As shown in the image, no Wi-Fi networks are available, and I can’t connect to any.
the scenario:
This issue began a few weeks ago.
- On startup: Sometimes, Wi-Fi networks don’t appear, and I can’t turn Wi-Fi on or off. This is happening more often now.
- While running: The Wi-Fi connection suddenly drops, but the icon remains in the system tray. If I try to turn Wi-Fi off, I can’t turn it back on. Restarting or shutting down the laptop then triggers scenario 1.
some workarounds:
- restarting/shutting down several times fixed the problem in the beginning. but now this isn’t working.
- Connecting the laptop (when turned off) to the router via LAN cable makes Wi-Fi networks appear on startup.
- If I add usb-wifi adapter, then wifi is shown and can be connected. but it doesn’t work properly.
- latest try: I (physically) opened the laptop, cleaned inside, and turn on the laptop. Then it showed the wifi networks and can be connected properly. but after a few moments, scenario 2 happened
what can I do now? (wired connection works tho)
here are some outputs that may be helpful:
when wifi is working:
inxi -Fazy
System:
Kernel: 6.1.94-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.1.1
clocksource: tsc avail: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
root=UUID=97fdd153-9839-4383-a792-0cd6da7fefe7 rw quiet apparmor=1
security=apparmor udev.log_priority=3
Desktop: KDE Plasma v: 6.0.5 tk: Qt v: N/A info: frameworks v: 6.3.0
wm: kwin_x11 vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux
Machine:
Type: Laptop System: Acer product: TravelMate P449-G2-M v: V1.09
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Acer model: Pavo_Grus_SK v: V1.09 serial: <superuser required>
part-nu: TravelMate P449-G2-M_1169_1.09 uuid: <superuser required>
UEFI-[Legacy]: Insyde v: 1.09 date: 01/29/2018
Battery:
ID-1: BAT0 charge: 23.8 Wh (61.2%) condition: 38.9/48.3 Wh (80.5%)
power: 6.1 W volts: 15.2 min: 15.2 model: AC14B8K type: Li-ion serial: N/A
status: discharging
CPU:
Info: model: Intel Core i5-7200U bits: 64 type: MT MCP arch: Amber/Kaby Lake
note: check gen: core 7 level: v3 note: check built: 2017 process: Intel 14nm
family: 6 model-id: 0x8E (142) stepping: 9 microcode: 0xF4
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
L3: 3 MiB desc: 1x3 MiB
Speed (MHz): avg: 500 high: 600 min/max: 400/3100 scaling:
driver: intel_pstate governor: powersave cores: 1: 600 2: 400 3: 600 4: 400
bogomips: 21607
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: gather_data_sampling mitigation: Microcode
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
Type: reg_file_data_sampling status: Not affected
Type: retbleed mitigation: IBRS
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: conditional;
RSB filling; PBRSB-eIBRS: Not affected; BHI: Not affected
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel HD Graphics 620 vendor: Acer Incorporated ALI driver: i915
v: kernel arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports:
active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:5916
class-ID: 0300
Device-2: Chicony HD WebCam driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-7:6 chip-ID: 04f2:b577
class-ID: 0e02
Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.0
compositor: kwin_x11 driver: X: loaded: modesetting unloaded: vesa
alternate: fbdev dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
s-diag: 414mm (16.31")
Monitor-1: eDP-1 model: ChiMei InnoLux 0x14c3 built: 2015 res: 1366x768
hz: 60 dpi: 112 gamma: 1.2 size: 309x173mm (12.17x6.81") diag: 354mm (13.9")
ratio: 16:9 modes: 1366x768
