No sound on Asus zenbook UM3402YA

Support Sound
1

Hello,
I am got new asus zenbook UM3402YA and it has no sound. I tried different linux distributions and tested also on windows 10. No luck so far. Currently I am running Manjaro KDE where I tried to follow some threads on manjaro and archlinux forums. When playing some media sound icon is playing but there is no sound.

uname -a

Linux sharmiPC 6.2.7-2-MANJARO #1 SMP PREEMPT_DYNAMIC Sat Mar 18 17:15:16 UTC 2023 x86_64 GNU/Linux

aplay -lL

null
    Discard all samples (playback) or generate zero samples (capture)
lavrate
    Rate Converter Plugin Using Libav/FFmpeg Library
samplerate
    Rate Converter Plugin Using Samplerate Library
speexrate
    Rate Converter Plugin Using Speex Resampler
jack
    JACK Audio Connection Kit
oss
    Open Sound System
pulse
    PulseAudio Sound Server
speex
    Plugin using Speex DSP (resample, agc, denoise, echo, dereverb)
upmix
    Plugin for channel upmix (4,6,8)
vdownmix
    Plugin for channel downmix (stereo) with a simple spacialization
default
    Default ALSA Output (currently PulseAudio Sound Server)
hdmi:CARD=Generic,DEV=0
    HD-Audio Generic, HDMI 0
    HDMI Audio Output
hdmi:CARD=Generic,DEV=1
    HD-Audio Generic, HDMI 1
    HDMI Audio Output
hdmi:CARD=Generic,DEV=2
    HD-Audio Generic, HDMI 2
    HDMI Audio Output
usbstream:CARD=Generic
    HD-Audio Generic
    USB Stream Output
sysdefault:CARD=Generic_1
    HD-Audio Generic, ALC294 Analog
    Default Audio Device
front:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    Front output / input
surround21:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    4.0 Surround output to Front and Rear speakers
surround41:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=Generic_1,DEV=0
    HD-Audio Generic, ALC294 Analog
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
usbstream:CARD=Generic_1
    HD-Audio Generic
    USB Stream Output
usbstream:CARD=acp
    acp
    USB Stream Output
**** List of PLAYBACK Hardware Devices ****
card 0: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Generic [HD-Audio Generic], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Generic_1 [HD-Audio Generic], device 0: ALC294 Analog [ALC294 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

amixer -c0

Simple mixer control 'Mic ACP LED',0
  Capabilities: cswitch cswitch-joined
  Capture channels: Mono
  Mono: Capture [off]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]

pacmd list-cards

2 card(s) available.
    index: 0
        name: <alsa_card.pci-0000_04_00.1>
        driver: <module-alsa-card.c>
        owner module: 6
        properties:
                alsa.card = "0"
                alsa.card_name = "HD-Audio Generic"
                alsa.long_card_name = "HD-Audio Generic at 0xfccc8000 irq 80"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:04:00.1"
                sysfs.path = "/devices/pci0000:00/0000:00:08.1/0000:04:00.1/sound/card0"
                device.bus = "pci"
                device.vendor.id = "1002"
                device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
                device.product.id = "1637"
                device.product.name = "Renoir Radeon High Definition Audio Controller"
                device.string = "0"
                device.description = "Renoir Radeon High Definition Audio Controller"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        profiles:
                HiFi: Play HiFi quality Music (priority 8000, available: no)
                off: Off (priority 0, available: unknown)
        active profile: <off>
        ports:
                [Out] HDMI3: HDMI / DisplayPort 3 Output (priority 1300, latency offset 0 usec, available: no)
                        properties:

                [Out] HDMI2: HDMI / DisplayPort 2 Output (priority 1200, latency offset 0 usec, available: no)
                        properties:

