 27 December 2024 18:22

Could it be that you run out of RAM? Have you cleaned the cache when the issue occured? I would recommend you to implement a swap partition or file.

SebC · 27 December 2024 18:26

This would be strange, wouldn’t it ? This computer was designed for Win10 and worked with Win11 also. And I do not have this issue with Gnome based distros (but other issues).

wind77 · 27 December 2024 18:35

Are you using wired connection, or wireless connection to access internet?
What brand / model of modem / router you are using?
When you cannot access some websites, does it happen to all websites at that time? Or only the same few websites?
Which browser you are using?
When you cannot access some websites, can you do a ping on your terminal?
ping google.com

Let’s get these done first, before we probe other possible causes.

SebC · 27 December 2024 19:53

Wired for the computer, WIFI for the printer
I couldn’t tell. It’s my provider’s box
Nope, only some websites
Mainly Chrome, but also happens with Firefox and Edge
I’ll try not to forget. Works fine at that precise moment

wind77 · 27 December 2024 20:30

Ok, further questions:

Do you observe a certain pattern in the inaccessibility issue? Example: only happen on certain websites, only happen on certain timing, only happen on certain browser, only happen after x hours of internet usage?
When inaccessibility happens, what error message is displayed on your browser? Do all affected websites produce same error message?
Are you able to identify the brand / model of your modem / router? I am asking this because few months ago, i changed my internet service provider (ISP) and they provided new all-in-one box (modem and router in 1 device). Since then, i have been experiencing intermittent connection on both my wired and wireless connections. The ISP investigated and found no issue, but the problem persisted. Then, i performed my own investigation and found out that the all-in-one box (some China brand, new model) provided, was using out-dated kernel (5 years old), and it has been modded by Chinese, which constantly transmitting data to some unknown server. I raised the issue with my ISP, and they eventually reluctantly changed the box to a Taiwan brand. Since then, my intermittent connection issue resolved.
When intermittent connection happens, what would resolve the issue? Do you leave computer on for few minutes, and the connection auto-restore by itself? Or you need to reboot your computer? Or you need to reboot your modem/router?

SebC · 27 December 2024 20:53

Nope. It’s random. It mainly happens a certain amount of hours not using the web.
The page isn’t displayed, and the the page is like there is no connection kind of my computer is offline.
It’s an all-in-one, but I’ve been using it for years. Still, the issue is with KDE distros, as if the OS was not able to find the right IP address.
“kill” the actual connection, and create a new one for the computer, and ask my printer’s address to enter it manually on Manjaro. No need to reboot anything. I was wondering whether static IP would solve the problem. I have many WIFI connected devices, and no issue. I’m not sure the router is the problem.

wind77 · 27 December 2024 21:35

If you could provide the error message, that would be helpful - whether it is a timeout error, or server error, or anything.

From your inxi -Farz output, there is nothing I could identify as potential problem.
And I presume you haven’t done some unknown tweaking on your default network settings.

Since you mentioned the intermittent issue is random, the issue is unlikely related to your OS / software, and I tend to suspect either one of the followings:

hardware-related (RAM / storage) - corrupted network setting files.
device issue (your router)
ISP-related issue (though why ISP would block random websites at random timing, I do not know. I only know that if I suddenly cannot access some websites, Tor Browser usually is my solution).

To rule out (1), I notice your computer has WiFi card installed.
Could you try to connect your computer to your router via WiFi, and see if the connection stable?

To rule out (3), try to use Tor Browser when you experience intermittent connection.

However, given the above, your modem / router box would be my prime suspect.

I might be prejudiced, but I don’t think a ISP-provided device would be able to handle too many connections, especially you also indicated that “I’ve been using it for years”, ie. it is an old device.

If the above troubleshooting to rule out (1) and (3) doesn’t work for you, you might want to borrow a router/modem to test the connection.
Or, simply invest in a new one.

SebC · 27 December 2024 22:21

I cannot connect my computer to my router via WiFi (I don’t know how to). The other distros, and Windows look for connections available, and you choose the right one. With Manjaro, it seems I have to connect manually, and there are too many things to fill for my knowledge.

wind77 · 27 December 2024 22:34

From your system tray, click the icon Networks (or you can also launch Networks from Application Launcher (the equivalent of Start Menu in WinOS)

Ensure the WiFi icon is in enabled state.

From the list of WiFi networks shown, select your network in use, key in the password, and click enter.

That’s all.

SebC · 27 December 2024 22:38

It looks like the WiFi card is not activated. When I try to connect, no network is shown.

cscs · 27 December 2024 22:46

The wireless connection in plasma should look similar to this

From which you should be able to select a network to connect to, and should be prompted for a password if/when needed.

SebC:

  Device-2: Intel Wi-Fi 6 AX200 driver: N/A modules: iwlwifi pcie: gen: 2
    speed: 5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:2723 class-ID: 0280
  Info: services: NetworkManager,systemd-timesyncd

Your wireless card seems to be inoperable at the moment.

Does this happen to be a dual-boot with windoze?

This card should be working out of the box.
But in situations where windoze was not fully shutdown (fast start enabled = hibernation instead of shutdown) it would not function.

Example related thread

SebC · 27 December 2024 23:07

No Winwhatever on my computer. Single boot

Nachlese · 27 December 2024 23:09

Nothing written on it, no sticker or anything if you turn it over and look at the back side?

So it is a wireless capable device - and it works exactly the same with Manjaro:
you scan the network (this is done automatically) and then choose the correct one (your router) and then you are asked for the password to the network …

SebC · 27 December 2024 23:11

Here is what I obtain :

Nachlese · 27 December 2024 23:13

Use the network icon in the panel to select the network - you appear to go a different route here.