No sound from speakers or 3.5mm jack

Support Sound
1

Hello, people I having no sound from my laptop from both speakers and 3.5mm jack.
I searched forum and found similar problems and followed some solutions:

inxi -Fazy

I ran the above command and it showed both PulseAudio and PipeWire running.
So followed some solution from this forum to uninstall PulseAudio as follows :

sudo pacman -Ru --nodeps pulseaudio pulseaudio-equalizer pulseaudio-jack pulseaudio-lirc pulseaudio-rtp pulseaudio-zeroconf pulseaudio-bluetooth pulseaudio-pa pulseaudio-alsa pulseaudio-ctl manjaro-pulse

and rebooted the laptop, this seemed to work momentarily but next day when I turned on my laptop sound was missing once again.

inxi -Fazy showed following result:

~
❯ inxi -Fazy
System:
  Kernel: 5.15.78-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: ro root=UUID=d82ff309-3490-4328-8bd1-6bc709c854cb
    initrd=boot\initramfs-5.15-x86_64.img
  Desktop: KDE Plasma v: 5.26.3 tk: Qt v: 5.15.7 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: ASUSTeK product: X542UQ v: 1.0
    serial: <superuser required>
  Mobo: ASUSTeK model: X542UQ v: 1.0 serial: <superuser required>
    UEFI: American Megatrends v: X542UQ.309 date: 05/24/2019
Battery:
  ID-1: BAT0 charge: 13.9 Wh (98.6%) condition: 14.1/38.0 Wh (37.1%) volts: 7.6
    min: 7.6 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A
    status: not charging cycles: 647
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard
    serial: <filter> charge: 5% (should be ignored) rechargeable: yes
    status: discharging
  Device-2: hidpp_battery_1 model: Logitech Wireless Mouse serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: discharging
CPU:
  Info: model: Intel Core i5-7200U bits: 64 type: MT MCP arch: Amber/Kaby Lake
    note: check gen: core 7 level: v3 note: check built: 2017 process: Intel 14nm
    family: 6 model-id: 0x8E (142) stepping: 9 microcode: 0xB4
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 3 MiB desc: 1x3 MiB
  Speed (MHz): avg: 499 high: 500 min/max: 400/3100 scaling:
    driver: intel_pstate governor: powersave cores: 1: 500 2: 500 3: 499 4: 500
    bogomips: 21607
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: retbleed mitigation: IBRS
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl and seccomp
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: IBRS, IBPB: conditional, RSB filling,
    PBRSB-eIBRS: Not affected
  Type: srbds status: Vulnerable: No microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel HD Graphics 620 vendor: ASUSTeK driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: eDP-1
    empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:5916
    class-ID: 0300
  Device-2: NVIDIA GM108M [GeForce 940MX] vendor: ASUSTeK driver: nvidia
    v: 520.56.06 alternate: nouveau,nvidia_drm non-free: 520.xx+
    status: current (as of 2022-10) arch: Maxwell code: GMxxx
    process: TSMC 28nm built: 2014-19 pcie: gen: 1 speed: 2.5 GT/s lanes: 4
    link-max: gen: 3 speed: 8 GT/s bus-ID: 01:00.0 chip-ID: 10de:134d
    class-ID: 0302
  Device-3: IMC Networks USB2.0 VGA UVC WebCam type: USB driver: uvcvideo
    bus-ID: 1-6:3 chip-ID: 13d3:5a01 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.4 compositor: kwin_x11 driver: X:
    loaded: modesetting,nvidia alternate: fbdev,nouveau,nv,vesa dri: iris
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: eDP-1 model: BOE Display 0x069c built: 2015 res: 1920x1080
    hz: 60 dpi: 142 gamma: 1.2 size: 344x193mm (13.54x7.6") diag: 394mm (15.5")
    ratio: 16:9 modes: 1920x1080
  API: OpenGL v: 4.6 Mesa 22.2.3 renderer: Mesa Intel HD Graphics 620 (KBL
    GT2) direct render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3
    chip-ID: 8086:9d71 class-ID: 0403
  Sound API: ALSA v: k5.15.78-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: no
  Sound Server-3: PipeWire v: 0.3.59 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1
    port: d000 bus-ID: 02:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp2s0 state: down mac: <filter>
  Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter
    vendor: Lite-On driver: ath9k v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1
    bus-ID: 03:00.0 chip-ID: 168c:0036 class-ID: 0280
  IF: wlp3s0 state: up mac: <filter>
Bluetooth:
  Device-1: Lite-On type: USB driver: btusb v: 0.8 bus-ID: 1-8:5
    chip-ID: 04ca:3018 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Drives:
  Local Storage: total: 1.14 TiB used: 753.03 GiB (64.7%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD 850 EVO 250GB
    size: 232.89 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 3B6Q scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Toshiba model: MQ01ABD100
    size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    type: HDD rpm: 5400 serial: <filter> rev: 5J scheme: GPT
Partition:
  ID-1: / raw-size: 121.3 GiB size: 118.33 GiB (97.56%) used: 36.48 GiB (30.8%)
    fs: ext4 dev: /dev/sda6 maj-min: 8:6
  ID-2: /boot/efi raw-size: 600 MiB size: 598.8 MiB (99.80%)
    used: 261.2 MiB (43.6%) fs: vfat dev: /dev/sda1 maj-min: 8:1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 47.0 C pch: 41.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 3600
Info:
  Processes: 197 Uptime: 1m wakeups: 8 Memory: 7.65 GiB used: 1.54 GiB (20.1%)
  Init: systemd v: 251 default: graphical tool: systemctl Compilers:
  gcc: 12.2.0 clang: 14.0.6 Packages: pm: pacman pkgs: 1280 libs: 325
  tools: pamac,yay pm: flatpak pkgs: 0 Shell: fish v: 3.5.1 default: Bash
  v: 5.1.16 running-in: alacritty inxi: 3.3.23
2

I had the same issue the last time I installed manjaro. This solved it for me:

pacman -S sof-firmware
3

First - before doing anything to change your system, back it up. Since I’m not a Linux guru, express caution. That said, I just did this to test. Systems differ though.

Since you uninstalled pulse audio, which didn’t help all that much, did you return you system to the state is was before doing that?

I had a problem with desktop audio suddenly not working a few months ago. I have ALSA, Pulse and Pipewire running.

Make sure nothing is muted in a simple way. See quickly with alsamixer. any channel with MM at the bottom is muted. You could double-check using the GUI as well.

F6 to select the sound card - F3 to switch between inputs and outputs. Everything might look fine, but don’t stop there.
Now to pacmd.

You can also check if a sink is muted: yes or muted:no using pacmd list-sinks. The one with the asterisk is the one in use I think.

Execute pacmd list-sinks

Here’s mine:

image
image788×387 51.2 KB

You can then use pacmd to apply a volume level that particular sink. In my case:
pacmd set-sink-volume alsa_output.pci-0000_0a_00.3.analog-stereo 80000

0 = muted
80000 = 80% of 100000 (100%) output signal.

4

I don’t know what is going on, Sound is back but unbalanced, more sound from left channel also more weird thing is that, left channel sound is coming from earphones and right channel sound is coming from laptop speakers.
Before this happened I didnt change any settings or followed any fixes, this happened automatically.

5

Nope nothing is muted there.

pacmd is part of PulseAudio , do I have to install it back?

6

I plugged out and in my earphones and now right channel has no sound only left has.
Also earphones are completely fine, I tested them with other devices.

Also I am running a dual boot with windows and same problem, i.e. only left channel sound.
Does this mean its a hardware issue ?