Screen crashes suddenly without obvious trigger, tty or SysRq doesn't respond

Hello! I am a newcomer to this forum, and this is my first post!

Device & Environment when this issue happens:

> sudo inxi --admin --verbosity=7 --filter --no-host --width
System:
  Kernel: 6.6.2-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
    clocksource: tsc available: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.6-x86_64
    root=UUID=2d1b44e8-84b4-4455-9039-265e528bc250 rw quiet
    resume=UUID=980b481d-9c4d-4ab4-8746-e07341f7ec78 udev.log_priority=3
    intel_iommu=on iommu=pt rcutree.rcu_idle_gp_delay=1
  Desktop: KDE Plasma v: 5.27.9 tk: Qt v: 5.15.11 wm: kwin_wayland dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: XPS 15 9520 v: N/A serial: <filter>
    Chassis: type: 10 serial: <filter>
  Mobo: Dell model: 0MWGD4 v: A00 serial: <filter> UEFI: Dell v: 1.18.0
    date: 09/12/2023
Battery:
  ID-1: BAT0 charge: 53.3 Wh (77.8%) condition: 68.5/84.3 Wh (81.2%)
    volts: 12.6 min: 11.4 model: SMP DELL 70N2F95 type: Li-poly serial: <filter>
    status: not charging
Memory:
  System RAM: total: 16 GiB available: 15.3 GiB used: 5.47 GiB (35.7%)
    igpu: 64 MiB
  Array-1: capacity: 64 GiB slots: 2 modules: 2 EC: None
    max-module-size: 32 GiB note: est.
  Device-1: DIMM A type: DDR5 detail: synchronous size: 8 GiB
    speed: 4800 MT/s volts: curr: 1.1 width (bits): data: 64 total: 64
    manufacturer: 80AD000080AD part-no: HMCG66MEBSA095N serial: <filter>
  Device-2: DIMM B type: DDR5 detail: synchronous size: 8 GiB
    speed: 4800 MT/s volts: curr: 1.1 width (bits): data: 64 total: 64
    manufacturer: 80AD000080AD part-no: HMCG66MEBSA095N serial: <filter>
CPU:
  Info: model: 12th Gen Intel Core i7-12700H socket: U3E1 bits: 64
    type: MST AMCP arch: Alder Lake gen: core 12 level: v3 note: check
    built: 2021+ process: Intel 7 (10nm ESF) family: 6 model-id: 0x9A (154)
    stepping: 3 microcode: 0x430
  Topology: cpus: 1x cores: 14 mt: 6 tpc: 2 st: 8 threads: 20 smt: enabled
    cache: L1: 1.2 MiB desc: d-8x32 KiB, 6x48 KiB; i-6x32 KiB, 8x64 KiB
    L2: 11.5 MiB desc: 6x1.2 MiB, 2x2 MiB L3: 24 MiB desc: 1x24 MiB
  Speed (MHz): avg: 414 high: 682 min/max: 400/4600:4700:3500
    base/boost: 3663/4700 scaling: driver: intel_pstate governor: powersave
    volts: 1.2 V ext-clock: 100 MHz cores: 1: 400 2: 400 3: 400 4: 400 5: 400
    6: 400 7: 400 8: 400 9: 400 10: 400 11: 682 12: 400 13: 400 14: 400 15: 400
    16: 400 17: 400 18: 400 19: 400 20: 400 bogomips: 107560
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_lbr arch_perfmon art avx avx2 avx_vnni bmi1 bmi2
    bts clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16 cx8
    de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
    flush_l1d fma fpu fsgsbase fsrm fxsr gfni hfi ht hwp hwp_act_window
    hwp_epp hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt ida intel_pt
    invpcid lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b movdiri
    msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pclmulqdq pdcm pdpe1gb pebs
    pge pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed rdtscp rep_good
    sdbg sep serialize sha_ni smap smep smx split_lock_detect ss ssbd sse sse2
    sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
    tsc_deadline_timer tsc_known_freq umip user_shstk vaes vme vmx vnmi
    vpclmulqdq vpid waitpkg x2apic xgetbv1 xsave xsavec xsaveopt xsaves
    xtopology xtpr
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Enhanced / Automatic IBRS, IBPB: conditional,
    RSB filling, PBRSB-eIBRS: SW sequence
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Alder Lake-P GT2 [Iris Xe Graphics] vendor: Dell driver: i915
    v: kernel arch: Gen-12.2 process: Intel 10nm built: 2021-22+ ports:
    active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, HDMI-A-1 bus-ID: 0000:00:02.0
    chip-ID: 8086:46a6 class-ID: 0300
  Device-2: NVIDIA GA107M [GeForce RTX 3050 Mobile] vendor: Dell
    driver: nvidia v: 535.129.03 alternate: nouveau,nvidia_drm non-free: 545.xx+
    status: current (as of 2023-11; EOL~2026-12-xx) arch: Ampere code: GAxxx
    process: TSMC n7 (7nm) built: 2020-2023 bus-ID: 0000:01:00.0
    chip-ID: 10de:25a2 class-ID: 0302
  Device-3: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-6:3 chip-ID: 0c45:6732
    class-ID: 0e02
  Display: server: X.Org v: 23.2.2 with: Xwayland v: 23.2.2
    compositor: kwin_wayland driver: X: loaded: modesetting,nvidia
    unloaded: fbdev,vesa alternate: nouveau,nv dri: iris gpu: i915
    display-ID: :1 screens: 1
  Screen-1: 0 s-res: 3456x2160 s-dpi: 96 s-size: 914x571mm (35.98x22.48")
    s-diag: 1078mm (42.43")
  Monitor-1: eDP-1 model: Samsung 0x414d built: 2020 res: 3456x2160 hz: 60
    dpi: 258 gamma: 1.2 size: 340x210mm (13.39x8.27") diag: 396mm (15.6")
    ratio: 16:10 modes: 3456x2160
  API: EGL Message: No EGL data available.
  API: OpenGL v: 4.6 vendor: intel mesa v: 23.1.9-manjaro1.1 glx-v: 1.4
    es-v: 3.2 direct-render: yes renderer: Mesa Intel Graphics (ADL GT2)
