Problem laptop hp pavilion x360 with keyboard and touchpad

[Tonto1111]

Hello
I’m fairly new to Gnu / linux and I’m using KDE plasma, and with the latest linux58 kernel update my laptot hp pavillion x360 keyboard and touchpad don’t work, it only works with the linux56 kernel, does someone know how to fix the problem.
Thanks in advance

[megavolt]

@Tonto1111

latest linux58 kernel

The 5.8 Kernel is currently in beta and there are problems. Maybe the next RC will solve this problem. But now there can be nothing be done than waiting.

Otherwise if you want to troubleshoot the problem it would be good to see some more information.

For example:

journalctl --grep="error"
inxi -Fxxxa --no-host

[Tonto1111]

Megavolt,
More information, thanks for your interest

[sancho@sancho ~]$ journalctl --grep=“error”
– Logs begin at Mon 2020-08-10 19:01:15 CEST, end at Tue 2020-08-18 23:07:22 CEST. –
d’ag. 10 19:01:15 sancho kernel: acpi PNP0A08:00: _OSC failed (AE_ERROR); disabling ASPM
d’ag. 10 19:01:16 sancho kernel: RAS: Correctable Errors collector initialized.
d’ag. 10 19:01:26 sancho ksplashqml[716]: file:///usr/share/plasma/look-and-feel/org.kde.bre>
d’ag. 10 19:01:26 sancho ksmserver[757]: Qt: Session management error: networkIdsList argume>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:71:44: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:72:44: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:74:53: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:75:53: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:76:56: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:77:65: Invali>
d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 9 (BadDrawabl>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.270073][private.h:241 pw_core_resourc>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.270406][core.c:71 core_event_error()]>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.270427][media-session.c:1639 core_err>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.272715][private.h:241 pw_core_resourc>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.273255][private.h:241 pw_core_resourc>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288544][core.c:71 core_event_error()]>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288582][media-session.c:1639 core_err>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288600][core.c:71 core_event_error()]>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288615][media-session.c:1639 core_err>
d’ag. 10 19:01:34 sancho kscreen_backend_launcher[1034]: kscreen.xcb.helper: Event Error: 1>
d’ag. 10 19:01:39 sancho plasmashell[807]: Error: cannot change the containment to AppletsLa>
d’ag. 10 19:01:40 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:40 sancho plasmashell[807]: Error: cannot change the containment to AppletsLa>
d’ag. 10 19:01:48 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:48 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:50 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
lines 1-29

