I have an XPS 13 9350 (Skylake model) that fails to resume from standby (and hibernate). Some other things to add is that I am using Wayland, just upgraded to Gnome 43, and this issue happens in BOTH my Linux Kernels (6.0.8 and 5.15.78-LTS). This started a few days ago after doing a major update of a ton of packages (Testing Branch), everything was working perfectly for MONTHS before this.
Behavior:
-I close my laptop lid, the power light goes out just as it’s expected.
-When I open the lid, the power light turns on, and the screen stays black…it looks like it is trying to resume, but it never wakes up, after waiting 5+ min.
System Info:
**System:**
Kernel: 6.0.8-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-6.0-x86_64
root=UUID=501de8bc-72f3-4eb8-8dd8-eb0381f16ebc ro
resume=UUID=2314cba6-fa6e-443b-8fc2-de4d6ad99ffe apparmor=1
security=apparmor udev.log_priority=3
Desktop: GNOME v: 43.1 tk: GTK v: 3.24.34 wm: gnome-shell dm: GDM v: 43.0
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: Dell product: XPS 13 9350 v: N/A
serial: <superuser required> Chassis: type: 9 serial: <superuser required>
Mobo: Dell model: 076F9T v: A00 serial: <superuser required> UEFI: Dell
v: 1.13.0 date: 02/10/2020
Battery:
ID-1: BAT0 charge: 45.4 Wh (89.0%) condition: 51.0/57.5 Wh (88.7%) volts: 8.3
min: 7.6 model: SMP DELL JHXPY53 type: Li-poly serial: <filter>
status: discharging
Memory:
RAM: total: 7.63 GiB used: 3.57 GiB (46.8%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: model: Intel Core i5-6200U bits: 64 type: MT MCP arch: Skylake
gen: core 6 level: v3 note: check built: 2015 process: Intel 14nm family: 6
model-id: 0x4E (78) stepping: 3 microcode: 0xF0
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
L3: 3 MiB desc: 1x3 MiB
Speed (MHz): avg: 2598 high: 2801 min/max: 400/2800 scaling:
driver: intel_pstate governor: powersave cores: 1: 2801 2: 2400 3: 2792
4: 2400 bogomips: 19204
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush
clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu
fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs ida
intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor
movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm
pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts rdrand rdseed rdtscp
rep_good sdbg sep smap smep ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp
syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme vmx vnmi
vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities:
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
Type: retbleed mitigation: IBRS
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: IBRS, IBPB: conditional, RSB filling,
PBRSB-eIBRS: Not affected
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Dell driver: i915
v: kernel arch: Gen-9 process: Intel 14n built: 2015-16 ports: active: eDP-1
empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:1916
class-ID: 0300
Device-2: Microdia Integrated Webcam HD type: USB driver: uvcvideo
bus-ID: 1-5:3 chip-ID: 0c45:670c class-ID: 0e02
Display: wayland server: X.org v: 1.21.1.4 with: Xwayland v: 22.1.5
compositor: gnome-shell driver: X: loaded: intel unloaded: modesetting
alternate: fbdev,vesa dri: i965 gpu: i915 display-ID: 0
Monitor-1: eDP-1 model: Sharp 0x144a built: 2015 res: 3200x1800 dpi: 276
gamma: 1.2 size: 294x165mm (11.57x6.5") diag: 337mm (13.3") ratio: 16:9
modes: 3200x1800
Message: No known Wayland EGL/GBM data sources. API: EGL/GBM
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel
v: kernel alternate: snd_soc_skl,snd_soc_avs bus-ID: 00:1f.3
chip-ID: 8086:9d70 class-ID: 0403
Sound API: ALSA v: k6.0.8-1-MANJARO running: yes
Sound Server-1: PulseAudio v: 16.1 running: no
Sound Server-2: PipeWire v: 0.3.59 running: yes
Network:
Device-1: Intel Wireless 8260 driver: iwlwifi v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 bus-ID: 3a:00.0 chip-ID: 8086:24f3 class-ID: 0280
IF: wlp58s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
WAN IP: <filter>
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
bus-ID: 1-3:2 chip-ID: 8087:0a2b class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 238.47 GiB used: 46.21 GiB (19.4%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: PM951 NVMe 256GB
