SoftMaker Office2024 crashes after [Stable Update] 2024-05-13

Support Software & Applications
1

SoftMaker Office2024 crashes on launch.

Able to send a crash log to SoftMaker.

Getting the following when try to launch in terminal:

$ softmaker-office-2024-planmaker %F
/usr/bin/softmaker-office-2024-planmaker: line 4: 27807 Segmentation fault      (core dumped) /usr/share/softmaker-office-2024/planmaker "$@"
2

Looking at issue 2011 fails to start on Arch,

So downgraded package openssl (3.3.0-1 => 3.2.1-1)

# manjaro-downgrade openssl
loading packages...
warning: downgrading package openssl (3.3.0-1 => 3.2.1-1)
resolving dependencies...
looking for conflicting packages...

Packages (1) openssl-3.2.1-1

Total Installed Size:  11.45 MiB
Net Upgrade Size:       0.53 MiB

:: Proceed with installation? [Y/n] y
(1/1) checking keys in keyring                     [######################] 100%
(1/1) checking package integrity                   [######################] 100%
(1/1) loading package files                        [######################] 100%
(1/1) checking for file conflicts                  [######################] 100%
(1/1) checking available disk space                [######################] 100%
:: Processing package changes...
(1/1) downgrading openssl                          [######################] 100%
:: Running post-transaction hooks...
(1/1) Arming ConditionNeedsUpdate...
add openssl to IgnorePkg? [y/N] y
#

Notice choosing “y” when prompted to add openssl to IgnorePkg? [y/N] y ← This appear to be important because otherwise when upgrading to the most current openssl, have the same problem with not being able to launch SoftMaker Office.

That resolved the issue.

Then upgraded openssl to 3.3.0.9 and everything works

$ openssl -v
OpenSSL 3.3.0 9 Apr 2024 (Library: OpenSSL 3.3.0 9 Apr 2024)
3

Downgrading an important system package is not a solution. That puts you in an unsupported upgrade state which can and will break other packages that were built on that version of openssl.

For now, you can do what’s mentioned in the pinned comment on the softmaker-office-2024-bin AUR page:

softmaker can be started by disable the network for the process. It works for me:

unshare -r -n textmakernx

or

unshare -r -n planmakernx
4

Good to know.

Have modified launch command text for SoftMaker Office 2024 Standard:

unshare -r -n softmaker-office-2024-planmaker %F
unshare -r -n softmaker-office-2024-presentations %F
unshare -r -n softmaker-office-2024-textmaker %F

The commands above work to launch the respective apps but receive the following output in Terminal when try the command:

$ unshare -r -n softmaker-office-2024-planmaker
Failed to create /root/.cache for shader cache (Permission denied)---disabling.

(planmaker:3705): dbind-WARNING **: 22:37:17.037: Couldn't register with accessibility bus: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.```
1 Like