[sancho@sancho ~]$ inxi -Fxxxa --no-host
System: Kernel: 5.6.19-2-MANJARO x86_64 bits: 64 compiler: gcc v: 10.1.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.6-x86_64
root=UUID=ed4aa5ce-b103-493b-a14c-d06ad0c803ed rw quiet udev.log_priority=3
Desktop: KDE Plasma 5.19.4 tk: Qt 5.15.0 info: latte-dock wm: kwin_x11
dm: SDDM Distro: Manjaro Linux
Machine: Type: Laptop System: Hewlett-Packard product: HP Pavilion 11 x360 PC
v: 0977100000405F00010420180 serial: <superuser/root required> Chassis:
type: 10 serial: <superuser/root required>
Mobo: Hewlett-Packard model: 2209 v: 57.56 serial: <superuser/root required>
UEFI: Insyde v: F.2D date: 03/30/2017
Battery: ID-1: BAT1 charge: 31.7 Wh condition: 31.7/29.6 Wh (107%) volts: 8.6/7.6
model: COMPAL PABAS0241231 type: Li-ion serial: 0000 status: Full
CPU: Topology: Dual Core model: Intel Celeron N2830 bits: 64 type: MCP
arch: Silvermont family: 6 model-id: 37 (55) stepping: 8 microcode: 838
L2 cache: 1024 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 8671
Speed: 500 MHz min/max: 500/2416 MHz Core speeds (MHz): 1: 500 2: 500
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds mitigation: Clear CPU buffers; SMT disabled
Type: meltdown mitigation: PTI
Type: spec_store_bypass status: Not affected
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: disabled, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics: Device-1: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0
chip ID: 8086:0f31
Device-2: Realtek HP Truevision HD integrated webcam type: USB
driver: uvcvideo bus ID: 1-3:2 chip ID: 0bda:5776 serial: 200901010001
Display: x11 server: X.Org 1.20.8 compositor: kwin_x11 driver: intel
unloaded: modesetting alternate: fbdev,vesa display ID: :0 screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0")
s-diag: 414mm (16.3")
Monitor-1: eDP1 res: 1366x768 hz: 60 dpi: 133 size: 260x140mm (10.2x5.5")
diag: 295mm (11.6")
OpenGL: renderer: Mesa DRI Intel HD Graphics (BYT) v: 4.2 Mesa 20.1.5
compat-v: 3.0 direct render: Yes
Audio: Device-1: Intel Atom Processor Z36xxx/Z37xxx Series High Definition Audio
vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:0f04
Sound Server: ALSA v: k5.6.19-2-MANJARO
Network: Device-1: Ralink RT3290 Wireless 802.11n 1T/1R PCIe vendor: Hewlett-Packard
driver: rt2800pci v: 2.3.0 port: 2000 bus ID: 02:00.0 chip ID: 1814:3290
IF: wlp2s0f0 state: up mac: 00:71:cc:40:92:37
Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Hewlett-Packard
driver: r8169 v: kernel port: 1000 bus ID: 04:00.0 chip ID: 10ec:8136
IF: enp4s0 state: down mac: f8:a9:63:96:b9:b2
Drives: Local Storage: total: 232.89 GiB used: 19.55 GiB (8.4%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda vendor: Samsung model: SSD 840 EVO 250GB size: 232.89 GiB
block size: physical: 512 B logical: 512 B speed: 3.0 Gb/s
serial: S1DBNSBF355712F rev: BB6Q scheme: GPT
Partition: ID-1: / raw size: 232.59 GiB size: 227.94 GiB (98.00%) used: 19.55 GiB (8.6%)
fs: ext4 dev: /dev/sda2
Swap: Alert: No Swap data was found.
Sensors: System Temperatures: cpu: 44.0 C mobo: 39.0 C
Fan Speeds (RPM): N/A
Info: Processes: 230 Uptime: 6h 25m Memory: 7.67 GiB used: 1.90 GiB (24.8%)
Init: systemd v: 245 Compilers: gcc: 10.1.0 Packages: pacman: 1175 lib: 310
Shell: Bash v: 5.0.18 running in: konsole inxi: 3.1.05
[sancho@sancho ~]$

[megavolt]

Here are more information to format code more readable:

@cscs

How to Format “Code” in the Forum

Its easy to make your text and code easy on the eyes

First copy and paste your text/terminal/code into the post.
Then select the text/code and click the post edit toolbar button </>.
Another handy way is to use 3 backticks ` at the start and 3 more at the end of the text like this:

```

Paste text or code here

```

journalctl --grep=“error” log is cut at the end.

Try this:

journalctl --grep=“error" > ~/journal.txt

The journal.txt will be then in /home/$USER/journal.txt

Or better install pamac install manjaro-log-helper. It is a gui for log creation.

[Tonto1111]

Hello,
Thank you very much for your interest in helping me solve this problem.
as I said I am quite new to GNU / Linux and also in forums it is my first time, I send you the information again in the way that I understand you have indicated, I hope this time it is complete.

