No sound HP Probook 470

Support Sound
1

Hi guys,
I,m doing this from my aunt’s aged care home. This morning my aunt heard a crackle and then no audio.
I am clearly out of my depth, all advice appreciated

inxi -v7azy
System:
  Kernel: 6.10.13-3-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc avail: hpet,acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.10-x86_64
    root=UUID=513977d3-c70c-4431-ada2-64417674bf19 rw quiet splash apparmor=1
    security=apparmor resume=UUID=e090e46f-903a-43c7-bd43-69facc50e49d
    udev.log_priority=3
  Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.43 wm: xfwm4 v: 4.18.0
    with: xfce4-panel tools: xfce4-screensaver vt: 7 dm: LightDM v: 1.32.0
    Distro: Manjaro base: Arch Linux
Machine:
  Type: Laptop System: HP product: HP ProBook 470 G3 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 8102 v: KBC Version 40.73 serial: <superuser required>
    part-nu: T3Z14PT#ABG uuid: <superuser required> UEFI: HP v: N78 Ver. 01.53
    date: 11/24/2021
Battery:
  ID-1: BAT0 charge: 46.4 Wh (99.1%) condition: 46.8/55.1 Wh (85.0%)
    volts: 12.2 min: 10.7 model: Hewlett-Packard Primary type: Li-ion
    serial: <filter> status: not charging cycles: 482
Memory:
  System RAM: total: 16 GiB available: 15.52 GiB used: 2.35 GiB (15.1%)
  Message: For most reliable report, use superuser + dmidecode.
  Array-1: capacity: 16 GiB slots: 2 modules: 2 EC: None
    max-module-size: 8 GiB note: est.
  Device-1: Bottom-Slot 1(top) type: DDR3 detail: synchronous unbuffered
    (unregistered) size: 8 GiB speed: 1600 MT/s volts: curr: 1.35 width (bits):
    data: 64 total: 64 manufacturer: Hynix/Hyundai part-no: HMT41GS6BFR8A-PB
    serial: <filter>
  Device-2: Bottom-Slot 2(under) type: DDR3 detail: synchronous unbuffered
    (unregistered) size: 8 GiB speed: 1600 MT/s volts: curr: 1.35 width (bits):
    data: 64 total: 64 manufacturer: Samsung part-no: M471B1G73DB0-YK0
    serial: <filter>
CPU:
  Info: model: Intel Core i7-6500U bits: 64 type: MT MCP arch: Skylake
    gen: core 6 level: v3 note: check built: 2015 process: Intel 14nm family: 6
    model-id: 0x4E (78) stepping: 3 microcode: 0xF0
  Topology: cpus: 1x dies: 1 clusters: 2 cores: 2 threads: 4 tpc: 2
    smt: enabled cache: L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB
    desc: 2x256 KiB L3: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 3098 min/max: 400/3100 scaling: driver: intel_pstate
    governor: powersave cores: 1: 3098 2: 3098 3: 3098 4: 3098 bogomips: 20810
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush
    clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
    dtherm dts epb erms est f16c flush_l1d fma fpu fsgsbase fxsr ht hwp
    hwp_act_window hwp_epp hwp_notify ibpb ibrs ida intel_pt invpcid lahf_lm
    lm mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae
    pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pti
    pts rdrand rdseed rdtscp rep_good sdbg sep smap smep ss ssbd sse sse2
    sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tsc tsc_adjust tsc_deadline_timer
    vme x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: gather_data_sampling status: Vulnerable: No microcode
  Type: itlb_multihit status: KVM: VMX unsupported
  Type: l1tf mitigation: PTE Inversion
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: conditional;
    RSB filling; PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Hewlett-Packard
    driver: i915 v: kernel arch: Gen-9 process: Intel 14n built: 2015-16 ports:
    active: eDP-1 empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0
    chip-ID: 8086:1916 class-ID: 0300
  Device-2: Advanced Micro Devices [AMD/ATI] Topaz XT [Radeon R7 M260/M265 /
    M340/M360 M440/M445 530/535 620/625 Mobile] vendor: Hewlett-Packard
    driver: amdgpu v: kernel arch: GCN-3 code: Volcanic Islands
    process: TSMC 28nm built: 2014-19 pcie: gen: 1 speed: 2.5 GT/s lanes: 4
