Microphone being detected but not recording anything

I recently got a pair of Hyperx Cloud 2s after my last pair broke and have also confirmed that the mic on the new one does work by testing it on my laptop usiong Windows and it does show up and record.

  • I have them plugged in via USB currently, but have also tried using just the jack. Both times the microphone shows up in pulseaudio control but does not pick up anything I say.
  • If I plug in my broken pair the microphone still works, for some reason it is only this set.
  • In pulseaudio I have tried to mute one channel in inputs, change the configuration of the headphones from analog duplex to all the other options, and change the fallback to one of the two monitors.

Also here is the output of pacmd list-cards

3 card(s) available.
    index: 1
        name: <alsa_card.pci-0000_2d_00.1>
        driver: <module-alsa-card.c>
        owner module: 7
        properties:
                alsa.card = "0"
                alsa.card_name = "HDA ATI HDMI"
                alsa.long_card_name = "HDA ATI HDMI at 0xfcda0000 irq 71"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:2d:00.1"
                sysfs.path = "/devices/pci0000:00/0000:00:03.1/0000:2b:00.0/0000:2c:00.0/0000:2d:00.1/sound/card0"
                device.bus = "pci"
                device.vendor.id = "1002"
                device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
                device.product.id = "ab38"
                device.product.name = "Navi 10 HDMI Audio"
                device.string = "0"
                device.description = "Navi 10 HDMI Audio"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        profiles:
                output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
                output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
                output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
                output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
                output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
                output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
                output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
                output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
                output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
                output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
                output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
                output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
                output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: unknown)
                output:hdmi-stereo-extra5: Digital Stereo (HDMI 6) Output (priority 5700, available: no)
                output:hdmi-surround-extra5: Digital Surround 5.1 (HDMI 6) Output (priority 600, available: no)
                output:hdmi-surround71-extra5: Digital Surround 7.1 (HDMI 6) Output (priority 600, available: no)
                off: Off (priority 0, available: unknown)
        active profile: <off>
        ports:
                hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "video-display"
                hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "video-display"
                hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "video-display"
                hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "video-display"
                hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: yes)
                        properties:
                                device.icon_name = "video-display"
                                device.product.name = "DELL S2421HGF"
                hdmi-output-5: HDMI / DisplayPort 6 (priority 5400, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "video-display"
    index: 2
        name: <alsa_card.pci-0000_2f_00.4>
        driver: <module-alsa-card.c>
        owner module: 8
        properties:
                alsa.card = "1"
                alsa.card_name = "HD-Audio Generic"
                alsa.long_card_name = "HD-Audio Generic at 0xfc900000 irq 89"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:2f:00.4"
                sysfs.path = "/devices/pci0000:00/0000:00:08.1/0000:2f:00.4/sound/card1"
                device.bus = "pci"
                device.vendor.id = "1022"
                device.vendor.name = "Advanced Micro Devices, Inc. [AMD]"
                device.product.id = "1487"
                device.product.name = "Starship/Matisse HD Audio Controller"
                device.string = "1"
                device.description = "Starship/Matisse HD Audio Controller"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        profiles:
                input:analog-stereo: Analog Stereo Input (priority 65, available: no)
                output:analog-stereo: Analog Stereo Output (priority 6500, available: no)
                output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: no)
                output:analog-surround-21: Analog Surround 2.1 Output (priority 1300, available: no)
                output:analog-surround-21+input:analog-stereo: Analog Surround 2.1 Output + Analog Stereo Input (priority 1365, available: no)
                output:analog-surround-40: Analog Surround 4.0 Output (priority 1200, available: no)
                output:analog-surround-40+input:analog-stereo: Analog Surround 4.0 Output + Analog Stereo Input (priority 1265, available: no)
                output:analog-surround-41: Analog Surround 4.1 Output (priority 1300, available: no)
                output:analog-surround-41+input:analog-stereo: Analog Surround 4.1 Output + Analog Stereo Input (priority 1365, available: no)
                output:analog-surround-50: Analog Surround 5.0 Output (priority 1200, available: no)
                output:analog-surround-50+input:analog-stereo: Analog Surround 5.0 Output + Analog Stereo Input (priority 1265, available: no)
                output:analog-surround-51: Analog Surround 5.1 Output (priority 1300, available: no)
                output:analog-surround-51+input:analog-stereo: Analog Surround 5.1 Output + Analog Stereo Input (priority 1365, available: no)
                output:iec958-stereo: Digital Stereo (IEC958) Output (priority 5500, available: unknown)
                output:iec958-stereo+input:analog-stereo: Digital Stereo (IEC958) Output + Analog Stereo Input (priority 5565, available: no)
                off: Off (priority 0, available: unknown)
        active profile: <output:iec958-stereo>
        sinks:
                alsa_output.pci-0000_2f_00.4.iec958-stereo/#9: Starship/Matisse HD Audio Controller Digital Stereo (IEC958)
        sources:
                alsa_output.pci-0000_2f_00.4.iec958-stereo.monitor/#13: Monitor of Starship/Matisse HD Audio Controller Digital Stereo (IEC958)
        ports:
                analog-input-front-mic: Front Microphone (priority 8500, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "audio-input-microphone"
                analog-input-rear-mic: Rear Microphone (priority 8200, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "audio-input-microphone"
                analog-input-linein: Line In (priority 8100, latency offset 0 usec, available: no)
                        properties:

                analog-output-lineout: Line Out (priority 9000, latency offset 0 usec, available: no)
                        properties:

                analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
                        properties:
                                device.icon_name = "audio-headphones"
                iec958-stereo-output: Digital Output (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
                        properties:

    index: 3
        name: <alsa_card.usb-Kingston_HyperX_Virtual_Surround_Sound_00000000-00>
        driver: <module-alsa-card.c>
        owner module: 35
        properties:
                alsa.card = "2"
                alsa.card_name = "HyperX Virtual Surround Sound"
                alsa.long_card_name = "Kingston HyperX Virtual Surround Sound at usb-0000:02:00.0-4, full speed"
                alsa.driver_name = "snd_usb_audio"
                device.bus_path = "pci-0000:02:00.0-usb-0:4:1.0"
                sysfs.path = "/devices/pci0000:00/0000:00:01.2/0000:02:00.0/usb1/1-4/1-4:1.0/sound/card2"
                udev.id = "usb-Kingston_HyperX_Virtual_Surround_Sound_00000000-00"
                device.bus = "usb"
                device.vendor.id = "0951"
                device.vendor.name = "Kingston Technology"
                device.product.id = "16a4"
                device.product.name = "HyperX 7.1 Audio"
                device.serial = "Kingston_HyperX_Virtual_Surround_Sound_00000000"
                device.string = "2"
                device.description = "HyperX 7.1 Audio"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-usb"
        profiles:
                input:analog-stereo: Analog Stereo Input (priority 65, available: unknown)
                input:iec958-stereo: Digital Stereo (IEC958) Input (priority 55, available: unknown)
                output:analog-stereo: Analog Stereo Output (priority 6500, available: unknown)
                output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: unknown)
                output:analog-stereo+input:iec958-stereo: Analog Stereo Output + Digital Stereo (IEC958) Input (priority 6555, available: unknown)
                output:iec958-stereo: Digital Stereo (IEC958) Output (priority 5500, available: unknown)
                output:iec958-stereo+input:analog-stereo: Digital Stereo (IEC958) Output + Analog Stereo Input (priority 5565, available: unknown)
                output:iec958-stereo+input:iec958-stereo: Digital Stereo Duplex (IEC958) (priority 5555, available: unknown)
                off: Off (priority 0, available: unknown)
        active profile: <output:analog-stereo+input:analog-stereo>
        sinks:
                alsa_output.usb-Kingston_HyperX_Virtual_Surround_Sound_00000000-00.analog-stereo/#15: HyperX 7.1 Audio Analog Stereo
        sources:
                alsa_input.usb-Kingston_HyperX_Virtual_Surround_Sound_00000000-00.analog-stereo/#19: HyperX 7.1 Audio Analog Stereo
                alsa_output.usb-Kingston_HyperX_Virtual_Surround_Sound_00000000-00.analog-stereo.monitor/#22: Monitor of HyperX 7.1 Audio Analog Stereo
        ports:
                analog-input-headset-mic: Headset Microphone (priority 8800, latency offset 0 usec, available: unknown)
                        properties:
                                device.icon_name = "audio-input-microphone"
                iec958-stereo-input: Digital Input (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
                        properties:

                analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
                        properties:

                iec958-stereo-output: Digital Output (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
                        properties:

If you have any suggestions please let me know!

:+1: Welcome to Manjaro! :+1:

  1. Please read this:
    [HowTo] Provide System Information
    and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies… :grin:

  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)
    Also, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text.

  3. In the future, when providing code/output, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text so that the output looks like this:

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
    Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
    Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
    Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
    

    instead of like this:

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.`

    (as that makes both our lives much easier)

  4. No need to do anything right now as I’m a moderator here on this site and have fixed it for you already. However, in the future I might not see your post so review my edits by pushing the orange pencil above the post I just fixed. :wink:

:+1: