Sound disappeared from Dell Inspiron 15

Support Sound
,
1

The sound was working fine on my Dell Inspiron laptop (speakers or headphones). I haven’t made any changes except agreeing to the routine Manjaro updates, but there is now no sound.
I am very non-techie, but I notice in other posts the output of inxi is requested, so here is mine:

> [ray@ray-dell ~]$ inxi -Fazy
> System:
>   Kernel: 5.10.84-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
>     parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64
>     root=UUID=9c7ea2e0-9118-4a42-98d6-74ea85c32f7e rw quiet apparmor=1
>     security=apparmor udev.log_priority=3
>   Desktop: Xfce 4.16.0 tk: Gtk 3.24.29 info: xfce4-panel wm: xfwm 4.16.1
>     vt: 7 dm: LightDM 1.30.0 Distro: Manjaro Linux base: Arch Linux
> Machine:
>   Type: Laptop System: Dell product: Inspiron 3505 v: 1.4.7
>     serial: <superuser required> Chassis: type: 10 v: 1.4.7
>     serial: <superuser required>
>   Mobo: Dell model: 0NMTCX v: A00 serial: <superuser required> UEFI: Dell
>     v: 1.4.7 date: 05/31/2021
> Battery:
>   ID-1: BAT1 charge: 38.9 Wh (100.0%) condition: 38.9/42.0 Wh (92.6%)
>     volts: 12.4 min: 11.4 model: Simplo 0x32,0x38,0x33,0x35,0x0B,0x0A,0x000F
>     type: Li-ion serial: <filter> status: Full
> CPU:
>   Info: model: AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx bits: 64
>     type: MT MCP arch: Zen/Zen+ note: check family: 0x17 (23)
>     model-id: 0x18 (24) stepping: 1 microcode: 0x8108109
>   Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
>     L1: 384 KiB desc: d-4x32 KiB; i-4x64 KiB L2: 2 MiB desc: 4x512 KiB L3: 4 MiB
>     desc: 1x4 MiB
>   Speed (MHz): avg: 1313 high: 1932 min/max: 1400/2300 boost: enabled
>     scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1258 2: 1224
>     3: 1223 4: 1223 5: 1223 6: 1223 7: 1932 8: 1198 bogomips: 36751
>   Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
>   Vulnerabilities:
>   Type: itlb_multihit status: Not affected
>   Type: l1tf status: Not affected
>   Type: mds status: Not affected
>   Type: meltdown status: Not affected
>   Type: spec_store_bypass
>     mitigation: Speculative Store Bypass disabled via prctl and seccomp
>   Type: spectre_v1
>     mitigation: usercopy/swapgs barriers and __user pointer sanitization
>   Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP:
>     disabled, RSB filling
>   Type: srbds status: Not affected
>   Type: tsx_async_abort status: Not affected
> Graphics:
>   Device-1: AMD Picasso vendor: Dell driver: amdgpu v: kernel bus-ID: 04:00.0
>     chip-ID: 1002:15d8 class-ID: 0300
>   Device-2: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
>     bus-ID: 1-4:3 chip-ID: 0c45:671e class-ID: 0e02
>   Display: x11 server: X.Org 1.21.1.2 compositor: xfwm4 v: 4.16.1 driver:
>     loaded: amdgpu,ati unloaded: modesetting alternate: fbdev,vesa
>     display-ID: :0.0 screens: 1
>   Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
>     s-diag: 582mm (22.9")
>   Monitor-1: eDP res: 1920x1080 hz: 60 dpi: 142 size: 344x193mm (13.5x7.6")
>     diag: 394mm (15.5")
>   Message: Unable to show advanced data. Required tool glxinfo missing.
> Audio:
>   Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Dell
>     driver: snd_hda_intel v: kernel bus-ID: 04:00.1 chip-ID: 1002:15de
>     class-ID: 0403
>   Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Dell
>     driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus-ID: 04:00.5
>     chip-ID: 1022:15e2 class-ID: 0480
>   Device-3: AMD Family 17h HD Audio vendor: Dell driver: snd_hda_intel
>     v: kernel bus-ID: 04:00.6 chip-ID: 1022:15e3 class-ID: 0403
>   Sound Server-1: ALSA v: k5.10.84-1-MANJARO running: yes
>   Sound Server-2: JACK v: 1.9.19 running: no
>   Sound Server-3: PulseAudio v: 15.0 running: yes
> Network:
>   Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell
>     driver: r8169 v: kernel port: 3000 bus-ID: 02:00.0 chip-ID: 10ec:8136
>     class-ID: 0200
>   IF: enp2s0 state: down mac: <filter>
>   Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
>     driver: rtw_8821ce v: N/A modules: rtw88_8821ce port: 2000 bus-ID: 03:00.0
>     chip-ID: 10ec:c821 class-ID: 0280
>   IF: wlp3s0 state: up mac: <filter>
> Bluetooth:
>   Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
>     bus-ID: 3-2.4:3 chip-ID: 0bda:c829 class-ID: e001 serial: <filter>
>   Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
>     rfk-block: hardware: no software: yes address: see --recommends
> Drives:
>   Local Storage: total: 476.94 GiB used: 73.76 GiB (15.5%)
>   SMART Message: Required tool smartctl not installed. Check --recommends
>   ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: PM991a NVMe 512GB
>     size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
>     lanes: 4 type: SSD serial: <filter> rev: 26300039 temp: 25.9 C scheme: GPT
> Partition:
>   ID-1: / raw-size: 391.04 GiB size: 383.83 GiB (98.16%)
>     used: 73.67 GiB (19.2%) fs: ext4 dev: /dev/nvme0n1p7 maj-min: 259:7
>   ID-2: /boot/efi raw-size: 250 MiB size: 246 MiB (98.40%)
>     used: 87.3 MiB (35.5%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
> Swap:
>   Alert: No swap data was found.
> Sensors:
>   System Temperatures: cpu: 68.0 C mobo: N/A gpu: amdgpu temp: 68.0 C
>   Fan Speeds (RPM): fan-1: 2500
> Info:
>   Processes: 231 Uptime: 5h 36m wakeups: 1 Memory: 5.75 GiB
>   used: 1.85 GiB (32.2%) Init: systemd v: 249 tool: systemctl Compilers:
>   gcc: 11.1.0 Packages: pacman: 1263 lib: 349 Shell: Bash v: 5.1.12
>   running-in: xfce4-terminal inxi: 3.3.11

Would appreciate any help. Thanks.

3 
Sound Server-1: ALSA v: k5.10.84-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: yes

I don’t see Pipewire sound server running. With pamac or pacman, search and install the basic pipewire package first. After installing the basic pipewire, continue to install manjaro-pipewire which is a meta-package for pipewire specific settings on Manjaro.

Note that some of the settings from manjaro-pipewire will disable PulseAudio daemon and will redirect PulseAudio functionality to Pipewire, so you’ll see that PulseAudio won’t run when running inxi again.

If the above method still doesn’t work, install alsa-ucm-conf; There’s a recent bug on ALSA and this package is the patch.

4

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5

@JiaZhang
PipeWire is not required on Xfce and replacing PulseAudio with PipeWire would make it harder to deal with the issue in ALSA

@raysa
Ryzen Audio Co Processor is not loading a driver, but the drivers are detected as alternates

Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Dell
driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus-ID: 04:00.5

I suggest you update system BIOS
Dell Vostro 3405 and Inspiron 3505 System BIOS

and install kernel v5.15
Use Manjaro Settings Manager GUI ( manjaro-settings-manager -m msm_kernel )
OR

sudo mhwd-kernel --install linux515

If audio is still not working as expected, get ALSA information with this command

sudo alsa-info.sh --upload
6

Thank you. The Dell bios update got the sound back - now working fine. Yippee, and thanks again.

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7

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