Mouse Pad Not working

On start up my mouse cursor was not on screen and the mouse pad isn’t working when I click it. I’ve experienced something similar once before with the mouse and it wasn’t hardware, but don’t recall what solved it. I tried an external mouse and it worked straight away, I know it could be a hardware issue, but I want to make sure there is nothing software related before sending it to be repaired. Any thoughts?

My system details are:

Kernel: 5.15.160-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.1.1
Desktop: GNOME v: 46.2 tk: GTK v: 3.24.42 wm: gnome-shell
tools: gsd-screensaver-proxy dm: GDM v: 46.2 Distro: Manjaro
Machine: Type: Laptop System: Star Labs product: StarBook v: 1.0

It’s very unlikey to be a hardware problem.

Check Dmesg for Errors:

  • Run dmesg | grep -i touchpad to see if there are any error messages related to it.

I get,

dmesg: read kernel buffer failed: Operation not permitted

sudo dmesg | grep -i touchpad - you need administration right for that

I would suggest you to rather use ubuntu and go into the linux basics first before you use manjaro.

I used sudo also, I get nothing, just a prompt.

Then Check for Driver Issues:

  • Ensure the touchpad driver is loaded. Run lsmod | grep -i psmouse or lsmod | grep -i i2c_hid (depending on your touchpad type).

  • If the driver is not loaded, try loading it manually with sudo modprobe psmouse or sudo modprobe i2c_hid

I suspect it to be a driver module conflict and or maybe it is not loaded.

Are you having touchpad problem of right click ?

You feel it would be a driver even on a system that has been running Manjaro for a few years and hasn’t run any recent updates?

The mouse pad, there is no cursor on screen and if I try to login by pressing the mouse pad it doesn’t react, only when I type a key on the keyboard, so that suggests the whole pad is not active or working.

I have that issue once in a while with my dell laptop since I have it… When I press ctrl + shift + f2 (or was it ctrl + alt + shift + f2 … not remember atm 100%) while booting it reloads the kernel module when the mousepad does not work and then it works again.

I think it is a kernel module + driver issue … but I did not further investigate that issue because that simple solution solves my problems. Since some kernel updates and firmeware updates a while ago I did not have this problem quite a while now.

Do you think changing kernel could help then? I have been thinking of update it, as it’s a little older now.

Absolutely! Switching to the lates LTS Kernel and make a Firmware Bios Update and check if you have the troubles again.

IF laptop touchpad right click is not working on gnome
install dconf editor and go to
disable default value which is “fingers” and choose custom value “areas”
If this your problem or maybe I did not understand correctly.

OK I’ll try that first, thank you for your help!

418/93 :wink:

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Your’re welcome. 93’s

So I have updated the kernel and tried manually loading the driver. Currently trying to update the bios/firmware, but that’s a bit more involved as Starlabs have their own custom versions of things like fwupd. Any other ideas I can try while waiting for their support to get back to me?

Not sure of their bios, but normally you should be able by flashing the bios with a simple usb stick where you put the update on. - Further I would also receommend to make a full update and clean your system of all orphaned and old files and dependencies not needed any longer - BEFORE - you flash your bios.

Also make shure that you do not blow your system and get a safe-copy of your most important files not to risk any total loss of all your files and so on.

Let us know if it worked out for you. - Cheers

All working now, thank you for your help.

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Glad to hear that :slight_smile: You’re Welcome!