    device-ID: 8086:46a6 memory: 14.94 GiB unified: yes
  API: Vulkan v: 1.3.269 layers: 1 device: 0 type: discrete-gpu name: NVIDIA
    GeForce RTX 3050 Laptop GPU driver: nvidia v: 535.129.03
    device-ID: 10de:25a2 surfaces: xcb,xlib device: 1 type: integrated-gpu
    name: Intel Graphics (ADL GT2) driver: mesa intel v: 23.1.9-manjaro1.1
    device-ID: 8086:46a6 surfaces: xcb,xlib
Audio:
  Device-1: Intel Alder Lake PCH-P High Definition Audio vendor: Dell
    driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl
    bus-ID: 0000:00:1f.3 chip-ID: 8086:51c8 class-ID: 0403
  API: ALSA v: k6.6.2-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: PipeWire v: 0.3.85 status: n/a (root, process) with:
    1: pipewire-pulse status: active 2: wireplumber status: active
    3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 0000:00:14.3 chip-ID: 8086:51f0 class-ID: 0280
  IF: wlp0s20f3 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX211 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
    speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-10:6 chip-ID: 8087:0033
    class-ID: e001
  Report: btmgmt ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
    rfk-block: hardware: no software: no address: <filter> bt-v: 5.3 lmp-v: 12
    status: discoverable: no pairing: no
Logical:
  Message: No logical block device data found.
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
    v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:467f rev: class-ID: 0104
Drives:
  Local Storage: total: 953.87 GiB used: 286.34 GiB (30.0%)
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: PM9A1 NVMe 1024GB
    size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
    lanes: 4 tech: SSD serial: <filter> fw-rev: 36310229 temp: 36.9 C
    scheme: GPT
  SMART: yes health: PASSED on: 26d 10h cycles: 1,401
    read-units: 32,392,304 [16.5 TB] written-units: 30,525,186 [15.6 TB]
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 936.74 GiB size: 920.96 GiB (98.32%)
    used: 286.23 GiB (31.1%) fs: ext4 block-size: 4096 B dev: /dev/nvme0n1p2
    maj-min: 259:2 label: N/A uuid: 2d1b44e8-84b4-4455-9039-265e528bc250
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 59.4 MiB (19.8%) fs: vfat block-size: 512 B dev: /dev/nvme0n1p1
    maj-min: 259:1 label: NO_LABEL uuid: 7C2C-7D2A
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
    compressor: zstd max-pool: 20%
  ID-1: swap-1 type: partition size: 16.83 GiB used: 56.2 MiB (0.3%)
    priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:3 label: swap
    uuid: 980b481d-9c4d-4ab4-8746-e07341f7ec78
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 1 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-2: 2-0:1 info: super-speed hub ports: 2 rev: 3.1
    speed: 20 Gb/s (2.33 GiB/s) lanes: 2 mode: 3.2 gen-2x2 chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-3: 2-1:6 info: VIA Labs USB3.0 Hub ports: 1 rev: 3.1
    speed: 5 Gb/s (596.0 MiB/s) lanes: 1 mode: 3.2 gen-1x1 chip-ID: 2109:0211
    class-ID: 0900
  Hub-4: 3-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-5: 3-1:9 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 2109:2211
    class-ID: 0900
  Device-1: 3-1.2:10 info: Dell DA20 Adapter type: billboard driver: N/A
    interfaces: 1 rev: 2.1 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
    power: 2mA chip-ID: 413c:b080 class-ID: 1100 serial: <filter>
  Device-2: 3-6:3 info: Microdia Integrated_Webcam_HD type: video
    driver: uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1
    mode: 2.0 power: 500mA chip-ID: 0c45:6732 class-ID: 0e02
  Device-3: 3-9:4 info: Shenzhen Goodix USB2.0 MISC type: <vendor specific>
    driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1
    mode: 1.1 power: 100mA chip-ID: 27c6:63ac class-ID: ef00 serial: <filter>
  Device-4: 3-10:6 info: Intel AX211 Bluetooth type: bluetooth driver: btusb
    interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
    power: 100mA chip-ID: 8087:0033 class-ID: e001
  Hub-6: 4-0:1 info: super-speed hub ports: 4 rev: 3.1
    speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 51.0 C mobo: 35.0 C sodimm: SODIMM C
  Fan Speeds (rpm): cpu: 0
Info:
  Processes: 389 Uptime: 12m wakeups: 0 Init: systemd v: 254 default: graphical
  tool: systemctl Compilers: gcc: 13.2.1 alt: 11/12 clang: 16.0.6
  Packages: 1794 pm: pacman pkgs: 1779 libs: 413 tools: pamac,yay pm: flatpak
  pkgs: 9 pm: snap pkgs: 6 Shell: Sudo (sudo) v: 1.9.15p2 default: fish
  v: 3.6.1 running-in: alacritty inxi: 3.3.31
  • Kernels tried:
    • 6.6 LTS
    • 6.5
    • 6.1 LTS
    • 5.15 LTS
  • Desktop environment; issue happens in all of
    • both X11 and Wayland (KDE Plasma)
    • bspwm session (X11)
  • Nvidia
    • Proprietary driver, however:
    • Issue still happens even if I uninstall linux**-nvidia driver
    • using PRIME
    • Tried with/without rcutree.rcu_idle_gp_delay=1 kernel parameter
    • Tried nvidia? in mkinitcpio.conf’s modules seciton