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: BXV77D0Q temp: 33.9 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 81.77 GiB size: 79.93 GiB (97.75%) used: 32.35 GiB (40.5%)
fs: ext4 dev: /dev/nvme0n1p6 maj-min: 259:6 label: N/A
uuid: 501de8bc-72f3-4eb8-8dd8-eb0381f16ebc
ID-2: /boot/efi raw-size: 100 MiB size: 96 MiB (96.00%)
used: 26.7 MiB (27.8%) fs: vfat dev: /dev/nvme0n1p2 maj-min: 259:2 label: N/A
uuid: 7294-110C
ID-3: /home raw-size: 70.23 GiB size: 68.58 GiB (97.65%)
used: 13.83 GiB (20.2%) fs: ext4 dev: /dev/nvme0n1p5 maj-min: 259:5
label: N/A uuid: 82acc9d6-e635-41ea-86f7-b8d09946a03e
Swap:
Kernel: swappiness: 10 (default 60) cache-pressure: 75 (default 100)
ID-1: swap-1 type: partition size: 10.84 GiB used: 0 KiB (0.0%)
priority: -2 dev: /dev/nvme0n1p7 maj-min: 259:7 label: N/A
uuid: 2314cba6-fa6e-443b-8fc2-de4d6ad99ffe
Unmounted:
ID-1: /dev/nvme0n1p1 maj-min: 259:1 size: 499 MiB fs: ntfs label: N/A
uuid: 4CB29579B295686A
ID-2: /dev/nvme0n1p3 maj-min: 259:3 size: 16 MiB fs: <superuser required>
label: N/A uuid: N/A
ID-3: /dev/nvme0n1p4 maj-min: 259:4 size: 75.04 GiB fs: ntfs label: DRIVE
uuid: 022401A424019C33
USB:
Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-3:2 info: Intel Bluetooth wireless interface type: Bluetooth
driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA
chip-ID: 8087:0a2b class-ID: e001
Device-2: 1-5:3 info: Microdia Integrated Webcam HD type: Video
driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA
chip-ID: 0c45:670c class-ID: 0e02
Hub-2: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
System Temperatures: cpu: 37.0 C pch: 31.5 C mobo: 32.0 C sodimm: SODIMM C
Fan Speeds (RPM): cpu: 0
Info:
Processes: 247 Uptime: 6m wakeups: 1 Init: systemd v: 252 default: graphical
tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6 Packages: pm: pacman
pkgs: 1757 libs: 468 tools: gnome-software,pamac,yay pm: flatpak pkgs: 0
Shell: Zsh v: 5.9 running-in: gnome-terminal inxi: 3.3.23
Logs ( inxi --admin --verbosity=7 --filter --width):
Nov 13 17:44:45 aahmad-xps kernel: DMAR: [Firmware Bug]: No firmware reserved region can cover this RMRR [0x000000007b800000-0x000000007fffffff], contact BIOS vendor for fixes
Nov 13 17:44:45 aahmad-xps kernel: x86/cpu: SGX disabled by BIOS.
Nov 13 17:44:49 aahmad-xps smbd[619]: [2022/11/13 17:44:49.015309, 0] ../../source3/smbd/server.c:1741(main)
Nov 13 17:44:49 aahmad-xps smbd[619]: smbd version 4.17.2 started.
Nov 13 17:44:49 aahmad-xps smbd[619]: Copyright Andrew Tridgell and the Samba Team 1992-2022
Nov 13 17:44:51 aahmad-xps kernel: psmouse serio1: synaptics: Unable to query device: -5
Nov 13 17:44:54 aahmad-xps bluetoothd[1083]: src/plugin.c:plugin_init() Failed to init vcp plugin
Nov 13 17:44:54 aahmad-xps bluetoothd[1083]: src/plugin.c:plugin_init() Failed to init mcp plugin
Nov 13 17:44:54 aahmad-xps bluetoothd[1083]: src/plugin.c:plugin_init() Failed to init bap plugin
Nov 13 17:44:54 aahmad-xps bluetoothd[1083]: Failed to set mode: Failed (0x03)
Nov 13 17:44:55 aahmad-xps gdm-password][1099]: gkr-pam: unable to locate daemon control file
Nov 13 17:44:56 aahmad-xps systemd[1112]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 174 and the job result is failed.
Nov 13 17:44:56 aahmad-xps systemd[1112]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 178 and the job result is failed.
Nov 13 17:44:56 aahmad-xps systemd[1112]: Failed to start Application launched by gnome-session-binary.
░░ Subject: A start job for unit UNIT has failed
░░ Defined-By: systemd
░░ Support: https://forum.manjaro.org/c/support
░░
░░ A start job for unit UNIT has finished with a failure.
░░
░░ The job identifier is 170 and the job result is failed.
Nov 13 17:45:15 aahmad-xps gdm-launch-environment][700]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Nov 13 17:47:12 aahmad-xps kernel: ACPI Error: Cannot release Mutex [PATM], not acquired (20220331/exmutex-357)
Nov 13 17:47:12 aahmad-xps kernel: ACPI Error: Aborting method \_SB.PCI0.LPCB.ECDV._Q66 due to previous error (AE_AML_MUTEX_NOT_ACQUIRED) (20220331/psparse-529)
Nov 13 17:47:13 aahmad-xps systemd-coredump[2614]: Process 1321 (goa-daemon) of user 1000 dumped core.
If I can provide any additional troubleshooting information (logs, configurations, etc.) please let me know. But that’s the behavior currently.
