USB headphones not working after new GPU installation

I have just installed new GPU (RX6800) and an new case to fit it, and my USB headphones stopped working entirely.

I have read a bunch of similar issues but I could not get to the end of the issue.

This is the output of inxi -Fazy on my system:

 inxi -Fazy
System:
  Kernel: 6.1.69-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
    clocksource: tsc available: hpet,acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
    root=UUID=ffc28760-325a-44d1-8874-4ba787e6b683 rw quiet splash apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: GNOME v: 45.2 tk: GTK v: 3.24.39 wm: gnome-shell dm: GDM v: 45.0.1
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: Micro-Star model: A320M-A PRO MAX (MS-7C52) v: 1.0
    serial: <superuser required> UEFI: American Megatrends v: 2.80
    date: 12/07/2020
CPU:
  Info: model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen 2 gen: 3
    level: v3 note: check built: 2020-22 process: TSMC n7 (7nm) family: 0x17 (23)
    model-id: 0x71 (113) stepping: 0 microcode: 0x8701021
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB L3: 32 MiB
    desc: 2x16 MiB
  Speed (MHz): avg: 3921 high: 4075 min/max: 2200/4208 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 3853 2: 4075
    3: 3561 4: 4074 5: 4047 6: 4050 7: 3681 8: 4074 9: 3423 10: 4075 11: 4074
    12: 4073 bogomips: 86433
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT enabled with STIBP
    protection
  Type: spec_rstack_overflow mitigation: safe RET
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    always-on, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Navi 21 [Radeon RX 6800/6800 XT / 6900 XT]
    vendor: Micro-Star MSI driver: amdgpu v: kernel arch: RDNA-2 code: Navi-2x
    process: TSMC n7 (7nm) built: 2020-22 pcie: gen: 4 speed: 16 GT/s lanes: 16
    ports: active: HDMI-A-1 empty: DP-1,DP-2,DP-3 bus-ID: 2b:00.0
    chip-ID: 1002:73bf class-ID: 0300
  Device-2: Generalplus GENERAL WEBCAM driver: snd-usb-audio,uvcvideo
    type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-3:3
    chip-ID: 1b3f:2247 class-ID: 0102 serial: <filter>
  Display: x11 server: X.org v: 1.21.1.10 with: Xwayland v: 23.2.3
    compositor: gnome-shell driver: X: loaded: amdgpu
    unloaded: modesetting,radeon alternate: fbdev,vesa dri: radeonsi
    gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-size: <missing: xdpyinfo>
  Monitor-1: HDMI-A-1 mapped: HDMI-A-0 model: Samsung S24F350
    serial: <filter> built: 2017 res: 1920x1080 dpi: 94 gamma: 1.2
    size: 521x293mm (20.51x11.54") diag: 598mm (23.5") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi
    device: 1 drv: swrast gbm: drv: kms_swrast surfaceless: drv: radeonsi x11:
    drv: radeonsi inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 23.1.9-manjaro1.1
    glx-v: 1.4 direct-render: yes renderer: AMD Radeon RX 6800 (navi21 LLVM
    16.0.6 DRM 3.49 6.1.69-1-MANJARO) device-ID: 1002:73bf memory: 15.62 GiB
    unified: no
  API: Vulkan v: 1.3.274 layers: 4 device: 0 type: discrete-gpu name: AMD
    Radeon RX 6800 (RADV NAVI21) driver: mesa radv v: 23.1.9-manjaro1.1
    device-ID: 1002:73bf surfaces: xcb,xlib
Audio:
  Device-1: AMD Navi 21/23 HDMI/DP Audio driver: snd_hda_intel v: kernel pcie:
    gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 2b:00.1 chip-ID: 1002:ab28
    class-ID: 0403
  Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 2d:00.4 chip-ID: 1022:1487 class-ID: 0403
  Device-3: Generalplus GENERAL WEBCAM driver: snd-usb-audio,uvcvideo
    type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-3:3
    chip-ID: 1b3f:2247 class-ID: 0102 serial: <filter>
  API: ALSA v: k6.1.69-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Micro-Star MSI driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: f000 bus-ID: 25:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp37s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 3.29 TiB used: 1.21 TiB (36.9%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Western Digital model: WD30EZRX-22D8PB0
    size: 2.73 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    tech: HDD rpm: 5400 serial: <filter> fw-rev: 0A80 scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST500DM002-1BC142
    size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    tech: HDD rpm: 7200 serial: <filter> fw-rev: JC4B scheme: GPT
  ID-3: /dev/sdc maj-min: 8:32 vendor: Western Digital
    model: WDS120G1G0A-00SS50 size: 111.79 GiB block-size: physical: 512 B
    logical: 512 B speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 1000
    scheme: GPT
Partition:
  ID-1: / raw-size: 111.79 GiB size: 109.47 GiB (97.93%)
    used: 48.12 GiB (44.0%) fs: ext4 dev: /dev/sdc1 maj-min: 8:33
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 304 KiB (0.1%) fs: vfat dev: /dev/sdb1 maj-min: 8:17
  ID-3: /home raw-size: 465.47 GiB size: 457.97 GiB (98.39%)
    used: 362.19 GiB (79.1%) fs: ext4 dev: /dev/sdb2 maj-min: 8:18
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 78.1 C mobo: N/A gpu: amdgpu temp: 56.0 C
    mem: 50.0 C
  Fan Speeds (rpm): N/A gpu: amdgpu fan: 0
Info:
  Processes: 364 Uptime: 16m wakeups: 0 Memory: total: 32 GiB
  available: 31.29 GiB used: 5 GiB (16.0%) Init: systemd v: 254
  default: graphical tool: systemctl Compilers: gcc: 13.2.1 clang: 16.0.6
  Packages: pm: pacman pkgs: 1519 libs: 482 tools: gnome-software,pamac,yay
  Shell: Bash v: 5.2.21 running-in: gnome-terminal inxi: 3.3.31

Hello @stepprn and welcome :wink:

If it worked before and you changed nothing, then it must be hardware related, since the USB headphone is not even listed.

Check again:

lsusb -vt

Loose contact? The webcam is the only audio usb device.

The headset RGB lights work, so I assumed there were no issues with the device.

They don’t show up in lsub and I cannot see any plug and unplug events in dmesg output either.

Finally I tried the headphones with another Desktop and they are effectively dead.

Thanks!

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