New install, no audio

[TomB19]

I really appreciate having a forum to ask for help. Thanks!

I’ve been reading/struggling for a few weeks with no audio on a new motherboard. A buddy gave me a motherboard and the audio worked when he had it, although he ran Windows. I don’t have a spare Windows license, so I cannot confirm this, but I expect the hardware is OK.

I’ve tried every live distribution I can find (EndeavourOS, Ubuntu, Garuda) and none of them cause my audio to work, when I boot from them. My audio also doesn’t work when booting Manjaro KDE 20.2.1 live media or freshly installing (I’ve done this 8 times in the last two weeks).

So, I know this isn’t Manjaro specific but I hope someone might be sufficiently familiar to offer a hand with this. Alternately, I will pick up an external DAC because sound works perfectly when I connect a Topping D50s.

I’m trying to use onboard Intel HD audio and use an AMD video card to drive my monitor (video only).

Neither the AMD HDMI nor the Intel HDA show up as output options. If I remove the AMD video card, the onboard audio still does not work.

If I “pulseaudio -k”, the audio settings looks exactly the same with no onboard audio.

[TomB19]

udio:
Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI
driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_sof_pci
bus ID: 00:1f.3 chip ID: 8086:a348
Device-2: AMD Redwood HDMI Audio [Radeon HD 5000 Series]
vendor: Hightech Information System driver: snd_hda_intel v: kernel
bus ID: 01:00.1 chip ID: 1002:aa60
Sound Server: ALSA v: k5.9.16-1-MANJARO

[TomB19]

Machine:
Type: Desktop Mobo: Micro-Star model: B360M PRO-VDH (MS-7B24) v: 2.0
serial: UEFI [Legacy]: American Megatrends v: A.B0
date: 10/09/2020

Note: latest BIOS from MSI

[TomB19]

System:
Host: schumacher Kernel: 5.9.16-1-MANJARO x86_64 bits: 64 compiler: gcc
v: 10.2.1
parameters: BOOT_IMAGE=/boot/vmlinuz-5.9-x86_64
root=UUID=39237bcb-0a33-4c94-aaa5-6a59a6b2da44 ro quiet apparmor=1
security=apparmor resume=UUID=e4794fee-276b-4df7-8a2a-3e9173faf607
udev.log_priority=3
Desktop: KDE Plasma 5.20.5 tk: Qt 5.15.2 wm: kwin_x11 dm: SDDM
Distro: Manjaro Linux

[TomB19]

$ pamac install sof-firmware
Preparing…
Nothing to do.
Transaction successfully finished.

I found this in another thread. Still no sound after executing this command.

[TomB19]

