Screen freezes on initial dual boot selection screen

Support
1

Hello,

I’m new here and relatively new to Linux.

I recently installed Manjaro KDE on my Windows 10 laptop (actually installed it 3 times. Each time with the same boot problem) without any issues. However, once the installation is complete and I reboot I am unable to get past the initial dual boot selection screen. I can’t select or change the selection for Manjaro or Windows, edit boot options, or enter the Grub command line. The 5-second timer is also frozen.

The only way to enter Manjaro is to boot up with the live USB select Detect EFI boot loaders > Manjaro/Grubx64.efi > Manjaro Linux. I have disabled secure boot and fast startup.

Here are my basic laptop specs. Please let me know if I can provide any more information (and how I might find it please).

HP Spectre X360
Intel i7-10750H
Geforce GTX 1650 Ti

Manjaro 21.2.3
KDE 5.23.5
Kernel 5.16.7

Please forgive me if this has already been resolved somewhere. I couldn’t find anything that spoke specifically to my issue. I tried attaching an image of the frozen screen but I don’t think it is allowed.

Thank you!

2

Here is some additional info.

System:
  Kernel: 5.16.7-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.16-x86_64
    root=UUID=60eb848c-d1e6-4156-bedb-55d846d61c80 rw quiet apparmor=1
    security=apparmor resume=UUID=b91b2465-9425-4ac7-991c-709d583257e2
    udev.log_priority=3
  Desktop: KDE Plasma 5.23.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Convertible System: HP product: HP Spectre x360 Convertible 15-eb0xxx
    v: N/A serial: <superuser required> Chassis: type: 31
    serial: <superuser required>
  Mobo: HP model: 86E8 v: 01.77 serial: <superuser required> UEFI: AMI
    v: F.11 date: 02/01/2021
Battery:
  ID-1: BAT0 charge: 62.8 Wh (100.0%) condition: 62.8/62.8 Wh (100.0%)
    volts: 12.9 min: 11.6 model: HP Primary type: Li-ion serial: <filter>
    status: Full cycles: 30
  Device-1: hid-0018:04F3:2A54.0001-battery model: ELAN2514:00 04F3:2A54
    serial: N/A charge: N/A status: N/A
Memory:
  RAM: total: 15.24 GiB used: 3.04 GiB (19.9%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Core i7-10750H bits: 64 type: MT MCP arch: Comet Lake
    family: 6 model-id: 0xA5 (165) stepping: 2 microcode: 0xEA
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 1.5 MiB desc: 6x256 KiB
    L3: 12 MiB desc: 1x12 MiB
  Speed (MHz): avg: 800 min/max: 800/5000 scaling: driver: intel_pstate
    governor: powersave cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800
    8: 800 9: 800 10: 800 11: 800 12: 800 bogomips: 62431
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush clflushopt
    cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts
    epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu fsgsbase fxsr
    ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs ibrs_enhanced ida
    intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor
    movbe mpx msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq
    pdcm pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdrand rdseed
    rdtscp rep_good sdbg sep sgx sgx_lc smap smep ss ssbd sse sse2 sse4_1
    sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
    tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt
    xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel CometLake-H GT2 [UHD Graphics] vendor: Hewlett-Packard
    driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:9bc4 class-ID: 0300
  Device-2: NVIDIA TU117M [GeForce GTX 1650 Ti Mobile]
    vendor: Hewlett-Packard driver: nvidia v: 510.47.03
    alternate: nouveau,nvidia_drm bus-ID: 01:00.0 chip-ID: 10de:1f95
    class-ID: 0300
  Display: x11 server: X.org 1.21.1.3 compositor: kwin_x11 driver:
    loaded: modesetting,nvidia alternate: fbdev,nouveau,nv,vesa
    resolution: <missing: xdpyinfo>
  Message: Unable to show advanced data. Required tool glxinfo missing.
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: Hewlett-Packard
    driver: sof-audio-pci-intel-cnl
    alternate: snd_hda_intel,snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3
    chip-ID: 8086:06c8 class-ID: 0401
  Device-2: NVIDIA vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
    bus-ID: 01:00.1 chip-ID: 10de:10fa class-ID: 0403
  Sound Server-1: ALSA v: k5.16.7-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.20 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.45 running: yes
Network:
  Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3 chip-ID: 8086:06f0 class-ID: 0280