                [Out] HDMI1: HDMI / DisplayPort 1 Output (priority 1100, latency offset 0 usec, available: no)
                        properties:

    index: 1
        name: <alsa_card.pci-0000_04_00.6>
        driver: <module-alsa-card.c>
        owner module: 8
        properties:
                alsa.card = "1"
                alsa.card_name = "HD-Audio Generic"
                alsa.long_card_name = "HD-Audio Generic at 0xfccc0000 irq 81"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:04:00.6"
                sysfs.path = "/devices/pci0000:00/0000:00:08.1/0000:04:00.6/sound/card1"
                device.bus = "pci"
                device.vendor.id = "1022"
                device.vendor.name = "Advanced Micro Devices, Inc. [AMD]"
                device.product.id = "15e3"
                device.product.name = "Family 17h/19h HD Audio Controller"
                device.string = "1"
                device.description = "Family 17h/19h HD Audio Controller"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        profiles:
                HiFi: Play HiFi quality Music (priority 40768, available: unknown)
                off: Off (priority 0, available: unknown)
        active profile: <HiFi>
        sinks:
                alsa_output.pci-0000_04_00.6.HiFi__hw_Generic_1__sink/#0: Family 17h/19h HD Audio Controller Speaker + Headphones
        sources:
                alsa_output.pci-0000_04_00.6.HiFi__hw_Generic_1__sink.monitor/#0: Monitor of Family 17h/19h HD Audio Controller Speaker + Headphones
                alsa_input.pci-0000_04_00.6.HiFi__hw_Generic_1__source/#1: Family 17h/19h HD Audio Controller Headphones Stereo Microphone
                alsa_input.pci-0000_04_00.6.HiFi__hw_acp__source/#2: Family 17h/19h HD Audio Controller Digital Microphone
        ports:
                [Out] Speaker: Speaker (priority 100, latency offset 0 usec, available: unknown)
                        properties:

                [Out] Headphones: Headphones (priority 200, latency offset 0 usec, available: no)
                        properties:

                [In] Mic2: Headphones Stereo Microphone (priority 200, latency offset 0 usec, available: unknown)
                        properties:

                [In] Mic1: Digital Microphone (priority 100, latency offset 0 usec, available: unknown)
                        properties:

inxi -aA

Audio:
  Device-1: AMD Renoir Radeon High Definition Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    link-max: gen: 4 speed: 16 GT/s bus-ID: 04:00.1 chip-ID: 1002:1637
    class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: ASUSTeK
    driver: snd_rn_pci_acp3x v: kernel
    alternate: snd_pci_acp3x,snd_pci_acp5x,snd_pci_acp6x,snd_acp_pci,snd_rpl_pci_acp6x,snd_pci_ps,snd_sof_amd_renoir,snd_sof_amd_rembrandt
    pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s
    bus-ID: 04:00.5 chip-ID: 1022:15e2 class-ID: 0480
  Device-3: AMD Family 17h/19h HD Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    link-max: gen: 4 speed: 16 GT/s bus-ID: 04:00.6 chip-ID: 1022:15e3
    class-ID: 0403
  Sound API: ALSA v: k6.2.7-2-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.22 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.65 running: yes

Other information:
When I plug headphones sound is working.
Also tested on these kernels but no luck:

linux-mainline-um5302ta 6.1rc8-1
linux61 6.1.19-1

Any help would be appreciated

2

Hi @Giorgi23, and welcome!

This :point_down:

…suggests the problem is hardware based. And this: :point_down:

…shows it’s not software. And since :point_down:

…your drivers are installed correctly, it once again points to hardware, according to me.

If the device is new, I’d recommend returning it under warranty.

3

Hello, thanks for reply and suggestion. I will return it and see how it goes with new one. I will close this thread.

4

My friend suggested to give a try with windows 10 again. I installed Cirrus SmartAMP Driver on windows 10 and it fixed audio issues. But I still want to use Manjaro on it. Any suggestions? I guess it has something to do ciruss driver?

5

https://wiki.archlinux.org/title/ASUS_Zenbook_UM3402YA

1 Like
6

Thanks for info. I followed this page and threads mentioned on it, but none of the proposed solutions worked for me. I also noticed in KDE System settings → Audio. There is Inactive card “Renoir Radeon High Definition Audio controller” which is off and there is no option to set it on. Maybe this has something to do with sound problem?