[sancho@sancho ~]$ journalctl --grep=“error”
– Logs begin at Mon 2020-08-10 19:01:15 CEST, end at Wed 2020-08-19 16:32:05 CEST. –
d’ag. 10 19:01:15 sancho kernel: acpi PNP0A08:00: _OSC failed (AE_ERROR); disabling ASPM
d’ag. 10 19:01:16 sancho kernel: RAS: Correctable Errors collector initialized.
d’ag. 10 19:01:26 sancho ksplashqml[716]: file:///usr/share/plasma/look-and-feel/org.kde.bre>
d’ag. 10 19:01:26 sancho ksmserver[757]: Qt: Session management error: networkIdsList argume>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:71:44: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:72:44: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:74:53: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:75:53: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:76:56: Invali>
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:77:65: Invali>
d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 9 (BadDrawabl>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.270073][private.h:241 pw_core_resourc>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.270406][core.c:71 core_event_error()]>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.270427][media-session.c:1639 core_err>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.272715][private.h:241 pw_core_resourc>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.273255][private.h:241 pw_core_resourc>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288544][core.c:71 core_event_error()]>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288582][media-session.c:1639 core_err>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288600][core.c:71 core_event_error()]>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288615][media-session.c:1639 core_err>
d’ag. 10 19:01:34 sancho kscreen_backend_launcher[1034]: kscreen.xcb.helper: Event Error: 1>
d’ag. 10 19:01:39 sancho plasmashell[807]: Error: cannot change the containment to AppletsLa>
d’ag. 10 19:01:40 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:40 sancho plasmashell[807]: Error: cannot change the containment to AppletsLa>
d’ag. 10 19:01:48 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
d’ag. 10 19:01:48 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>
lines 1-28…skipping…
– Logs begin at Mon 2020-08-10 19:01:15 CEST, end at Wed 2020-08-19 16:32:05 CEST. –
d’ag. 10 19:01:15 sancho kernel: acpi PNP0A08:00: _OSC failed (AE_ERROR); disabling ASPM
d’ag. 10 19:01:16 sancho kernel: RAS: Correctable Errors collector initialized.
d’ag. 10 19:01:26 sancho ksplashqml[716]: file:///usr/share/plasma/look-and-feel/org.kde.breath2.desktop/contents/splash/Splash.qml:144: ReferenceErro>
d’ag. 10 19:01:26 sancho ksmserver[757]: Qt: Session management error: networkIdsList argument is NULL
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:71:44: Invalid number for color value
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:72:44: Invalid number for color value
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:74:53: Invalid number for color value
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:75:53: Invalid number for color value
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:76:56: Invalid number for color value
d’ag. 10 19:01:31 sancho xdg-desktop-por[937]: Theme parsing error: colors.css:77:65: Invalid number for color value
d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 1139, resource id: 41943053, major code: 3 (Ge>
d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 9 (BadDrawable), sequence: 1140, resource id: 41943053, major code: 14 >
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.270073][private.h:241 pw_core_resource_errorv()] resource 0x55dc545acfa0: id:4 seq:4 res:-2 (No>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.270406][core.c:71 core_event_error()] core 0x560809246050: proxy 0x560809263710 id:4: seq:4 res>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.270427][media-session.c:1639 core_error()] error id:4 seq:4 res:-2 (No such file or directory):>
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.272715][private.h:241 pw_core_resource_errorv()] resource 0x55dc545acfa0: id:15 seq:55 res:-16 >
d’ag. 10 19:01:34 sancho pipewire[1019]: [E][000000022.273255][private.h:241 pw_core_resource_errorv()] resource 0x55dc545acfa0: id:16 seq:56 res:-16 >
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288544][core.c:71 core_event_error()] core 0x560809246050: proxy 0x560809298ac0 id:15: seq:55 r>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288582][media-session.c:1639 core_error()] error id:15 seq:55 res:-16 (Device or resource busy)>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288600][core.c:71 core_event_error()] core 0x560809246050: proxy 0x560809299960 id:16: seq:56 r>
d’ag. 10 19:01:34 sancho pipewire[1022]: [E][000000022.288615][media-session.c:1639 core_error()] error id:16 seq:56 res:-16 (Device or resource busy)>
d’ag. 10 19:01:34 sancho kscreen_backend_launcher[1034]: kscreen.xcb.helper: Event Error: 147
d’ag. 10 19:01:39 sancho plasmashell[807]: Error: cannot change the containment to AppletsLayout
d’ag. 10 19:01:40 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 2370, resource id: 4194338, major code: 18 (Ch>
d’ag. 10 19:01:40 sancho plasmashell[807]: Error: cannot change the containment to AppletsLayout
d’ag. 10 19:01:48 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 9020, resource id: 33554535, major code: 20 (G>
d’ag. 10 19:01:48 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 9021, resource id: 33554535, major code: 15 (Q>
d’ag. 10 19:01:50 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 10592, resource id: 4194350, major code: 15 (Q>
d’ag. 10 19:01:50 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 10597, resource id: 4194350, major code: 18 (C>
d’ag. 10 19:02:03 sancho xdg-desktop-por[912]: Failed to get application states: GDBus.Error:org.freedesktop.portal.Error.Failed: Could not get window>
d’ag. 10 19:02:09 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 13668, resource id: 4194357, major code: 18 (C>
d’ag. 10 19:02:12 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 14573, resource id: 48234503, major code: 15 (>
d’ag. 10 19:02:12 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 14578, resource id: 48234503, major code: 18 (>
d’ag. 10 19:02:18 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 17822, resource id: 33554673, major code: 18 (>
d’ag. 10 19:02:27 sancho plasmashell[807]: file:///usr/share/plasma/plasmoids/org.kde.plasma.taskmanager/contents/ui/main.qml:455: TypeError: Cannot r>
d’ag. 10 19:02:28 sancho plasmashell[807]: file:///usr/share/plasma/plasmoids/org.kde.plasma.taskmanager/contents/ui/main.qml:455: TypeError: Cannot r>
d’ag. 10 19:02:29 sancho plasmashell[807]: file:///usr/share/plasma/plasmoids/org.kde.plasma.taskmanager/contents/ui/main.qml:455: TypeError: Cannot r>
d’ag. 10 19:02:30 sancho kdeinit5[1180]: Qt: Session management error: networkIdsList argument is NULL
d’ag. 10 19:02:30 sancho dolphin[1161]: kf5.kio.core: We got some errors while running testparm “Error loading services.”
lines 1-40

