Shutdown and reboot problem

[TKV79]

Hi everyone,

I ran into some issues with reboot and shutdown today. I am not 100% sure if these problems were related to the newest updates I received earlier this day. But at least after that current update I noticed there is a problem so I post it here.

Some general system information:

ystem:
  Kernel: 6.6.19-1-MANJARO arch: x86_64 bits: 64
  Desktop: Cinnamon v: 6.0.4 Distro: Manjaro Linux
Machine:
  Type: Laptop System: ASUSTeK product: Vivobook_ASUSLaptop N7401ZE_N7401ZE
    v: 1.0 serial: <superuser required>
  Mobo: ASUSTeK model: N7401ZE v: 1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: N7401ZE.301 date: 06/02/2022
Battery:
  ID-1: BAT0 charge: 67.1 Wh (99.3%) condition: 67.6/70.0 Wh (96.5%)
CPU:
  Info: 14-core (6-mt/8-st) model: 12th Gen Intel Core i7-12700H bits: 64
    type: MST AMCP cache: L2: 11.5 MiB
  Speed (MHz): avg: 531 min/max: 400/4600:4700:3500 cores: 1: 784 2: 400
    3: 400 4: 400 5: 830 6: 400 7: 832 8: 413 9: 956 10: 400 11: 454 12: 400
    13: 400 14: 400 15: 400 16: 400 17: 635 18: 400 19: 732 20: 589
Graphics:
  Device-1: Intel Alder Lake-P GT2 [Iris Xe Graphics] driver: i915 v: kernel
  Device-2: NVIDIA GA107M [GeForce RTX 3050 Ti Mobile] driver: nvidia
    v: 550.54.14
  Device-3: Logitech Logitech Webcam C925e driver: snd-usb-audio,uvcvideo
    type: USB
  Device-4: Sonix USB2.0 FHD UVC WebCam driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.4 driver: X:
    loaded: modesetting,nvidia dri: iris gpu: i915 resolution: 1: 3840x2160~60Hz
    2: 2880x1800~120Hz
  API: EGL v: 1.5 drivers: iris,kms_swrast,nvidia,swrast
    platforms: gbm,x11,surfaceless,device
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.0.2-manjaro1.1
    renderer: Mesa Intel Graphics (ADL GT2)
Audio:
  Device-1: Intel Alder Lake PCH-P High Definition Audio
    driver: sof-audio-pci-intel-tgl
  Device-2: NVIDIA driver: snd_hda_intel
  Device-3: Logitech Logitech Webcam C925e driver: snd-usb-audio,uvcvideo
    type: USB
  Device-4: Focusrite-Novation Scarlett 2i2 3rd Gen driver: snd-usb-audio
    type: USB
  API: ALSA v: k6.6.19-1-MANJARO status: kernel-api
  Server-1: PulseAudio v: 17.0 status: active
Network:
  Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi
  IF: wlo1 state: up mac: <filter>
  Device-2: Realtek RTL8153 Gigabit Ethernet Adapter driver: r8152 type: USB
  IF: enp0s13f0u1u4u4 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IF-ID-1: eth0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX211 Bluetooth driver: btusb type: USB
  Report: rfkill ID: hci0 state: up address: see --recommends
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
Drives:
  Local Storage: total: 953.87 GiB used: 104.84 GiB (11.0%)
  ID-1: /dev/nvme0n1 vendor: Micron model: 3400 MTFDKBA1T0TFH
    size: 953.87 GiB
Partition:
  ID-1: / size: 953.57 GiB used: 104.84 GiB (11.0%) fs: btrfs
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 299.4 MiB used: 576 KiB (0.2%) fs: vfat
    dev: /dev/nvme0n1p1
  ID-3: /home size: 953.57 GiB used: 104.84 GiB (11.0%) fs: btrfs
    dev: /dev/nvme0n1p2
  ID-4: /var/log size: 953.57 GiB used: 104.84 GiB (11.0%) fs: btrfs
    dev: /dev/nvme0n1p2
Swap:
  ID-1: swap-1 type: file size: 512 MiB used: 0 KiB (0.0%)
    file: /swap/swapfile
Sensors:
  System Temperatures: cpu: N/A mobo: N/A
  Fan Speeds (rpm): cpu: 2000
Info:
  Memory: total: 16 GiB note: est. available: 15.32 GiB used: 3.56 GiB (23.2%)
  Processes: 419 Uptime: 6m Shell: Bash inxi: 3.3.33

