Hi everyone,
Since googling the error I am facing yielded no result, I’m posting this here.
This morning I encountered a new problem with my laptop: when connecting a USB-C monitor, the said monitor blinks once, then displays the classic “no signal from your device”. The same happens with 2 other USB-C monitors, and also with the two USB-C ports of the laptop. This started happening without a reboot, but after closing the lid and reopening it a few hours later. I also tried rebooting a few times, without change.
Also, it works with HDMI on another monitor (can’t test on mine), so I think the issue really is related with the USB-C ports.
I’ll start with the dmesg -w logs when unplugging and plugging the USB-C connector of the monitor:
# unplug
[ 1405.978446] usb 3-6: USB disconnect, device number 29
[ 1405.978456] usb 3-6.1: USB disconnect, device number 31
[ 1405.978459] r8152-cfgselector 3-6.1.3: USB disconnect, device number 32
[ 1405.978674] r8152 3-6.1.3:1.0 enp0s20f0u6u1u3: Stop submitting intr, status -108
[ 1406.036074] usb 3-6.5: USB disconnect, device number 30
# plug back in
[ 1412.270322] ucsi_acpi USBC000:00: ucsi_handle_connector_change: GET_CONNECTOR_STATUS failed (-110)
[ 1412.673653] usb 3-6: new high-speed USB device number 33 using xhci_hcd
[ 1412.884850] usb 3-6: New USB device found, idVendor=0bda, idProduct=5483, bcdDevice= 0.03
[ 1412.884859] usb 3-6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1412.884862] usb 3-6: Product: 4-Port USB 2.0 Hub
[ 1412.884864] usb 3-6: Manufacturer: Generic
[ 1412.886581] hub 3-6:1.0: USB hub found
[ 1412.886925] hub 3-6:1.0: 5 ports detected
[ 1413.170477] usb 3-6.5: new high-speed USB device number 34 using xhci_hcd
[ 1413.264046] usb 3-6.5: New USB device found, idVendor=0bda, idProduct=1100, bcdDevice= 1.01
[ 1413.264056] usb 3-6.5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1413.264059] usb 3-6.5: Product: USB2.0 HID
[ 1413.264062] usb 3-6.5: Manufacturer: Realtek
[ 1413.266482] hid-generic 0003:0BDA:1100.0008: hiddev96,hidraw1: USB HID v1.11 Device [Realtek USB2.0 HID] on usb-0000:00:14.0-6.5/input0
[ 1413.783643] usb 3-6.1: new high-speed USB device number 35 using xhci_hcd
[ 1413.878381] usb 3-6.1: New USB device found, idVendor=0bda, idProduct=5483, bcdDevice= 0.03
[ 1413.878387] usb 3-6.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1413.878389] usb 3-6.1: Product: 4-Port USB 2.0 Hub
[ 1413.878391] usb 3-6.1: Manufacturer: Generic
[ 1413.879702] hub 3-6.1:1.0: USB hub found
[ 1413.879977] hub 3-6.1:1.0: 4 ports detected
[ 1414.310307] usb 3-6.1.3: new high-speed USB device number 36 using xhci_hcd
[ 1414.406540] usb 3-6.1.3: New USB device found, idVendor=0bda, idProduct=8153, bcdDevice=33.00
[ 1414.406546] usb 3-6.1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=6
[ 1414.406548] usb 3-6.1.3: Product: USB 10/100/1000 LAN
[ 1414.406550] usb 3-6.1.3: Manufacturer: Realtek
[ 1414.406551] usb 3-6.1.3: SerialNumber: 0033000001
[ 1414.432425] cdc_ncm 3-6.1.3:2.0: MAC-Address: b0:4f:13:eb:c1:c5
[ 1414.432433] cdc_ncm 3-6.1.3:2.0: setting rx_max = 16384
[ 1414.432519] cdc_ncm 3-6.1.3:2.0: setting tx_max = 16384
[ 1414.432934] cdc_ncm 3-6.1.3:2.0 eth0: register 'cdc_ncm' at usb-0000:00:14.0-6.1.3, CDC NCM (NO ZLP), b0:4f:13:eb:c1:c5
[ 1414.433371] cdc_ncm 3-6.1.3:2.0 eth0: unregister 'cdc_ncm' usb-0000:00:14.0-6.1.3, CDC NCM (NO ZLP)
[ 1414.547618] r8152-cfgselector 3-6.1.3: reset high-speed USB device number 36 using xhci_hcd
[ 1414.675205] r8152 3-6.1.3:1.0: load rtl8156b-2 v3 10/20/23 successfully
[ 1414.715023] r8152 3-6.1.3:1.0 eth0: v1.12.13
[ 1414.770595] r8152 3-6.1.3:1.0 enp0s20f0u6u1u3: renamed from eth0
[ 1418.240464] ucsi_acpi USBC000:00: ucsi_handle_connector_change: GET_CONNECTOR_STATUS failed (-110)
[ 1423.787125] ucsi_acpi USBC000:00: ucsi_handle_connector_change: ACK failed (-110)
This last line is what I couldn’t find online, and I don’t have enough knowledge to understand where to start looking …
Now some system information in case it’s useful. It’s an X1 gen 9 Lenovo laptop with an up-to-date Gnome-Manjaro. The same problem happens both on Xorg and Wayland.
