To sum up, I’ve had a brother HL L2395dw printer for over a year, but yesterday it stopped working. (It don’t know exactly when it stopped working, I have not tried to print with it for some months)
Whenever I tried to print something I would see ‘waiting for printer to become available’ in the queue.
I tried several troubleshooting ideas from google results and the arch linux CUPS wiki but none of them worked. I then tried to remove the printer and reinstall it and that’s where I’m stuck.
Somebody replied to my previous post suggesting I use the CUPS web interface and install the printer that way but while I can access the CUPS web interface my printer does not show up as local printer, but it DOES show up as a network printer despite being connected by USB.
Attempting to add the network printer to my system gives a list of Brother models and the associated drivers, but the model I have, the HL-L2395DW is not on the list and selecting a different model doesn’t work.
The printer was working at one time so I managed to do this at one point but something has gone off since I bought and configured it.
Troubleshooting this is a little beyond me . . .google hits have suggestions about overriding usb drivers and other things I’m not comfortable doing if I don’t know what the problem actually is. . . how do I go about troubleshooting this?
Thanks in advance!
EDIT
I was able to get the printer installed by enabling its wifi and installing it as a network device but now when attempting to print it always says 'Unable to locate printer ‘BRWXXXXXX.local’.
I found some resources about installing nss-mdms but the error message is the same.
under manjaro I have not installed brother so far, but in the past on ubuntu I made good experiences with the brother installation-scripts.
The one for your printer would apparently be this: brother-link
this is for .deb of course, so you can not use it directly.
I don’t think my issue is getting the drivers installed, I installed drivers from the AUR when I first bought the printer last year. ( the package is brother-hll2395dw)
To restate, I am now able to get the printer reinstalled using the CUPS web interface, but I cannot print anything from my manjaro system and it gives the error ‘Unable to locate printer’
I’ve tried various solutions I found on the net but my concern is that I don’t actually know what the root problem is, so I’m wary of just trying something I don’t really understand.
well sorry, I won’t be able to help you.
Triggered by your post I started to try to get our brother MFC795CW printer to work,
on my machine not even cups is working so far
Ha ha, thanks I did find that link as well and tried what it suggested.
nss-mdns was not installed so I installed it.
However my nsswitch.conf looks like this
hosts: files mymachines mdns4_minimal [NOTFOUND=return] resolve [!UNAVAIL=return] dns mdns4 myhostname
I . . . don’t actually know if mdns4 _minimal and mdns4 is significantly different from mdns_minimal and mdns . . .or if the extra entries in my file are a problem but that’s just another example of things I don’t really feel comfortable editing when I don’t really understand the issue.
Good luck with your system. . . .
EDIT:
I was never able to fix this problem, but it kind of went away. I still am unable to print to the printer over the network, it STILL gives ‘unable to find printer’ as an answer, but today . . . it just started working if I printed over USB.
Originally, USB was not working with the error code ‘waiting for printer to become available’ and I turned to network printing in desperation after it couldn’t find the printer over a usb connection. Oh well.
I had a similar issue with my Brother MFC-L2710DW, connected via WIFI as network printer and was able to fix it. Hopefully me experience will help to resolve similar issues.
I tried installing it via standard Manjaro “Printers” settings and also via CUPS web interface (localhost:631/admin). I also tried using non-standard driver (brlaser). In all cases the printer wouldn’t print, but it worked as a scanner without issues.
In CUPS web interface I was getting the following error: "Unable to locate printer “BRW9C305BC441DC.local”
The fix was to add two domains to /etc/hosts, pointing to exact printer IP address. The second domain I got from running the following command:
lpinfo --include-schemes dnssd -v