I checked the last boot for errors via journalctl and got the following result:

Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\CTDP], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.IETM.IDSP due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN1._CRT.S1CT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN1._CRT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN1._HOT.S1HT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN1._HOT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN1._PSV.S1PT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN1._PSV due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN1._AC0.S1AT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN1._AC0 due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN2._CRT.S2CT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN2._CRT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN2._HOT.S2HT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN2._HOT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN2._PSV.S2PT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN2._PSV due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN2._AC0.S2AT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN2._AC0 due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN3._CRT.S3CT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN3._CRT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN3._HOT.S3HT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN3._HOT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN3._PSV.S3PT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN3._PSV due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN4._CRT.S4CT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN4._CRT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN4._HOT.S4HT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN4._HOT due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN4._PSV.S4PT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN4._PSV due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:22 VivoLinux kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PC00.LPCB.EC0.SEN4._AC0.S4AT], AE_NOT_FOUND (20230628/psargs-330)
Mär 06 20:35:22 VivoLinux kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0.SEN4._AC0 due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Mär 06 20:35:23 VivoLinux kernel: ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-70)
Mär 06 20:35:23 VivoLinux kernel: ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-70)
Mär 06 20:35:23 VivoLinux kernel: 
Mär 06 20:35:23 VivoLinux kernel: iwlwifi 0000:00:14.3: WRT: Invalid buffer destination
Mär 06 20:35:25 VivoLinux kernel: Bluetooth: hci0: Malformed MSFT vendor event: 0x02
Mär 06 20:35:25 VivoLinux kernel: iwlwifi 0000:00:14.3: WRT: Invalid buffer destination
Mär 06 20:35:25 VivoLinux bluetoothd[1317]: src/device.c:set_wake_allowed_complete() Set device flags return status: Invalid Parameters
Mär 06 20:35:25 VivoLinux bluetoothd[1317]: src/device.c:set_wake_allowed_complete() Set device flags return status: Invalid Parameters
Mär 06 20:35:26 VivoLinux kernel: iwlwifi 0000:00:14.3: WRT: Invalid buffer destination
Mär 06 20:35:34 VivoLinux lightdm[2062]: gkr-pam: unable to locate daemon control file
Mär 06 20:58:04 VivoLinux kernel: usb 3-1.2: Unable to submit urb #2: -19 at snd_usb_queue_pending_output_urbs
Mär 06 20:58:04 VivoLinux kernel: usb 3-1.2: cannot submit urb 0, error -19: no device
Mär 06 20:58:04 VivoLinux kernel: usb 3-1.2: cannot submit urb 0, error -19: no device
Mär 06 20:58:04 VivoLinux kernel: usb 3-1.2: 1:0: usb_set_interface failed (-19)
Mär 06 20:59:51 VivoLinux dbus-broker-launch[1310]: Activation request for 'org.freedesktop.Avahi' failed.
Mär 06 20:59:51 VivoLinux pulseaudio[2268]: org.bluez.BatteryProviderManager1.UnregisterBatteryProvider() Failed: org.freedesktop.DBus.Error.NoReply:Remote peer disconnected
Mär 06 20:59:52 VivoLinux dbus-broker-launch[1310]: Activation request for 'org.freedesktop.nm_dispatcher' failed.
Mär 06 20:59:53 VivoLinux dbus-broker-launch[1310]: Activation request for 'org.freedesktop.nm_dispatcher' failed.

I assume the problem is the last item in this list, just because obiviously it is the one thing the system could not handle. I did some research in this forum and on the internet in general and as far as I understand it, it has to do with the network manager. But I was not able to find a working solution. Does somebody know what to do?

[aml360]

Hey @TKV79, I’m encountering the same issue with Pop_OS, involving unusual reboots and shutdowns. My friend with a Manjaro Asus laptop also faces these reboots. We both see ACPI problems and are unsure if that’s the root cause.