$ inxi --admin --verbosity=7 --filter --no-host --width
System:
Kernel: 6.1.69-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc available: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
root=UUID=c6db4ea6-4fad-44ae-a809-ea5ef1d641b8 rw quiet splash apparmor=1
security=apparmor resume=UUID=58cda069-f9a7-402b-a180-56f7e140cc8a
udev.log_priority=3
Desktop: GNOME v: 45.2 tk: GTK v: 3.24.39 wm: gnome-shell dm: GDM v: 45.0.1
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: LENOVO product: 20XXS1FU00 v: ThinkPad X1 Carbon Gen 9
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: LENOVO model: 20XXS1FU00 v: SDK0J40697 WIN
serial: <superuser required> UEFI: LENOVO v: N32ET84W (1.60 )
date: 04/05/2023
Battery:
ID-1: BAT0 charge: 50.5 Wh (99.2%) condition: 50.9/57.0 Wh (89.4%)
power: 5.9 W volts: 17.6 min: 15.4 model: Celxpert 5B10W13974 type: Li-poly
serial: <filter> status: charging cycles: 297
Device-1: hidpp_battery_0 model: Logitech MX Master 3S serial: <filter>
charge: 80% rechargeable: yes status: discharging
Memory:
System RAM: total: 32 GiB note: est. available: 31.08 GiB
used: 4.27 GiB (13.7%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 level: v4 note: check built: 2020
process: Intel 10nm family: 6 model-id: 0x8C (140) stepping: 1
microcode: 0xB4
Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB desc: 4x1.2 MiB L3: 12 MiB
desc: 1x12 MiB
Speed (MHz): avg: 811 high: 1101 min/max: 400/4700 scaling:
driver: intel_pstate governor: powersave cores: 1: 650 2: 969 3: 400 4: 1026
5: 400 6: 1099 7: 850 8: 1101 bogomips: 44864
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
arch_capabilities arch_perfmon art avx avx2 avx512_bitalg avx512_vbmi2
avx512_vnni avx512_vp2intersect avx512_vpopcntdq avx512bw avx512cd
avx512dq avx512f avx512ifma avx512vbmi avx512vl bmi1 bmi2 bts cat_l2
cdp_l2 clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16
cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
flush_l1d fma fpu fsgsbase fsrm fxsr gfni ht hwp hwp_act_window hwp_epp
hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt ida intel_pt invpcid
invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b
movdiri msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm
pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed
rdt_a rdtscp rep_good sdbg sep sha_ni smap smep split_lock_detect ss ssbd
sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc
tsc_adjust tsc_deadline_timer tsc_known_freq umip vaes vme vmx vnmi
vpclmulqdq vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities:
Type: gather_data_sampling mitigation: Microcode
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed status: Not affected
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB
filling, PBRSB-eIBRS: SW sequence
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: Lenovo
driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
ports: active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, HDMI-A-1, HDMI-A-2,
HDMI-A-3 bus-ID: 00:02.0 chip-ID: 8086:9a49 class-ID: 0300
Device-2: Syntek Integrated Camera driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-4:3 chip-ID: 174f:2454
class-ID: 0e02
Display: wayland server: X.org v: 1.21.1.10 with: Xwayland v: 23.2.3
compositor: gnome-shell driver: X: loaded: modesetting alternate: fbdev,vesa
dri: iris gpu: i915 display-ID: 0
Monitor-1: eDP-1 model: AU Optronics 0xd291 built: 2020 res: 1920x1200
dpi: 162 gamma: 1.2 size: 301x188mm (11.85x7.4") diag: 355mm (14")
ratio: 16:10 modes: 1920x1200
API: EGL Message: EGL data requires eglinfo. Check --recommends.
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Lenovo
driver: sof-audio-pci-intel-tgl
alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
chip-ID: 8086:a0c8 class-ID: 0403
API: ALSA v: k6.1.69-1-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
Server-2: JACK v: 1.9.22 status: off tools: N/A
Server-3: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
tools: pw-cat,pw-cli,wpctl
Server-4: PulseAudio v: 16.1 status: off (using pipewire-pulse)
tools: pacat,pactl
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3
chip-ID: 8086:a0f0 class-ID: 0280
IF: wlp0s20f3 state: down mac: <filter>
Device-2: Lenovo Powered Hub driver: r8152 type: USB rev: 2.1
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-5.1:23 chip-ID: 17ef:721e
class-ID: 0000 serial: <filter>
IF: enp0s20f0u5u1 state: up speed: 1000 Mbps duplex: full mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
Device-3: Realtek RTL8153 Gigabit Ethernet Adapter driver: r8152 type: USB
rev: 2.1 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-6.1.3:32
chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
IF: enp0s20f0u6u1u3 state: down mac: <filter>
WAN IP: <filter>
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-10:6 chip-ID: 8087:0026
class-ID: e001
Report: btmgmt ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 5.2
lmp-v: 11 status: discoverable: no pairing: no class-ID: 6c010c
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 953.87 GiB used: 596.78 GiB (62.6%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVL21T0HCLR-00BL7
size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: CL2QGXA7 temp: 39.9 C
scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 944.77 GiB size: 928.86 GiB (98.32%)
used: 596.78 GiB (64.2%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: c6db4ea6-4fad-44ae-a809-ea5ef1d641b8
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 456 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
label: NO_LABEL uuid: 6C7A-F007
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
compressor: zstd max-pool: 20%
ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/nvme0n1p3 maj-min: 259:3 label: swap
uuid: 58cda069-f9a7-402b-a180-56f7e140cc8a
Unmounted:
Message: No unmounted partitions found.