[Tonto1111]

Hello,
Thank you very much for your interest in helping me solve this problem.
as I said I am quite new to GNU / Linux and also in forums it is my first time, I send you the information again in the way that I understand you have indicated, I hope this time it is complete.

[Tonto1111]

If this information does not help you, we close the issue here and for the moment it works for me with kernel version 5.6.19-2 and I thank you for all your effort.
Regards

[megavolt]

ok well… i try to explain more in detail:

As you see here:

d’ag. 10 19:01:33 sancho kwin_x11[795]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow)>

at “>” at he end is made a cut.

To get the full log without “>” which is a result of copy&paste from the terminal do this:

type: journalctl -b1 > ~/journal.txt

this will create a file journal.txt in your home folder.

Then:

type: cat ~/journal.txt

This will load the whole file into the terminal in plain text.

To open the file in plasma in a gui for example:

type: kate ~/journal.txt

this will open kate text editor. Then you can copy&paste it.

Use ``` at the beginning and at the end of the code on the forum like this:

```
Put here the text of the journal.txt
```

This should look like this:

Jul 14 22:18:38 Bolobi systemd[1]: Finished Reboot.
Jul 14 22:18:38 Bolobi systemd[1]: Reached target Reboot.
Jul 14 22:18:38 Bolobi systemd[1]: Shutting down.
Jul 14 22:18:38 Bolobi audit: AUDIT1334 prog-id=62 op=UNLOAD
Jul 14 22:18:38 Bolobi audit: AUDIT1334 prog-id=61 op=UNLOAD
Jul 14 22:18:38 Bolobi audit: AUDIT1334 prog-id=58 op=UNLOAD
Jul 14 22:18:38 Bolobi audit: AUDIT1334 prog-id=57 op=UNLOAD
Jul 14 22:18:38 Bolobi systemd[1]: Hardware watchdog 'SP5100 TCO timer', version 0
Jul 14 22:18:38 Bolobi systemd[1]: Set hardware watchdog to 10min.
Jul 14 22:18:38 Bolobi kernel: watchdog: watchdog0: watchdog did not stop!
Jul 14 22:18:38 Bolobi systemd-shutdown[1]: Syncing filesystems and block devices.
Jul 14 22:18:38 Bolobi systemd-shutdown[1]: Sending SIGTERM to remaining processes...
Jul 14 22:18:38 Bolobi haveged[326]: haveged: Stopping due to signal 15
Jul 14 22:18:38 Bolobi haveged[326]: haveged starting up
Jul 14 22:18:38 Bolobi systemd-journald[328]: Journal stopped

Here are also good information that will help to solve the problem better, I highly recommend to read it because it is essential to detect problems.

How to provide good information

When asking questions in the forum it is most helpful to everyone for you to provide some basic information. When sharing information to either give or receive assistance, please be aware of the following: 1 ) In almost every situation not explicitly involving appearance, Text is preferred over Images. 2 ) When providing code or text output, please format it so the content is easy to read. How to Format “Code” in the Forum Its easy to make your text and code easy on the eyes Firs…

Anyway… providing good information in a readable format is the half way of solving a problem.