Skyloong GK64 keyboard not working (usb connected) with my laptop

Support
1

Hello!
My new keyboard (Skyloong GK64) not working with my laptop via USB at all (but with my other laptop it works fine).
OS: Manjaro xfce 21.2.6, kernel 5.15.32.
Laptop: MSI GFxx (don’t remember which one), Intel core i7, Nvidia geforce 1650 (4 gb).

here is the output of ‘dmesg -w’ when I plug in a keyboard via USB:

[ 6736.114586] usb 1-3: unable to read config index 0 descriptor/all
[ 6736.114597] usb 1-3: can’t read configurations, error -71
[ 6736.236679] usb 1-3: new full-speed USB device number 31 using xhci_hcd
[ 6736.381312] usb 1-3: unable to read config index 0 descriptor/all
[ 6736.381335] usb 1-3: can’t read configurations, error -71
[ 6736.381525] usb usb1-port3: attempt power cycle
[ 6736.783322] usb 1-3: new full-speed USB device number 32 using xhci_hcd
[ 6736.805035] usb 1-3: unable to read config index 0 descriptor/all
[ 6736.805042] usb 1-3: can’t read configurations, error -71
[ 6736.926682] usb 1-3: new full-speed USB device number 33 using xhci_hcd
[ 6736.950319] usb 1-3: unable to read config index 0 descriptor/all
[ 6736.950331] usb 1-3: can’t read configurations, error -71
[ 6736.950488] usb usb1-port3: unable to enumerate USB device

Is this a problem with my bios, USB (driver) or something else?

2

I have basically same type of keyboard and it works all fine

3

Surprisingly, it works with my very old laptop (win10, Manjaro), but not with the new one. I can’t figure out what’s going on. Is the problem in hardware or in the operating system?