USB:
Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 1 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Hub-2: 2-0:1 info: super-speed hub ports: 4 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Hub-3: 3-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Device-1: 3-3:2 info: Synaptics type: <vendor specific> driver: N/A
interfaces: 1 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
power: 100mA chip-ID: 06cb:00fc class-ID: ff00 serial: <filter>
Device-2: 3-4:3 info: Syntek Integrated Camera type: video driver: uvcvideo
interfaces: 4 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0
power: 500mA chip-ID: 174f:2454 class-ID: 0e02
Hub-4: 3-5:22 info: Lenovo Powered Hub ports: 5 rev: 2.1
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 17ef:7225
class-ID: 0900
Device-1: 3-5.1:23 info: Lenovo Powered Hub type: Network driver: r8152
interfaces: 1 rev: 2.1 speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0
power: 350mA chip-ID: 17ef:721e class-ID: 0000 serial: <filter>
Device-2: 3-5.5:27 info: Lenovo Powered Hub type: billboard driver: N/A
interfaces: 1 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0
power: 100mA chip-ID: 17ef:721c class-ID: 1100 serial: <filter>
Hub-5: 3-6:29 info: Realtek 4-Port USB 2.0 Hub ports: 5 rev: 2.1
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 0bda:5483
class-ID: 0900
Hub-6: 3-6.1:31 info: Realtek 4-Port USB 2.0 Hub ports: 4 rev: 2.1
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 0bda:5483
class-ID: 0900
Device-1: 3-6.1.3:32 info: Realtek RTL8153 Gigabit Ethernet Adapter
type: Network driver: r8152 interfaces: 1 rev: 2.1
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 200mA
chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
Device-2: 3-6.5:30 info: Realtek USB2.0 HID type: HID
driver: hid-generic,usbhid interfaces: 1 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 100mA
chip-ID: 0bda:1100 class-ID: 0300
Device-3: 3-10:6 info: Intel AX201 Bluetooth type: bluetooth driver: btusb
interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
power: 100mA chip-ID: 8087:0026 class-ID: e001
Hub-7: 4-0:1 info: super-speed hub ports: 4 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
System Temperatures: cpu: 50.0 C mobo: N/A
Fan Speeds (rpm): fan-1: 4564 fan-2: 4585
Info:
Processes: 324 Uptime: 19m wakeups: 0 Init: systemd v: 254 default: graphical
tool: systemctl Compilers: gcc: 13.2.1 alt: 12 clang: 16.0.6 Packages: 2694
pm: pacman pkgs: 2670 libs: 582 tools: gnome-software,pamac,yay pm: flatpak
pkgs: 22 pm: snap pkgs: 2 Shell: Zsh v: 5.9 running-in: gnome-terminal
inxi: 3.3.31
$ mhwd -li -d
NAME: video-linux
ATTACHED: PCI
VERSION: 2018.05.04
INFO: Standard open source drivers.
PRIORITY: 2
FREEDRIVER: true
DEPENDS: -
CONFLICTS: -
CLASSIDS: 0300 0380 0302
VENDORIDS: 1002 8086 10de
Warning: no installed configs for USB devices found!
And xrandr (with the USB-C monitor plugged in):
$ xrandr
Screen 0: minimum 16 x 16, current 1920 x 1200, maximum 32767 x 32767
eDP-1 connected primary 1920x1200+0+0 (normal left inverted right x axis y axis) 300mm x 190mm
1920x1200 59.96*+
1600x1200 59.96
1440x1080 59.99
1400x1050 59.98
1280x1024 59.89
1280x960 59.94
1152x864 59.96
1024x768 59.92
800x600 59.86
640x480 59.38
320x240 59.52
1680x1050 59.95
1440x900 59.89
1280x800 59.81
1152x720 59.97
960x600 59.96
928x580 59.88
800x500 59.50
768x480 59.90
720x480 59.71
640x400 59.95
320x200 58.96
1920x1080 59.96
1600x900 59.95
1368x768 59.88
1280x720 59.86
1024x576 59.90
864x486 59.92
720x400 59.55
640x350 59.77
Thanks so much in advance to anyone who could provide some insights on this, and I hope I’m not missing anything obvious.