Hi there!
I just got a new XPS 13 Developer Edition, running Ubuntu out of the box (and, I checked, everything worked – I presume all necessary drivers were preinstalled). I wiped the computer and did a fresh install of Manjaro OS, and almost everything works out of the box except that there is no sound output or input, and no camera detected either. To be clear, it doesn’t seem to be detecting a sound card (only “Dummy Output”), which seems to be a drivers issue but after heavy googling I can’t seem to find a place where I could obtain linux drivers for Dell’s audio card and webcam. On the other hand, I assume these must exist since my original Ubuntu system had video and audio both working perfectly…
I’d appreciate any help y’all might be able to provide!
post formatted output from:inxi -Fazy
Thanks for the prompt response! Here is the output.
System:
Kernel: 5.15.48-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-5.15-x86_64
root=UUID=88b2dffe-b85f-40c0-91b7-0f55ebcbabb0 rw rootflags=subvol=@ quiet
cryptdevice=UUID=c27c73a4-500e-4c52-95d0-b9a7c2fed9b3:luks-c27c73a4-500e-4c52-95d0-b9a7c2fed9b3
root=/dev/mapper/luks-c27c73a4-500e-4c52-95d0-b9a7c2fed9b3
resume=/dev/mapper/luks-095141bf-e475-4668-899b-68b1f0073104
udev.log_priority=3
Desktop: KDE Plasma v: 5.24.5 tk: Qt v: 5.15.4 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: Dell product: XPS 9320 v: N/A
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Dell model: 06MVNX v: A00 serial: <superuser required> UEFI: Dell
v: 1.4.0 date: 05/13/2022
Battery:
ID-1: BAT0 charge: 48.0 Wh (88.2%) condition: 54.4/54.4 Wh (100.0%)
volts: 13.3 min: 11.6 model: BYD DELL NXRKW24 type: Li-poly serial: <filter>
status: charging
CPU:
Info: model: 12th Gen Intel Core i5-1240P bits: 64 type: MST AMCP
arch: Alder Lake built: 2021 process: Intel 7 (10nm ESF) family: 6
model-id: 0x9A (154) stepping: 3 microcode: 0x41C
Topology: cpus: 1x cores: 12 mt: 4 tpc: 2 st: 8 threads: 16 smt: enabled
cache: L1: 1.1 MiB desc: d-8x32 KiB, 4x48 KiB; i-4x32 KiB, 8x64 KiB
L2: 9 MiB desc: 4x1.2 MiB, 2x2 MiB L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 907 high: 1372 min/max: 400/4400:3300 scaling:
driver: intel_pstate governor: powersave cores: 1: 958 2: 964 3: 815 4: 1372
5: 941 6: 725 7: 635 8: 724 9: 1183 10: 1134 11: 779 12: 778 13: 842
14: 1182 15: 758 16: 725 bogomips: 67600
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 status: Vulnerable: eIBRS with unprivileged eBPF
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Alder Lake-P Integrated Graphics vendor: Dell driver: i915
v: kernel arch: Gen12.2 process: Intel 10nm built: 2021-22+ ports:
active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4 bus-ID: 00:02.0
chip-ID: 8086:46a6 class-ID: 0300
Display: x11 server: X.Org v: 21.1.3 compositor: kwin_x11 driver: X:
loaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0
screens: 1
Screen-1: 0 s-res: 1920x1200 s-dpi: 96 s-size: 508x317mm (20.00x12.48")
s-diag: 599mm (23.57")
Monitor-1: eDP-1 model: Sharp 0x1548 built: 2021 res: 1920x1200 hz: 60
dpi: 169 gamma: 1.2 size: 288x180mm (11.34x7.09") diag: 340mm (13.4")
ratio: 16:10 modes: 1920x1200
OpenGL: renderer: Mesa Intel Graphics (ADL GT2) v: 4.6 Mesa 22.1.1
direct render: Yes
Audio:
Device-1: Intel vendor: Dell driver: N/A bus-ID: 00:05.0 chip-ID: 8086:465d
class-ID: 0480
Device-2: Intel Alder Lake PCH-P High Definition Audio vendor: Dell
driver: sof-audio-pci-intel-tgl
alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
chip-ID: 8086:51c8 class-ID: 0401
Sound Server-1: ALSA v: k5.15.48-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.21 running: no
Sound Server-3: PulseAudio v: 16.0 running: yes
Sound Server-4: PipeWire v: 0.3.52 running: no
Network:
Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 00:14.3 chip-ID: 8086:51f0 class-ID: 0280
IF: wlp0s20f3 state: up mac: <filter>
Bluetooth:
Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-10:5
chip-ID: 8087:0033 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Drives:
Local Storage: total: 476.94 GiB used: 6.86 GiB (1.4%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital
model: PC SN810 NVMe WDC 512GB size: 476.94 GiB block-size: physical: 512 B
logical: 512 B speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
rev: 61520012 temp: 49.9 C scheme: GPT
Partition:
ID-1: / raw-size: 467.84 GiB size: 467.84 GiB (100.00%)
used: 6.86 GiB (1.5%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
mapped: luks-c27c73a4-500e-4c52-95d0-b9a7c2fed9b3
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 752 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
ID-3: /home raw-size: 467.84 GiB size: 467.84 GiB (100.00%)
used: 6.86 GiB (1.5%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
mapped: luks-c27c73a4-500e-4c52-95d0-b9a7c2fed9b3
ID-4: /var/log raw-size: 467.84 GiB size: 467.84 GiB (100.00%)
used: 6.86 GiB (1.5%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
mapped: luks-c27c73a4-500e-4c52-95d0-b9a7c2fed9b3
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/dm-1 maj-min: 254:1
mapped: luks-095141bf-e475-4668-899b-68b1f0073104
Sensors:
Message: No sensor data found. Is lm-sensors configured?