$ lsmod
Module Size Used by
joydev 28672 0
mousedev 24576 0
uas 32768 0
usb_storage 81920 1 uas
input_leds 16384 0
intel_rapl_msr 20480 0
intel_rapl_common 32768 1 intel_rapl_msr
squashfs 73728 0
x86_pkg_temp_thermal 20480 0
intel_powerclamp 20480 0
coretemp 20480 0
kvm_intel 323584 0
snd_sof_pci 24576 0
iTCO_wdt 16384 0
snd_sof_intel_byt 20480 1 snd_sof_pci
snd_sof_intel_ipc 20480 1 snd_sof_intel_byt
intel_pmc_bxt 16384 1 iTCO_wdt
snd_sof_intel_hda_common 90112 1 snd_sof_pci
iTCO_vendor_support 16384 1 iTCO_wdt
ee1004 20480 0
snd_soc_hdac_hda 24576 1 snd_sof_intel_hda_common
snd_sof_xtensa_dsp 16384 2 snd_sof_intel_hda_common,snd_sof_intel_byt
mei_hdcp 24576 0
snd_sof_intel_hda 20480 1 snd_sof_intel_hda_common
ppdev 24576 0
loop 36864 0
wmi_bmof 16384 0
intel_wmi_thunderbolt 20480 0
mxm_wmi 16384 0
rfkill 28672 3
kvm 856064 1 kvm_intel
irqbypass 16384 1 kvm
snd_sof 135168 4 snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_byt,snd_sof_intel_ipc
crct10dif_pclmul 16384 1
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
snd_soc_skl 180224 0
snd_soc_sst_ipc 20480 1 snd_soc_skl
aesni_intel 372736 0
snd_soc_sst_dsp 40960 1 snd_soc_skl
crypto_simd 16384 1 aesni_intel
cryptd 24576 2 crypto_simd,ghash_clmulni_intel
snd_hda_ext_core 36864 4 snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
glue_helper 16384 1 aesni_intel
rapl 16384 0
snd_soc_acpi_intel_match 45056 3 snd_sof_pci,snd_sof_intel_hda_common,snd_soc_skl
snd_soc_acpi 16384 4 snd_soc_acpi_intel_match,snd_sof_intel_hda_common,snd_sof_intel_byt,snd_soc_skl
intel_cstate 20480 0
intel_uncore 172032 0
snd_soc_core 327680 4 snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_soc_skl
snd_hda_codec_realtek 143360 1
ofpart 20480 0
cmdlinepart 16384 0
snd_compress 32768 1 snd_soc_core
snd_hda_codec_generic 98304 1 snd_hda_codec_realtek
ac97_bus 16384 1 snd_soc_core
pcspkr 16384 0
ledtrig_audio 16384 2 snd_hda_codec_generic,snd_sof
r8169 98304 0
snd_hda_codec_hdmi 73728 1
snd_pcm_dmaengine 16384 1 snd_soc_core
intel_spi_pci 16384 0
intel_spi 24576 1 intel_spi_pci
realtek 24576 1
i2c_i801 36864 0
spi_nor 73728 1 intel_spi
mdio_devres 16384 1 r8169
snd_hda_intel 57344 3
of_mdio 24576 1 mdio_devres
i2c_smbus 20480 1 i2c_i801
mtd 81920 6 spi_nor,cmdlinepart,intel_spi,ofpart
fixed_phy 16384 1 of_mdio
snd_intel_dspcfg 24576 4 snd_hda_intel,snd_sof_pci,snd_sof_intel_hda_common,snd_soc_skl
libphy 151552 5 r8169,mdio_devres,of_mdio,realtek,fixed_phy
radeon 1650688 51
snd_hda_codec 167936 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda
i2c_algo_bit 16384 1 radeon
snd_hda_core 106496 10 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_in
tel_hda_common,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
ttm 122880 1 radeon
mei_me 49152 1
snd_hwdep 16384 1 snd_hda_codec
mei 126976 3 mei_hdcp,mei_me
drm_kms_helper 266240 1 radeon
snd_pcm 147456 10 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_soc_skl,
snd_hda_core,snd_pcm_dmaengine
cec 73728 1 drm_kms_helper
snd_timer 45056 1 snd_pcm
rc_core 61440 1 cec
snd 114688 16 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_com
press,snd_soc_core,snd_pcm
syscopyarea 16384 1 drm_kms_helper
intel_pch_thermal 16384 0
sysfillrect 16384 1 drm_kms_helper
sysimgblt 16384 1 drm_kms_helper
fb_sys_fops 16384 1 drm_kms_helper
soundcore 16384 1 snd
parport_pc 53248 0
wmi 36864 3 intel_wmi_thunderbolt,wmi_bmof,mxm_wmi
parport 69632 2 parport_pc,ppdev
evdev 28672 14
mac_hid 16384 0
acpi_tad 20480 0
uinput 20480 0
drm 585728 22 drm_kms_helper,radeon,ttm