7

Please provide the output for:

inxi --admin
8 
CPU: 8-core AMD Ryzen 7 5825U with Radeon Graphics (-MT MCP-)
speed/min/max: 2797/1600/4547 MHz Kernel: 6.1.20-1-lts x86_64 Up: 1h 12m
Mem: 3342.6/15392.8 MiB (21.7%) Storage: 953.87 GiB (6.3% used) Procs: 318
Shell: Zsh 5.9 inxi: 3.3.25
9

I’ve been reading quite a lot, and it seem it’s not only your system that does this. Or even just ASUS. Apparently it’s a driver or something, fixed in kernel 6.2.So try installing kernel 6.2:

sudo mhwd-kernel --install linux62

Reboot into it, and see if it helped.

10

I tried 6.2 but still no sound.

inxi --admin

CPU: 8-core AMD Ryzen 7 5825U with Radeon Graphics (-MT MCP-)
speed/min/max: 1705/1600/4547 MHz Kernel: 6.2.7-2-MANJARO x86_64 Up: 0m
Mem: 1637.0/15392.3 MiB (10.6%) Storage: 953.87 GiB (1.1% used) Procs: 321
Shell: Zsh 5.9 inxi: 3.3.25
11

Then I’m terribly sorry to have to admit that I’m all out of ideas.

:sob:

12

no worries thanks for your help. Maybe someone else will have other ideas.

13

All I can do, is point you here:

https://superuser.com/questions/1719920/no-sound-from-internal-speakers-on-laptop-but-headphone-jack-and-hdmi-works/1759779#1759779

You can also try the custom kernel mentioned in the Arch wiki:

$ pamac search um5302ta
linux-mainline-um5302ta-headers                                                                                                                                                                                                               6.1rc8-1  AUR
Headers and scripts for building modules for the Linux kernel
linux-mainline-um5302ta                                                                                                                                                                                                                       6.1rc8-1  AUR
The Linux kernel and modules

(I can only point, I’ve no idea how to do it or anything.)

14

I previously tried to use this custom kernel, but it did not work. And I am noob in order to apply this steps mentioned in this comment :smiley:

15

I would’ve tried it…is sound mattered to me…or if I was in your position…but, alas…

16

There are 3 open reports at bugzilla.kernel.org for ALSA audio issues on zenbook systems, but they are for Realtek codecs
ALSA audio issues reported for Cirrus Logic codecs are mostly for Dell and some for Apple

Most of the “related threads” cited on Archwiki are for Intel systems and Realtek codecs
(except for the last one about a Mediatek Wifi device??)

ASUS Zenbook UM3402YA - ArchWiki
the no-sound-issue seems to be fixed in a BIOS update due to the missing of certain ACPI entries

I suggest check BIOS version – inxi -Mx and Asus online support for BIOS updates

If that is not effective, get a full ALSA diagnostic

sudo alsa-info.sh --upload

Some users here can look at the human-readable sections of the data. But this should also be reported to ALSA developers to look at all the data and work out how to patch the kernel

17

Hey Giorgi23,

i am really happy to hear that another person ist trying to get this working.
I am obsessed with this topic for a few months now, however still didn’t find a solution.

Have you managed to apply step 3 mentioned in this thread? ( linux - No sound from internal speakers on laptop, but headphone jack and HDMI works - Super User

  • I was able to do step 1,4,6, but that is not enough unfortunately.

I believe the "Renoir Radeon … " sound card is the sound output via HDMI, it should work as soon as you change output device to HDMI.

@Giorgi23 do you have enough reputation on superuser to comment in the thread?

If someone has compiled this kernel please let me know, I’ll gladly buy you some coffees via PayPal.

18

Hello,

First I tried to build this kernel without applying this patch, because I think it was already merged and included in recent firmware. But I made mistake somewhere because kernel I built was not able to boot, just blank screen.

Yes I think I can comment on superuser, I create account from my stackoverflow and I started with 100 reputation.

19

did you updated the bios as is suggested in the archwiki link?
and the kernel mentioned in the arch wiki is deprecated, since the patches were included in the normal stable kernel 6.0, so forget about compiling the kernel, you would be wasting your time…
and if you search on google, the audio is still not working even in the 6.3 kernel, so you have to wait, or use headphones, or buy 5 bucks external speakers - they will probably sound better than the internal anyway…

20

Guess you are right, but It still bothers me that audio is not working. Either it will be fixed in future kernels, or I will be able to find some workaround :).