    link-max: gen: 3 speed: 8 GT/s lanes: 8 bus-ID: 01:00.0 chip-ID: 1002:6900
    class-ID: 0380 temp: 48.0 C
  Device-3: Cheng Uei Precision Industry (Foxlink) HP HD Camera
    driver: uvcvideo type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0
    bus-ID: 1-6:3 chip-ID: 05c8:0383 class-ID: 0e02
  Display: x11 server: X.org v: 1.21.1.14 compositor: xfwm4 v: 4.18.0 driver:
    X: loaded: modesetting alternate: fbdev,vesa dri: iris gpu: i915
    display-ID: :0.0 note: <missing: xdpyinfo/xrandr>
  Monitor-1: eDP-1 model: AU Optronics 0x219e built: 2015 res: 1600x900
    dpi: 106 gamma: 1.2 size: 382x214mm (15.04x8.43") diag: 438mm (17.2")
    ratio: 16:9 modes: 1600x900
  API: EGL v: 1.5 hw: drv: intel iris drv: amd radeonsi platforms: device: 0
    drv: iris device: 1 drv: radeonsi device: 2 drv: swrast gbm: drv: iris
    surfaceless: drv: iris x11: drv: iris inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.2.4-arch1.0.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel HD Graphics 520 (SKL GT2)
    device-ID: 8086:1916 memory: 7.58 GiB unified: yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_soc_avs
    bus-ID: 00:1f.3 chip-ID: 8086:9d70 class-ID: 0403
  API: ALSA v: k6.10.13-3-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 1.2.5 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: 4000 bus-ID: 02:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp2s0 state: down mac: <filter>
  Device-2: Intel Wireless 8260 driver: iwlwifi v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 03:00.0 chip-ID: 8086:24f3 class-ID: 0280
  IF: wlp3s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 1.02 TiB used: 209.38 GiB (20.1%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Netac model: SSD 120GB MX
    size: 111.79 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 17O4 scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST1000LM035-1RK172
    size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    tech: HDD rpm: 5400 serial: <filter> fw-rev: SDM1 scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 102.69 GiB size: 100.52 GiB (97.89%)
    used: 10.93 GiB (10.9%) fs: ext4 dev: /dev/sda2 maj-min: 8:2 label: N/A
    uuid: 513977d3-c70c-4431-ada2-64417674bf19
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 296 KiB (0.1%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: DE67-9D2F
  ID-3: /home raw-size: 931.51 GiB size: 915.82 GiB (98.32%)
    used: 198.45 GiB (21.7%) fs: ext4 dev: /dev/sdb1 maj-min: 8:17 label: Data
    uuid: a4103972-457e-4f6e-95b4-6376db536015
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
    compressor: zstd max-pool: 20%
  ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/sda3 maj-min: 8:3 label: swap
    uuid: e090e46f-903a-43c7-bd43-69facc50e49d
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Device-1: 1-5:2 info: YICHIP Wireless Device type: keyboard,mouse
    driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s)
    lanes: 1 mode: 1.1 power: 100mA chip-ID: 3151:3020 class-ID: 0301
  Device-2: 1-6:3 info: Cheng Uei Precision Industry (Foxlink) HP HD Camera
    type: video driver: uvcvideo interfaces: 2 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 500mA
    chip-ID: 05c8:0383 class-ID: 0e02
  Hub-2: 2-0:1 info: super-speed hub ports: 6 rev: 3.0
    speed: 5 Gb/s (596.0 MiB/s) lanes: 1 mode: 3.2 gen-1x1 chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 58.0 C pch: 49.0 C mobo: N/A gpu: amdgpu
    temp: 48.0 C
  Fan Speeds (rpm): N/A
Info:
  Processes: 202 Power: uptime: 51m states: freeze,mem,disk suspend: deep
    avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
    suspend, test_resume image: 6.19 GiB services: upowerd,xfce4-power-manager
    Init: systemd v: 256 default: graphical tool: systemctl
  Packages: pm: pacman pkgs: 1045 libs: 312 tools: pamac,yay pm: flatpak
    pkgs: 0 Compilers: gcc: 14.2.1 Shell: Bash v: 5.2.37
    running-in: xfce4-terminal inxi: 3.3.36