Description of Issue

Desktop session suddenly crashes and results in black screen, and often leaves a rectangle pattern around the cursor area.

Pictures of the issue



Going tty or using SysRq key does not work after this crash (Forcibly holding the power button to power off is only the way.)

If I enable sound output before the crash, it gives noise

Happens even if I disable nvidia driver.

After I use Wayland (KDE), it happens a little less frequently but still happens quite often.

This issue continues occuring since more than 6 months ago.

Triggers to reproduce this crash

The crash happens regardless of context, and there is no clear trigger that can reproduce this issue 100%.
However, there were some triggers that used to work (but some don’t work now):

  • Launch KSystemLog
    • Press Journald Log button several times
    • If not crashing, go other tabs (Kernel Log or X.org Log) and go back to Journald Log tab
    • This used to reproduce nearly 100% back then, but now it rarely happens with this procedure.
  • Launch Android Studio
    • go SDK manager
    • select update menus and wait for few seconds
    • Currently this has the highest reproducibility on my environment
    • (even though it was not a trigger back then)

Is there anything I can do to examine further this issue?

Thank you so much for your help!

Welcome to Manjaro! :smiling_face_with_three_hearts:

  1. Please read the information behind this link. It will help you to post necessary information.
  1. Please press the three dots below your post and then press the :pencil2:
  • If you give us information about your system, we can see what we’re talking about and make better suggestions.
  • You can do this by using inxi in a terminal or in console.
sudo inxi --admin --verbosity=7 --filter --no-host --width
  • Personally identifiable information such as serial numbers and MAC addresses are filtered out by this command
  • Presenting the information in this way allows everyone to be familiar with the format and quickly find the items they need without missing anything.
  1. Copy the output from inxi (including the command) and paste it into your post.
  • To make it more readable, add 3 backticks ``` on an extra line before and after the pasted text.

Have you already :mag: for your problem in the forum ? (Wisdom lies in asking → listening → reading :wink: )

First of all i would suggest to look into hardware :wink:

  • Replug RAM
  • Reset BIOS
  • Replug Graphic-Card
  • Dust ???
  • Replug Cables

    :footprints: