Hi @jtndr, and welcome!
While I might not be able to help, what I can do is guide you to this, as it’ll be necessary for someone to help you: How to provide good information
Edit:
As I have also been told before, a hard reset or shutdown is very seldom the way to do things in Linux and not recommended. So also see this and see if it works for you: [HowTo] reboot / turn off your frozen computer: REISUB/REISUO