This will take some time as I have to try and resolve the problem onsite, meaning several 30 minute trips to my aunt’s facility.

2

Boot with a Manjaro Installer DVD/ISO/USB and see if audio is working in the Live environment provided.

If it isn’t, then it’s quite possible that it’s a hardware issue;
but, not strictly so…

Let’s see if we can attract some attention from @nikgnomic who sometimes has deeper insight into audio issues.

Good luck.

3

It looks like your first audio server is JACK, based on your description of the laptop and use, do you really need JACK installed?

4

It looks like jack2 is required by a few key pieces of software:

pacman -Qi jack2                                                         
Name            : jack2
Version         : 1.9.22-1
Description     : The JACK low-latency audio server
Architecture    : x86_64
URL             : https://github.com/jackaudio/jack2
Licenses        : GPL2  LGPL2.1
Groups          : None
Provides        : jack  libjack.so=0-64  libjacknet.so=0-64
                  libjackserver.so=0-64
Depends On      : alsa-lib  libasound.so=2-64  db5.3  dbus  libdbus-1.so=3-64
                  gcc-libs  glibc  libsamplerate  libsamplerate.so=0-64  opus
                  libopus.so=0-64  systemd-libs  libsystemd.so=0-64
Optional Deps   : a2jmidid: for ALSA MIDI to JACK MIDI bridging
                  libffado: for firewire support using FFADO
                  jack-example-tools: for official JACK example-clients and
                  tools
                  jack2-dbus: for dbus integration
                  jack2-docs: for developer documentation
                  realtime-privileges: for realtime privileges
Required By     : ffmpeg  ffmpeg4.4  portaudio  simplescreenrecorder
Optional For    : alsa-plugins  gst-plugins-good  mpg123  sdl2  vlc
Conflicts With  : jack
Replaces        : None
Installed Size  : 1932.13 KiB
Packager        : David Runge <dvzrv@archlinux.org>
Build Date      : Fri 03 Feb 2023 07:40:57 PM EST
Install Date    : Fri 21 Apr 2023 05:35:05 AM EDT
Install Reason  : Installed as a dependency for another package
Install Script  : No
Validated By    : Signature
5

Manjaro ISOs include jack2 for professional audio so it is expected that inxi -Ax shows JACK is installed but not running
Xfce ISOs also include ffmpeg , ffmpeg4.4 and portaudio

USB speakers would avoid any complicated troubleshooting

I suggest check audio playback devices in ALSA

aplay -l

If onboard audio device is working normally, devices should look like this:

HW probe of Acer Aspire VN7-572G #339e62924f: aplay

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC255 Analog [ALC255 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0

If ALC255 Analog device is not shown, get more information about ALSA

sudo alsa.info.sh --upload

If ALC255 Analog device is shown and audio to headphone jack works, your aunt might be able to use external speakers or headphones with a 3.5mm jack

Intel Skylake was the first generation of systems with digital array microphones that needed Intel SST drivers. Later intel generations use Sound Open Firmware (SOF) drivers that are better supported

6

Thanks everyone for all the good advice seems like I was the cause of the problem, months ago I moved my Aunt’s $HOME dir over to a internal data disk.
I had done this to my own laptop but found after some updates, not everything was working correctly. With my laptop I just reinstalled manjaro to my SSD and fstab the data disk.
Now I will do the same with my Aunt’s, thanks again.

7

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