PC Crashing when playing various games

Hello,

Can someone look over my system specs along with the output of mhwd -li and let me know if I have the correct drivers installed? Unfortunately when i play a game such as Phasmophobia or Lethal Company I can play 3-4 rounds and then my PC slowly locks up. I will try to get some screenshots tonight when it starts happening. I appreciate everyone’s help.

inxi --admin --verbosity=7 --filter --no-host
System:
Kernel: 6.6.10-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc avail: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.6-x86_64
root=UUID=a455d5ef-5079-476e-8d75-9c5b05699b6a rw quiet splash
udev.log_priority=3
Desktop: KDE Plasma v: 5.27.10 tk: Qt v: 5.15.12 info: frameworks
v: 5.113.0 wm: kwin_x11 vt: 2 dm: SDDM Distro: Manjaro Linux
base: Arch Linux
Machine:
Type: Mini-pc System: Intel Client Systems product: NUC10i7FNH v: K61081-307
serial: Chassis: Intel Corporation type: 35 v: 2.0
serial:
Mobo: Intel model: NUC10i7FNB v: K61360-306 serial:
part-nu: BXNUC10i7FNH uuid: UEFI: Intel
v: FNCML357.0052.2021.0409.1144 date: 04/09/2021
Memory:
System RAM: total: 32 GiB available: 31.07 GiB used: 5.79 GiB (18.6%)
Message: For most reliable report, use superuser + dmidecode.
Array-1: capacity: 32 GiB slots: 2 modules: 2 EC: None
max-module-size: 16 GiB note: est.
Device-1: SODIMM1 type: DDR4 detail: synchronous size: 16 GiB
speed: 2667 MT/s volts: note: check curr: 1 min: 1 max: 1 width (bits):
data: 64 total: 64 manufacturer: Crucial part-no: BL16G32C16S4B.M16FE
serial:
Device-2: SODIMM2 type: DDR4 detail: synchronous size: 16 GiB
speed: 2667 MT/s volts: note: check curr: 1 min: 1 max: 1 width (bits):
data: 64 total: 64 manufacturer: Crucial part-no: BL16G32C16S4B.M16FE
serial:
CPU:
Info: model: Intel Core i7-10710U bits: 64 type: MT MCP arch: Comet Lake
gen: core 10 level: v3 note: check built: 2020 process: Intel 14nm family: 6
model-id: 0xA6 (166) stepping: 0 microcode: 0xF8
Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 1.5 MiB desc: 6x256 KiB
L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 680 high: 2069 min/max: 400/4700 scaling:
driver: intel_pstate governor: powersave cores: 1: 2069 2: 400 3: 400 4: 400
5: 400 6: 400 7: 1074 8: 400 9: 400 10: 712 11: 805 12: 700
bogomips: 38415
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush
clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu
fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs
ibrs_enhanced ida intel_pt invpcid lahf_lm lm mca mce md_clear mmx
monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq
pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pts rdrand rdseed rdtscp
rep_good sdbg sep sgx smap smep ss ssbd sse sse2 sse4_1 sse4_2 ssse3
stibp syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme vmx
vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities:
Type: gather_data_sampling status: Not affected
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
Type: retbleed mitigation: Enhanced IBRS
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced / Automatic IBRS, IBPB:
conditional, RSB filling, PBRSB-eIBRS: SW sequence
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Comet Lake UHD Graphics driver: i915 v: kernel arch: Gen-9.5
process: Intel 14nm built: 2016-20 ports: active: DP-1,DP-2 empty: HDMI-A-1
bus-ID: 00:02.0 chip-ID: 8086:9bca class-ID: 0300
Display: x11 server: X.Org v: 21.1.10 compositor: kwin_x11 driver: X:
loaded: modesetting alternate: fbdev,vesa dri: iris gpu: i915 display-ID: :0
screens: 1
Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
s-diag: 1055mm (41.54")
Monitor-1: DP-1 pos: right model: LG (GoldStar) FULL HD built: 2016
res: 1920x1080 dpi: 102 gamma: 1.2 size: 480x270mm (18.9x10.63")
diag: 551mm (21.7") ratio: 16:9 modes: max: 1920x1080 min: 720x400
Monitor-2: DP-2 pos: primary,left model: LG (GoldStar) FULL HD built: 2016
res: 1920x1080 dpi: 102 gamma: 1.2 size: 480x270mm (18.9x10.63")
diag: 551mm (21.7") ratio: 16:9 modes: max: 1920x1080 min: 720x400
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast surfaceless: drv: iris x11: drv: iris
inactive: gbm,wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 23.3.3-manjaro1.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel UHD Graphics (CML GT2)
device-ID: 8086:9bca memory: 30.34 GiB unified: yes
API: Vulkan v: 1.3.274 layers: 4 device: 0 type: integrated-gpu name: Intel
UHD Graphics (CML GT2) driver: mesa intel v: 23.3.3-manjaro1.1
device-ID: 8086:9bca surfaces: xcb,xlib
Audio:
Device-1: Intel Comet Lake PCH-LP cAVS driver: snd_hda_intel v: kernel
alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3
chip-ID: 8086:02c8 class-ID: 0403
Device-2: SteelSeries ApS Arctis 1 Wireless
driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 1.1 speed: 12 Mb/s
lanes: 1 mode: 1.1 bus-ID: 1-1.3:7 chip-ID: 1038:12b3 class-ID: 0300
API: ALSA v: k6.6.10-1-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.0.0 status: off with: pipewire-media-session