  IF: wlo1 state: down mac: <filter>
  Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152
    bus-ID: 4-2:3 chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
  IF: enp56s0u2 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-14:4 chip-ID: 8087:0026 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 960.42 GiB used: 18.73 GiB (2.0%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital
    model: WDBRPG0010BNC-WRSN size: 931.51 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 111130WD temp: 28.9 C scheme: GPT
  ID-2: /dev/sda maj-min: 8:0 type: USB vendor: PNY model: USB 2.0 FD
    size: 28.91 GiB block-size: physical: 512 B logical: 512 B type: N/A
    serial: <filter> rev: PMAP scheme: MBR
  SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 62.5 GiB size: 61.22 GiB (97.95%) used: 15.64 GiB (25.6%)
    fs: ext4 dev: /dev/nvme0n1p7 maj-min: 259:7 label: N/A
    uuid: 60eb848c-d1e6-4156-bedb-55d846d61c80
  ID-2: /boot/efi raw-size: 512.7 MiB size: 511.7 MiB (99.80%)
    used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p4 maj-min: 259:4
    label: NO_LABEL uuid: EF60-AC0D
  ID-3: /home raw-size: 312 GiB size: 306.04 GiB (98.09%)
    used: 3.09 GiB (1.0%) fs: ext4 dev: /dev/nvme0n1p8 maj-min: 259:8 label: N/A
    uuid: 63a60011-57ea-4bf7-a0ff-ae3bfcabd8e7
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 15.62 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/nvme0n1p6 maj-min: 259:6 label: N/A
    uuid: b91b2465-9425-4ac7-991c-709d583257e2
Unmounted:
  ID-1: /dev/nvme0n1p1 maj-min: 259:1 size: 100 MiB fs: vfat label: N/A
    uuid: 748E-12DE
  ID-2: /dev/nvme0n1p2 maj-min: 259:2 size: 16 MiB fs: <superuser required>
    label: N/A uuid: N/A
  ID-3: /dev/nvme0n1p3 maj-min: 259:3 size: 540.27 GiB fs: bitlocker
    label: N/A uuid: N/A
  ID-4: /dev/nvme0n1p5 maj-min: 259:5 size: 509 MiB fs: ntfs label: N/A
    uuid: 68AC4B20AC4AE860
  ID-5: /dev/sda1 maj-min: 8:1 size: 3.7 GiB fs: iso9660
  ID-6: /dev/sda2 maj-min: 8:2 size: 4 MiB fs: vfat label: MISO_EFI
    uuid: 01B3-DEA1
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-2:2 info: VIA Labs USB2.0 Hub ports: 5 rev: 2.1 speed: 480 Mb/s
    chip-ID: 2109:2815 class-ID: 0900
  Device-1: 1-2.2:5 info: Razer USA Naga 2014 type: Mouse,Keyboard
    driver: hid-generic,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
    power: 500mA chip-ID: 1532:0040 class-ID: 0300
  Device-2: 1-2.3:6 info: PNY USB 2.0 FD type: Mass Storage
    driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 200mA
    chip-ID: 154b:00ee class-ID: 0806 serial: <filter>
  Device-3: 1-2.5:7 info: VIA Labs USB Billboard Device type: Billboard
    driver: N/A interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 2109:8817 class-ID: 1100 serial: <filter>
  Device-4: 1-4:3 info: Synaptics type: <vendor specific> driver: N/A
    interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 06cb:00c9
    class-ID: ff00 serial: <filter>
  Device-5: 1-14:4 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb
    interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0026
    class-ID: e001
  Hub-3: 2-0:1 info: Super-speed hub ports: 8 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-4: 3-0:1 info: Hi-speed hub with single TT ports: 2 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-5: 4-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-6: 4-1:2 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.2 speed: 5 Gb/s
    chip-ID: 2109:0815 class-ID: 0900
  Device-1: 4-2:3 info: Realtek RTL8153 Gigabit Ethernet Adapter
    type: Network driver: r8152 interfaces: 1 rev: 3.0 speed: 5 Gb/s
    power: 288mA chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
Sensors:
  System Temperatures: cpu: 31.0 C pch: 31.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 322 Uptime: 3h 3m wakeups: 9908 Init: systemd v: 250
  tool: systemctl Compilers: gcc: 11.1.0 clang: 13.0.1 Packages: 1233
  pacman: 1224 lib: 331 flatpak: 9 Shell: Zsh v: 5.8 default: Bash v: 5.1.16
  running-in: konsole inxi: 3.3.12
3

please also post output of these commands as well;

  • cat /etc/fstab
  • efibootmgr -v
  • lsblk -f
  • sudo fdisk -l
4 
 <file system>             <mount point>  <type>  <options>  <dump>  <pass>
UUID=EF60-AC0D                            /boot/efi      vfat    umask=0077 0 2
UUID=b91b2465-9425-4ac7-991c-709d583257e2 swap           swap    defaults,noatime 0 0
UUID=60eb848c-d1e6-4156-bedb-55d846d61c80 /              ext4    defaults,noatime 0 1
UUID=63a60011-57ea-4bf7-a0ff-ae3bfcabd8e7 /home          ext4    defaults,noatime 0 2