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris x11: drv: iris
inactive: wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.1-manjaro1.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel HD Graphics 620 (KBL GT2)
device-ID: 8086:5916 memory: 3.72 GiB unified: yes
API: Vulkan v: 1.3.279 layers: N/A device: 0 type: integrated-gpu
name: Intel HD Graphics 620 (KBL GT2) driver: mesa intel v: 24.1.1-manjaro1.1
device-ID: 8086:5916 surfaces: xcb,xlib
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel alternate: snd_soc_skl, snd_soc_avs,
snd_sof_pci_intel_skl bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403
API: ALSA v: k6.1.94-1-MANJARO status: kernel-api with: 1: aoss
type: oss-emulator 2: apulse type: pulse-emulator
tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.0.7 status: off with: pipewire-media-session
status: active tools: pw-cli
Server-3: PulseAudio v: 17.0 status: active with: 1: pulseaudio-alsa
type: plugin 2: pulseaudio-jack type: module tools: pacat,pactl,pavucontrol
Network:
Device-1: Intel Ethernet I219-LM vendor: Acer Incorporated ALI driver: e1000e
v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:156f class-ID: 0200
IF: enp0s31f6 state: down mac: <filter>
Device-2: Intel Wireless 7265 driver: iwlwifi v: kernel modules: wl pcie:
gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 01:00.0 chip-ID: 8086:095a
class-ID: 0280
IF: wlp1s0 state: up mac: <filter>
IF-ID-1: br-04e5099981f4 state: down mac: <filter>
IF-ID-2: docker0 state: down mac: <filter>
Info: services: httpd, mld, NetworkManager, smbd, systemd-timesyncd,
wpa_supplicant
Bluetooth:
Device-1: Intel Bluetooth wireless interface driver: btusb v: 0.8 type: USB
rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-5:3 chip-ID: 8087:0a2a
class-ID: e001
Report: rfkill ID: hci0 rfk-id: 3 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Drives:
Local Storage: total: 238.47 GiB used: 189.73 GiB (79.6%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel model: SSDPEKKW256G7
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: PSF121C temp: 17.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 50.51 GiB size: 49.42 GiB (97.83%) used: 38.92 GiB (78.8%)
fs: ext4 dev: /dev/nvme0n1p1 maj-min: 259:1
ID-2: /home raw-size: 42.97 GiB size: 42.12 GiB (98.02%)
used: 28 GiB (66.5%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 35.0 C pch: 34.5 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Memory: total: 8 GiB available: 7.62 GiB used: 2.67 GiB (35.1%)
Processes: 220 Power: uptime: 5m states: freeze,mem,disk suspend: deep
avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 3.04 GiB services: org_kde_powerdevil,
power-profiles-daemon, upowerd Init: systemd v: 256 default: graphical
tool: systemctl
Packages: 2029 pm: pacman pkgs: 2000 libs: 490 tools: pamac,trizen,yay
pm: flatpak pkgs: 13 pm: snap pkgs: 16 Compilers: clang: 17.0.6 gcc: 14.1.1
Shell: Zsh v: 5.9 running-in: konsole inxi: 3.3.35
inxi -Nazy
Network:
Device-1: Intel Ethernet I219-LM vendor: Acer Incorporated ALI driver: e1000e
v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:156f class-ID: 0200
Device-2: Intel Wireless 7265 driver: iwlwifi v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 bus-ID: 01:00.0 chip-ID: 8086:095a class-ID: 0280
mhwd -li
Installed PCI configs:
--------------------------------------------------------------------------------
NAME VERSION FREEDRIVER TYPE
--------------------------------------------------------------------------------
video-modesetting 2020.01.13 true PCI
video-vesa 2017.03.12 true PCI
video-linux 2024.05.06 true PCI
Warning: No installed USB configs!