Info:
Processes: 414 Uptime: 3m wakeups: 333 Memory: 7.38 GiB
used: 2.41 GiB (32.6%) Init: systemd v: 251 default: graphical
tool: systemctl Compilers: gcc: 12.1.0 clang: 13.0.1 Packages: pacman: 1043
lib: 301 Shell: Zsh v: 5.9 default: Bash v: 5.1.16 running-in: konsole
inxi: 3.3.18
Looking back at the output, I actually found the solution was simply to load the snd_hda_intel driver instead of the sof-audio-pci-intel-tgl one, with modprobe snd_hda_intel. This fixed the audio issue for me! Thanks for pointing me in the right direction.
The camera, however, still does not work. Any ideas?
is the webcam enabled in bios?
Tried both kernels, and checked bios settings: webcam is enabled. I’m using different apps and websites and they all tell me that I have no camera connected
00:00.0 Host bridge: Intel Corporation Device 4621 (rev 02)
00:02.0 VGA compatible controller: Intel Corporation Alder Lake-P Integrated Graphics Controller (rev 0c)
00:04.0 Signal processing controller: Intel Corporation Alder Lake Innovation Platform Framework Processor Participant (rev 02)
00:05.0 Multimedia controller: Intel Corporation Device 465d (rev 02)
00:06.0 PCI bridge: Intel Corporation 12th Gen Core Processor PCI Express x4 Controller #0 (rev 02)
00:07.0 PCI bridge: Intel Corporation Alder Lake-P Thunderbolt 4 PCI Express Root Port #0 (rev 02)
00:07.2 PCI bridge: Intel Corporation Alder Lake-P Thunderbolt 4 PCI Express Root Port #2 (rev 02)
00:08.0 System peripheral: Intel Corporation 12th Gen Core Processor Gaussian & Neural Accelerator (rev 02)
00:0d.0 USB controller: Intel Corporation Alder Lake-P Thunderbolt 4 USB Controller (rev 02)
00:0d.2 USB controller: Intel Corporation Alder Lake-P Thunderbolt 4 NHI #0 (rev 02)
00:0d.3 USB controller: Intel Corporation Alder Lake-P Thunderbolt 4 NHI #1 (rev 02)
00:12.0 Serial controller: Intel Corporation Device 51fc (rev 01)
00:14.0 USB controller: Intel Corporation Alder Lake PCH USB 3.2 xHCI Host Controller (rev 01)
00:14.2 RAM memory: Intel Corporation Alder Lake PCH Shared SRAM (rev 01)
00:14.3 Network controller: Intel Corporation Alder Lake-P PCH CNVi WiFi (rev 01)
00:15.0 Serial bus controller: Intel Corporation Alder Lake PCH Serial IO I2C Controller #0 (rev 01)
00:15.1 Serial bus controller: Intel Corporation Alder Lake PCH Serial IO I2C Controller #1 (rev 01)
00:16.0 Communication controller: Intel Corporation Alder Lake PCH HECI Controller (rev 01)
00:1e.0 Communication controller: Intel Corporation Alder Lake PCH UART #0 (rev 01)
00:1e.3 Serial bus controller: Intel Corporation Device 51ab (rev 01)
00:1f.0 ISA bridge: Intel Corporation Alder Lake PCH eSPI Controller (rev 01)
00:1f.3 Multimedia audio controller: Intel Corporation Alder Lake PCH-P High Definition Audio Controller (rev 01)
00:1f.4 SMBus: Intel Corporation Alder Lake PCH-P SMBus Host Controller (rev 01)
00:1f.5 Serial bus controller: Intel Corporation Alder Lake-P PCH SPI Controller (rev 01)
01:00.0 Non-Volatile memory controller: Sandisk Corp WD PC SN810 / Black SN850 NVMe SSD (rev 01)
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 27c6:63bc Shenzhen Goodix Technology Co.,Ltd. Goodix USB2.0 MISC
Bus 003 Device 002: ID 8086:0b63 Intel Corp. USB Bridge
Bus 003 Device 004: ID 8087:0033 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
dont see it being even detected… run this:sudo modprobe uvcvideo
hmm, I did that and rebooted but still no difference
you shouldnt have reboot after the command… run the command and test the webcam without rebooting
oops, nothing happened right after i ran modprobe and tested, that’s why i rebooted but that didn’t work either
im out of ideas… try also the 5.4 kernel
I was also thinking that 5.4 might work since that’s what ubuntu (20.04) uses; i’ll try it and let you know
unfortunately, changing the kernel didn’t work either… I’ll keep looking, but also marking my earlier message as solution for now as it solved my main problem (speaker/mic).
v4l2-ctl --list-devices should be the one to execute to see if any webcam is detected. It should output something like (this is from my system):
NYK NEMESIS: NYK NEMESIS (usb-0000:00:14.0-1.1):
/dev/video0
/dev/video1
/dev/media0
USB2.0 HD UVC WebCam: USB2.0 HD (usb-0000:00:14.0-7):
/dev/video2
/dev/video3
/dev/media1
The latter is my internal webcam, the former is an external one.
system
23 June 2022 18:19
19
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