status: active tools: pw-cli
Server-3: PulseAudio v: 16.1 status: active with: pulseaudio-alsa
type: plugin tools: pacat,pactl
Network:
Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 00:14.3 chip-ID: 8086:02f0 class-ID: 0280
IF: wlp0s20f3 state: up mac:
IP v4: type: dynamic noprefixroute scope: global
broadcast:
IP v6: type: noprefixroute scope: link
Device-2: Intel Ethernet I219-V driver: e1000e v: kernel port: N/A
bus-ID: 00:1f.6 chip-ID: 8086:0d4f class-ID: 0200
IF: eno1 state: down mac:
IF-ID-1: virbr0 state: down mac:
IP v4: scope: global broadcast:
WAN IP:
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-10:5 chip-ID: 8087:0026
class-ID: e001
Report: rfkill ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 2.08 TiB used: 1.24 TiB (59.6%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 model: PCIe SSD size: 1.86 TiB
block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
tech: SSD serial: fw-rev: ECFM13.3 temp: 27.9 C scheme: GPT
ID-2: /dev/sda maj-min: 8:0 model: SATA SSD size: 223.57 GiB block-size:
physical: 512 B logical: 512 B speed: 6.0 Gb/s tech: SSD serial:
fw-rev: E1.3 scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 1.86 TiB size: 1.83 TiB (98.37%) used: 1.24 TiB (67.7%)
fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2 label: N/A
uuid: a455d5ef-5079-476e-8d75-9c5b05699b6a
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 label: N/A
uuid: BC9F-38AE
Swap:
Alert: No swap data was found.
Unmounted:
ID-1: /dev/sda1 maj-min: 8:1 size: 512 MiB fs: vfat label: N/A
uuid: ABC4-A84A
ID-2: /dev/sda2 maj-min: 8:2 size: 1024 MiB fs: ext4 label: N/A
uuid: e855f76f-ff2b-46d3-9594-99916cbaf0e6
USB:
Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Hub-2: 1-1:2 info: Genesys Logic Hub ports: 4 rev: 2.1
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 100mA
chip-ID: 05e3:0610 class-ID: 0900
Device-1: 1-1.1:4 info: Razer USA BlackWidow (2019) type: keyboard,mouse
driver: hid-generic,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s)
lanes: 1 mode: 1.1 power: 500mA chip-ID: 1532:0241 class-ID: 0300
Device-2: 1-1.2:6 info: Logitech Mouse type: mouse
driver: hid-generic,usbhid interfaces: 1 rev: 2.0
speed: 1.5 Mb/s (183 KiB/s) lanes: 1 mode: 1.0 power: 100mA
chip-ID: 046d:c077 class-ID: 0301
Device-3: 1-1.3:7 info: SteelSeries ApS Arctis 1 Wireless type: audio,HID
driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 1.1
speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 power: 100mA
chip-ID: 1038:12b3 class-ID: 0300
Device-4: 1-7:3 info: Chrontel Billboard type: billboard driver: N/A
interfaces: 1 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
power: 200mA chip-ID: 0639:7213 class-ID: 1100 serial:
Device-5: 1-10:5 info: Intel AX201 Bluetooth type: bluetooth driver: btusb
interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
power: 100mA chip-ID: 8087:0026 class-ID: e001
Hub-3: 2-0:1 info: super-speed hub ports: 6 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Hub-4: 2-1:2 info: Genesys Logic Hub ports: 4 rev: 3.1
speed: 5 Gb/s (596.0 MiB/s) lanes: 1 mode: 3.2 gen-1x1 chip-ID: 05e3:0626
class-ID: 0900
Hub-5: 3-0:1 info: hi-speed hub with single TT ports: 2 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Hub-6: 4-0:1 info: super-speed hub ports: 2 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
System Temperatures: cpu: 41.0 C pch: 39.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Processes: 310 Power: uptime: 9h 49m states: freeze,mem,disk suspend: s2idle
avail: deep wakeups: 0 hibernate: platform
avail: shutdown,reboot,suspend,test_resume image: 12.42 GiB
daemons: upowerd,org_kde_powerdevil Init: systemd v: 255
default: graphical tool: systemctl
Packages: 1510 pm: pacman pkgs: 1496 libs: 440 tools: pamac pm: flatpak
pkgs: 14 Compilers: clang: 16.0.6 gcc: 13.2.1 Shell: Zsh v: 5.9
default: Bash v: 5.2.21 running-in: konsole inxi: 3.3.32

output of mhwd --listinstalled

Installed PCI configs:


              NAME               VERSION          FREEDRIVER           TYPE

       video-linux            2018.05.04                true            PCI

Warning: No installed USB configs!

In my Case, I launch cs2.
it runs, but 5s in, will get stuck in the logo screen, or main menu.

So yea, I have the same issues as well ( ;-; )

only way out is hard rebooting

You may want to read this:

1 Like

Most likely one possible cause of computer locking up/freezing for no apparent reason, but you have 32G of RAM so I don’t know…

Maybe because you play on an integrated video chip this is why your Proton game session are short and crash the system.

//EDIT: also giving relevant information like system journal at the time the issue occurs, would be helpful.

OMG! Thank you soo much! I needed this.
Ever since I first hard-rebooted, Now I need to hard-reboot every single time I turn on my PC. Otherwise its black screen for eternity.