modinfo -p iwlwifi
debug:debug output mask (uint)
swcrypto:using crypto in software (default 0 [hardware]) (int)
11n_disable:disable 11n functionality, bitmap: 1: full, 2: disable agg TX, 4: disable agg RX, 8 enable agg TX (uint)
amsdu_size:amsdu size 0: 12K for multi Rx queue devices, 2K for AX210 devices, 4K for other devices 1:4K 2:8K 3:12K (16K buffers) 4: 2K (default 0) (int)
fw_restart:restart firmware in case of error (default true) (bool)
nvm_file:NVM file name (charp)
uapsd_disable:disable U-APSD functionality bitmap 1: BSS 2: P2P Client (default: 3) (uint)
enable_ini:0:disable, 1-15:FW_DBG_PRESET Values, 16:enabled without preset value defined,Debug INI TLV FW debug infrastructure (default: 16) (uint)
bt_coex_active:enable wifi/bt co-exist (default: enable) (bool)
led_mode:0=system default, 1=On(RF On)/Off(RF Off), 2=blinking, 3=Off (default: 0) (int)
power_save:enable WiFi power management (default: disable) (bool)
power_level:default power save level (range from 1 - 5, default: 1) (int)
disable_11ac:Disable VHT capabilities (default: false) (bool)
remove_when_gone:Remove dev from PCIe bus if it is deemed inaccessible (default: false) (bool)
disable_11ax:Disable HE capabilities (default: false) (bool)
nmcli dev status
DEVICE TYPE STATE CONNECTION
wlp1s0 wifi connected Dipu
lo loopback connected (externally) lo
docker0 bridge connected (externally) docker0
p2p-dev-wlp1s0 wifi-p2p disconnected --
enp0s31f6 ethernet unavailable --
when wifi is not showing
inxi -Fazy
System:
Kernel: 6.1.94-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.1.1
clocksource: tsc avail: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
root=UUID=97fdd153-9839-4383-a792-0cd6da7fefe7 rw quiet apparmor=1
security=apparmor udev.log_priority=3
Desktop: KDE Plasma v: 6.0.5 tk: Qt v: N/A info: frameworks v: 6.3.0
wm: kwin_x11 vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux
Machine:
Type: Laptop System: Acer product: TravelMate P449-G2-M v: V1.09
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Acer model: Pavo_Grus_SK v: V1.09 serial: <superuser required>
part-nu: TravelMate P449-G2-M_1169_1.09 uuid: <superuser required>
UEFI-[Legacy]: Insyde v: 1.09 date: 01/29/2018
Battery:
ID-1: BAT0 charge: 17.0 Wh (43.8%) condition: 38.8/48.3 Wh (80.4%)
power: 4.2 W volts: 15.0 min: 15.2 model: AC14B8K type: Li-ion serial: N/A
status: discharging
CPU:
Info: model: Intel Core i5-7200U bits: 64 type: MT MCP arch: Amber/Kaby Lake
note: check gen: core 7 level: v3 note: check built: 2017 process: Intel 14nm
family: 6 model-id: 0x8E (142) stepping: 9 microcode: 0xF4
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
L3: 3 MiB desc: 1x3 MiB
Speed (MHz): avg: 800 min/max: 400/3100 scaling: driver: intel_pstate
governor: powersave cores: 1: 800 2: 800 3: 800 4: 800 bogomips: 21607
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: gather_data_sampling mitigation: Microcode
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
Type: reg_file_data_sampling status: Not affected
Type: retbleed mitigation: IBRS
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: conditional;
RSB filling; PBRSB-eIBRS: Not affected; BHI: Not affected
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel HD Graphics 620 vendor: Acer Incorporated ALI driver: i915
v: kernel arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports:
active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:5916
class-ID: 0300
Device-2: Chicony HD WebCam driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-7:6 chip-ID: 04f2:b577
class-ID: 0e02
Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.0
compositor: kwin_x11 driver: X: loaded: modesetting unloaded: vesa
alternate: fbdev dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
s-diag: 414mm (16.31")
Monitor-1: eDP-1 model: ChiMei InnoLux 0x14c3 built: 2015 res: 1366x768
hz: 60 dpi: 112 gamma: 1.2 size: 309x173mm (12.17x6.81") diag: 354mm (13.9")
ratio: 16:9 modes: 1366x768
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris x11: drv: iris
inactive: wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.1-manjaro1.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel HD Graphics 620 (KBL GT2)
device-ID: 8086:5916 memory: 3.72 GiB unified: yes
API: Vulkan v: 1.3.279 layers: N/A device: 0 type: integrated-gpu