msr 16384 0
sg 40960 0
crypto_user 16384 0
fuse 139264 3
agpgart 53248 2 ttm,drm
ip_tables 32768 0
x_tables 53248 1 ip_tables
ext4 815104 2
crc32c_generic 16384 0
crc16 16384 1 ext4
mbcache 16384 1 ext4
jbd2 139264 1 ext4
hid_generic 16384 0
usbhid 65536 0
hid 147456 2 usbhid,hid_generic
crc32c_intel 24576 3
xhci_pci 20480 0
sr_mod 28672 0
cdrom 77824 1 sr_mod
xhci_hcd 286720 1 xhci_pci
[tom@schumacher ~]$ lsmod | grep -i intel
intel_rapl_msr 20480 0
intel_rapl_common 32768 1 intel_rapl_msr
intel_powerclamp 20480 0
kvm_intel 323584 0
snd_sof_intel_byt 20480 1 snd_sof_pci
snd_sof_intel_ipc 20480 1 snd_sof_intel_byt
intel_pmc_bxt 16384 1 iTCO_wdt
snd_sof_intel_hda_common 90112 1 snd_sof_pci
snd_soc_hdac_hda 24576 1 snd_sof_intel_hda_common
snd_sof_xtensa_dsp 16384 2 snd_sof_intel_hda_common,snd_sof_intel_byt
snd_sof_intel_hda 20480 1 snd_sof_intel_hda_common
intel_wmi_thunderbolt 20480 0
kvm 856064 1 kvm_intel
snd_sof 135168 4 snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_byt,snd_sof_intel_ipc
ghash_clmulni_intel 16384 0
aesni_intel 372736 0
crypto_simd 16384 1 aesni_intel
cryptd 24576 2 crypto_simd,ghash_clmulni_intel
snd_hda_ext_core 36864 4 snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
glue_helper 16384 1 aesni_intel
snd_soc_acpi_intel_match 45056 3 snd_sof_pci,snd_sof_intel_hda_common,snd_soc_skl
snd_soc_acpi 16384 4 snd_soc_acpi_intel_match,snd_sof_intel_hda_common,snd_sof_intel_byt,snd_soc_skl
intel_cstate 20480 0
intel_uncore 172032 0
snd_soc_core 327680 4 snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_soc_skl
intel_spi_pci 16384 0
intel_spi 24576 1 intel_spi_pci
spi_nor 73728 1 intel_spi
snd_hda_intel 57344 3
mtd 81920 6 spi_nor,cmdlinepart,intel_spi,ofpart
snd_intel_dspcfg 24576 4 snd_hda_intel,snd_sof_pci,snd_sof_intel_hda_common,snd_soc_skl
snd_hda_codec 167936 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda
snd_hda_core 106496 10 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_in
tel_hda_common,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
snd_pcm 147456 10 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_soc_skl,
snd_hda_core,snd_pcm_dmaengine
snd 114688 16 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_com
press,snd_soc_core,snd_pcm
intel_pch_thermal 16384 0
wmi 36864 3 intel_wmi_thunderbolt,wmi_bmof,mxm_wmi
crc32c_intel 24576 3

Looks like SOF is there?

[TomB19]

Sorry for the brutal level of spam. I’m obviously over my head, here.

But, I just had a breakthrough. The sound is being routed to the front jacks. I just need to figure out how to path the sound to the rear jacks on the motherboard.

[TomB19]

OK. It’s working.

I have no idea what I did to solve this.

It may have been related to, selecting my sound card, unmuting all channels in alsamixer (from root) and then shutting the system down. On restart, the correct sound card now shows in the KDE audio dialog.

To configure alsamixer, I selected and then unmute/level adjust.

I currently have “auto-mute” disabled.

I hope this helps someone. As you can see, I’m no expert. I just fooled with it until it worked, however, I’m happy to share my configs/experience with anyone who wishes.

Thank you for the opportunity to post and work through my own problem.

[TomB19]

One last post.

Even though I have 2 channel audio, it only works if all surround channels are unmuted. For example, if I mute the center channel, all audio stops.

If you’re having trouble, I suggest unmuting everything in sight.