Here is some information from inxi -Fxz

System:
  Kernel: 6.9.3-76060903-generic x86_64 bits: 64 compiler: N/A
    Desktop: KDE Plasma 5.24.7 Distro: Pop!_OS 22.04 LTS
    base: Ubuntu 22.04 LTS Jammy
Machine:
  Type: Laptop System: LG product: 15Z90RT-G.AD75B v: 0.1
    serial: <superuser required>
  Mobo: LG model: 15Z90RT v: FAB1 serial: <superuser required>
    UEFI: Phoenix v: R3ZH0420 X64 date: 03/22/2023
Battery:
  ID-1: BAT0 charge: 47.4 Wh (79.1%) condition: 59.9/60.0 Wh (99.8%)
    volts: 16.7 min: 15.5 model: LG LGES-LG status: Not charging
CPU:
  Info: 12-core (4-mt/8-st) model: 13th Gen Intel Core i7-1360P bits: 64
    type: MST AMCP arch: N/A rev: 2 cache: L1: 1.1 MiB L2: 9 MiB L3: 18 MiB
  Speed (MHz): avg: 1316 high: 1700 min/max: 400/5000:3700 cores: 1: 1618
    2: 853 3: 1561 4: 1700 5: 1156 6: 1700 7: 1300 8: 400 9: 1700 10: 1348
    11: 1700 12: 1700 13: 1490 14: 754 15: 1520 16: 567 bogomips: 83558
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel vendor: LG driver: i915 v: kernel bus-ID: 00:02.0
  Device-2: Luxvisions Innotech LGE Camera type: USB driver: uvcvideo
    bus-ID: 3-2:2
  Device-3: MacroSilicon USB Video type: USB
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo bus-ID: 3-6.1.3.4:39
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 resolution: 1: 2560x1440 2: 1920x1080~60Hz
  OpenGL: renderer: Mesa Intel Graphics (RPL-P)
    v: 4.6 Mesa 24.0.3-1pop1~1711635559~22.04~7a9f319 direct render: Yes
Audio:
  Device-1: Intel vendor: LG driver: sof-audio-pci-intel-tgl bus-ID: 00:1f.3
  Device-2: FIFINE Microphones Microphone type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 3-6.1.3.1:37
  Device-3: MacroSilicon USB Video type: USB
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo bus-ID: 3-6.1.3.4:39
  Sound Server-1: ALSA v: k6.9.3-76060903-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: no
  Sound Server-3: PipeWire v: 1.0.3 running: yes
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB
    driver: r8152 bus-ID: 2-4.1.2:30
  IF: enx00e04c68aded state: down mac: <filter>
  IF-ID-1: virbr0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-10:3
  Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter>
Drives:
  Local Storage: total: 1.86 TiB used: 335.39 GiB (17.6%)
  ID-1: /dev/nvme0n1 model: NX-2TB 2280 size: 1.86 TiB temp: 49.9 C
Partition:
  ID-1: / size: 459.5 GiB used: 332.63 GiB (72.4%) fs: ext4 dev: /dev/dm-1
    mapped: data-root
  ID-2: /boot/efi size: 1020 MiB used: 322.4 MiB (31.6%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 4 GiB used: 0 KiB (0.0%) dev: /dev/dm-2
    mapped: cryptswap
  ID-2: swap-2 type: zram size: 16 GiB used: 0 KiB (0.0%) dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 32.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 461 Uptime: 15m Memory: 31.06 GiB used: 6.79 GiB (21.8%)
  Init: systemd runlevel: 5 Compilers: gcc: 11.4.0 Packages: 2898 Shell: Zsh
  v: 5.8.1 inxi: 3.3.13

Any additional information would be greatly appreciated.

[BG405]

@TKV79

Kernel: 6.6.19-1-MANJARO arch: x86_64 bits: 64

Currently I have:

uname -a
Linux BG-T440-MANJARO 6.6.39-1-MANJARO #1 SMP PREEMPT_DYNAMIC Fri Jul 12 10:10:11 UTC 2024 x86_64 GNU/Linux

… so check:

mhwd-kernel -li

If you haven’t rebooted due to this issue, try doing it from the Terminal:

reboot

… if you haven’t already tried this?