name: Intel HD Graphics 620 (KBL GT2) driver: mesa intel v: 24.1.1-manjaro1.1
device-ID: 8086:5916 surfaces: xcb,xlib
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel alternate: snd_soc_skl, snd_soc_avs,
snd_sof_pci_intel_skl bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403
API: ALSA v: k6.1.94-1-MANJARO status: kernel-api with: 1: aoss
type: oss-emulator 2: apulse type: pulse-emulator
tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.0.7 status: off with: pipewire-media-session
status: active tools: pw-cli
Server-3: PulseAudio v: 17.0 status: active with: 1: pulseaudio-alsa
type: plugin 2: pulseaudio-jack type: module tools: pacat,pactl,pavucontrol
Network:
Device-1: Intel Ethernet I219-LM vendor: Acer Incorporated ALI driver: e1000e
v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:156f class-ID: 0200
IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac: <filter>
IF-ID-1: br-04e5099981f4 state: down mac: <filter>
IF-ID-2: docker0 state: down mac: <filter>
Info: services: httpd, mld, NetworkManager, smbd, systemd-timesyncd
Bluetooth:
Device-1: Intel Bluetooth wireless interface driver: btusb v: 0.8 type: USB
rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-5:3 chip-ID: 8087:0a2a
class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Drives:
Local Storage: total: 238.47 GiB used: 188.73 GiB (79.1%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel model: SSDPEKKW256G7
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: PSF121C temp: 18.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 50.51 GiB size: 49.42 GiB (97.83%) used: 38.19 GiB (77.3%)
fs: ext4 dev: /dev/nvme0n1p1 maj-min: 259:1
ID-2: /home raw-size: 42.97 GiB size: 42.12 GiB (98.02%)
used: 27.72 GiB (65.8%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 39.0 C pch: 40.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Memory: total: 8 GiB available: 7.62 GiB used: 3.46 GiB (45.4%)
Processes: 223 Power: uptime: 27m states: freeze,mem,disk suspend: deep
avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 3.04 GiB services: org_kde_powerdevil,
power-profiles-daemon, upowerd Init: systemd v: 256 default: graphical
tool: systemctl
Packages: 2025 pm: pacman pkgs: 1996 libs: 490 tools: pamac,trizen,yay
pm: flatpak pkgs: 13 pm: snap pkgs: 16 Compilers: clang: 17.0.6 gcc: 14.1.1
Shell: Zsh v: 5.9 running-in: konsole inxi: 3.3.35
inxi -Nazy
Network:
Device-1: Intel Ethernet I219-LM vendor: Acer Incorporated ALI driver: e1000e
v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:156f class-ID: 0200
mhwd -li
Installed PCI configs:
--------------------------------------------------------------------------------
NAME VERSION FREEDRIVER TYPE
--------------------------------------------------------------------------------
video-modesetting 2020.01.13 true PCI
video-vesa 2017.03.12 true PCI
video-linux 2024.05.06 true PCI
Warning: No installed USB configs!
modinfo -p iwlwifi
debug:debug output mask (uint)
swcrypto:using crypto in software (default 0 [hardware]) (int)
11n_disable:disable 11n functionality, bitmap: 1: full, 2: disable agg TX, 4: disable agg RX, 8 enable agg TX (uint)
amsdu_size:amsdu size 0: 12K for multi Rx queue devices, 2K for AX210 devices, 4K for other devices 1:4K 2:8K 3:12K (16K buffers) 4: 2K (default 0) (int)
fw_restart:restart firmware in case of error (default true) (bool)
nvm_file:NVM file name (charp)
uapsd_disable:disable U-APSD functionality bitmap 1: BSS 2: P2P Client (default: 3) (uint)
enable_ini:0:disable, 1-15:FW_DBG_PRESET Values, 16:enabled without preset value defined,Debug INI TLV FW debug infrastructure (default: 16) (uint)
bt_coex_active:enable wifi/bt co-exist (default: enable) (bool)
led_mode:0=system default, 1=On(RF On)/Off(RF Off), 2=blinking, 3=Off (default: 0) (int)
power_save:enable WiFi power management (default: disable) (bool)
power_level:default power save level (range from 1 - 5, default: 1) (int)
disable_11ac:Disable VHT capabilities (default: false) (bool)
remove_when_gone:Remove dev from PCIe bus if it is deemed inaccessible (default: false) (bool)
disable_11ax:Disable HE capabilities (default: false) (bool)
nmcli dev status
DEVICE TYPE STATE CONNECTION
lo loopback connected (externally) lo
docker0 bridge connected (externally) docker0
enp0s31f6 ethernet unavailable --