BootCurrent: 0005
Timeout: 0 seconds
BootOrder: 0005,0004,0001,0000,0002,0003
Boot0000* Windows Boot Manager  HD(1,GPT,f626db78-cf35-4d24-a632-ba910da57d7a,0x800,0x32000)/File(\EFI\Microsoft\Boot\bootmgfw.efi)WINDOWS.........x...B.C.D.O.B.J.E.C.T.=.{.9.d.e.a.8.6.2.c.-.5.c.d.d.-.4.e.7.0.-.a.c.c.1.-.f.3.2.b.3.4.4.d.4.7.9.5.}...a................
Boot0001* Manjaro       HD(4,GPT,8f37c6e1-1e0f-9849-a1f1-8bdcf5cd168e,0x438c7292,0x10056e)/File(\EFI\Manjaro\grubx64.efi)
Boot0002* Solid State Disk      PciRoot(0x0)/Pci(0x1d,0x0)/Pci(0x0,0x0)/NVMe(0x1,00-1B-44-8B-48-05-24-B8)/HD(1,GPT,f626db78-cf35-4d24-a632-ba910da57d7a,0x800,0x32000)..BO
Boot0003* Solid State Disk      PciRoot(0x0)/Pci(0x1d,0x0)/Pci(0x0,0x0)/NVMe(0x1,00-1B-44-8B-48-05-24-B8)/HD(4,GPT,8f37c6e1-1e0f-9849-a1f1-8bdcf5cd168e,0x438c7292,0x10056e)..BO
Boot0004* USB Drive (UEFI) - PNY USB 2.0 FD PMAP        PciRoot(0x0)/Pci(0x14,0x0)/USB(1,0)/USB(2,0)/CDROM(1,0x7652a0,0x8000)..BO
Boot0005* USB Drive (UEFI) - PNY USB 2.0 FD PMAP        PciRoot(0x0)/Pci(0x14,0x0)/USB(1,0)/USB(2,0)/HD(2,MBR,0x0,0x7652a0,0x2000)..BO

AME        FSTYPE    FSVER            LABEL            UUID                                 FSAVAIL FSUSE% MOUNTPOINTS
sda         iso9660   Joliet Extension MANJARO_KDE_2122 2022-01-23-13-30-08-00                              
├─sda1      iso9660   Joliet Extension MANJARO_KDE_2122 2022-01-23-13-30-08-00                              
└─sda2      vfat      FAT12            MISO_EFI         01B3-DEA1                                           
nvme0n1                                                                                                     
├─nvme0n1p1 vfat      FAT32                             748E-12DE                                           
├─nvme0n1p2                                                                                                 
├─nvme0n1p3 BitLocker 2                                                                                     
├─nvme0n1p4 vfat      FAT32            NO_LABEL         EF60-AC0D                             511.4M     0% /boot/efi
├─nvme0n1p5 ntfs                                        68AC4B20AC4AE860                                    
├─nvme0n1p6 swap      1                                 b91b2465-9425-4ac7-991c-709d583257e2                [SWAP]
├─nvme0n1p7 ext4      1.0                               60eb848c-d1e6-4156-bedb-55d846d61c80   42.4G    26% /
└─nvme0n1p8 ext4      1.0                               63a60011-57ea-4bf7-a0ff-ae3bfcabd8e7  287.1G     1% /home

Disk /dev/nvme0n1: 931.51 GiB, 1000204886016 bytes, 1953525168 sectors
Disk model: WDBRPG0010BNC-WRSN                      
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 5BB7E905-F7AE-4B14-B627-FBAA949AA0BA

Device              Start        End    Sectors   Size Type
/dev/nvme0n1p1       2048     206847     204800   100M EFI System
/dev/nvme0n1p2     206848     239615      32768    16M Microsoft reserved
/dev/nvme0n1p3     239616 1133277841 1133038226 540.3G Microsoft basic data
/dev/nvme0n1p4 1133277842 1134327807    1049966 512.7M EFI System
/dev/nvme0n1p5 1952479232 1953521663    1042432   509M Windows recovery environment
/dev/nvme0n1p6 1134327808 1167095807   32768000  15.6G Linux swap
/dev/nvme0n1p7 1167095808 1298167807  131072000  62.5G Linux filesystem
/dev/nvme0n1p8 1298167808 1952479231  654311424   312G Linux filesystem

Partition table entries are not in disk order.


Disk /dev/sda: 28.91 GiB, 31042043904 bytes, 60628992 sectors
Disk model: USB 2.0 FD      
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x00000000

Device     Boot   Start     End Sectors  Size Id Type
/dev/sda1  *         64 7754399 7754336  3.7G  0 Empty
/dev/sda2       7754400 7762591    8192    4M ef EFI (FAT-12/16/32)